Ratings based on 17 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
Recommendedby Cathy from BERMUDA
Excellent servicePosted Aug 21, 2013 on Hotels.com
I booked this at the end of our Peru stay. My husband and i were travellingwith my 80 year old mother. Webstayed on the excutive floor which was well worth it. Mom was two doors down the hall from us andd instead of having to bang on her door, we could ring the bell. This she heard.we found the staff in the excutive lounge so attentive to our needs. Particulary Francisco. He helped us with everything from arranging a tour to where to buy the rum and coffee we wanted. Wen it came up in conversation that I hadn't had a pisco sour yet - he went off and made me one. If you're going to be spending a lot of time at he hotel definitely go for the executive floors as your b/ fast lunch, dinner and snacks are included in the lounge. The food was excellent and again service, top notch. I woudl say however that apart from the actual workers and some of the menu items, the hotel offred no sense or feel of being in Peru. It was cookie cutter hotel-chain with excellent service.
for Business Travelersby A verified traveler
Neighborhood in constructionPosted Jul 15, 2013 on Hotels.com
Old but clean hotel. But very noisy in these this days. At 7:30 AM starts working a bunch of machinery on the construction of 2-3 building around and it's impossible to get a sleep after this time. Worst choice if you go to leisure and need to relax.
for Business Travelersby Rafael
Unfriendly staff, noisy environmentPosted Jul 9, 2013
Pros: Lobby es very pretty and rooms are confortable, however the tv is very small and old. They dont offer water in the room neither.
Cons: More helpful and useful staff, better tvs, better service of reservations and front desk, reasonable prices (ten times the price somewhere else),
Location: A very nosiy and dusty construction site right next door. Dangerous and noisy!!
Unhelpful staff at frontdesk didnt know how my expedia reservation worked. I had to wait two jours to get my room. They offer parking but dont have one. Ridiculously over-charged food. Tv y mini-fridge dont work good. Construction right next door is noisy and difficult access. Wouldnt be back at this hotel ever.
for Everyoneby Dave from Perth
Best in LimaPosted Jun 25, 2013
Pros: The c.ub lounge is great
Cons: we have not yet found anything to complain about
Location: in a good area, close to Miraflores, markets etc
We stayed at the executive level, it was well worth the experience, the lounge is great, food top notch and staff very helpful. Best hotel we have found in Lima.
for Everyoneby M.C. from Toronto, ON, Canada
Too 'palatial' for my taste.Posted May 27, 2013
Pros: Good, safe location. Very early morning coffee and croissants available in lobby.
Cons: Average size rooms. Had to pay extra for wi-fi. Surprisingly "thin" walls between rooms!
Location: In the heart of posh San Isidro.
As experienced but more adventurous travellers, this hotel seemed a little over the top in terms of grandiose elegance... especially the lobby!. Upon arrival in Lima, we stayed at the Westin which we found more than met our desire to enjoy an upscale hotel before hitting the more unpredictable and smaller hotels along the way to and from Machu Pichu. We actually found the Westin to be extremely clean, comfortable, tastefully designed and spacious, without the formulaic pretense of the Swissotel. In short, we found the Swissotel - where we chose to spend our last night back in Lima before heading home - overrated. Would not stay there again. Seems silly to pay extra for its' questionable first-class status.
for Couplesby A verified traveler
Posted May 19, 2013 on Hotels.com
for Couplesby Louis from SC
Wonderful experiencePosted May 19, 2013 on Hotels.com
Great location, attentive staff, outstanding facilities allow you to really enjoy some time off. Concierge service also very helpful.
for Everyoneby Dave from Perth
Luxury in LimaPosted Apr 10, 2013
Pros: We love the executive rooms with club access for a short stay experience
Cons: The bathroom lighting could do with improvement
Best Hotel in Lima! Quality, good service, nice location.
for Everyoneby A verified traveler
nicePosted Jan 15, 2013
Really nice hotel with very expensive internet and taxi service.
for Everyoneby Marcos from Santiago, Chile
Best Hotel in LimaPosted Dec 26, 2012
Pros: the staff, friendly and nice
Good location, superb staff, nice pool and fitness center