View from property
Check availability

Reviews of Luxe Hotel by turim hotéis

3 out of 5
Luxe Hotel by turim hotéis
Rua Passos Manuel, 28, Lisbon

Reviews

8.0

Very Good

Rating 10 - Excellent. 180 out of 662 reviews" "
Rating 8 - Good. 326 out of 662 reviews" "
Rating 6 - Okay. 111 out of 662 reviews" "
Rating 4 - Poor. 30 out of 662 reviews" "
Rating 2 - Terrible. 15 out of 662 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Corey

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, helpful staff.
Stayed 2 nights in Oct 2022

6/10 Okay

Tuyet

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall experience was okay. Breakfast was good but I wasn’t satisfied with the room itself. Wifi barely worked, bathroom was small and the shower area had mold on the ceiling. The door handle going out to the balcony almost broke apart when I opened the door. AC barely worked as well. The interior seems modern but it’s slowly falling apart. I wouldn’t recommend people to stay here
Stayed 4 nights in Sep 2022

8/10 Good

Emanuela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Initially we had issues with the WiFi, television and air conditioning at the hotel. They tried to fix it immediatly. However, by the next day we still were not happy and requested a refund. We were then offered the Alternative to move to another room or another of their hotels. We chose to move and had no issues with anything there. The air conditionig was good, TV worked well and so did the wifi. Rooms were clean and the staff friendly. I would recommend this place.
Stayed 4 nights in Aug 2022

4/10 Poor

Sarah

Disliked: Staff & service, amenities
The air conditioning was broken for our stay and management could not help with anything. The area around this hotel isn’t great. Beds and pillows are ok. Rooms are clean and shower is good. It was quiet inside the hotel apart from the fact we had to have the window open so there was a lot of street noise
Stayed 2 nights in May 2022

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location & Superb Staff
My Hotel was changed to the Saldanha from the Luxe. So hope review can be attributed to the right Hotel. Perfect comfort & staff were marvellous & on hand whenever required. Given stay was during the Pandemic the place functioned superbly. Can’t fault in any way!!!
Stayed 10 nights in Oct 2020

2/10 Terrible

Mike

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bad bad location small tiny rooms molding humid no ventilation
Stayed 6 nights in Mar 2020

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Football Trip
Comfortable hotel 5 mins from the underground.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was dirty towels with hokes on them showerr tiles were black
Stayed 7 nights in Dec 2019

8/10 Good

RB, Miami

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a week, the personnel at the reception was very courteous and nice, the rooms are clean with basic features, good bathroom, no a/c at this time since is central and is winter they had only heater, we needed to turn off heather and open the balcony (as regular in Europe). The Metro stop is around 3 blocks from the Hotel. There are only 2 very good restaurants close: Raposo and the best was in the next door to the hotel entrance: Vaskus Grill, excellent food and service!!!
Stayed 6 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities
Didn’t like that there was not a/c on the contrary the heater was on, it was central equipment controlled by the hotel: also the elevators were too small
Stayed 6 nights in Dec 2019

4/10 Poor

Steve, Toronto

Liked: Staff & service
Could not access wifi in my room, no matter what i tried. The tv was the size of an ipad. The air conditioning did not work, resulting in a stuffy and humid room. The main wall in room displayed significant water damage. Staff was friendly.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019

6/10 Okay

Jill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Room was nowhere close to its depiction. A very small room overlooking an air shaft. Cleanly Ness and bathroom we’re good.
Stayed 1 night in Jul 2019

6/10 Okay

Mary

Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My wife is disabled and the room was extremely small making accessing the bathroom very difficult. The breakfast was limited. We realised very soon that we were a long way from the sights and had to frequently take taxis although these were cheap and easily available.
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveler

Stayed 4 nights in Jun 2019

6/10 Okay

Jean Pierre

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Only the name of the hotel is Luxe, for the price
Stayed 9 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and value for money but not particulaly memorable.
Stayed 3 nights in Apr 2019

8/10 Good

DevanteRiccardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and welcoming , they helped me a lot with finding out places to go to. The only critique I can give is that the WiFi is very slow and the continental breakfast does not provide a hot meal which is not worth the €8 in my option besides that a very good hotel to stay in with big rooms provided.
Stayed 3 nights in Mar 2019

6/10 Okay

Penny

Traveled with partner
Location good for us. Basic small room but mattress hard- no cushioning so I slept on blanket as a pillowtop. Our major complaint was a foul sewage smell from drains in Bathroom which permeated the entire bedroom. Offer to change room declined because on checking it had the same problem. Housekeeping attempt to resolve problem was short lived..
Stayed 3 nights in Feb 2019

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Close to the Metro station. Short ride to the centre of the town.
Stayed 3 nights in Feb 2019

8/10 Good

Oliver

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good nice staff. Simple and clean.this is what I need
Stayed 1 night in Jan 2019

8/10 Good

MIHAELA

Liked: Cleanliness, staff & service, room comfort
-It's a good hotel only for short trips; -The area where is placed after 10:00pm-11:00pm becomes quite tricky; -25 min walk from center; -WI-Fi it's awful - useless.
Stayed 4 nights in Jan 2019

6/10 Okay

Verified traveler

Certainly not like the pictures - Expedia/Luxe worked some magic there. I booked a double room. The bed had only a very thin blanket and this is January (had to request another), there were no toiletries in the bathroom, not even soap. A single pillow on the bed. You can feel the springs in the bed. The thin blanket was stained. Nice staff, but I would not return.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
the hotel looks renovates looking rather new. the bad was the really cheap TV and lack of duvet or something equally warm.
Stayed 2 nights in Dec 2018

4/10 Poor

Perla, UK

Disliked: Room comfort
Room has no complimentary coffee or tea, air condition not working, we feel uncomfortable because it was a bit hot in the room. We asked the staff if they can do anything about it but she said no. We just opened the only one window to make our room cooler. Location is not bad, metro station is 5min walk.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good and modern room and cheap
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Terrible wifi. Convenient location. Simple and clean hotel. Good if you just want a place to sleep. Not the place if you are looking for comfort.
Stayed 6 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Staff & service
Everything was good. Very good room, very comfortable. very clean. The first lady on the desk was not very friendly but she was polite and helpful, and professional.All other staff was nice.
Stayed 1 night in Oct 2018

10/10 Excellent

Daniel, Ste-Agathe, Quebec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and well located for visiting the city.
Stayed 4 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

6/10 Okay

emi, Canada

Liked: Staff & service, property conditions & facilities
There was mold in the bathroom ceiling. But the rest of the stay was correct.
Stayed 3 nights in Sep 2018

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

4/10 Poor

Jesus

Disliked: Room comfort
I was in a room lower ground and next room there was a loud music coming out for hours which did not allow me to rest which was the main reason I book the hotel for
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
We arrived at our hotel and the person behind the desk was not very friendly. Once checked in we were told that our room was downstairs - floor below reception. We had never seen that before. Upon arriving to our room the hallway and room smelled muggy and moldy. The room was clean but we were not impressed. We did stay in that room that night but asked to be changed to a different room the next day. They did this obligationly and we were moved to the third floor with a full opening floor to cieling door. It was a much nicer room and we should of approached them the day we arrived to change room. The front staff could be more personable as they work in that industry. Not a hotel I would stay again.
Stayed 2 nights in Aug 2018

6/10 Okay

Larry

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2018

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxe
Hotel was clean, quiet, and nice. Only complaint is there wasn’t much around it (restaurants, cafes, etc.).
Stayed 1 night in May 2018

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, room comfort
Nothing to get excited about but absolutely ok.
Clean comfortable room. Good breakfast. 10 minute walk to downtown. Nothing to get excited about but absolutely ok.
Stayed 6 nights in May 2018

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for short stay
Short stay , clean and well equipped,staff were helpful when arriving late and looking for food, area not the best but short walk to metro once you workout your barrings ,

8/10 Good

Nadia

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Steven

Liked: Cleanliness, staff & service, room comfort
Small but nice
Freindly staff and helpful. A bit away from the touristy track but close enough.
Stayed 3 nights in Mar 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness
No wastebaskets in room, only in bathroom.
I asked for a wastebasket, but was later told that there are none. Unbelievable!
Stayed 5 nights in Mar 2018

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Very goob
Stayed 2 nights in Feb 2018

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, just what's needed for a short stay.
Hotel was lovely with good facilities. Breakfast was simple but just enough in the morning. Only thing that put a wee shadow in it was that it was further out of town centre than I expected by the description causing us to use taxis for return trips in the evening.
Stayed 4 nights in Jan 2018

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I've ever stayed in...
Everything about this place was terrible. Little to no service from dour staff, horrendous room that smelt of train, ill-fitting bathroom door which allowed zero privacy, cracked window, uncomfortable bed and mould all over the ceiling.
Stayed 2 nights in Jan 2018