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Reviews of Suites del Bosque Hotel

3.5 out of 5
Suites del Bosque Hotel
Av. Paz Soldan 165 San Isidro, Lima, LIMA

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 152 reviews" "
Rating 8 - Good. 61 out of 152 reviews" "
Rating 6 - Okay. 28 out of 152 reviews" "
Rating 4 - Poor. 10 out of 152 reviews" "
Rating 2 - Terrible. 7 out of 152 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kristi

Traveled with group
Liked: Cleanliness, staff & service
Beautiful neighborhood. Felt safe. Not close to airport.
Stayed 1 night in Feb 2024
Response from Liliana Nakasato/Jefe de Reservas on Feb 9, 2024
Dear Kristi:We want to thank you for the time you have taken to write your comment, which we appreciate as it will help us improve our service.We are constantly working to improve our services and your feedback is extremely helpful in guiding us in the process.At Suites del Bosque, we strive to provide quality service to each of our clients.We greatly value your feedback and will share it with our team to further improve our service.Best RegardsLiliana NakasatoReservations Manager

10/10 Excellent

Genesis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. The people that work there were very nice and welcoming.
Stayed 12 nights in Jan 2024
Response from Liliana Nakasato/Jefe de Reservas on Jan 29, 2024
Dear Angel:We want to thank you for the time you have taken to write your comment, which we appreciate as it will help us improve our service.We are constantly working to improve our services and your feedback is extremely helpful in guiding us in the process.At Suites del Bosque, we strive to provide quality service to each of our clients.We greatly value your feedback and will share it with our team to further improve our service.We look forward to continuing to provide you with great experiences.Best RegardsLiliana Nakasato

10/10 Excellent

J.María

Stayed 8 nights in Oct 2023
Response from Liliana Nakasato/Jefe de Reservas on Oct 31, 2023
Buenas tardes J.Maria:Muchas gracias por su comentario sobre su reciente estadía con nosotros. Estamos trabajando constantemente para mejorar nuestros servicios y su comentario es de suma utilidad para guiarnos en el proceso. En Suites del Bosque, nos esforzamos en proporcionar un servicio de calidad a cada uno de los clientes. Valoramos mucho sus comentarios y los compartiremos con nuestro equipo para mejorar aún más nuestro servicio.Esperamos seguir brindándole excelentes experiencias

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Liliana Nakasato/Jefe de Reservas on Oct 29, 2023
Dear Laurie:Thank you very much for giving us a few minutes of your time and sharing with us the experience of your stay at our hotel. Each of your comments helps us to improve our service and each positive comment motivates us to be better every day.

8/10 Good

Willem, Panama City

Stayed 4 nights in Aug 2023
Response from Liliana Nakasato/Jefe de Reservas on Sep 28, 2023
Dear Willem: Thank you very much for giving us a few minutes of your time and sharing with us the experience of your stay at our hotel. Each of your comments helps us to improve our service and each positive comment motivates us to be better every day.

8/10 Good

cesar

Stayed 3 nights in May 2023
Response from Liliana Nakasato/Jefe de Reservas on Jun 12, 2023
Buenos dias:Muchas gracias por su comentario sobre su reciente estadía con nosotros. Estamos trabajando constantemente para mejorar nuestros servicios y su comentario es de suma utilidad para guiarnos en el proceso. Valoramos mucho sus comentarios y los compartiremos con nuestro equipo para mejorar aún más nuestro servicioAtentamenteLiliana NakasatoJefe de Reservas

8/10 Good

Lenice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly, clean and helpful
Response from Liliana Nakasato/Jefe de Reservas on Jan 16, 2023
Dear Lenice: Thank you very much for giving us a few minutes of your time and sharing with us the experience of your stay at our hotel. Each of your comments helps us to improve our service and each positive comment motivates us to be better every day.Best RegardsLiliana NakasatoReservations Manager

10/10 Excellent

Brianna

Stayed 5 nights in Aug 2022

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best staff and very good spacious room
Stayed 1 night in Aug 2022
Response from Dayna Carhuancho on Aug 19, 2022
Dear Mary,Thank you very much for giving us a few minutes of your time and sharing with us the experience in our hotel. Each of your comments helps us to improve our service and each positive comment motivates us to be better everyday. Best Regards

6/10 Okay

Elizabeth, Virginia beach

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Since the Check in was not great ,the manager approach to me and talk about that situation and she accommodate me in some things and really appreciate it but to be a Hotel **** stars I was very disappointed until my last day, But the staff from the breakfast and room service very nice people. They should be more careful cleaning the hotel in general.
Stayed 5 nights in Jul 2022
Response from Dayna Carhuancho on Jul 27, 2022
Dear. Ms Elizabeth, Thank you for share your opinion with all. We apologize for the concerns you shared about your experience at this hotel. I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely,

10/10 Excellent

Ana Leticia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for 2 nights and I slept very well.
Stayed 5 nights in Apr 2022
Response from Dayna Carhuancho on Apr 29, 2022
Dear Ms. Leticia Thank you very much for share your opinion. Best Regards

2/10 Terrible

MARCO

Disliked: Staff & service, amenities
The hotel itself is closed. There is no sign or information alerting this situation. It became that a neighboring property of the same chain is replacing its functions. They didn't recognize the reservation we made and assigned a twin bed instead of a queen bed as contracted. The staff is rude and utterly incompetent, threatening to cancel our reservation at midnight or asking to pay additional expenses. There is no manager on duty to solve the problems. I will not recommend this hotel to anyone or be prepared to be ripped off.
Stayed 2 nights in Feb 2022
Response from Liliana Nakasato / Jefe de Reservas on Feb 21, 2022
Dear Marco We apologize for this change of hotel, but we had a group staying at our hotel and due to biosecurity protocols we had to disinfect the rooms, which is why we confirmed your reservation at our other property that is in front of us. Regarding the reservation of your room, the confirmation of your reservation was made through another portal, not by Expedia, in a twin room. The room change was made with an upgrade to a King suite at no additional cost.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty plenty of bugs in the bed I was change the room but still dirty and old faishon not remodeling rooms
Stayed 7 nights in Jan 2020
Response from Gerente General on Feb 3, 2020
Dear Guest: Thank you very much for giving us a few minutes of your time and sharing with us the experience of your stay at our hotel. We regret that the stay was not to your liking and we ask our sincerest apologies. We also inform you that we are taking corrective measures in the Reception area so that this error does not happen again. We look forward to serving you on your next visit. Sincerely

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the friendliest and kindest staff I have ever seen. The food is absolutely delicious (buffet style) with many vegetarian and even vegan options. The fruits are a MUST! Strongly recommend it for an authentic experience.
Stayed 4 nights in Sep 2019
Response from Guest service on Sep 27, 2019
Dear guest, Thank you for positive remarks, be assured I will share your feedback with our entire staff. We look forward to welcoming you back soon. Sincerely, Guest service

10/10 Excellent

Chan, Tampa,FL

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, though not fluent in English, worked very hard to accommodate me. They were friendly, knowledgeable about the area, and caring. The hotel was clean, well kept, and room service was more than adequate.
Stayed 4 nights in Jul 2019
Response from Guest service on Aug 15, 2019
Dear Chan, Thank you to share your experience in Suites del Bosque Hotel. We very much appreciate your comments and we hope your next visit will be as pleasant as the previous one. Regards, Guest service

8/10 Good

LeoF, Panama City

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for Business Trip, good location, nice staff, but should renew the room.
Stayed 3 nights in Dec 2018
Response from Gerente General on Dec 14, 2018
Dear Leof, Thank you very much for taking the time to share your experience with us and to recognize our service. Sincerely, his words encourage us to continue improving every day. We hope to see you soon again. Sincerely Leopoldo Arosemena

8/10 Good

yuhsiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Guest service on Jul 17, 2019
Gracias por su calificación

8/10 Good

Julio

Liked: Cleanliness, property conditions & facilities, room comfort
Big rooms
The hotel has big rooms with an additional sofa-bed and a desk to work. Definitely does not feel cramp. The rooms are clean. The rooms are a little dated but very comfortable. The breakfast is a buffet which includes all your usual suspect (scramble eggs, bacon, pancakes, omelets, eggs cook to order, natural juices, breads, fruits etc..). Overall it is good value and great for business travel.
Stayed 1 night in Feb 2018
Response from Giuliana on Mar 13, 2018
Thanks for your coments Mr. Julio.

10/10 Excellent

AUBREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely recommend
We stayed a night during a layover in Lima with some business in the French Embassy to attend to. The hotel was clean, spacious and very comfortable The staff was very accommodating. Would stay again.
Stayed 1 night in Dec 2017
Mr(s) Aubrey Thank you for your opinion. We hope to see you again soon.

6/10 Okay

Dayoung

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, room comfort
Nice hotel, good location...
Nice location, wonderful breakfast (specially beverages). In the Executive room I found odd to have the jacuzzi outside the bathroom (due no closing curtains in the room). I would suggest to install curtains and problem solved.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast!
I was hardly there, but comfortable. A bit further from airport than I was expecting.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Jose, Bogota

Liked: Cleanliness, staff & service, room comfort
Very good hotel, comfortable, large rooms, outstanding breakfast (included), friendly staff.

10/10 Excellent

Azurebe

Liked: Cleanliness, staff & service, room comfort
Comfortable & great location
Clean, great location, big rooms, nice breakfast. Close to main Lima's businesses.

8/10 Good

Bruno, LIM

Liked: Cleanliness, staff & service
Nice place for weekend
Is a nice place close to restaurants, parks. Is pretty old but comfortable, the breakfast could be better. The hotel staff was very nice. I recommend this place.

4/10 Poor

Bernardina, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, bad service.
Necesitan renovar urgente.

4/10 Poor

Bernardina, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities
Please renovate.
Needs renovation, better training to the employees. If they don't invest to renovate, I won't be back....... The location is excellent.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in a good place
The staff is able to help and give good suggestion about taxis, restaurants

6/10 Okay

Bom, Virginia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not bad
Not bad. The hotel was clean. But location was not good for me. If you want to stay in really really silent place, here is not bad choice.

4/10 Poor

S.E. Lamboy, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to where I had to go while in lima
I will be back in the states after the 15 of Oct 2014, Then I will take this matter up with your C/S, But generaly speaking for a Hotel that is rate 3 or 4.1/2 Star it needs to be rate lower, For example the power went out around 2 to 3 am the 2nd oct we call and they tell us the power is out thru out the City and we look out the window and all the apt and homes, even street lites were ON.. But there is more.... T/Y SEL

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Location wasn't the best but great hotel and staff!

4/10 Poor

Patricia, Lima, Peru

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good choice.
I didn't like the hotel. We paid for a queen bed and they gave us a room with two beds put together, unconfortable. The curtains were broken, it was a lot of noise even after 7pm, like hammering and furniture moving, very annoying. The room was very outdated. Personal who attended breakfast was rude. I don't recommend this hotel at all. The room was for 2 people but they only put one little soap (shower or hand washing, you gotta choose).

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and big, nice stay in lima

10/10 Excellent

Agustin, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located hotel, good choice
The hotel has everything you need. It has in room internet service. Good breakfast buffet, good location and the employees are very kind. Good value!!

6/10 Okay

JOSE, Johnson City, TN

Liked: Cleanliness, staff & service
Disliked: Room comfort
GOOD HOTEL IN GENERAL, IT NEEDS SOME IMPROVEMENTS
NOT A COMFORTABLE BED, PARKING WAS AT THE HOTEL IN FRONT, NO SHAMPOO NOR SOAP IN THE BATHROOM. IT SHOULD BE A BETTER HOTEL IF IT IS LOCATED IN A VERY NICE AREA

6/10 Okay

Verified traveler

Disliked: Staff & service

4/10 Poor

Larry, Houston Texas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Last night in Lima Peru
Staff was great though there was a lot on construction going on . In the morning there a strong smell of paint in room had to open windows , A/C was out had to call for service. There was not a blow drier in our room, even though all other rooms had one, the shower had a missing wand spray handle missing so all the water came out on the floor and room was flooding. There was also two nails coming out of floor carpet that we walked on and almost cut our feet. The Manager came in and immediately took care of all problems, this was done while we were getting dress so it was an inconvenience for us. I mentioned that the room should have been inspected before our check in. We also had a late flight 11:50 they offered to watch our luggage but we wanted to rest before our red eye flight. We had to pay more than half our hotel rate for an additional 5 hours of stay. Traffic is really bad there it is almost a crawl in morning and evening. The airport may be 15 miles away but there are a thousand cars in street and a red light on every block. You could probably walk there faster. Don't walk in streets it is dangerous, cars don't have any rules they go by, they change lane quickly. I waved for a cab and he crossed over two lanes and almost caused an accident but it seemed almost normal to all traffic. And there is a lot of car horns all day long. Most cabs don't know the motels in area but they will give you ride any way.

8/10 Good

Jose, Oregon, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Nice service, very friendly and corteous, great breakfast

8/10 Good

Piero, Miami

Liked: Cleanliness, staff & service, room comfort
Very good Hotel
Service was excelent with very friendly personnel always ready to colaborate, hotel could be better maintained and some renovations are due however overall stay was very good.

8/10 Good

Stone, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay but the reception needs attention
We enjoyed our stay. We felt our welcoming reception was not as as good as our last visit e.g. we were offered a glass of Champaine on entry whilst we waited for our bags to be sent to our room; this time we were not. The restaurant staff however were very attentive we had a good experience there. Our room kept to a good standard nice and clean. location very good for most of Lima.

8/10 Good

Roberto, Lima

Liked: Staff & service, room comfort
Fine hotel with excellent breakfast buffet. Not many walking distance restaurant options and parking is across the street in newer hotel.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Good location
I appreciate the good location.

8/10 Good

BOb, Las VEgas NV USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable hotel
It was comfortable; service was outstanding; amenities were normal with breakfast and located near a lot of cambios and a few restaurants.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for famely
Staff very polited and well imfrom about things to so around the city , the staff created and ambien of home with the confort of vaction

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
GOOD HOTEL BUT POUR ASSISTANCE
usd 60+tax for late checkout!! BAD DECISION NEVER COME BACK

10/10 Excellent

Gordon, San Diego, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal for exploring uptown Lima
Hotel is centrally located, staff is nice, rooms are clean. Includes coffee and fruit for breakfast, staff kindly stored a suitcase for a few days while I did some traveling within Peru.

8/10 Good

Chabela, WV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More for your money
Location: Very good Breakfast, good, fresh fruit & real juices Bed, very good, i really enjoy my stay

6/10 Okay

Joe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Internet is very bad
Internet does not work well. I decided to stay in another hotel to work.