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Reviews of Melia Lima

5 out of 5
Melia Lima
Avda Salaverry 2599, San Isidro, Lima, Lima

Reviews

8.8

Excellent

Rating 10 - Excellent. 211 out of 379 reviews" "
Rating 8 - Good. 114 out of 379 reviews" "
Rating 6 - Okay. 36 out of 379 reviews" "
Rating 4 - Poor. 12 out of 379 reviews" "
Rating 2 - Terrible. 6 out of 379 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great and very close to shopping and everything you need to have a wonderful experience. The staff was knowledgeable and friendly.
Stayed 6 nights in Apr 2024
Response from Meliá Lima on Apr 18, 2024
Dear GuestThank you very much for the candid feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel. We hope to see you back soon!Sincerely Yours,Susana TamayoGuest Experience Manager

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!! Staff is great with customers!
Stayed 2 nights in Mar 2024
Response from Meliá Lima on Apr 18, 2024
Dear GuestThank you very much for the candid feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel. We hope to see you back soon!Sincerely Yours,Susana TamayoGuest Experience Manager

10/10 Excellent

monica

Stayed 5 nights in Feb 2024
Response from Meliá Lima on Apr 18, 2024
Estimada Monica, Muchas gracias por su comentario,Nuestra mejor recompensa es poder tener la certeza que nuestros huéspedes vivan una experiencia inolvidable.Estaremos expectantes de su próxima visitaSaludos CordialesSusana TamayoGuest Experience Manager

8/10 Good

Saudi, Conyers

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Its nice. More a business hotel than recreational which is fine. The hotel is older but well kept. There is a mall down the street and the area felt safe. Its a 5 to 10 dollar uber to most popular areas.
Stayed 10 nights in Mar 2024
Response from Meliá Lima on Mar 27, 2024
Dear Saudi, We are absolutely delighted to hear you had such a great time during your recent stay with us! The Team Members you mentioned are recognized for their outstanding service. I hope to see you come back and stay with us again soon!Sincerely Yours, Susana TamayoGuest Experience Manager

10/10 Excellent

Simon

G
Stayed 1 night in Mar 2024
Response from Meliá Lima on Mar 27, 2024
Estimado Simon, Muchas gracias por haber confiado en nosotros y por sus comentarios positivos.Nos alegra saber que su experiencia con nosotros fue maravillosa y que les gustó la calidad del servicio. Nuestro equipo se esfuerza cada día en hacer que cada huésped tenga una estancia memorable. Comunicaremos sus comentarios con mucho orgullo a todo el equipo, quienes estarán muy agradecidos.Gracias y esperamos darle la bienvenida nuevamente en una próxima estadía. Cordialmente,Susana TamayoGuest Experience Manager

6/10 Okay

Antiwan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s important that the staff be better trained on customer service. If you have a service listed and are unable to provide it then it is an inconvenience to the customer. Simply saying sorry we don’t have that option is not very reassuring to the customer. Try “ Sorry, we don’t have that option at the moment. But let me see if we can do something else for you” I m sorry I just really felt disappointed with the response and lack of effort give to me. I do believe it was just the check-in process but outside that it’s a very nice hotel.
Response from Meliá Lima on Mar 11, 2024
Dear GuestThank you very much for your feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel and the amenites that we have to offer. I sincerely hope we have the opportunity to serve you again in the future.Sincerely YoursSusana TamayoGuest Experience Manager

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and pretty new.
Stayed 2 nights in Jan 2024
Response from Meliá Lima on Mar 11, 2024
Dear GuestThank you very much for your feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel and the amenites that we have to offer. I sincerely hope we have the opportunity to serve you again in the future.Sincerely YoursSusana TamayoGuest Experience Manager

10/10 Excellent

Shruti

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Meliá Lima on Mar 11, 2024
Estimado Huésped,Muchas gracias por sus opiniones que nos motiva a seguir dando nuestro mayor esfuerzo día a día.Esperamos contar con su presencia nuevamente en una próxima estadía.Saludos Cordiales,Susana Tamayo,Guest Experience Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Meliá Lima on Mar 11, 2024
Estimado Huésped,Muchas gracias por sus opiniones que nos motiva a seguir dando nuestro mayor esfuerzo día a día.Esperamos contar con su presencia nuevamente en una próxima estadía.Saludos Cordiales,Susana Tamayo,Guest Experience Manager

10/10 Excellent

Yocasta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023

10/10 Excellent

Heidys, Pembroke Pines

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Yosef, Vieques

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked in without reserve at about 3 am, they not only accommodated me, but allowed me for a late check-out. Wonderful staff, breakfast is amazing, and it's located on a very quiet spot (something very rare in Lima). Overall, wonderful accommodation.
Stayed 1 night in Dec 2023

10/10 Excellent

GerryAnne, Ipswich

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff that work at the hotel are wonderful. But a special acknowment goes to Grover. From the time we checked in to the time we left he was always there with a wonderful smile and always most helpful. Also I want to mention Kelly our lovely waitress at the breakfast Buffet. Couldn't have had a better stay in any hotel in Lima.Our suite was terrific, so spacious. Definitely recommend this hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

aboud

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place
Stayed 1 night in Dec 2023

10/10 Excellent

YOELVYS, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Dec 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Delicious food. Beautiful property. About 30 minutes out from the airport.
Stayed 2 nights in Nov 2023
Response from Melia Lima Hotel on Nov 24, 2023
Dear GuestThank you very much for your feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel and the amenites that we have to offer. I sincerely hope we have the opportunity to serve you again in the future.Sincerely YoursSusana TamayoGuest Experience Manager

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent. Breakfast was full of options.
Stayed 1 night in Nov 2023
Response from Melia Lima Hotel on Nov 21, 2023
Dear Guest,Thank you very much for the candid feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel. We hope to see you back soon!Sincerely Yours,Susana TamayoGuest Experience Manager

8/10 Good

julio, Caguas

Stayed 1 night in Nov 2023

10/10 Excellent

Troy, Toronto

Stayed 2 nights in Nov 2023
Response from Melia Lima Hotel on Dec 5, 2023
Dear GuestThank you very much for the candid feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel. We hope to see you back soon!Sincerely Yours,Susana TamayoGuest Experience Manager

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the place
Stayed 4 nights in Oct 2023
Response from Melia Lima Hotel on Oct 20, 2023
Dear David, Thank you very much for the candid feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel. We hope to see you back soon!Sincerely Yours,Susana TamayoGuest Experience Manager

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a well appointed properties in the business distrct. The room is spacious, clean and well maintained. However, the few negatives for vacationers are: it is a business conference center and in the area where the traffic is very congested from moning to the evening. There is no way to adjust heating in our room, only for air-conditioning. The hotel provided a portable heater to our room during our stay.
Stayed 1 night in Sep 2023
Response from Melia Lima Hotel on Oct 2, 2023
Dear GuestThank you for entrusting us with yourcomments which help us to improve ourday-to-day customer service. Sorry if yourstay did not turn out as you hoped it would.Your suggestions are very important for us and we will make some changes soon.Sincerely Yours, Susana TamayoGuest Experience Manager

10/10 Excellent

Stephen, Englewood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Sep 2023
Response from Melia Lima Hotel on Oct 2, 2023
Dear Stephen, Thank you for completing our survey after your recent stay with us at Meliá Lima. We are thrilled that you enjoyed yourself with us and were able to take some great memories with you. Thank you for chosing us and we look forward to your return.Sincerely Yours,Susana TamayoGuest Experience Manager

10/10 Excellent

Jean-Pierre

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff professional, room clean and room service is fast and on point. The breakfast buffet had a lot of options . Their drinks are tasty
Stayed 1 night in Sep 2023
Response from Melia Lima Hotel on Oct 2, 2023
Dear Jena-Pierre, Thank you very much for your feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel and the amenites that we have to offer. I sincerely hope we have the opportunity to serve you again in the future.Sincerely YoursSusana TamayoGuest Experience Manager

10/10 Excellent

CARLOS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good services and friendly people
Stayed 2 nights in Sep 2023
Response from Melia Lima Hotel on Oct 2, 2023
Dear Carlos, Thank you very much for the candid feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel. We hope to see you back soon!Sincerely Yours,Susana TamayoGuest Experience Manager

10/10 Excellent

Leah

Stayed 1 night in Sep 2023
Response from Melia Lima Hotel on Oct 2, 2023
Estimada Leah, Muchas gracias por sus opiniones que nos motiva a seguir dando nuestro mayor esfuerzo día a día.Esperamos contar con su presencia nuevamente en una próxima estadía.Saludos Cordiales,Susana Tamayo,Guest Experience Manager

10/10 Excellent

Lorenzo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive and cordial
Stayed 3 nights in Aug 2023
Response from Melia Lima Hotel on Sep 7, 2023
Dear GuestThank you very much for your feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel and the amenites that we have to offer. I sincerely hope we have the opportunity to serve you again in the future.Sincerely YoursSusana TamayoGuest Experience Manager

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Melia Lima Hotel on Sep 7, 2023
Dear Guest, Thank you so much for all of your nice comments! It sounds like you had a very nice time, and got to enjoy all that our hotel and Lima City had to offer! Thank you so much for staying with us, and we look forward to taking care of you during your next stay!Sincerely Yours, Susana TamayoGuest Experience Manager

10/10 Excellent

Gonzalo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Lima. The staff was very helpful for providing an early check-in, especially Pablo. He was able to order us an Uber when we were checking out as well.
Response from Melia Lima Hotel on Sep 7, 2023
Dear GuestWe are absolutely delighted to hear you had such a great time during your recent stay with us! The Team Members you mentioned are recognized for their outstanding service. I hope to see you come back and stay with us again soon!Sincerely Yours, Susana TamayoGuest Experience ManagerSusana TamayoGuest Experience Manager

10/10 Excellent

Vandana

Stayed 2 nights in Aug 2023
Response from Melia Lima Hotel on Aug 16, 2023
Estimada Vandana, Gracias por dedicar unos minutos de su valioso tiempo en calificar nuestro servicio. Nuestro equipo se esfuerza cada día en hacer que cada huésped tenga una estancia memorable, por lo que nos alegra saber que, en general su experiencia ha sido satisfactoria y que el servicio prestado por parte de nuestro personal haya sido de su agrado. Gracias y esperamos darle la bienvenida nuevamente en una próxima estadía. Cordialmente,Susana TamayoGuest Experience Manager

10/10 Excellent

Jennifer, Everett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were VIPs for the entire stay which included all sorts of perks including free breakfast buffet, free snack (lunch), free dinner, free bottle of wine, free mini-bar, a room on "The Level" which included access to the 9th floor outdoor smoking lounge. Room included bath salts and toiletries. Bed was very firm, but we had just spent two weeks in the jungle, so we weren't too picky.
Stayed 1 night in Jul 2023
Response from Melia Lima Hotel on Aug 7, 2023
Dear Jennifer, Thank you very much for your feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel and the amenites that we have to offer. I sincerely hope we have the opportunity to serve you again in the future.Sincerely YoursSusana TamayoGuest Experience Manager

10/10 Excellent

mary

Liked: Cleanliness, property conditions & facilities
Staff truly wonderful. Location safe, rooms very comfortable. I would stay here again for sure
Stayed 1 night in Jul 2023
Response from Melia Lima Hotel on Aug 7, 2023
Dear Mary, Thank you very much for the candid feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel. We hope to see you back soon!Sincerely Yours,Susana TamayoGuest Experience Manager

6/10 Okay

Rafael

Business traveler
Liked: Staff & service, property conditions & facilities
There was not bellboy to help me with my luggage
Stayed 1 night in Jul 2023
Response from Melia Lima Hotel on Jul 13, 2023
Dear Guest, we appreciate your feedback.It's disheartening to hear that you had such challenges during your time with us. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.Susana TamayoGuest Experience Manager

8/10 Good

annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Melia Lima Hotel on Jul 13, 2023
Estimada Annette, Muchas gracias por sus valiosos comentarios. Nos alegra saber que han disfrutado de nuestra magnífica ubicación y servicios. Agradecemos también sus comentarios constructivos y le ofrecemos nuestras más sinceras disculpas por los inconvenientes que pudieron surgir.Será muy grato poder contar con otra oportunidad de servirle y demostrarle la verdadera calidad de nuestro servicio.Atentamente, Susana TamayoGuest Experience Manager

10/10 Excellent

Mary

Traveled with family
Liked: Property conditions & facilities
Staff were amazing!!! Room very nice ,comfortable and quiet
Stayed 2 nights in Jul 2023
Response from Melia Lima Hotel on Jul 5, 2023
Dear Mary, Thank you very much for the candid feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel. We hope to see you back soon!Sincerely Yours,Susana TamayoGuest Experience Manager

10/10 Excellent

Elita

Stayed 1 night in Apr 2023
Response from Melia Lima Hotel on Apr 14, 2023
Estimada Huésped,Muchas gracias por ser parte de nuestra familia y brindarnos la oportunidad en cada visita de ofrecerle un servicio de calidad y una estadía inolvidable.Es un gran honor recibir sus comentarios y conocer que disfrutó de una experiencia única.Gracias por su elección, la estaremos esperando nuevamente en su casa, Meliá Lima. Saludos Cordiales, Susana TamayoGuest Experience Manager

10/10 Excellent

Elizabeth Cárdenas

Stayed 1 night in Apr 2023
Response from Melia Lima Hotel on Apr 26, 2023
Estimada Elizabeth, Muchas gracias por su excelente calificación que nos motiva a seguir dando nuestro mayor esfuerzo día a día.Esperamos contar con su presencia nuevamente en una próxima estadía.Saludos Cordiales,Susana Tamayo,Guest Experience Manager

10/10 Excellent

Julia Karin Zapata

Stayed 8 nights in Feb 2023
Response from Melia Lima Hotel on Mar 15, 2023
Estimada Julia Karin Zapata, Muchas gracias por sus opiniones que nos motiva a seguir dando nuestro mayor esfuerzo día a día.Esperamos contar con su presencia nuevamente en una próxima estadía.Saludos Cordiales,Susana Tamayo,Guest Experience Manager

8/10 Good

Harlen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! The staff outstanding, although I wasn't please with the "PISCO SOUR", but it can improve. I'll definitely stay again there. Over all I Still give them 5 stars.
Stayed 3 nights in Feb 2023
Response from Melia Lima Hotel on Nov 7, 2023
Dear Harlen, Thank you very much for the candid feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel. We hope to see you back soon!Sincerely Yours,Susana TamayoGuest Experience Manager

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023
Response from Melia Lima Hotel on Feb 20, 2023
Estimado Huésped,Muchas gracias por sus opiniones que nos motiva a seguir dando nuestro mayor esfuerzo día a día.Esperamos contar con su presencia nuevamente en una próxima estadía.Saludos Cordiales,Susana Tamayo,Guest Experience Manager

8/10 Good

Ian, West Malling

Liked: Cleanliness, staff & service
Disliked: Amenities
This is NOT a 5 star hotel. Room nice but very noisy as right on main junction with constant horns. No bar or nice intimate places to sit and relax. Breakfast really poor. Hotel and decor outdated.
Stayed 2 nights in Feb 2023
Response from Melia Lima Hotel on Feb 20, 2023
Dear Guest, Thank you for choosing Melia Lima Hotel. I sincerely apologize that we did not exceed your expectations. Your comments have been shared with our management and team. Your feedback is very important to us so we will make some changes soon .We look forward to having the opportunity of being of service to you in a near future.Sincerely Yours,Susana TamayoGuest Experience Manager

10/10 Excellent

LUIS

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great l
Stayed 1 night in Oct 2022
Response from Melia Lima Hotel on Nov 7, 2022
Dear GuestThank you very much for your feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel and the amenites that we have to offer. I sincerely hope we have the opportunity to serve you again in the future.Sincerely Yours, Susana TamayoGuest Experience Manager

10/10 Excellent

Eros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe clean and good price
I booked for one day to try for first time and I ended staying for 4 nights,place is safe price was really good and clean a/c was down for my stay but wasn’t hot
Stayed 2 nights in Oct 2022
Response from Melia Lima Hotel on Oct 24, 2022
Dear Eros, Thank you so much for your feedback regarding your recent stay with us.I apologize for any miscommunication regarding our services.I was quite distressed to hear for the inconveniences encountered and have personally addressed those concerns with my leadership team in Maintenance to ensure something like this does not happen again. I sincerely hope we have the opportunity to serve you again soon.Sincerely Yours,Susana TamayoGuest Experience Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Hotel Meliá Lima on Oct 21, 2022
Estimado, Muchas gracias por haber confiado en nosotros y por sus comentarios positivos.Nos alegra saber que su experiencia con nosotros fue maravillosa y que les gustó la calidad del servicio. Nuestro equipo se esfuerza cada día en hacer que cada huésped tenga una estancia memorable. Comunicaremos sus comentarios con mucho orgullo a todo el equipo, quienes estarán muy agradecidos.Gracias y esperamos darle la bienvenida nuevamente en una próxima estadía. Cordialmente,Susana TamayoGuest Experience Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, good breakfast; convenient location; uncomfortable bathtub
Stayed 5 nights in Oct 2022
Response from Meliá Lima Hotel on Oct 19, 2022
Dear GuestThank you very much for your feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel and the amenites that we have to offer. I sincerely hope we have the opportunity to serve you again in the future.Sincerely Yours,Susana TamayoGuest Experience Manager

10/10 Excellent

Renny

Stayed 2 nights in Oct 2022
Response from Melia Lima Hotel on Oct 19, 2022
Dear Guest, Thank you so much for rating us with the 5 star.! We look forward to welcoming you back to our hotel if travel may bring you back to our hotel.Warm regards,Susana TamayoGuest Experience Manager

8/10 Good

Yvette

Stayed 1 night in Sep 2022