Exterior
Check availability

Reviews of DoubleTree by Hilton Lima Miraflores El Pardo

4 out of 5
DoubleTree by Hilton Lima Miraflores El Pardo
Independencia 141 Miraflores, Lima

Reviews

8.8

Excellent

Rating 10 - Excellent. 246 out of 422 reviews" "
Rating 8 - Good. 122 out of 422 reviews" "
Rating 6 - Okay. 34 out of 422 reviews" "
Rating 4 - Poor. 10 out of 422 reviews" "
Rating 2 - Terrible. 10 out of 422 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Elysabeth, Anaheim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place safe neighborhood
Stayed 1 night in Feb 2024

10/10 Excellent

Srikanth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Rene, Cypress

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

GEORGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk wasn't too helpful at check in.
Stayed 4 nights in Jan 2024

8/10 Good

Olaf

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did stay at the new tower ,and of course rooms were nicer , the Hotel is very nice and very good located !Very friendly staff
Stayed 4 nights in Dec 2023

8/10 Good

Olaf

Liked: Cleanliness, staff & service
Good stay , very good location
Stayed 3 nights in Dec 2023

10/10 Excellent

chrisry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great environment, spacious rooms, excellent service.
Stayed 4 nights in Jan 2024

10/10 Excellent

Mirian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love this hotel! Clean, Safe, Best Location, Amazing Restaurants, and Best Staff!! We always stay at their junior suite which gives us 2 full baths and a separate seating area (includes a sofa bed) we are a family of 4 so my daughters have plenty of space! This is definitely our favorite hotel in Lima!
Stayed 8 nights in Dec 2023

10/10 Excellent

ALVARO

Stayed 4 nights in Nov 2023

10/10 Excellent

Francisco

Stayed 1 night in Oct 2023

6/10 Okay

THIAGO

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was my 9th time visiting Lima, Peru and that was my worst check-in experience by far. I asked for an early-check-in, not to be charged, as I had booked a king size bed suite, not a regular room, for the week and had arrived earlier. I understand that’s customary though not compulsory. The receptionist, called Jonathan, informed me that there were suites available, but he would only let me in charging almost a full extra day. After I repeated my request, he changed what he said, saying now that cleaning personnel was not available immediately for the room, and offered me instead that I could the restroom on the lobby or at the gym to take a shower. I also felt racial bias undertones in his manners. It was a simple request, made for someone who’s staying a business week at a suite. It should not be complicated. Really disappointed. I’m not recommending this hotel for anyone, nor I’ll book it in any future trip.
Stayed 4 nights in Oct 2023

2/10 Terrible

Dominic

Stayed 3 nights in Oct 2023

10/10 Excellent

Gustavo, PUEBLA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel precioso y ubicación excelente
Stayed 1 night in Oct 2023

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink at the bathroom was clogged
Stayed 2 nights in Oct 2023

10/10 Excellent

victor

Liked: Cleanliness, staff & service, amenities
room was clean and nice, only issue was the a/c was not working properly
Stayed 1 night in Sep 2023

10/10 Excellent

Danielle

Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location in Lima.
Stayed 3 nights in Jul 2023

8/10 Good

Michael James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in May 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Gregory

Stayed 2 nights in Jun 2023

10/10 Excellent

Osvaldo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice either for business or family trips. Very safe area, walkable, quite near to shopping and dining options. Excellent class restaurants and gym.
Stayed 1 night in May 2023

10/10 Excellent

HUGO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is located in close proximity to top restaurants in Miraflores. The staff service in all areas is superb. Extremely professional and accommodating. I travel to many places around the world, and this hotel is on my top 3. Free parking is very convenient. Breakfast buffet amazing. I will definitely go back. To improve: shower on second bathroom of suite did not have hot water.
Stayed 3 nights in May 2023

6/10 Okay

Lorena, Daly City

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023

8/10 Good

Angel

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience since the greeting upon the arrival, the staff extremely friendly and proactive. The food and drinks great… definitely I will back. Kudos 👏
Stayed 2 nights in Dec 2022
Response from Fernando on Dec 19, 2022
Dear Fernando,Thank you very much for taking the time to send us your comments about your stay. We are very pleased that you enjoyed it. It is always important for us to receive this information because it allows us to improve our service.Greetings and we hope to see you here soon.Pamela Figari Hotel Manager

10/10 Excellent

Cinthya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service, clean rooms,
Stayed 3 nights in Oct 2022
Response from Cinthya on Dec 19, 2022
Dear Cinthya ,Thank you very much for taking the time to send us your comments about your stay. We are very pleased that you enjoyed it. It is always important for us to receive this information because it allows us to improve our service.Greetings and we hope to see you here soon.Pamela Figari Hotel Manager

8/10 Good

khairalnnesa, Dubai

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
In a great location close to many restaurants
Stayed 3 nights in Oct 2022
Response from KHAIRAINNESA on Dec 19, 2022
Dear Yannye,Thank you very much for taking the time to send us your comments about your stay. We are very pleased that you enjoyed it. It is always important for us to receive this information because it allows us to improve our service.Greetings and we hope to see you here soon.Pamela Figari Hotel Manager

10/10 Excellent

Kecedra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
This hotel is very nice with an upscale vibe. True to the Hilton brand. The rooms are emasculate. I had the 1 bedroom King suite which was very nice and modern. It also has 2 full modern bathrooms which made the room a step above ALL other suites of any brand. I will definitely return if I am ever in Lima again. The food at the hotel was AMAZING!! We all raved over how excellent the Doubletree Burger is!! Hotel is close proximity to everything and overall the service was good. Thank you Doubletree Lima Miraflores.
Stayed 3 nights in Oct 2022

10/10 Excellent

Ligia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely nice and helpful
Stayed 1 night in Oct 2022
Response from Pamela Figari - Gerente de Hotel on Oct 8, 2022
Dear Ligia:Greetings from El Pardo Doubletree by Hilton where small details matter!Receive our most sincere thanks for taking the time to rate your visit with us. For us it is very important to know the opinion of our guests about our facilities and services. It is very nice to know that you had a pleasant stay and that the service met your expectations.We hope to have your next visit soon, it was a real pleasure having you with us.Best regardsSincerely,Pamela FigariGeneral Manager

10/10 Excellent

frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding. First class! Everything was clean, the gym was excellent & room service was fast, friendly & definitely my favorite. Centrally located to all the clubs and shopping.
Stayed 4 nights in Sep 2022
Response from Dear Mr Frank on Oct 4, 2022
Dear Mr Frank,Greetings from El Pardo Doubletree by Hilton!Receive our most sincere thanks for taking the time to rate your visit.For us it is very important to know the opinion of our guests about our facilities and services. It is very nice to know that you had a pleasant stay and that the service met your expectations.If you have any additional comments that could help us improve, please do not hesitate to write to us.We hope to welcome you back to the hotel in the near future!Best regards,Ana Sophia Ramirez -Front Desk Agent

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Dear Mr Joseph on Oct 4, 2022
Dear Mr Joseph,Greetings from El Pardo Doubletree by Hilton!Receive our most sincere thanks for taking the time to rate your visit.For us it is very important to know the opinion of our guests about our facilities and services. It is very nice to know that you had a pleasant stay and that the service met your expectations.If you have any additional comments that could help us improve, please do not hesitate to write to us.We hope to welcome you back to the hotel in the near future!Best regards,Ana Sophia Ramirez -Front Desk Agent

10/10 Excellent

Debra, Los Angeles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is pretty with art, has a good restaurant, exercise room and pool. The staff goes above and beyond. I really enjoyed my stay.
Stayed 2 nights in Aug 2022
Response from Dear Mrs. Debra on Oct 4, 2022
Dear Mrs. Debra,Greetings from El Pardo Doubletree by Hilton!Receive our most sincere thanks for taking the time to rate your visit.For us it is very important to know the opinion of our guests about our facilities and services. It is very nice to know that you had a pleasant stay and that the service met your expectations.If you have any additional comments that could help us improve, please do not hesitate to write to us.We hope to welcome you back to the hotel in the near future!Best regards,Ana Sophia Ramirez - Front Desk Agent

10/10 Excellent

Rahil, Monroe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Carmen, Ponce

Stayed 3 nights in Jul 2022

10/10 Excellent

Teri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022
Response from Hiromi Seragaki on Aug 29, 2022
Estimado Teri,Muchas gracias por tomarte el tiempo de calificarnos. Estamos muy contentos de que hayas disfrutado de tu estadía. Saludos y esperamos verte pronto por acá. Hiromi Seragaki / Front Desk Agent

8/10 Good

Sanjay

Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Undisclosed Outdoor Rooftop Noise Parties
During my 9 night stay, there were 3 undisclosed crowded concert like events on the hotel rooftop, above the rooms, causing excessive NOISE and DISTURBANCES well past the guaranteed 10PM ZERO NOISE tolerance unconditional guarantee. Events on roof had unacceptably loud noise affecting most of hotel rooms cause by loud blasting music, singing, yelling, screaming on speaker devices, which disturbed most if not all guests. Noise entered my room through the exterior windows and the plumbing lines in the bathroom. Unable to sleep, Front Desk Rep was contacted 2 separate nights but he failed to even go to rooftop to view the disturbance and took no action to eliminate noise, allowing loud noise to continue well into the night in violation of local laws. Offer to change rooms was rejected as noise affected all rooms. Hotel was responsible for controlling the events in its hotel. Contacted Hotels.com but hotel refused to stop disturbances from event. I stayed at hotel before COVID for over 10 nights during Christmas and New Years and the hotel was quiet but new rooftop events to generate extra income causes unwanted disturbances for guests. After complaining to local municipality, hotel even refused my request to leave the hotel 2 days early even after speaking for over an hour about the noise events to a manager. Moreover, there is a noisy club, a half block away, with terrible noise until at least 2AM. Rooftop Events are not consistent with expectations of guests of rooms.
Stayed 9 nights in Jun 2022
Response from Pamela Figari - Gerente de Hotel on Jul 20, 2022
Dear Guest Receive our sincere thanks for taking the time to send your comments about your last stay with us. For us it is very important to know the opinion of our guests about our facilities and services. My sincere apologies for any inconvenience caused. It is our desire to make sure that our guests have a pleasant experience from beginning to end of their stay. I am very sorry that due to some human errors this has not been the case. I appreciate your kind understanding. We will use your feedback to improve our service, and we hope to have the opportunity to deliver a more pleasant experience on a return visit. Sincerely, Pamela Figari General Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Pamela Figari - Gerente de Hotel on Jun 20, 2022
Estimado David Gracias por su puntuacion. Estamos contentos de que haya disfrutado su estadia con nosotros. Esperamos contar con su visita en un futuro cercano. Saludos cordiales,

10/10 Excellent

Giyul

Stayed 10 nights in Apr 2022
Response from Pamela Figari - Gerente de Hotel on Jun 20, 2022
Estimad@ Giyul Muchas gracias por enviarnos su puntuación acerca de su reciente estadía en El Pardo Doubletree by Hilton. Estamos contentos de que haya disfrutado de su estadia y esperamos contar con su visita en un futuro cercano. Saludos cordiales,

10/10 Excellent

tarun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 1st time to visit Lima Peru. In the beginning we are staying with Exe miraflores. This is a big mistake we ever book.We never liked it and then we moved to Doubletree hotel. Hotel staff was very friendly and helpful. Breakfast was very Excellent. I give them 6 star.
Stayed 2 nights in Apr 2022
Response from Pamela on Apr 21, 2022
Dear Tarun Greetings from El Pardo Doubletree by Hilton! We really appreciate you have taken the time to share your comments with us through our Guest Satisfaction Survey. We would like to thank you for giving us the opportunity to have your views on our services. It is gratifying to know that you enjoyed your stay in our property and that you had an excellent overall experience. We look forward to welcoming you back to El Pardo Doubletree where the little things matter. Kind regards Pamela Figari Hotel Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Pamela on Mar 31, 2022
Estimada Patricia Muchas gracias por tomarse el tiempo de calificar su estadía en El Pardo Doubletree by Hilton. Es muy importante para nosotros conocer sus experiencias. Estamos contentos de que haya disfrutado de su estadía con nosotros. Esperamos contar con su visita en un futuro cercano. Saludos cordiales, Pamela Figari Gerente de Hotel

10/10 Excellent

oscar

Stayed 1 night in Mar 2022

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean, would stay there again.
Stayed 2 nights in Feb 2022
Response from FrontDesk on Mar 5, 2022
Dear Nadia, Thank you very much for taking the time to send us your comments about your stay. We are very pleased that you enjoyed it. It is always important for us to receive this information because it allows us to improve our service. Greetings and we hope to see you here soon.

10/10 Excellent

MARIO ANTONIO VALDIZAN

Liked: Staff & service, property conditions & facilities
Nice room, terrible view of a wall!
Stayed 11 nights in Feb 2022
Response from FrontDesk on Mar 6, 2022
Dear Mr. Valdizan, Thank you very much for taking the time to send us your comments about your stay. We are very pleased that you enjoyed it. It is always important for us to receive this information because it allows us to improve our service. Greetings and we hope to see you here soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Pamela on Feb 21, 2022
Estimado Usuario Muchas gracias por su puntuacion. Esperamos nos visite pronto. Saludos

8/10 Good

Maria Y

Traveled with family
Liked: Cleanliness, staff & service
Good personal
Stayed 7 nights in Feb 2022
Response from Pamela on Mar 31, 2022
Estimada Maria Muchas gracias por tomarse el tiempo de calificar su estadia en El Pardo Doubletree by Hilton. Es muy importante para nosotros conocer sus experiencias. Estamos contentos de que haya disfrutado de su estadía con nosotros. Esperamos contar con su visita en un futuro cercano. Saludos cordiales, Pamela Figari Gerente de Hotel

10/10 Excellent

Juan Antonio, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean facility, located very close to a main street, Av Pardo in Miraflores, Lima.
Stayed 4 nights in Dec 2021
Response from Pamela on Jan 24, 2022
Estimado Juan Antonio Muchas gracias por tomarse el tiempo de dejar sus comentarios. Estamos muy contentos de que haya disfrutado de su estadia con nosotros. Lo esperamos pronto. Saludos

4/10 Poor

Carlos

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
La zona de la piscina está muy bien y el uso muy seguro. El servicio a la habitación fue PÉSIMO llame tres veces para solicitarlo siempre decían que iban a atenderlo y nunca lo hicieron y así dicen que son 5 estrellas? No recomendable su servicio a la habitación.
Stayed 2 nights in Dec 2021
Response from Pamela on Jan 24, 2022
Estimado Carlos Muchas gracias por tomarse el tiempo de hacernos llegar sus comentarios. Lamento mucho los inconvenientes que tuvo con nuestro servicio a la habitación, le aseguro que nuestra gerente de alimentos y bebidas y yo nos encargaremos de mejorar esto para evitar futuros inconvenientes. Esperamos que nos de una segunda oportunidad para demostrarle lo importante que son nuestros huéspedes para nosotros. Saludos