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Reviews of Palácio Estoril Hotel, Golf & Wellness

5 out of 5
Palácio Estoril Hotel, Golf & Wellness
Rua Particular, Estoril, Cascais

Reviews

9.4

Exceptional

Rating 10 - Excellent. 497 out of 639 reviews" "
Rating 8 - Good. 103 out of 639 reviews" "
Rating 6 - Okay. 24 out of 639 reviews" "
Rating 4 - Poor. 10 out of 639 reviews" "
Rating 2 - Terrible. 5 out of 639 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Theodore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is professional
Stayed 4 nights in Mar 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the whole the staff were excellent with the exception of reception; they were lovely but had to be reminded twice of some of the details of our booking E.g. a discount on food and drinks plus a bottle of wine in the room. The breakfast is excellent as is the bar, with a great range of cocktails and a fascinating history.
Stayed 1 night in Jan 2024

10/10 Excellent

Nir, Granger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

carlos

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full of old world charm
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Fantastic hotel. Staff very friendly, helpful and provide great customer service. Historic hotel that gets it right on so many levels. We had an enjoyable and very comfortable stay. The best.
Stayed 2 nights in Nov 2023

10/10 Excellent

Beverly, West Tisbury

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Joan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very beautiful a good place to stay for convenience near the beach train and other places of interest . The spa was a lovely addition to our stay
Stayed 9 nights in Sep 2023

4/10 Poor

Itamar

Stayed 2 nights in Sep 2023

10/10 Excellent

Barbara, Lexington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely beautiful hotel. The room was fabulous. We enjoyed reading about the history of the hotel. The staff was excellent and very helpful. The only negative was our dinner at the hotel was very disappointing. On the other hand, the breakfast, the next morning was outstanding.
Stayed 1 night in Sep 2023

8/10 Good

RORY, Johannesburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very grand hotel. Rooms and bathrooms need a bit of modernisation while still keeping the regal features.
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2023

10/10 Excellent

Satomi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are well trained, tidy, kind, nice smile and polite. They are wonderful.
Stayed 4 nights in Sep 2023

10/10 Excellent

Luiz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old world grand hotel with very attentive staff. I cannot fault the hotel, except that the pool water has no heating and this should be mentioned in the info about the hotel. The highlight is the staff who try to assist all guests in every way possible.
Stayed 9 nights in Aug 2023

10/10 Excellent

Leanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy hotel with all the flair
Stunning hotel with beautiful grounds and a refreshing swimming pool, located right by the Casino Estoril and about a 10 minute walk to the beach.
Stayed 4 nights in Aug 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palacio team were wonderful. Accomodation and facilities were, as always, excellent. However, since our last visit a few years ago the charges for food and drink seem to have rocketed. Also, this time, there was a lot of disturbance during the day and night from conferences and weddings etc. There were also rowdy guests at the pool that the management did little to address. Sadly, we wont be coming back because of this. Prices have gone up but the special atmosphere seems to have been lost.
Stayed 7 nights in Jun 2023

10/10 Excellent

Leanna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Place is beautiful and the staff is amazing. We did not get any vip access or room upgrade so that was disappointing. The food was great, I would suggest the pool hire some more staff so a drink doesn’t take 30 minutes to get. Some days the pool service was slow and the young ladies did not know what they were doing. We didn’t have lunch 2 days because of service at the pool. The front desk staff and doormen, cleaning and concierge were fantastic! Can’t wait to return.
Stayed 5 nights in Jul 2023

8/10 Good

Fernando, Perth Amboy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is fantastic
Stayed 2 nights in Jul 2023

10/10 Excellent

carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Jul 2023

8/10 Good

Paulo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel -shame about Camara de Cascais
This is a very good hotel. The service is very good, the food is good, the rooms are comfortable, clean and have all the amenities. However, they need to have more sockets and power outlets, such as usb to update to todays world of tech. Some sockets didn’t work and placed at floor level. The bedside sockets were for the lamps and difficult to access. It’s all quite dated, but that provides the charm and style which is lacking in other newer and more tech friendly hotels. The power points are an issues, but it’s better to suffer that than lack of substance, comfort and style. A maior issue and not to do with the hotel is the lack of considerably the local ‘Cascais Council’ who obviously don’t care about tourism - a skateboard championship was taking place in the casino gardens and music!! at one of the beach bars with extremely loud sound systems, which made it unbearable to sit by the pool without earphones or sleep with windows open. Shame on the local council - I’ve complained but no response and that’s no surprise ! !! We’ve stayed countless times and will go back soon, but may be not in high season.
Skateboarding championship very nearby and noisy
Lovely pool
Stayed 6 nights in Jul 2023

10/10 Excellent

RALPH

Stayed 1 night in Jul 2023

10/10 Excellent

Sonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel close to everything. We can’t wait to go back
Stayed 4 nights in Jun 2023

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Sheila

Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old School Grand Hotel
This hotel felt like a charming throw-back to the grand European hotels of the early 20th Century. We really loved it. Fabulous pool. Wonderful breakfast. Service was very good. Rooms were lovely.
Stayed 3 nights in Jun 2023

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Suzanne

Stayed 3 nights in May 2023

10/10 Excellent

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

4/10 Poor

Thomas

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Insects and
The building facade, entrance, dining, bar and terrace are indeed 5*, but the rooms are not. During the night, on three separate occasions, I had to kill a large moth and two small one that's were flapping above my head in the dark. The windows were shut but I assume they are accessing through another cavity. The large one was 4cm long, very unattractive! Till beyond midnight, adjacent rooms were moving furniture causing noise to wrattle and groan around the building. The hotel should fit special small soft pads to furniture legs (these are easy and cheap to get). When I checked in, I went to take a shower at 5pm, the water was warm, not hot, cue cold shower. The bathroom smelt damp. A disrupted sleep for a 5 star hotel is not acceptable, and moths flying around a room at 2am isn't either. Another traveller said you could hear the lift all night opening and closing and the doors to other rooms slamming. I wouldn't return.
Stayed 1 night in May 2023

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with excellent swrvce
Stayed 2 nights in Apr 2023
Response from Bernardo Soares Ferreia on Apr 27, 2023
Dear Mr.Laurence Hausner,Thank you for your feedback.We will always do our best to exceed your expectations.Looking forward to welcome you soon.Kind Regards,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Bernardo Soares Ferreia on Apr 27, 2023
Dear Mrs. Lisa Ray,Thank you for your feedback.We will always do our best to exceed your expectations.Looking forward to welcome you soon.Kind Regards,

10/10 Excellent

Reynaldo, Hialeah

Stayed 11 nights in Dec 2022
Response from Bernardo Soares Ferreia on Apr 27, 2023
Dear Mr.LReynaldo Soto,Thank you for your feedback.We will always do our best to exceed your expectations.Looking forward to welcome you soon.Kind Regards,

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and historically significant superb hotel. Love it. Staff are wonderful and most obliging
Stayed 3 nights in Mar 2023
Response from Bernardo Soares Ferreia on Apr 27, 2023
Dear Mr. David Warburton,Thank you for your feedback is very important for us.We will do our best to exceed your expectations each time.Looking forward to welcome you in a near future.Kind Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm
Very good old world charm. Staff are friendly but young and some are inexperienced, but that’s a general issue within catering. The rooms need a lot more PowerPoints, as I had to disconnect Lamps to charge gadgets. The worse was the sound of fireworks late at night from crazy beach bars nearby, and I’m surprised that the council allow this, and the hotel reception had no idea this is happening!! Overall a very good hotel with an excellent spa
Stayed 5 nights in Mar 2023

10/10 Excellent

Franz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy hotel with first-class service
Old-school class in a cozy way. Very professional staff and superb location.
Stayed 1 night in Feb 2023
Response from Bernardo Soares Ferreia on Feb 24, 2023
Dear Franz Mittler,Thank you for your feedback and kind words.All our staff work daily to provide unique experiences and exceed our guests expectations.We are looking forward to welcome you once again.Kind Regards,

10/10 Excellent

Mia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and historic property that was very clean and well maintained. The staff were pleasant and helpful and we found that we enjoyed our staff very much.
Stayed 1 night in Jan 2023
Response from Bernardo Soares Ferreia on Feb 10, 2023
Dear Mrs. Mia Badar,Thank you for your kind words and feedback.Hopefully we have the opportunity to welcome you soon.We will always do our best to exceed your expectations.Kind Regards

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great historic hotel full of luxury, style and cla
Great historic hotel full of luxury, style and class. The spa and golf course access is great. The staff was very accommodating.
Stayed 2 nights in Dec 2022
Response from Bernardo Soares Ferreia on Jan 30, 2023
Dear Mr. Reginald,Thank you for your feedback and kind words.We do our best to create unforgettable experiences and provide an high quality service.The history of our hotel is unique and we are proud of it.We are delighted that your stay met your expectations.Looking forward to welcome you in a near future.Kind Regards

6/10 Okay

Olivia

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It is an old hotel living off its reputation from the 1940s. The carpet hasn’t been change since Salazar was alive. One rug in the first room that I stayed in had an ancient poo on the carpets. The outdoor pool was freezing. If you have kids, they can’t use the heats indoor pool. Avoid. Even the staff described the place as a circus and uncaring for the guests.
Stayed 2 nights in Nov 2022

4/10 Poor

Rory

Business traveler
Disliked: Cleanliness, staff & service
Stayed 4 nights in Oct 2022
Response from Bernardo Soares Ferreia on Oct 26, 2022
Dear Mr. Rory Cameron,Thank you for your feedbak.Looking forward to welcome you in a near future at the Hotel.Kind Regards

6/10 Okay

Lucia

Liked: Staff & service
We really enjoyed our stay the staff is very good and attentive. Unfortunately my husband and I got beaten (very bad) by bedbugs.
Stayed 1 night in Oct 2022
Response from Bernardo Soares Ferreia on Oct 26, 2022
Dear Mrs. Lucia Gandolfi,Thank you for your message and kind words.We inform you that this is the first time we had a complaint for this reason, which led to an inspection of the rooms where you stayed.We inform you that the day after we received your message the mattress was inspected and no bedbugs were detected.We will always do our best to exceed our guests expectations.We hope to have the opportunity to welcome you on your next visit to Portugal.Kind Regards,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite hotel and stay
Luxurious and spacious room, excellent grounds and pool and all round fabulous experience at this famous hotel. Lots of little touches throughout that made this a 5-star experience. Staff were all eager to please, in particular it was a pleasure to meet Jose Diogo on the concierge who was the ultimate gentlemen and helped us to arrange a taxi back to the airport. Die-hard James Bond fans will know who this is. My partner and I can’t wait to one day return to the Hotel Palacio.
Stayed 3 nights in Sep 2022
Response from Bernardo Soares Ferreia on Oct 26, 2022
Dear Mr. Edward Mula,Thank you for your feedback and kind words.We do our best to create unforgettable experiences and high quality service.The history of our hotel is unique and we are proud of it.We are delighted that your stay met your expectations.Looking forward to welcome you in a near future.Kind Regards

10/10 Excellent

m

Stayed 4 nights in Sep 2022
Response from Bernardo Soares Ferreia on Oct 26, 2022
Dear Mr. Michael Frain,Thank you for your feedbak.We hope your stay exceeded your expectations.Kind Regards,

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience at Palacio Estoril
Our stay at Palacio Estoril was exceptional. Staff was courteous and very professional. Would highly recommend. Grounds and atmosphere were beautiful. Food was amazing.
View from our balcony terrace
Stayed 2 nights in Sep 2022
Response from Bernardo Soares Ferreia on Oct 26, 2022
Dear Mrs. Alaina Aleo,Thank you for your feedback.We do our best to create unique experiences and ou staff is committed to provide high quality service.The hotel has a unique atmosphere and our guests help to continue writing our history.We hope your stay exceeded your expectations.Kind regards,

10/10 Excellent

niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from Bernardo Soares Ferreira on Oct 26, 2022
Dear Mr. Niall Clarke,Thank you for your feedback.Looking forward to welcome you next time here in Portugal.Kind regards,

8/10 Good

Hua

Stayed 1 night in Sep 2022