Front of property

Reviews of Hotel Lido

3 out of 5
Hotel Lido
Rua do Alentejo 12, Estoril, Cascais

Reviews

8.0

Very Good

Rating 10 - Excellent. 145 out of 407 reviews" "
Rating 8 - Good. 164 out of 407 reviews" "
Rating 6 - Okay. 57 out of 407 reviews" "
Rating 4 - Poor. 25 out of 407 reviews" "
Rating 2 - Terrible. 16 out of 407 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

kevin

Traveled with partner
Liked: Cleanliness, staff & service
Room was outdated. Bathrooms needs renovation .
Stayed 2 nights in Jan 2024

8/10 Good

Stuart

Stayed 11 nights in Dec 2023

8/10 Good

Yu

Stayed 6 nights in Dec 2023

10/10 Excellent

Cláudio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad to point. Excellent for the price i payed.
Stayed 1 night in Dec 2023

6/10 Okay

Susana

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Good but some improvements to be done
The hotel looks great from the outside and reception. The staff are very friendly and helpful. The size of the room was good and beds very comfortable. The decoration of the rooms doesn’t match up with the reception, it was out of date and the cleanliness wasn’t good. From the day we arrived until the day we left after 3 nights stay it was a big dead spider by the toilet, don’t know how they clean the floor. One day they didn’t left any towels we needed to ask at the reception. No parking that is a little bit annoying, but you can park around But we would stay because the location is very handy , the beds were really comfortable and the water pressure was good. If they updated the room decoration and improve the cleaning process would be 5 stars
Stayed 3 nights in Dec 2023

4/10 Poor

Murad

Liked: Staff & service
Stayed 4 nights in Oct 2023

2/10 Terrible

David

Stayed 1 night in Oct 2023

6/10 Okay

MICHAL

Keep looking for something better
Place where I would not come back
Stayed 1 night in Oct 2023

6/10 Okay

Barbara

Disliked: Staff & service, property conditions & facilities
The hotel needs to be updated. The wifi was very weak. There were no amenities in the bathroom. The front desk staff was just ok. Not that friendly and somewhat disinterested. The breakfast was good and the serving staff was very efficient.
Stayed 5 nights in Sep 2023
Response from Hotel Lido on Oct 15, 2023
We're sorry to hear that the service provided was not to your liking. We will work hard to rectify the situation. Thanks for your comment.

4/10 Poor

Rebecca, hamilton

Traveled with partner
Liked: Cleanliness, staff & service
We booked through Expedia and the listing for this Hotel is totally misleading. The pictures are only of the rooms that have been renovated, and there's only a few of them. They give you options on what kind of room you want, but if you book a double superior room and pay more for it, when you get there they assign you a much lesser value room with nothing of what you were expecting and you paid for. When we complained about it first we were told that they couldn't do anything but then after our insistence the front desk girl, Beatriz Santos, finally found us a room that matched what we had paid for. Very thankful for her efforts and help, otherwise hotel would have been 0 stars! Bed was comfortable, room was clean, daily cleaning service works well. Breakfast staff very nice and helpful. The pool is a joke, tiny and unkept. They advertise a roof top terrace that doesn't exist, there's however a 6th floor small balcony with one recliner. You have to pay €1 for a Nespresso pod. The area is residential so don't expect the hotel to be walking distance to anything, except for the casino, which is a 9 minute walk, no restaurants or grocery stores or convenience stores are around. Most Bolt drivers don't even know of the existence of this hotel.
Stayed 3 nights in Sep 2023
Response from Hotel Lido on Oct 15, 2023
We're sorry to hear that the service provided was not to your liking. We will work hard to rectify the situation. Thanks for your comment.

10/10 Excellent

Sheryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service and clean room
Stayed 4 nights in Sep 2023
Response from Hotel Lido on Oct 15, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was clean and the rooms were good. the only negative were the homes behind the hotel with barking dogs singing and responding to each other.
Stayed 1 night in Sep 2023
Response from Hotel Lido on Oct 15, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Dean

Liked: Staff & service
Stayed 4 nights in Sep 2023
Response from Hotel Lido on Oct 15, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet little hotel that is well located to many attractions
Stayed 4 nights in Aug 2023
Response from Reception on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marisa

Stayed 3 nights in Aug 2023
Response from Reception on Sep 12, 2023
Obrigado pela sua preferência. A sua opinião é muito importante para nós!

6/10 Okay

Mauricio

Liked: Staff & service, room comfort
Hotel was ok, but i think they need to renew it. Bathroom needs to be clean betterp. Pool was perfect but the jacuzzi next to the pool needs warmer water and more jets. There was a dead cockroach at the restaurant.
Stayed 1 night in Aug 2023
Response from Hotel Lido on Aug 12, 2023
We're sorry to hear that the service provided was not to your liking. We will work hard to rectify the situation. Please note that we do not have a jacuzzi in the hotel, it is a children's/ baby pool.Thanks for your comment

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Jul 2023
Response from Hotel Lido on Aug 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wojciech, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
xxxxxx
Stayed 1 night in Jul 2023
Response from Hotel Lido on Aug 12, 2023
Obrigado pela sua preferência. A sua opinião é muito importante para nós!

10/10 Excellent

Jean-Francois

Stayed 1 night in Jul 2023
Response from Reception on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

NETTY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is walking distance to the local beach (Tamariz) and the train station to go to Lisbon center. Parking is free. Pool is nice and clean although not heated. There was no Pool Bar service, but you can bring your own drinks. Breakfast buffet was priced reasonably and had a good variety. Room was big with two sleeping areas and AC worked great. Bathroom a bit on the small side but good enough. Not many restaurants nearby, it is mostly an area with people's summer homes. We enjoyed our stay here.
Response from Reception on Jul 26, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomee
classy rooms, very helpful employees and calm location.
Stayed 1 night in Jul 2023
Response from Reception on Jul 26, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lucy

Stayed 1 night in Jul 2023
Response from Hotel Lido on Jul 22, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gristi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice - bigger for family room then expected.
Stayed 2 nights in Jul 2023
Response from Hotel Lido on Jul 22, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Frieda

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Hotel Lido on Jul 22, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Adrienn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hotel Lido on Jul 22, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ANTONIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money. Great location
Stayed 2 nights in Apr 2023
Response from Reception on May 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Walter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in safe location. Booked this hotel last minute and they were able to accommodate us easily. Would recommend to other people.
Stayed 1 night in Apr 2023
Response from Reception on Apr 14, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Andrzej

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Reception on Mar 24, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

christopher

Disliked: Amenities, property conditions & facilities
Hotel was clean but state of quality of painting on walls and woodwork shocking....wallpaper was literally hanging off walls...bathroom decor was starting to look way outside its date as it was of need of modernising
Stayed 2 nights in Feb 2023
Response from Reception on Mar 24, 2023
We're sorry to hear that the service provided was not to your liking. We will work hard to rectify the situation. Thanks for your comment.

10/10 Excellent

Thiago

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo custo-benefício! Um pouco distante do centro, porém tudo muito limpo. Ótimo café da manhã!
Response from Hotel Lido on Feb 5, 2023
Obrigado pela sua preferência. A sua opinião é muito importante para nós!

6/10 Okay

RUI

Stayed 1 night in Jan 2023
Response from Hotel Lido on Feb 5, 2023
Obrigado pela sua preferência. A sua opinião é muito importante para nós!

8/10 Good

Pablo, Bowling Green

10/10 Excellent

Rauf Abdul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel. Would certainly stay there again.
Stayed 1 night in Dec 2022
Response from A Receção on Dec 16, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David, Wilmington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place within walking distance of town and thevwaterfrint walk to Cascais
Response from A Receção on Dec 16, 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Glaucia

Liked: Cleanliness
Disliked: Staff & service, amenities
This hotel is conveniently located in the heart of Cascais, it’s priced well and doesn’t have many amenities. I went to the front desk to ask for an extra blanket (because what they had was as thin as a sheet) and the front desk lady told me that the cleaning staff had left for the day and that they took the keys with them, so she couldn’t give me an extra blanket. (I’ve never heard anything like that at a hotel lol) I was baffled! Later on I asked another front desk staff, a gentleman, who promptly went to grab me a blanket. My impression of the staff in general was that they don’t really go out of their way to help guests, which is a shame. I stayed there for 3 nights, September 11th & 12th.
Stayed 2 nights in Sep 2022
Response from Reception on Sep 14, 2022
We're sorry to hear that the service provided was not to your liking. We will work hard to rectify the situation. Thanks for your comment.

8/10 Good

Roman

Liked: Cleanliness, staff & service
4 nights stay
Amazing hotel, we arrived earlier and reception allowed us to leave our carry on baggage. Room was modern, upgraded with a lot of good features (usb charging, big tv, nice ac, dual sink, wall in shower ) - what a view - ocean and 7 min walk down the hill Few things that I don’t like: - same breakfast set up everyday, with Portuguese cousin I was expecting a bit more effort - hot tub on the left of the pool was not working and water was cold there - no water in the room. With 150$ Cad a night I anticipate to have at least some bottles of water daily - no iron - we had a nice dress and don’t trust /take a risk to their service- but small loaner iron on reception is a must
Stayed 4 nights in Aug 2022
Response from Front Desk on Aug 29, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ciaran

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice but it would be nice if there was a bar at least at the pool
Stayed 7 nights in Aug 2022
Response from Front Desk on Aug 29, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, room (suite) was spacious, parking is very limited however there is a lot of parking around.
Stayed 1 night in Aug 2022
Response from Hotel Lido on Aug 18, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nalin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Reception on Aug 17, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Luke

Traveled with family
Liked: Cleanliness, staff & service
For a 2-3* hotel it's was very good, very pleasant staff nice pool area and powerful showers in the room, the rooms where in need of a refurbishment but it's a basic hotel in a great location close to nice beaches and restaurants and markets and a short train ride to Lisbon.
Stayed 10 nights in Aug 2022
Response from Receção - Hotel Lido on Aug 14, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Paulo on Aug 15, 2022
Obrigado pela sua preferência. A sua opinião é muito importante para nós!

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Receção on Jul 26, 2022
Obrigado pela sua preferência. A sua opinião é muito importante para nós!

4/10 Poor

Amy Elizabeth

Traveled with group
Disliked: Staff & service, amenities
The location of this property was isolated and very limited options for food.
Stayed 7 nights in Jul 2022
Response from Reception on Jul 20, 2022
We're sorry to hear that the service provided was not to your liking. We will work hard to rectify the situation. Thanks for your comment.

10/10 Excellent

Tien

Stayed 1 night in Jun 2022
Response from Front Desk on Jul 3, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, small hotel in the quiet area yet close to restaurants and beach. AC worked great but we didn’t need it much as weather was nice and cool during our stay. Minus one star for the flimsy faucet on the sink. It was hook to a plastic accordion type plumber under the sink. (Yea, you read that right “accordion plastic”) The faucet itself was not glued or fixed to the countertop so it moved whenever you turned on/off water. The toilet flush was loud as other reviewers had said. Breakfast was below average for $10 per person but if one is in the hurry to get to the airport, that would do.
Stayed 1 night in Jun 2022
Response from Paulo on Jun 30, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Reception on Jun 15, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and very helpful and friendly staff who were able to help with any questions or queries.
Stayed 3 nights in Feb 2022
Response from Reception on Feb 23, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jozef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Reception on Oct 5, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Zorik

Stayed 1 night in Sep 2021
Response from Reception on Oct 5, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PB August
A great hotel, which just needs a bar (even if there isn't a restaurant) and valet parking as there is not enough on-site parking.
Stayed 1 night in Aug 2021
Response from Reception on Sep 7, 2021
Thanks for staying with us. We appreciate your feedback!