Restaurant

Reviews of ibis Lisboa Sintra

2 out of 5
ibis Lisboa Sintra
Avenida Raul Solnado, 23 - 23A, Mem Martins, Sintra

Reviews

8.4

Very Good

Rating 10 - Excellent. 249 out of 643 reviews" "
Rating 8 - Good. 291 out of 643 reviews" "
Rating 6 - Okay. 78 out of 643 reviews" "
Rating 4 - Poor. 11 out of 643 reviews" "
Rating 2 - Terrible. 14 out of 643 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
There was an altercation in the room above at 1 AM. I informed the front desk was told that it was not their job, That security would take care of it. At least the breakfast was good.
Stayed 1 night in Dec 2023

8/10 Good

Maryia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Candice

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I found the staff always willing to help with a smile. My room was clean and attractive for the price. Couldn't get the AC to work but fortunately it was Fall and not unbearable.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a relief booking this property. It was clean, comfortable and breakfast was delightful. Close proximity to beautiful forestry and multiple castles.
Stayed 1 night in Oct 2023

4/10 Poor

DIANE

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Quick stop over
The staff is very friendly and helpful. The breakfast was very good. The location is not great as it's in an industrial area...no restaurants or shopping nearby. The rooms very basic but clean. The bed was comfortable. Good for one night stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Leticia

Liked: Staff & service, amenities, property conditions & facilities
Clean place, good breakfast
Stayed 1 night in Sep 2023

4/10 Poor

Andrew, Washington

Stayed 1 night in Sep 2023

10/10 Excellent

Rashed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

jay

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Good location for Sintra but stiff service
The hotel, room and location were all good but I found the staff to be super stiff and unfriendly. On the plus side I asked for a change of room as the night before we had v noise neighbours. In the morning staff member Carolina apologised and resolved the situation but when staff realised we have a 5yo child staying with us, the wheels came off. They made such a big deal, escalated to management and moved us (without charge). We were made to feel like criminals they way they handled it. The female manager took me to task and had an assertive word with me and then made sure I paid for the child's breakfast. I liked the hotel and Carolina but the other staff seemed to be on-edge and with attitude. Didn't think this would ever be Ibis culture
Stayed 2 nights in Aug 2023

8/10 Good

Richard, Winkler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is modern and very up to date. Clean and very well taken care off. Parking is easy and lots of it. Good breakfast. Staff were very helpful and friendly. Very new and modern rooms. Bathrooms felt like a spaceship. Never seen the design. Only complaint is hotel in a business area No restaurants or shopping in walking distance.
Stayed 2 nights in Aug 2023

10/10 Excellent

Binh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good breakfast, better than many places we stayed on this trip.
Stayed 2 nights in Jul 2023

8/10 Good

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
Is good
Stayed 5 nights in Jul 2023

10/10 Excellent

Yaneli

Liked: Staff & service, property conditions & facilities
I loved the quality of the room and bathroom. I loved that they had a cafe downstairs and the wifi was very reliable.
Stayed 1 night in Jun 2023

2/10 Terrible

Shagun

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
AC was not working despite it being there and staff did nothing about it even after complaining to Expedia . Worst
Stayed 2 nights in Jun 2023

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking, it’s a serious problem. No enough spaces to park. I had to pay 3.00 euros ever time I wanted to park my vehicle.
Stayed 6 nights in Jun 2023

10/10 Excellent

Filomena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we love Ibis Mem Martins, it is very clean and comfortable and even though it is not right by the center we drive to the places we want to go and make it work, it is a good value for the money
Stayed 7 nights in Apr 2023

8/10 Good

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While it is outside of the historical centre, we still enjoyed our stay at the ibis Lisboa Sintra. We did have to Uber in and out of the historical centre (about 8-10 Euros) but the facilities were reasonably priced and it was nice having an on-site restaurant.
Stayed 2 nights in May 2023

10/10 Excellent

Laumalai Dias De

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
Stayed 3 nights in Mar 2023

10/10 Excellent

Harsatdeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to explore Sintra from.
Stayed 1 night in Feb 2023

2/10 Terrible

Paulo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very unfriendly receptionist
Very rude receptionist.
Stayed 1 night in Feb 2023

10/10 Excellent

Kwok Tim

Stayed 1 night in Jan 2023

8/10 Good

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Shreesthi

Stayed 1 night in Dec 2022

8/10 Good

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Convenient location, comfortable. Breakfast was OK.
Stayed 1 night in Dec 2022

10/10 Excellent

Muyiwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities
Parking space

2/10 Terrible

JOSE

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beds terrible ask for xtra pillows not available
Stayed 1 night in Oct 2022

8/10 Good

Nelida

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Iris, Greer

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021

10/10 Excellent

Morgan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Spot Near Sintra
Lovely stay! The staff is exceptionally friendly and helpful. Very welcoming. The room is small but the space is used efficiently and doesn’t feel small. It is incredibly clean and the beds are very comfortable. The room was very quiet, as well. The soap provided in the bathroom and shower smelled delightful. Would absolutely stay here again and would recommend it to friends and family.
Stayed 1 night in Oct 2021

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasure to stay here as usual
Stayed 2 nights in Oct 2021
Response from Alexandre Frois on Oct 21, 2021
Dear Guest, Thanks for your nice review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Alexandre Frois General Manager

8/10 Good

Jean, DR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, parking, spacious disabled room, located in a commercial area
Stayed 1 night in Aug 2020

8/10 Good

Grahaem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sintra
Stayed 1 night in Aug 2019
Response from Carolina Tavares on Mar 6, 2020
Good morning, Thank you very much for your review, I am delighted that you enjoyed your visit to the Ibis Lisboa Sintra. I look forward to welcoming you back again soon. Kind regards,

6/10 Okay

Verified traveler

Traveled with family and small children
Simple, have basic amenities and good for a short visit to Sintra.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Not impressed with this Ibis - rooms and bathrooms are too small - breakfast for 10 euros was too expensive, no scrambled eggs, no bacon either.... will not use this hotel again
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean, and the staff very helpful. Unfortunately, the property is too far away from the old town and sights and it took a bus and metro or expensive taxi ride to reach the old centre. Location was not good, though acceptable if you had your own car. Because of location, I would not recommend this property to fellow travelers.
Stayed 3 nights in Sep 2019
Response from Carolina Tavares on Oct 12, 2019
Good morning, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit to the Ibis Sintra. I look forward to seeing you again in the near future. Kind regards,

6/10 Okay

Phuay Hiong

Stayed 1 night in Sep 2019
Response from Carla Ramos on Sep 25, 2019
Thank you for your answer regarding to your stay.I look forward to welcoming you back again soon. Kind regards,

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Sinatra’s monuments
The Ibis is convenient being not to far from the monuments. We did have a car so it may not be so well located if traveling by public transport. The hotel is quite new and hence clean and tidy. There is a restaurant serving pizza but little other choice other then MacDonald’s within walking distance.
Stayed 3 nights in Sep 2019
Response from Carla Ramos on Sep 25, 2019
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,

4/10 Poor

muhammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not helping for the needs
Stayed 1 night in Sep 2019
Response from Carolina Tavares on Oct 12, 2019
Good morning, Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards,

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness
The priceis right, nice decor at the reception area
Stayed 1 night in Jul 2019
Response from Carolina Tavares on Aug 3, 2019
Good evening, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location minutes away from everything and great amenities will stay there again
Stayed 1 night in Jul 2019
Response from Carolina Tavares on Aug 3, 2019
Good evening, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit to the Ibis Sintra. I look forward to seeing you again in the near future. Kind regards,

8/10 Good

Boaz

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Eliska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Carolina Tavares on Jun 8, 2019
Good morning, Thank you very much for your review, I am delighted that you enjoyed your visit to the Ibis Lisboa Sintra. I look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

CHRISTINA YUMEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Carolina Tavares on Apr 16, 2019
Good evening, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and friendly. The hotel was very quiet and relaxing. the location was only a half hour from Lisbon.
Stayed 1 night in Mar 2019
Response from Carolina Tavares on Mar 18, 2019
Good afternoon, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,

8/10 Good

Pennelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, worth the price.
Good
Stayed 1 night in Dec 2018
Response from Carolina Tavares on Jan 27, 2019
Good morning, Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards,