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Reviews of Hotel Jerónimos 8

4 out of 5
Hotel Jerónimos 8
Rua Jeronimos, 8, Lisbon

Reviews

8.6

Excellent

Rating 10 - Excellent. 200 out of 452 reviews" "
Rating 8 - Good. 186 out of 452 reviews" "
Rating 6 - Okay. 48 out of 452 reviews" "
Rating 4 - Poor. 14 out of 452 reviews" "
Rating 2 - Terrible. 4 out of 452 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tyamagondlu, Clayton

Stayed 5 nights in Mar 2024

10/10 Excellent

Lily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice location, literally across from the monastery and the Patis de Belen is around the corner. But skip the line because the hotel actually provide the tarts at their breakfast buffet! Amazing!
Stayed 3 nights in Apr 2024

10/10 Excellent

sylvia, san francisco

Great location, walkable to everything.. nice and clean too
Stayed 1 night in Apr 2024

10/10 Excellent

ken

Very friendly staff at well located & reasonably priced facility. Excellent bed, good bf, tremendous value.
Stayed 2 nights in Mar 2024

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Close to Belem sites. Room was a bit dated. Quiet though.
Stayed 1 night in Jan 2024

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Está OK
Hotel justamente a la par del monasterio y a 1km de torre de Belém, el personal del hotel impresionantemente amable, el hotel un poco descuidado creo que lo están renovando.
Stayed 4 nights in Dec 2023

8/10 Good

Gordon

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The staff were great but this hotel is starting to feel pretty dated and tired. The carpets need replacing, small details need repair, etc. The hotel bar was never open, which seemed odd.

10/10 Excellent

Noel

Liked: Staff & service
Lovely room and great staff. Hallway could do with an uplift but really comfortable stay
Stayed 2 nights in Dec 2023

4/10 Poor

Susan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I would rate this hotel as a 2 star. Carpets in the halls and rooms were very stained.
Stayed 1 night in Sep 2023

4/10 Poor

Svetlana

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet in the hotel room and hallway is so dirty and smells awfully. I have no idea how this hotel is rated four stars — even the outstanding location doesn’t help.
Stayed 2 nights in Sep 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and very helpful. It's across from the Monistery, so quiet at night. Best for seeing the Belem area.
Stayed 3 nights in Aug 2023

10/10 Excellent

Noreen Ann

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Belem location
Stayed 1 night in Aug 2023

8/10 Good

Socorro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet we did not like,
Stayed 3 nights in Aug 2023

10/10 Excellent

Kristine

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
This hotel is in a great location - walking distance to many sites. The breakfast is fabulous and includes warm pastels de nata from the famous Pasteis de Belem which is a block away. The staff are friendly and accommodating. The check in and out was quick and easy. The room was clean and well stocked. It would be great if they would update the stained carpeting.
Stayed 2 nights in Jun 2023

6/10 Okay

Richard

Stayed 3 nights in May 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
It is close to the museum district as the monastery is right across the road. I cut my finger trying to get out of the shower the first day as the part of the glass barrier which should move so you can get in and out of the tube was stuck. It became unstuck when I was getting out of the shower. I got put into a new room with an handicapped shower, which presented a new set of UI challenges such as how to get the shower to spray water rather than have the movable shower head do it and the sliding door hide the light switches but it was OK. They arranged a taxi to the rail station for my last morning and it showed up, so that was good. The breakfast was good, with stuff for people who like eggs and meat, stuff for those who like cheese and cold cuts, and there was a bit of cake on the side for those who like that. The handicapped room had a door to a patio with artificial grass, presumably for service animal chillin' and poopin'.
Stayed 2 nights in May 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Reasonable stay
Good location for Belem and Jeronimos. Encountered 3 receptionists on overnight stay and have to say only 1 of them was particularly friendly. For the price, the hotel was reasonable not bad but not excellent. Rooms are clean but a bit dated, no noise at night. Good, powerful shower. No kettle in the room for tea/coffee. Room door needed closed firmly to ensure shut. A/C not the best but windows can be opened out. I'd rate it a 6/10 rather than an 8-9/10.
Stayed 1 night in May 2023

8/10 Good

Ela

Traveled with family
Liked: Cleanliness, staff & service, amenities
Liked:Clean, friendly staff , very good breakfast, excellent location. Not liked: refrigerator not cool, no pot for tea or coffe in room, no towel hangers in bathroom , sink clogged in bathroom
Stayed 1 night in Apr 2023

6/10 Okay

Geoff

Stayed 1 night in Mar 2023

4/10 Poor

Claude, APO

Stayed 6 nights in Mar 2023

6/10 Okay

Amishi

8/10 Good

ROLANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Eaay and safe parking in the street. Excellent restaurants area. Near to all landmarks in the city. AC limited for cooling. We had to open the window to sleep because the room was too hot.

8/10 Good

Beow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, with friendly and helpful staff.
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great location; Easy and close walk to all the museums and water. Great and friendly staff. Breakfast was great with a nice variety and custards!
Stayed 4 nights in Oct 2022

2/10 Terrible

Jansi

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
No water, kettle and iron box in rooms in this 4 star hotel. No restaurant within the hotel. It is not a 4 star by any means. Only good thing is, it is close to tram stop, so easy to commute to city centre. I wouldn't stay here in future and wouldn't recommend.
Stayed 4 nights in Nov 2022

8/10 Good

Barbara

Liked: Staff & service
The location was excellent. They arranged pick up at the port, recommended restaurants. The room was fine and the breakfast very good. They advertise bar and restaurant but there was none.
Stayed 1 night in Oct 2022

4/10 Poor

nishitika

Stayed 4 nights in Oct 2022

10/10 Excellent

Petre Valentin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a great stay there. The hotel is close to most tourist attractions in Belem. We managed to have an early check-in which was great after a long flight. Would definitely recommend.
Stayed 1 night in Sep 2022

6/10 Okay

Vivian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Annie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast choices, the pleasant and helpful staff, the closeness to the shops and restaurants, quite environment, availability of a bath tub and it's good size. I would have a appreciated having some face towels available and facial tissues. Also hair conditioner would be a nice addition to the amenities. There was also no electrical plug in the bathroom area where I can plug the hair dryer. I had to use the electrical outlet by the entry way. It would also be a big plus if there's an adopter available to purchase from the hotel. Overall Jeronimos 8 was a good choice for my stay in Lisboa. I would not hesitate to book a room there again in the future.
Stayed 7 nights in Sep 2022

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, well situated, lovely staff
Stayed 1 night in Sep 2022

6/10 Okay

John

Disliked: Cleanliness, room comfort
Very disappointed.
Our booked "junior suite" was filthy and reeked of cigarettes despite being a non-smoking room. We were moved to a different room which happily was the one and only accessible room in the property. The bathroom was a train-wreck with a floor that sloped away from the shower causing a flood every time we showered. the sink was falling off the wall and the faucet was broken and flopping around. Air conditioning in the second room was barely functional which was surprising after the blast freezer that was the smoky room.The mattresses were like sleeping on bricks and both of us slept poorly the entire week.The door to the open "patio" area did not lock and the safe was non-functional making leaving a risky affair and we often carried all of our valuables around all day. The door was eventually repaired but the safe was dead. Finding a message on my phone that three attempts had been made to access it after returning to the room on the one day I left it there was infuriating given the phone was in my suitcase and placed in the closet. The WIFI only worked in the dining area as well. The only saving grace was the breakfast and some of the staff. Avoid this property.
Stayed 8 nights in Jul 2022

10/10 Excellent

Shuchi

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was a quiet and historical area, and not too touristy. The hotel was comfortable and simple.
Stayed 6 nights in Jul 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Lori I., New York

Liked: Cleanliness, staff & service
The hotel is well situated in Belem, across from the monastery. It is very clean, staff were considerate and helpful, and the complimentary breakfast was very good. The hotel advertises a terrace and bar, but they are both closed. As a solo traveler, these amenities were important to me. The lobby was the only place the internet signal worked. I actually had to take a proctored on-line Covid test required for travel, in an open, common area. In the room, my air conditioner worked well, but others were complaining of faulty ac. I had a desk, but no desk chair. There was a small closet in the room, but no dresser drawers. Bed and bedding were comfortable and the bathroom met expectations, with the exception of the hair dryer. I would not come back but it's a fair choice if the price is right and you don't share my areas of concern.
Stayed 5 nights in May 2022

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good place to stay
Room was simple, clean and comfortable. Internet was BAD! It was very slow. Breakfast was great! Location very good. People / staff very friendly
Stayed 5 nights in May 2022

8/10 Good

Alec

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel in a great location
Stayed 4 nights in Dec 2021

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent service. Great location. Didn't give it a 5 stars because the AC would not cool down enough but it wasn't bad either.
Stayed 3 nights in Apr 2022

4/10 Poor

Luis

Business traveler
Disliked: Property conditions & facilities
We were very disappointed with our stay at Jeronimos 8. This is far from being a four star hotel (maybe three). The carpeting throughout the hotel was dirty and old, the first room I had checked into was freezing upon arrival because the window did not close (I was given another room). I had made a separate reservation for two more guests who required queen beds and when they arrived, they received single beds. We arrived early from an overnight flight and we’re asked to pay €40 euros to check in early (even if the rooms were available). The hotel is far from being handicapped or ADA accessible ( or for families with strollers) with lots of stairs that lead to the rooms and a steep walk way from the check in desk to the elevator. The bathrooms might’ve been the only good part, but the entire glass wall had seen a lot of breakage and was hastily covered with tape. The location is perfect but if the hotel wishes to consider itself four stars, it will need to completely revamp how its managed and clean up!
Stayed 1 night in Apr 2022

10/10 Excellent

Elizabeth

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
amazing breakfast, very pleasant and friendly service
Stayed 2 nights in Nov 2021
Response from Front Office on Dec 6, 2021
Muito Obrigado!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right in front of Jeronimos Monastery which is a UNESCO site.
Stayed 1 night in Jan 2020
Response from Sónia Vicente GM on Jan 20, 2020
Thank you for your comment. We hope to welcome you back soon.

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
The Hotel is fantastic, it’s in a great location with all the amenities you would need with 2 min walk. The staff are very friendly and professional. The hotel is clean and modern. I will stay there every time I am in Lisbon.
Stayed 2 nights in Dec 2019
Response from Sónia VIcente MG on Dec 20, 2019
Thank you for your comments. We do hope to welcome you back soon.

10/10 Excellent

Irene

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right next to a Catholic church so we can go to mass. Which is next to Pasteis de Belem (people come from all over the workd to taste these delights) hand the famous Mosteiro did Jeronimos. The hotel is also centrally located in Lisbon as a hub to explore
Stayed 1 night in Nov 2019
Response from Sónia Vicente GM on Nov 26, 2019
Hello, thank you for your kinf words. We are very proud that you have enjoyed your stay with us, . We do hope to welcome you back soon and matain your trust in our services. Best Regards

10/10 Excellent

Jennifer, Cincinnati, Oh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming. Check in and check out we’re very easy.
Stayed 1 night in Nov 2019
Response from Sónia Vicente GM on Nov 11, 2019
Thank you for your feedbcak. We look forward welcoming you again soon. Best regards

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
The location is great The property amenities was lacking a 4 star rating. We were awakened every morning by the sound of roosters and dogs ..
Stayed 4 nights in Aug 2019
Response from Sónia Vicente GM on Sep 2, 2019
Good Morning, Thank you for your comment and time to take this survey. We regret that the roosters from the social Space from que Belém Quarter Service disturbed your rest and thank you for your review on our services. We are happy to have suggestions of which we can improve. We do hope to welcome you back and maintain your trust in our services. Best regards

8/10 Good

Brendan

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Great hotel and location. Rooms need a bit of refurbishment
Stayed 2 nights in Jul 2019
Response from Sónia Vicente GM on Aug 20, 2019
Dear Brendan, Thank you so much for your comment on your experience in Hotel Jerómimos 8. We do hope to welcome you back in a near future. Best regards

8/10 Good

Cliff

Liked: Cleanliness
Stayed 1 night in May 2019
Response from Sónia Vicente - GM on Jul 16, 2019
Than you for your review Cliff. We do hope we can welcome you back soon. Beste regards