Ratings based on 145 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jul 31, 2014 on Hotels.com
2 out of 5
Recommended
by Cristinafrom Colombia

Fake picture

Posted Jul 29, 2014 on Hotels.com
This was not as picture in the website. The pictures corresponds to the Tivoli that is beside Tivoli Jardim. I found balls of hair in the reception sofa...the carpets in the room need an urgent change. I went on a trip with my family and we had 5 rooms, non of us were happy with the hotel. Definetely not worth it.
2 out of 5
by A verified travelerfrom cartagena, colombia

great location, filthy hotel, terrible carpets

Posted Jul 19, 2014
Pros: location
Cons: rooms sizes cannot be improved
will never ever stay on this hotel again. great location, nice staff, but terrible filthy rooms, very expensive breakfasts, minibars, laundry, etc. will recommend Sofitel, or Marriott on same avenue better.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Great staff

Posted Jul 14, 2014 on Hotels.com
The staff were fantastic and ever so helpful - even at 2am when my friend had mislaid the directions to her hotel, the man on reception looked up the hotel on the internet and called a cab making sure they knew where she needed to go. The room itself was a disappointment (especially given the price). There were no robes for us and everything carried a charge - even the coffee. I wouldn't have minded if there was a kettle but there wasn't so we had to buy drinks outside the hotel and bring them back in. I was also surprised that wifi wasn't included, this is usually standard. The breakfast was really good and the employee welcoming you was friendly, helpful and funny. The pool was crowded but there was always somewhere to sit and it's so peaceful which was a surprise given it's location.
3 out of 5
Recommended
by Mwmearsfrom London

Not a 4*

Posted Jul 13, 2014 on Hotels.com
Far from a 4* hotel. Needs attention to detail; room service is not 24hrs ( even when room directory says 24hrs- but kitchen doesnt open til 8pm), pillows are very uncomfortable, Rooms need maintenance; wardrobe doors that get stuck, shower that leaks water everywhere, doors that dont close properly, just to name a few annoying things. Also the swimming pool is in the hotel next door. This hotel lacks charm, there is no garden ( although garden is in its name), no flowers or any green area, its very much a block of apartments hidden behind . There are better, cheaper and prettier places to stay in Lisbon.
3 out of 5
by The Divine Ms Mfrom Toronto

Tivoli Jardim

Posted Jun 28, 2014
Cons: Fix the electricals in the room. provide bigger room for two people.
Overall disappointing. don't wish to add anymore.
Comment from Hotel Management
Jul 14, 2014 by Rui de Sousa, Hotel Management
Dear Guest, Thank you for sharing your experience at the Tivoli Jardim with us. We are sorry that the room you stayed in did not meet your expectations and we will take your comments into consideration during our next remodelling. However, our rooms do range in size from 18m2 to 22m2, with king size beds and bright and contemporary decoration. At the Tivoli Jardim, we have a maintenance team available 24 hours a day prepared for every situation. I assure you that all steps have been taken to resolve this isolated issue, as I am sure you will be able to see on your next visit. We look forward to being able to welcome you back again soon. Rui de Sousa General Director
3 out of 5
Recommended
for Everyone
by A verified traveler

Tivoli Jardim

Posted Jun 8, 2014
Pros: Price.
Cons: More room!
Location: Easy walk down Avenida Liberade toward the water front which is beautifully lined with trees. Lots of restaurants and attractions nearby.
Standard Room. Tidy, clean but cramped. Barely room for the bed and toilet! Staff quiet, but responsive and efficient. Nespresso coffee machine was a plus.
5 out of 5
Recommended
for Getaway With Friends
by Noreenfrom Dublin

Pleasant comfortable stay

Posted Jun 2, 2014 on Hotels.com
This is lovely hotel and the pool is pleasant with well equipped changing rooms. Pity there is no free wi-fi.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 27, 2014
Overall it was a great experience stay at this hotel.
Comment from Hotel Management
May 29, 2014 by Rui de Sousa, Hotel Management
Dear Sir / Madam, Thak you for sharing your positive feedback regarding your last stay at the Tivoli Jardim. Rest assure that your comments have been shared with the entire team. Looking forward to welcoming you back in Lisbon Sincerely, Rui de Sousa General Manager
5 out of 5
Recommended
for Families
by Macfrom UK

Very good

Posted May 25, 2014 on Hotels.com
Really good location, it is the second time me wife and I have stayed there and we thoroughly enjoyed it