Ratings based on 80 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Preston UK

An excellent hotel with individual charm

Posted Aug 25, 2014
Pros: We liked the feel of the place and the friendly and courteous service and it was nice to be greeted with a decanter of complimentary Port in the room.
Cons: The hot food at breakfast could be hotter, but we didn't go to Portugal to eat sausage bacon and egg, so not too much of a problem.
Location: A lively blend of shabby and chic, with Santos an emerging destination for design and creativity. Mercado da Ribeira a great venue for snacking.
Located away from the main tourist areas in the up-and-coming Santos area, this hotel offers a timeless retreat for those prepared to take a 20 minute walk or to avail themselves of a choice of public transport options to reach the busier parts of town. The focus is firmly on the needs of guests here and staff at the hotel are keen to assist in any way they can. Buffet breakfast comprises a wide selection of fare, including delicious pastries and various kinds of bread; in the predictable August climate, this is available in the delightful courtyard at the rear of the hotel. WiFi reception is good and there's a computer and printer available in the public area for the use of guests - handy for printing out boarding cards, should you anticipate returning home. On the third floor, there's a library with a veranda overlooking the Tagus, where guests can relax with an evening drink from the Honesty Bar. From the friendly welcome to the friendly farewell we enjoyed a really great ten days at As Janelas Verdes. If you value tradition and tranquility above the predictability of modern chain hotels, chances are you'll like it here.
5 out of 5
Recommended
for Families
by Aravind from Bangalore

Excellent hotel, but..

Posted Jul 17, 2014 on Hotels.com
After a nondescript front door and a very small reception area, you enter to be dazzled by the interiors of the hotel. The sitting areas on the ground floor, the terrace and library at the top are all outstanding. The rooms too are very nice.The service too is great. But ... we had booked a standard room and a superior room, and we could not make out the difference between the two in terms of size or fitments.The only difference was that one had a double bed and the other - twin beds. We checked with the reception at the time of check in and again the next day, but could not get to make ourselves understood. My advice to others would be to book the standard rooms only
5 out of 5
Recommended
for Everyone
by A verified traveler from Greeley, CO

Posted Jul 15, 2014
Pros: Everything.
Location: Perhaps the only flaw: it's a bit removed from the center of Lisbon.
Awesome! Beautiful and comfortable place with courtesy Port wine in the rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Beautiful boutique hotel in an odd location

Posted Jul 1, 2014
Pros: Beyond those things already mentioned, I really liked the "honesty bar" where you can sit in one of their lovely public areas and have a glass of wine
Cons: Beyond changing its location, I would not change a thing about this hotel.
Location: Most of the sites are a distance from the hotel, so plan on a taxi or bus.
As Janelas Verdes is probably one of the top ten hotels throughout the world I have had the pleasure to stay. It is a charming historical hotel with superb attention to detail. There are a number of public areas that are lovely spaces, including the "library" on the third floor overlooking the water, the spectacular garden where breakfast is served, an indoor fountain area where one has access to tea, coffee and treats throughout the day, as well as the common sitting area, which is like an elegant 19th century sitting room. There is nothing I would change about this hotel except for its location. We stayed on a Sunday, which may account for our experience of the area, however the immediate area is rather seedy, with no restaurants within walking distance of the hotel on Sundays. The hotel staff sent us on a wild goose chase for restaurants which we never found, and the route took us through desolate streets and trash filled parks. The hotel seems to be located in a more industrial area, near the water where more commercial boat traffic takes place. The hotel is either a bus ride or taxi ride from the sites, and the area itself offers little to explore. It is a shame, because this hotel is fabulous, a romantic setting for a couple, but best for those who have a car. I am pleased that I had the opportunity to experience the wonderful hotel, but I am glad we were not there for too long as we prefer to be able to walk to the sites and nearby restaurants.
5 out of 5
Recommended
for Everyone
by DrJeff from Doncaster UK

A true hotel EXPERIENCE!

Posted Jun 25, 2014
Pros: The commitment to make this the best experience you could have in Lisbon.
Cons: I have arthritis and found the beds hard, the staff found toppers to make my rest possible and showed so much care and concern for my comfort.
Location: The 714 bus takes you to the city centre one way and the other way to the explorers memorial. Really superb local restaurants and cake shops .
This is the nearest thing to a country house party in a city that you could want to get. Just a great atmosphere created by a great staff in lovely surroundings! When we told reception that our plane was at 7:20 in the morning she worked out when we would need a wakeup call, what time coffee, toast and fruit juice should be brought, arranged a taxi so that we would arrive at the airport with just the right amount of time. Next door to the Museum of Ancient Art with a discount on the ticket!
5 out of 5
Recommended
for Couples
by Arlene from Pittsburgh, PA

Posted May 28, 2014
We had a beautiful room overlooking the blue river. We could see our Cruise Ship that we were on before it left Portugal. Try to give yourself an hour to sit in the library overlooking the river. The buffet breakfast was ample and good and in a lovely courtyard. The woman at the desk was very pleasant and gave us good recommendations. I highly recommend this boutique hotel. You do have to take the bus to sightsee. The City is about 10 minutes away by bus.
5 out of 5
Recommended
for Families
by Junctionjack from California

High value & good ppplace to stay.

Posted Apr 28, 2014 on Hotels.com
We are real pleased with our selection of this hotel for our visit to Lisbon. We would definitely recommend this hotel for not only the rooms and service but also for one of the best breakfasts possible.
5 out of 5
Recommended
for Everyone
by margo from England

Charming hotel with friendly and helpful staff.

Posted Apr 26, 2014
Pros: Everything
Cons: Cant think of anything that needs improvement.
Location: The hotel is not located in the city centre but there are several bus routes very close by and there are always lots of taxis.
We had a very enjoyable stay. Due to the budget airlines we arrived about 11am but the hotel kindly offered us early access to our room which was much appreciated. Our room was very comfortable with excellent facilities including a small decanter or port. The breakfast was excellent and plentiful and served until 12noon which was great for those who do not like early starts. Free tea and coffee were available all day and an 'honesty bar' in the upstairs library and terrace allowed for refreshment after a day enjoying all the sights of Lisbon. We think this was probably one of the best hotels we have ever stayed in. There was no spa or swimming pool etc but the quality was on everything that is really important. Excellent accommodation and hospitality offered in a very kindly and accommodating manner.
5 out of 5
Recommended
for Business Travelers
by Josue from Houston, TX

Close enough

Posted Apr 1, 2014 on Hotels.com
We stayed at this hotel on our way out of town on a business trip to Portugal. We were overwhelmed driving into Lisbon, especially after staying 2 days in the tranquility of countryside Portugal. This hotel I think could was as good as any. With no agenda, we didn't have to stay close to anywhere so location was not a factor but found it a walkable distance from Barrio Alto. The most overwhelming thing about the hotel was the friendliness and helpfulness of the staff. They booked reservations for us and were helpful in anything we needed. I would recommend for a pleasant stay here.
5 out of 5
Recommended
for Couples
by John from Suffolk, UK

Lovely hotel, helpful staff, good breakfast

Posted Mar 25, 2014
Pros: Unusual decor, but appealing. First-class service.
Cons: Take away constant running water in breakfast room.
Location: Bus, tram, metro and train services close by, but not many restaurants.
Only there for weekend, but enjoyable. Easy to get to city centre. Close to river. Enjoyable.