Double or Twin Room (Small) | City view
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Reviews of Lisboa Carmo Hotel

4 out of 5
Lisboa Carmo Hotel
Rua Oliveira ao Carmo 1-3, Largo do Camo, Lisbon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 616 out of 879 reviews" "
Rating 8 - Good. 221 out of 879 reviews" "
Rating 6 - Okay. 28 out of 879 reviews" "
Rating 4 - Poor. 6 out of 879 reviews" "
Rating 2 - Terrible. 8 out of 879 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, in a safe neighborhood (with a receptionist available 24/7), and the breakfast had a great spread. I was provided an airport transfer when leaving and it was delivered in a very nice Tesla. The staff was friendly and accomodating every step of the way. My biggest complaint is honestly how it's located at the top of a steep hill, so heading to it from the Baixa-Chiado or Rossio metro stops is rough sledding. It is close to great stops like Carmo convent, Rossio square, and the Santa Justa lift though!
Stayed 4 nights in Mar 2024

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everything. Very friendly staff. Outstanding breakfast. Large comfortable bed.
Stayed 3 nights in Mar 2024

10/10 Excellent

Yesenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location was excellent close to restaurants, metro and shopping. Loved how everything was walkable and convenient to wandered off and not get lost. The staff was beyond amazing from.rhe front desk, house keeping and waiter made my coffee every morning ❤️ everything was great and would highly recommend this hotel to everyone visiting lisbon. I loved that the hotel provided transportation to the airport. That was a huge plus! Can't wait to come back!!!
Stayed 4 nights in Jan 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service
My room didn't look like the advertising pictures (it felt older) and the carpets in the halls and the room felt particularly old, but the room was clean and my bed was super comfortable. Breakfast was lovely. All you really need.
Stayed 1 night in Jan 2024

6/10 Okay

Shaleen

Pros: Bed is comfortable Convenient location Breakfast is good Con: Room has a moldy smell to it Room floors felt like never been cleaned No normal size face wash cloths Room lamp hanging off of ceiling Bar hours is not all day This hotel was just okay but needs an renovation. Service was soso
Stayed 4 nights in Jan 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the boutique hotel environment and location, close to everything, walking distance. Restaurant food was amazing!! David at the reception desk is absolutely the best , went above and beyond to ensure our stay was a great experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Amany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Judith

Stayed 3 nights in Dec 2023

8/10 Good

Freddie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was centrally located. Breakfast was good
Stayed 4 nights in Dec 2023

10/10 Excellent

BOBBY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They sent Carlos to picked us up from the airport, super polite, friendly and courteous. The location of the hotel is just amazing, we walked everywhere. The room is spacious and comfortable bed. We loved our stay! We will definitely stay at this hotel again.
Stayed 2 nights in Dec 2023

6/10 Okay

Anastasiya, Staten Island

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The room shown on the pictures when we reserved it was not even close to what we got. We didn’t have a bathtub and the water was always going onto the floor. The shower head is so dirty that it did not even allow the water to flow correctly. Then on the second day it fell off completely and we fixed it ourselves. Our bed sheets were not changed even once in the 4 nights we stayed there. Maybe they don’t usually change them. As for our VIP services that we were supposed to get, we did not get a room upgrade even though half of their rooms were empty. We were supposed to get a complimentary round rip from and to the airport (VIP perk from Expedia), but when we asked about our trip back they looked at us as if we are rude and said that it’s a one time thing. I can just say their front desk staff are nice, especially Rafael. I appreciate his help.
Stayed 4 nights in Nov 2023

8/10 Good

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location, clean, free breakfast, and pick up from the airport was nice. too bad it wasn't round trip as expected because the front desk told me it was a 1-time use. But it clearly says round trip. Also, room 202 shower handle is missing
Stayed 4 nights in Nov 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Cais

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really amazing hotel in a perfect location
Everything was perfect. The room exceeded my expectations massively.
Stayed 1 night in Nov 2023

10/10 Excellent

Jeanne, Wilmington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at Plaza Do Carmo. Nice clean room and great breakfast. Hotel location on Apple Maps is a little confusing. Registration is at corner by plaza, not midway up the street.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel on your trip to Lisbon
Great hotel in the center of Lisbon! The staff was very helpful with arranging transportation and local places to eat. The restaurant was great for breakfast and dinner. Seeing local musicians there on Wednesday night was wonderful! Rooms are spacious and clean.
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Lenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff at front desk and in the restaurant.
Stayed 4 nights in Oct 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great location and friendly staff, very service oriented
Stayed 3 nights in Oct 2023

10/10 Excellent

Wilfrido, Coral Gables

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place… I will start by saying that the staff is extremely friendly and pleasant, they always welcome you with a friendly smile on their face, especially the young woman who greeted me on the day of checking, called Beatriz, who also recommended which places to visit and prepared a very special Tour for the days that I would be in Lisbon. This hotel has an excellent location, impeccable cleanliness and absolute tranquility. The cuisine is fabulous, both for breakfast, lunch and dinner. I am already planning my next vacation and from now on I choose to stay in this fabulous Hotel again…
Stayed 4 nights in Oct 2023

10/10 Excellent

Jeanne Louise

Traveled with partner
Loved the location and the spectacular view. I could see the planet Venus from my room.
Stayed 7 nights in Oct 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MG on Dec 4, 2023
Thank You !

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderfully nice hotel - fantastic!
Highly recommend!! I can not recommend this hotel more. A perfect place in the middle of Lisbon with a fantastic staff. Their service was service was top notch. Absolutely recommend it for couples or singles in Lisbon.
Stayed 3 nights in Sep 2023

10/10 Excellent

Gillian

Stayed 2 nights in Aug 2023

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Aug 2023
Response from General Manager on Aug 14, 2023
Thank you!Sónia Vicente

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room with extra bed as three of us. Very nice buffet breakfast. Staff very helpful- when we left to go on a 3 day trip they stored our luggage even though when returning we were going to another hotel. When picking up luggage we had to walk a couple of streets to get to an Uber (Pope was in town) Alexander on reception walked with us and assisted with luggage - above normal service Thank you Lisboa Carmo Hotel
Stayed 4 nights in Jul 2023
Response from General Manager on Aug 14, 2023
Dear Julie, Thank you for your feedback and about our stay. We are so glad you have enjoyed your time with us! We will also make sure we share this review with Alexandre, we aresure you will give him extra motivation :) Hoping to see you again soon Sónia

10/10 Excellent

Nancy

Stayed 5 nights in Jun 2023
Response from Sónia Vicente on Aug 22, 2023
Thank you Nancy! We are happy you have enjoyed our company. best regards

10/10 Excellent

Fred

Stayed 5 nights in May 2023
Response from Sónia Vicente on May 29, 2023
Dear Fred, Thank you so much for your feedback.We are so happy that you have enjoyed your time with us. We do hope to welcome you again soon.best regardsSónia

8/10 Good

Vera, port washington

Traveled with family
Liked: Cleanliness, staff & service
Room on the small side but, more importantly, in need of new furniture AND NEW CARPETS throughout the room and hallways.
Stayed 3 nights in May 2023
Response from Sónia Vicente on Jul 17, 2023
Dear Vera, Thank you for your feedback on your saty in Lisboa Carmo Hotel. We are programing to renovate the Hotel Soon, hope you can stay tooned for new information.Best regards

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Sónia Vicente on May 12, 2023
Dear Annette, Thank you for your feedback. We are very happy that you have enjoyed your time with us. We do hope to welcome you again in the future. Best regads

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & comfortable, perfect location, great breakfast & the staff were so helpful
Stayed 5 nights in Mar 2023
Response from Sónia on Apr 27, 2023
Dear Kim, Thank you so much for your feedback about your stay in our Hotel. We do appreciate the kinds words. we do hope to welcome you back.best regards

10/10 Excellent

Vijay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very resourceful and always available to help. Their sight seeing and dining recommendations were superb. They arranged a group visit to Sintra . Airport transfer very early in the morning. Excellent value for money.
Stayed 3 nights in Feb 2023
Response from Rafael Alves on Apr 29, 2023
Thank you very much for the positive feedback. It was a pleasure to have as our guests.Hope to see you in the future.Warm regards

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and knowledgeable staqff

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service
No lounge Room needed upgrading as not everything worked as it should Mini bar was just a fridge with cold water Breakfast excellent
Stayed 2 nights in Nov 2022

10/10 Excellent

Mark, Oneida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel with amazing staff. Everyone was so helpful and willing to make our vacation fantastic. I highly recommend this hotel. I love the area. The park across the street is a wonderful place to have a late afternoon drink and relax. Can't say enough good about the Lisboa Carmo Hotel. Thank you!!
Stayed 8 nights in Oct 2022

10/10 Excellent

RIMA

Traveled with family
Liked: Cleanliness, staff & service, room comfort
near shops and near center.all waa perfect. if you cant climb the road to reach i though better book a hotel near the square
Stayed 2 nights in Oct 2022

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, helpful and service oriented staff made our stay amazing ! Don’t think. Just book this place. It’s perfect
Stayed 2 nights in Sep 2022

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an awesome hotel in a great location
A great hotel in the perfect location; 2min away from the train station for Sintra, 10 min walking to the yellow hop-on hop-off stop, located in the old town, where I can see the sun picking through my window every morning
Stayed 4 nights in Sep 2022

10/10 Excellent

FABIO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jul 2022

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. In the middle of the art and culture. The staff are really great. The breakfast buffet is delicious with everything you can imagine. The housekeepers do an amazing job rooms are extremely clean.I will definitely return next year.
Stayed 12 nights in Jun 2022

8/10 Good

Marina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very centrally located. The breakfast was great. The bathroom amenities were subpar (one tiny sink), and shower/bathtub was somewhat uncomfortable to use.
Stayed 3 nights in Jun 2022
Response from João Sobral - Assistant hotel manager on Jun 10, 2022
Dear Marina, thank you for sharing your review and for giving us your honest feedback. We are happy that overall you had a pleasant stay and are looking forward to welcome you back. Warm regards, João Sobral Assistant hotel manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing but the service and the staff were even better! Will come back for sure!
Stayed 3 nights in May 2022

6/10 Okay

Joni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, nice views
Room was nice but a bit dark. Views were nice. Wifi was really bad in the corner room.
Stayed 9 nights in Nov 2021
Response from João Sobral - Assistant hotel manager on Dec 11, 2021
Dear Joni, thank you for taking the time to share your experience. We are happy to read that you enjoyed the views and the room. We are sorry that your experience with the Wi-Fi was not the best. Usually we have no issues reported by guests but we have already passed this to the relevant persons for verification. We hope to welcome you back on your next stay in Lisbon. Warm regards, João Sobral Assistant hotel manager

10/10 Excellent

Sharon

Stayed 8 nights in Nov 2021
Response from João Sobral - Assistant hotel manager on Dec 7, 2021
Dear Sharon, thank you for sharing your feedback. We are thrilled to learn you enjoyed your stay and hope to welcome you back soon. Best regards, João Sobral Assistant hotel manager

8/10 Good

Maria del Mar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great breakfast. The staff very friendly. Big room.
Stayed 2 nights in Nov 2021
Response from João Sobral - Assistant hotel manager on Dec 7, 2021
Dear Maria del Mar, thank you for taking the time to share such a nice review. We are happy to learn you enjoyed our breakfast, location and staff. We hope to welcome you back in the future! Warm regards, João Sobral Assistant hotel manager

10/10 Excellent

Zabeeda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness and helpfulness of the front desk staff.
Stayed 3 nights in Nov 2021
Response from João Sobral - Assistant hotel manager on Nov 30, 2021
Dear Zabeeda, thank you for sharing your experience at Lisboa Carmo Hotel. We are thrilled to learn that you enjoyed your stay and that our staff made the difference. It is very rewarding for our team to read these compliments! We hope to welcome you back on your next trip to Lisbon. Warm regards, João Sobral Assistant hotel manager

8/10 Good

WENDONG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location.
Stayed 4 nights in Nov 2021
Response from João Sobral - Assistant hotel manager on Nov 30, 2021
Dear Wedong, thank you kindly for taking the time to review your stay at our hotel. We are pleased to learn it was a nice one and that you enjoyed our location. We hope to welcome you back in the future! Best regards, João Sobral Assistant hotel manager

10/10 Excellent

Delbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our two-night stay at the hotel. The front desk staff was especially helpful. The hotel was conveniently located which we very much appreciated.
Stayed 2 nights in Nov 2021
Response from João Sobral - Assistant hotel manager on Nov 18, 2021
Dear Delbert, thank you so much for sharing your experience at Lisboa Carmo Hotel. It is very rewarding to read such a wonderful review. We are particularly thrilled to read our front desk team was able to exceed your expectations! It will be our pleasure to have you as a guest on your next trip to Lisbon. Warm regards, João Sobral Assistant hotel manager

10/10 Excellent

Michael, Chicago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon initial check-in I arrived early and knew I would have to wait for a room. I inquired about a preferable room with VIP status noting my priority was a quiet room and also if possible a room with a view. Much later when I came back I found myself put in a room directly across from the elevator and facing another building. Unfortunately the room had a slight odor of some thing like a mold or mildew. When I called down to request a different room I was promptly given a very suitable room with apologies. From that point on the stay was very enjoyable with an exceptional staff that was always very friendly and always ready and happy to help.
Stayed 7 nights in Oct 2021
Response from João Sobral - Assistant hotel manager on Oct 22, 2021
Dear Michael, thank you so much for your honest review. Our guests feedback is very important and we are glad to learn that we were able to address the issues with the initial room and provide you with an excelent stay. We hope to welcome you back on your next trip to Lisbon! Warm regards, João Sobral Assistant hotel manager