Reception
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Reviews of Eden House Hotel

3 out of 5
Eden House Hotel
130 North Parade, Grantham, England

Reviews

6.6
Rating 10 - Excellent. 33 out of 166 reviews" "
Rating 8 - Good. 48 out of 166 reviews" "
Rating 6 - Okay. 46 out of 166 reviews" "
Rating 4 - Poor. 11 out of 166 reviews" "
Rating 2 - Terrible. 28 out of 166 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

4.8/10

Amenities

6.4/10

Property conditions & facilities

2.8/10

Eco-friendliness

Reviews

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closed down
Don’t book this hotel, it’s closed down, dirty, unkept and nobody on site.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was closed down when my husband arrived after 8 hours of driving. Had to then hunt around for another hotel!
Stayed 1 night in Jun 2021

2/10 Terrible

Robert

Stayed 4 nights in Jun 2021

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel waa not open, no one there, no one contacted us to inform us the hotel was vlosed. Myself , my young sin had nowhere to stay , shocking appalling, stranded after an 8 hour drive.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2021

2/10 Terrible

Brian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL IS Closed.
The place is closed and under renervation. You still keep taking bookings despite apparently being told not to by the ownews. I am still waiting for my refund from you as I had to fine alternative available accommodation at 7 o,clock at night. Not very happy.
Stayed 1 night in Jun 2021

2/10 Terrible

Tom

Traveled with family
Disliked: Staff & service
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2021

2/10 Terrible

Andrew

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is closed
This hotel was closed no room no service showing open on web site
Stayed 1 night in Jun 2021

2/10 Terrible

Christopher

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely shambles
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2021

2/10 Terrible

Michael

Stayed 1 night in Jun 2021

2/10 Terrible

Courtney

Stayed 1 night in Jun 2021

2/10 Terrible

KALAEB

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2021

2/10 Terrible

M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021

2/10 Terrible

Kathleen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com destroy your faith
Hotel was totally closed and looked as if had been for some time. We arrive after a 7 hour car journey through dreadful weather conditions to find we had nowhere to stay! Why on earth do Hotels.com let you book a place that is permanently shut. My anger is beyond words
Stayed 2 nights in May 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Raj Thirumeni on Nov 28, 2020
Dear David, Thank you for the score and staying with us. I'm very pleased that you had great stay. I look forward to welcome you again in the near future Once again thank you. Kind Regards,

6/10 Okay

Alan

Business traveler
Liked: Room comfort
Tlc
Comfortable bed hotel in need of a bit of tlc but Ok for the price
Stayed 4 nights in Oct 2020

6/10 Okay

stephen

Disliked: Cleanliness, property conditions & facilities
Check in was ok. However after paying in at check in, person came to my door 21.20 same day with card reader in hand saying i had to pay again. Showed my reciept and was told that i still owed £4 as i had been undercharged. Sent person away and sorted this out at check out. Hotel room in need of updating. Carpets a little warn and room in need of painting. Dead spider crushed on wall and old used shower gel ontop of shower.
Stayed 2 nights in Aug 2020
Response from Eden House Hotel team on Aug 18, 2020
Dear guest, Thank you for the stay. Certainly I agree there was billing issues and mistake from our side. I kindly apologized few times during your stay. I thought you accepted my apology and will forgive me regarding this human error. Once again I would like to apology me regarding this matter. Regarding your comment on room, I can confirm that the room has been painted and brand new carpet just a month ago. I hope you will happy on your next stay here at Eden House Hotel. Kind Regards,

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020
Response from Raj Thirumeni on Aug 17, 2020
Dear guest, Thank you for the review and score. We look forward to welcome you in the near future. Kind Regards, Eden House Hotel

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Garry

Business traveler
Liked: Cleanliness, staff & service, room comfort
Pleasant stay ideal for workers
Arrived at hotel plenty of parking checked in and ordered food for my room just settled in and food arrived and was delicious room was a little dated but was comfortable full English breakfast was lovely
Stayed 1 night in Jul 2020
Response from Raj on Aug 1, 2020
Dear Mr. Garry, We are very pleased that you had great stay with us. Thank you for the lovely feedback. Its really encourage us to do our job better. Kind Regards, Raj Thirumeni

4/10 Poor

Sahit

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very clean at all
Stayed 3 nights in Apr 2020
Response from Eden house team on Apr 15, 2020
Sorry that you felt room was not very clean at all. As we struggling at this uncertain situation to bring cleaners. You could have mentioned during your stay and we would have had opportunity to resolve the issues. We hope you will stay again here and and we will ensure your stay will be enjoyable.

6/10 Okay

Joe

Business traveler
Be better when this virus is over!
Becsuse of this virus going around it was hard yo fo any. Gad a take away delivered and bought some cans of cider.
Stayed 1 night in Mar 2020
Response from Eden house team on Apr 15, 2020
Dear guest, We are new management and agree with you once this virus is over and certainly will resolve all issues. Thank you for the stay. Look forward to welcoming again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under new management, it looks like they are going to improve a lot of thing that have slipped recently, would recommend this hotel now
Stayed 1 night in Mar 2020
Response from General manager on Mar 18, 2020
Dear Guest, Thank you the feedback. Certainly we are going make improvement. Look forward to welcome you again in the future. Eden House hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
I was up too early on my short stay to take advantage of the amenities. The room was clean and basic. For the price if you are expecting 5 star - keep looking. I was not disappointed.
Stayed 2 nights in Mar 2020
Response from General Manager on Mar 18, 2020
Dear guest, we are please that you enjoyed recent stay with us. Thank you for the feedback. We look forward to welcome you again in the future.

6/10 Okay

kevin, Catterick garrison

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service
booked two DOUBLE BED rooms, when we arrived there was only, 2 TWIN bed rooms booked. dirty toilets in first room, no TV remote in the 2nd room, one of the twin beds was very dirty sheets. Out in the corridor was an old pram, and a blood stained sheet on the floor..
Stayed 1 night in Feb 2020
Response from Raj Thirumeni on Mar 2, 2020
Dear Kevin, Thank you for your feedback regarding your recent stay with us. I am disappointed to hear that your stay didn't meet your expectations. I would like to apologise that you had twin beds as this was an error by Expedia who sent it through to us a twin room that you booked. I would of moved you rooms but at the time the hotel was full. I am sorry to hear that the cleanliness of the room was not to our high standards, i will be looking at this with the housekeeping team so this doesn't happen again. We hope to see you again soon. Kind Regards Raj Thirumeni General Manager

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still awaiting 2 refunds from this hotel. Hotel completely non responsive.
Stayed 5 nights in Oct 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awaiting refund from Hotels.com / Eden House hotels. My guests had to move hotels due to cleanliness and non-functional facilities (e.g, sockets didn't work in rooms).
Stayed 2 nights in Oct 2019

8/10 Good

Clair

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

neil

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Rosie

Stayed 2 nights in Sep 2019

2/10 Terrible

Malcolm

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken
Shower broken, sheets dirty, milk sour only one large towel very poor ...when i told the receptionist they didn't offer any compensation or discounts
Stayed 1 night in Sep 2019

6/10 Okay

Clive

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Lovely Stay
We have stayed here several times over the last 5 years. Yes it is a little tired but it’s very clean and the rooms are comfortable.The staff were very friendly and helpful. We were sad not to see the cat this time.....
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The worst B&B I've stayed in.
Room was bland. No working wall lights so had to stagger to bed in dark, toilet didn't flush properly, black mould in shower but much worse was no hot water. Reported to reception and response was they thought it had been fixed, but obviously not checked. Breakfast was a disappointment. Left to own devices. Tea in flask and choice of 2 cereals, jam for toast was either strawberry or blackcurrent from an opened jar, which had been previously been dug into without a clean knife (no spoon available). Had to ask for butter. Glasses were greasy as were plates and tea cups didn't fit saucers. Whoever is responsible for checking standards is not doing their job. I strongly suggest you find alternative accommodation
Stayed 1 night in Jul 2019

2/10 Terrible

Lynda

Disliked: Cleanliness, property conditions & facilities, room comfort
Dreadful
Awful experience. Room was dreadful, in need of complete refurbishment. The bathroom in particular was mouldy, plumbing poor, sink didn’t drain. Not enough staff felt really sorry for the few we saw who are expected to do everything.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Bathroom was a mess. Tiles were broken a s filthy.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Staff were very nice the bed was comfy and had a very good breakfast.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was mouldy and dirty. You can hear everything through the wall incl other people using the bathroom. They served garlic butter with the jam and toast at a very disappointing breakfast service. The dining room was a mess where people had had breakfast and nothing had been tidied, coffee was cold.
Stayed 2 nights in May 2019

4/10 Poor

Graham

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again
Very disappointing, staff were friendly , breakfast ok but the general cleanliness of our room , room 1 was poor. The room is in need of a full refurb. Avoid room 1. No heating till about 5am ( even though it was 2 degrees outside) Wont stay again.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Very basic hotel which is past it's best but did the job required which was reflected in the price.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2018

6/10 Okay

Marion

Room was ok nothing special could do with uodating Breakfast choice limited cooked was fine but choice of cereal not good, Rice Krisppies, cocoa pops and Frosties. No Marmalade not a good choice for continental. Staff were very friendly
Stayed 1 night in Nov 2018