Fireplace

Reviews of Townhouse Design Hotel & Spa

4 out of 5
Townhouse Design Hotel & Spa
St. Maartenslaan 5, Maastricht

Reviews

8.6

Excellent

Rating 10 - Excellent. 260 out of 644 reviews" "
Rating 8 - Good. 299 out of 644 reviews" "
Rating 6 - Okay. 61 out of 644 reviews" "
Rating 4 - Poor. 16 out of 644 reviews" "
Rating 2 - Terrible. 8 out of 644 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Magdalena

Liked: Amenities
Its our 2nd time in Townhouse D Hotel, great, familiar place. Very recomended, thank for everything
Stayed 3 nights in Nov 2023

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel. Our heater wasn’t working and they responded fairly quickly to try to repair it. The room could have been cleaner and better put together for the price. We appreciated the free coffee/tea/soup in the common area. We found breakfast very overpriced at EUR 20 pp and skipped it (and enjoyed local cafes in the area for much much less each morning).
Stayed 3 nights in Oct 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, just small rooms
Hotel with secure parking. Free tea and coffee in the breakfast room. Very small lift and rooms on the smaller side. Seems very crammed in. But would go back.
Stayed 1 night in Oct 2023

10/10 Excellent

Rhys

Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property within walking distance of everything
Stayed 4 nights in Jul 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable from railway station and lovely friendly welcome from staff. We felt very relaxed and enjoyed the tea and coffee facility in the lounge. There was a really nice friendly atmosphere with guests and hotel colleagues. Easy walk to shops and restaurants
Stayed 4 nights in Jul 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

roya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy and walkable; the staff was incredibly helpful as well
Stayed 2 nights in Jun 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like, was that i was worried what would happen if fire broke out. The narrow hallways: it was not obvious where to go when catastrophy stroke.
Stayed 1 night in Apr 2023

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent hotel, with a genuine home-from-home feel. My daughters and I stayed for a week and loved the staff, professionalism, friendliness and the little extras that make this hotel so special e.g. complimentary soup of the day.
Stayed 4 nights in Aug 2022

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly acceptable
All was fine
Stayed 2 nights in Jul 2022

10/10 Excellent

Colin

Stayed 1 night in Jul 2022

10/10 Excellent

STEPHEN

Stayed 1 night in Jul 2022

4/10 Poor

Mary

Stayed 3 nights in Jun 2022

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful and we loved Blub the fish
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel does NOT have a gym, despite advertised. There’s drawings/graffiti on the elevator that appears won’t be taken care of, the pillow and bed are incredibly uncomfortable. It feels more like a hostel with the layout and offering. I would not go back.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

8/10 Good

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very casual and friendly hotel
A very casual and friendly hotel, at an excellent location just near the centre of Maastricht . Room was basic but clean and pleasant
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveler

Bathroom was not clean and room was very worn.
Stayed 1 night in Aug 2020

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel on a nice street - lots of cafes and bars in the neighborhood. The bed was super confortable and the staff was very nice
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het was een mooie ervaring Heel attent en Lief was iedereen die er hielp Alles was schoon Corona prof en heerlijk gegeten
Stayed 2 nights in Aug 2020

10/10 Excellent

Chloe, Düsseldorf

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place, good price, nicely decorated, perfect location.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool atmosphere Sympathetic staff Central location
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient and nice hotel
Right next to the train station, very convenient location. Rooms are very clean and pleasant. Staff is very friendly and welcoming
Stayed 1 night in May 2020
Response from Josine Vendrik, Hotel Manager on May 27, 2020
Dear Guest, Thank you for sharing this review of your recent stay. We are very glad that you found our location so convenient with transport options that help our guests make the most of their stay. Our team work hard to ensure that you have the best experience possible; your positive feedback is very encouraging. It would be a pleasure to welcome you back on any future visits you might make to Maastricht. With kind regards, Josine Vendrik, Hotel Manager

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
The hotel is a fantastic base for exploring Maastricht. We enjoyed the relaxed vibe, friendly staff. The rooms are super comfortable and clean. The relaxing lounge area downstairs where you can enjoy coffee and some tart is very inviting after a day of site seeing. Would definitely recommend this hotel.
Stayed 1 night in Feb 2020
Response from Josine Vendrik, Hotel Manager on Mar 6, 2020
Dear Neil, Thanks for this great review about your recent stay and your kind recommendation. We are very pleased that we were able to meet your expectations and that you enjoyed our comfy lobby, a great place to chill out and relax. It's also a pleasure to know that you appreciated our location, a perfect starting point to discover all that Maastricht has to offer. We hope to see you again on future visits to Maastricht. Best wishes, Josine Vendrik, Hotel Manager

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place. One of my favorites in the area.
Stayed 3 nights in Feb 2020
Response from Josine Vendrik, Hotel Manager on Feb 28, 2020
Dear Scott, Thank you for the wonderful feedback regarding your recent stay with us. We are glad to know your stay with us was a great experience, it encourages us to continue to uphold our high standards and quality service. All of the team certainly look forward to the pleasure of seeing you again. Kindest regards, Josine Vendrik, Hotel Manager

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful!
Great service, very helpful and kind. Excellent facilities ie free spa and workout facility. Wonderful breaking buffet. Lovely extras like hot soup and hot toddy at night. Was able to get a late check-out because I booked spa service on my departure day. Able to safely store luggage. Overall great stay. Will recommend and stay again!
Stayed 2 nights in Jan 2020
Response from Josine Vendrik, Hotel Manager on Jan 24, 2020
Dear Monica, Thank you for the time you took to leave this kind review. It was truly a delight to receive such comprehensive and positive feedback. We aim to provide a high level of personal service and ensure that every guest has a comfortable experience, and this will inspire us to keep up the good work! Your kind recommendation is greatly appreciated. We look forward to seeing you on your next visit to Maastricht. Best wishes, Josine Vendrik, Hotel Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was near the train station and a 10 minute walk to the bridge/old town. Hotel was a comfortable 3 star hotel. Nothing fancy but quiet and comfortable.
Stayed 2 nights in Dec 2019
Response from Josine Vendrik, Hotel Manager on Dec 13, 2019
Dear Guest, Thank you for sharing your review. We are pleased to read that our location with a selection of transport options was ideal for your needs and that your stay with us was one of comfort. We all look forward to the pleasure of seeing you on a future visit to Maastricht. Best wishes, Josine Vendrik, Hotel Manager

10/10 Excellent

Elke

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cosy hotel
This was probably one of the cosiest hotels I’ve ever stayed in. The lounge area with the electric fire place and the box of games was so comfortable. There is also free coffee and tea throughout the day and there is a pot of soup on arrival. It’s super well located just next to the train station.
Stayed 1 night in Nov 2019
Response from Josine Vendrik, Hotel Manager on Nov 18, 2019
Dear Elke. We are very grateful for this wonderful review. Our hotel aims to provide a memorable experience and we are delighted to hear that you felt so at home in our hotel. It's great to know our location and easy access to public transport was so ideal for you. The whole team really do hope that we have the pleasure of seeing you again soon! Best wishes, Josine Vendrik, Hotel Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Rds, Vancouver, BC

Liked: Cleanliness, amenities, property conditions & facilities
I was annoyed that they charged me twice even after I reminded that I had payed the tax. Eventually when I checked my back account ( after I left Maastricht) I called back to tell them that they had charged me twice and the agreed and apologized but it was more trouble to get a refund than it was worth it. Anyways, I wouldn't stay there again.
Stayed 2 nights in Sep 2019
Response from Josine Vendrik, Hotel Manager on Nov 25, 2019
Dear Rds, We appreciate the time you have taken to let us know your opinion of your visit to our hotel. We sincerely apologise for this regrettable misunderstanding and can only hope that you will give us another chance to provide with the memorable experience that we try to deliver to all our guests, With our best regards and renewed apologies, Josine Vendrik, Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room. Hotel is near train station. Very clean area. Maastricht has an expensive city tax that you pay at counter when checking in
Stayed 4 nights in Aug 2019
Response from Josine Vendrik, Hotel Manager on Sep 4, 2019
Dear Guest, Thank you very much for taking the time to review your stay. Its great to know that you enjoyed your stay, we are so lucky to be in such a strategic location with the train station and the city center practically on our doorstep. We are sorry to hear that you were caught off guard by the tourist tax, this is charged by all hotel in the city and is regulated by the local authorities, it is shown on all booking platforms before confirmation. Nevertheless, we are pleased that your room met your expectations. We hope to have the pleasure of welcoming you back again on a future visit. With kind regards, Josine Vendrik, Hotel Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Townhouse is a hip and cute place to stay. The free coffee, tea and Wifi make it perfect for travelers. It's super close to the train station, the centrum and the stay is very helpful. Would absolutely stay here again!
Stayed 5 nights in Aug 2019
Response from Josine Vendrik, Hotel Manager on Sep 4, 2019
Dear Guest, Thank you for sharing your positive opinions about your stay at our hotel. We are glad to know your stay with us was a memorable experience and that you appreciated our convenient location. We look forward to welcoming you again in the future. All the best, Josine Vendrik, Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location
This is a very pleasant hotel. Handily placed for the railway station and a 10-15 minute easy stroll into the city centre. The young staff are very welcoming and efficient, after all, how many other hotels offer you free soup? We had a deluxe room overlooking the courtyard (which is mostly car park, but quiet), which was clean and comfortable, the bathroom likewise. We enjoyed our stay because there was simply nothing to dislike about this hotel. I would happily return for another stay.
Stayed 4 nights in Jul 2019
Response from Josine Vendrik, Hotel Manager on Jul 31, 2019
Dear David, Thank you for your kind kind review and perfect rating for our hotel. We are so delighted to know that your recent stay with us met all your expectations. Such positive feedback encourages our dedicated team to continue upholding our high standards. Thank you for your kind mention of our convenient location. We look forward to welcoming you again for another memorable stay. All the best. Josine Vendrik, Hotel Manager

8/10 Good

Craig

Stayed 1 night in Jul 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Josine Vendrik, Hotel Manager on Aug 4, 2019
Dear John, We are grateful for this kind rating of your recent stay. We would love to know how we could improve your experience with us. We look forward to welcoming you again. Best regards,

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from The manager on Jul 3, 2019
Dear Tim, Thanks for this great rating! We are glad your stay was perfect. We look forward to welcoming you again. Best regards,

8/10 Good

Verified traveler

Stayed 3 nights in May 2019
Response from Josine Vendrik, Hotel Manager on Jun 4, 2019
Dear guest, We appreciate this positive rating and for choosing our hotel. We look forward to welcoming you again. Best regards,

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Josine Vendrik, Hotel Manager on Jun 4, 2019
Dear Jeremy, Thanks for this high rating. We are delighted you had an excellent experience at our hotel. We look forward to welcoming you again. Best regards,

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Shari, Yukon, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Half a block from the train station, where there are many busses if needed. Nice buffet breakfast. Friendly staff. Lot of extras, such as an area with sofas, comfy chairs, books, and bowls of peanuts. Kept a pot of soup on (different flavour each day), which I believe was for those arriving later in the day. Good assortment of really nice wooden game boards. The residents can even rent fish from their aquarium, to give a homey touch to their room.
Stayed 4 nights in Jul 2018
Response from Josine Vendrik, Hotel Manager on Nov 9, 2018
Dear Shari, Thank you for sharing your positive opinion about your recent stay. Our team is glad that you enjoyed our fantastic location. With so much within a short walking distance, it is an ideal starting point for discovering what our great city has to offer. We aim to provide a truly memorable experience, so we are delighted that we were able to meet your expectations. We are pleased that you enjoyed our lobby with welcome soup and our comfy seating area. As part of our concept our guests are also invited to take coffee and tea in the living room or a nightcap in the evening. Thank you for mentioning the special touche that we hope make you feel our hotel is your home away from home! We look forward to welcoming you again in the future. All the best, Josine Vendrik, Hotel Manager

10/10 Excellent

Cornelis, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, well appointed- top staff - well located to main railway station
Stayed 2 nights in Oct 2018
Response from Josine Vendrik, Hotel Manager on Nov 1, 2018
Dear Cornelis. We are very grateful for your excellent review of our hotel. We are delighted that we were able to provide you with a unique and memorable experience. We work hard to meet expectations like yours, and we’re happy to hear we succeeded in your eyes. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received a courteous and professional service. With our very kind regards, Josine Vendrik, Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and a nice feel. Was allowed to take my bike to the room which was great
Stayed 1 night in Sep 2018
Response from Josine Vendrik, Hotel Manager on Oct 4, 2018
Dear Jason. Thank you for this kind review about your recent stay, we appreciate your comments. We are pleased you had an enjoyable stay and enjoyed the unique design of our modern hotel but which also celebrates the history of Maastricht. We are gald we were able to make your stay even more enjoyable by providing space for your bike. We look forward to welcoming you back on future occasions. With our best regards, Josine Vendrik, Hotel Manager

8/10 Good

Jill, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-located for walking, dining, parking and the train station. Rooms not huge but very clean and comfortable.
Stayed 1 night in Aug 2018
Response from Josine Vendrik, Hotel Manager on Aug 30, 2018
Dear Jill, Please accept our thanks for your kind review about our hotel. We are pleased you had an enjoyable stay and found our location convenient with so much within easy walking distance. I hope we will have the pleasure of welcoming you back in the future. Many thanks once again, Josine Vendrik, Hotel Manager