Ratings based on 19 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
by A verified traveler
Issues with HotelPosted May 27, 2014
We stayed in this hotel from 22 - 24 May, and had a queen room. First night the lock on the door did not open, we had to ask three times for new sets of keys. We went to use a beer in the fridge and it had already been opened. The shower/bath felt slippery. Second day we had no towels, no glasses, dustbins not emptied and dirty glass and an empty bottle left beside the bed, the cleaner had been in as the bed was made. The water did not go down in the shower/bath, which we think why the bath was slippery the previous day. We asked to discuss the issues with the Manager but did not hear back. Last day we asked for the Manager again, Ms Polet arrived, we explained the problems, and mentioned that we would be explaining to Expedia the issues we had. We did not use any other facilities.
by Will from Phoenix
Worst hotel experience I've ever had - RUDE!!!!!!Posted May 14, 2014
Cons: Customer service. Never been treated like this at a hotel.
We arrived at 10pm to check in. This should have taken no more than 5 minutes, but the clerk kept answering the phone and talking to other folks who came to the desk as we stood waiting. 15 minutes later, he finally finished and told us to wait a couple minutes for the bellhop to take us to our room. As we waited, two gentlemen came in, were checked in, and were taken to their rooms - they wore business suits. We still waited. After another 15 minutes, I demanded our key and told the clerk I didn't want assistance. We went to our room and were a bit taken back by the smallness. The hotel was advertising suites at less than I had paid through Expedia for a standard, but I received the standard. At that point I really didn't care, just wanted to rest. We went into the bathroom and almost choked on the smell of cigarette smoke. I checked my reservation to make sure I had requested a non-smoking room, and then called the front desk again to ask for a different room. Their response was to send up the bellhop with a can of air-freshener. He actually coughed as he sprayed the bathroom. Freaking amazing! I went back down to the desk and demanded a new room - they had plenty - but the clerk tried to convince me that the smoke wasn't really smoke, it was from the cleaning solutions. He apparently thought I was a moron. I asked once more before giving up, and then asked him to call us a cab. He invited us to walk. We checked into the Doubletree for the night.
for Everyoneby A verified traveler
Nice bussines HotelPosted May 13, 2014
OK service was not too great take too long, anyhow good hotel
for Everyoneby A verified traveler
Made my stay in Lima even more wonderful :)Posted Jan 3, 2014
Great hotel. Great location. Most of all, great staff!
for Getaway With Friendsby Richard from USA
A good location in MirafloresPosted Dec 26, 2013 on Hotels.com
Location was good, staff was friendly and helpful, and the room was comfortable. Positives: close to ATMs, a good grocery store with ready to eat food and a nice wine selection, a brisk walk to Larcomar, good tv,with lots of channels in English, German, Spanish and Portuguese.Negatives: breakfast was unremarkable and the boasted roof top patio was not really a patio and was locked and reserved for events only and a bit slow on the check-in and check-out, but I 've experienced a lot worse. A recommend for the price and location!
for Overnight Stay Before Destinationby A verified traveler
Good hotel in a nice location of LimaPosted Dec 2, 2013 on Hotels.com
Nice hotel, comfortable bed and room, good location. Stayed only one night on a stop over but was everything we needed. Only downsides are the limited English spoken by the hotel and the wifi was flakey.Would stay again.
for Everyoneby Gus from Toronto -Canada
Posted Nov 27, 2013
Pros: They have a very good chef
Recommendedby Rpd from Los Angeles, CA
Nice hotelPosted Nov 27, 2013 on Hotels.com
Hotel is not luxurious but cleaned and comfortable only thing not so close to Miraflores which is where tourist would go. Streets kind of empty but otherwise ok
for Everyoneby george from Mexico City
Good but are better placesPosted Nov 25, 2013
The staff is very slow and work inexperience young women. The floors smelled to cigarrette and I know its not alloweed to smoke indoors in Perú. The lifts are small and slow. The hotel is well located in the middle of Miraflores district. You can choose a better hotel
for Business Travelersby A verified traveler
Posted Nov 15, 2013 on Hotels.com