Interior detail

Reviews of Palacete Chafariz D'El Rei by Unlock Hotels

5 out of 5
Palacete Chafariz D'El Rei by Unlock Hotels
Tv. Chafariz del Rei, 6, Lisbon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 156 out of 190 reviews" "
Rating 8 - Good. 21 out of 190 reviews" "
Rating 6 - Okay. 7 out of 190 reviews" "
Rating 4 - Poor. 1 out of 190 reviews" "
Rating 2 - Terrible. 5 out of 190 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, loved it ,close to Clube De Fado
Stayed 1 night in Nov 2023

10/10 Excellent

natalie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is not like any hotel I have ever stayed at. This was more like going home and visiting family. Tiago and Chevier (probably spelled wrong) went out of their way to take care of us. We traveled far and were exhausted when we arrived before 10am. They quickly offered us breakfast while we waited for our room to be cleaned. They granted us entry to the room quickly. This is an older large home converted to a hotel with rooms. We stayed on the 3rd floor in the front facing suite. It was comfortable and had every amenity possible. I would stay here again and again. The breakfast was amazing and fresh juice and pastries can’t be beat. Breakfast on the terrace was like being in a movie. I chose the ride from the airport to the hotel by the driver service that they offered as I have read other drivers have had trouble finding it. It was a great experience all the way around.
Stayed 1 night in Nov 2023

10/10 Excellent

Vicky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning unusual historic quirky masterpiece of a hotel. The service provided by the staff was uncommon and outstanding, never had such concerned and helpful staff in a hotel. The included breakfast was phenomenal. Really the best that Lisbon has to offer. the Alfama neighborhood is the perfect location. But be prepared for a walking and climbing and walking and climbing, and walking and climbing.
Stayed 2 nights in Nov 2023

10/10 Excellent

Omer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay i Chafariz d'el rei. Stylish room, amazing breakfast, friendly and very helpful service.
Stayed 4 nights in Nov 2023
Response from Xavier Almeida on Nov 10, 2023
Dear Mr. Omer,We thank you for choosing to stay with us at the Palacete.We are happy to hear you've enjoyed your stay with us.Best regards,

10/10 Excellent

joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is exquisite. It is right along the water in Afalma, and extremely walkable. Rodrigo and Tiago are warm and welcoming hosts. Definitely recommend for travelers to Lisboa.
Stayed 1 night in Nov 2023
Response from Xavier Almeida on Nov 10, 2023
Dear Mr. Joseph,The team at the Palacete are glad to know they've been able provide such a good experience.We look forward to your next visit.Best regards,

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really unique property. 6 rooms furnished in the old world style. Staff is amazing and will do pretty much anything to be helpful. You’re told to treat the place like your home and it felt like it was!
Stayed 2 nights in Sep 2023
Response from Xavier Almeida on Nov 10, 2023
Dear Mr. Jeffrey,We appreciate your kind words and are glad you've enjoyed your stay.We look forward to your next visit.Best regards,

4/10 Poor

Kenneth

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing, expensive
Deceptive advertising and not worth the money. While the building is eclectic and curious in its own way, it is not “luxurious”, “exclusive” or “refined”. To get there from our Uber we had to walk through a filthy entrance, strewn with trash and fragrant of urine. I booked one of the more elegant seeming rooms on their website, with hardwood floors and grand windows, but they placed us in a dank attic room three flights up (with to no elevator) with carpet, little light, old unattractive furniture, and no historical detail. They eventually offered to move us, but at this point it was too late in evening to pack up and relocate. The staff are kind and the location in Alfama is convenient, but this is a two star experience with four star prices.
Stayed 1 night in Aug 2023

10/10 Excellent

Rajeev, Wildwood

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is a historic building, so it’s very special. The views are unbeatable, the staff is exceptionally accommodating and friendly. The breakfast was great and we enjoyed our stay. There is one downside, which is it is a bit hard to find and not all the taxi drivers know the location and how to get to the entrance. Once you know, it is a great find.
Stayed 2 nights in Jul 2023
Response from Palacete Chafariz D'El Rei on Aug 2, 2023
Dear Rajeev,Thank you for your kind words about our Hotel. It is our main goal to keep the good service to reach always your expectations about us. It will be a pleasure to welcome you again in your next stay in Lisbon. Best Regards,Tiago Mateus.

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing property! You absolutely feel like a princess staying here and the Breakfast Service - Amazing. Staff were all so lovely and accommodating. Staying here is a real treat
Stayed 1 night in Jun 2023
Response from Palacete Chafariz D'El Rei on Aug 2, 2023
Dear Mrs. Angela,Thank you very much for taking time to share your feedback about your stay in our Hotel. It was a truly pleasure to welcome you in our beautiful city! We hope that we may have the opportunity to welcome you next time in Lisbon. Sincerely,Tiago Mateus.

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous historical building with fun features. Customer service was excellent. We had to leave for flight before breakfast time and they packed us a lovely box of goodies to take with us.
Stayed 1 night in Jun 2023
Response from Palacete Chafariz D'El Rei on Jun 19, 2023
Dear Guest, Thank you for your comment that deserved our best attention. We continuously strive to meet your needs and expectations, therefore your feedback is very important to us. We appreciate the time you took to share your concerns.

10/10 Excellent

Nancy

Traveled with group, Traveled with family
Absolutely beautiful! Great area for drinks and dining. All of the staff were excellent. On night the host walked us to a local restaurant to make sure we got there safely. Just a wonderful experience. Our first time in Lisbon and we will be back.
Stayed 3 nights in May 2023
Response from Palacete Chafariz D'El Rei on Jun 19, 2023
Dear Guest, Thank you for your comment that deserved our best attention. We continuously strive to meet your needs and expectations, therefore your feedback is very important to us. We appreciate the time you took to share your concerns.

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Xavier Almeida on Apr 26, 2023
Dear Mrs. Katherine,Thank you for stay at the Palacete.We hope to welcome you again in the near future.Best regards

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Xavier Almeida on Apr 26, 2023
Dear Mrs. Emma,Thank you for stay at the Palacete.We hope to welcome you again in the near future.Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
It was absolutely wonderful. The building is gorgeous and the location could not be better. Amazing breakfast and lovely staff. Tea on the veranda was a delight. I would live there forever if I could.
Stayed 5 nights in Mar 2023
Response from Xavier Almeida on Apr 26, 2023
Dear guest,Thank you for your kind words. We always strive to make our guests feel at home.Best regards

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is truly exceptional, in an early twentieth century palace with only six full suites (the luxury one on top with steps up to a 360-degree city view). It is on the river, in a fun neighborhood just north of the old city center, but itself quite historic with tile-fronted houses. The hotel/castle’s interior detail work and stain-glass windows are phenomenal. The service the most outstanding of all, and a delicious full breakfast, home-made and hot, served in any location desired. The entire large first floor is available for guests’ use, and the drawing room has an original very old globe to enjoy, as merely an example of all that has been saved as decor; the same for the original chandeliers. Do not miss this, if possible. Delightful, very special, far from the realm of even the most upscale hotels.
Stayed 1 night in Mar 2023
Response from Xavier Almeida on Apr 26, 2023
Dear Mrs. Jennifer,We are glad to know you've enjoyed your stay at the Palacete.We hope you will visit us whenever you wish to return to Lisbon.Best regards,

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely welcoming and helpful. They were very accommodating to our needs and always available.
Stayed 3 nights in Mar 2023
Response from Xavier Almeida on Apr 26, 2023
Dear Mrs. Stephanie,We are happy to know we've been able to make you feel welcome. We always do our best to make the Palacete feel like home away from home.Best regards,

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service, beautiful room, great location
Stayed 6 nights in Feb 2023
Response from Xavier Almeida on Jun 19, 2023
Dear Guest, Thank you for your comment that deserved our best attention. We continuously strive to meet your needs and expectations, therefore your feedback is very important to us. We appreciate the time you took to share your concerns.

10/10 Excellent

Connie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel
It was the most pleasant of experiences from the time we were greeted at the front door until we left late the next morning having enjoyed just the perfect breakfast to send us on our way! The kindness extended to us was exceptional and the accommodations were more than satisfying
Stayed 1 night in Dec 2022
Response from Palacete Chafariz D'El Rei on Dec 12, 2022
Dear Ms. Connie,Thank you for your compliments!It was an unforgettable moment and we will remember you!Wish you all the best,Palacete Chafariz D'El Rei

2/10 Terrible

Eran

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay in this hotel! We booked a room for three days. I soon as we checked in, we noticed a bad smell in our room. After 30 minutes we advised the manager the smell was so bad we could not stay there. The manager agreed there was a smell in the room, but said the refund was up to the top management. We left the hotel only to learn later that the hotel has a no refund policy and refused to give us any refund! In addition, the hotel looks nothing like the pictures. It is old and rundown like a grandma house.
Response from Xavier Almeida on Dec 7, 2022
Dear Mr. Eran,Thank you for taking the time to share your brief experience at the hotel. We are very sad to read that unfortunately we did not meet your expectations but please allow us correct your statement : we did refund a partial amount of your stay. If you did not receive the refund, kindly contact us directly.Thank you.Kind regards,Xavier Almeida - General Manager AssistantPalacete Chafariz D'El Rei

8/10 Good

Michael

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Beautiful property that is a bed and breakfast. Could be great if they altered what was served for breakfast. 5 days and the same thing served each day. They should also set out a bar or wine and beer and some snacks each afternoon. Asked for breakfast the night before at 7:20 one morning and had to leave for a tour without eating because it was not ready. While we enjoyed our stay, it is certainly not at the 5 star level. With a little staff training, menu adjustments and some additional amenities they could get close.
Response from Palacete Chafariz D'El Rei on Dec 12, 2022
Dear Mr. Michael,We appreciate that you have taken your own time to share your exprience!We acknowledge your thoughts and feelings. Your points will certainly help us grow and improve each year!Sincerely,Palacete Chafariz D'El Rei

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way. I couldn’t have asked for more.
Response from Palacete Chafariz D'El Rei on Dec 12, 2022
Dear Ms. Victoria,No words to describe your review and commentary.We feel honored!Wish you all the best,Palacete Chafariz D'El Rei

10/10 Excellent

Susan, Indianapolis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff, Xavier, Tiago, Bruno and Danilo went out of there way to provide a wonderful experience from our arrival to our departure from carrying our luggage up the stairs, making reservations, and securing taxis. Breakfast was excellent every morning, and we were provided a boxed breakfast with cappuccinos the morning we traveled to Sintra. The tower room was lovely with an amazing two level balcony. The area around the hotel, Alfama, was so charming and authentic. It was the perfect beginning to our vacation.
Stayed 4 nights in Sep 2022
Response from Xavier Almeida on Oct 18, 2022
Dear Susan,The Palacete's staff all apreciate your kind words.We always do our best to make you feel as if you were at home.Until your next visit.Best regards, Xavier

10/10 Excellent

R Jobe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is truly beautiful! A wonderful experience. Had a different staff person each day but they were all helpful and friendly.
Stayed 1 night in Sep 2022
Response from Xavier Almeida on Oct 18, 2022
Thank you for your kind words, we always do our best to make our guests feel welcomed.Best regards

10/10 Excellent

Jocelyn, Birmingham

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property with a wonderful, helpful staff. Easy to get to and from and in a walkable part of the city. Have stayed here before and will stay here again!
Stayed 1 night in Sep 2022
Response from Xavier Almeida on Oct 18, 2022
Thank you for your kind words, we will always look forward to welcoming you.Until next time

10/10 Excellent

Jocelyn, Birmingham

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third time I have stayed here and will stay again as well as recommend to friends! Great location and beautiful facility!
Stayed 1 night in Sep 2022
Response from Xavier Almeida on Oct 18, 2022
Dear Mrs. Jocelyn,It is very good to hear we leave such a good impression, and that you keep coming back.Kind regards

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Xavier Almeida on Oct 18, 2022
Dear Mrs. Ann,Thank you for staying at the Palacete, we are happy to hear you've enjoyed your time with us.Best regards

10/10 Excellent

Gregory

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel, which was a house previously, felt like a home to us. The decor was according to the period and was so unique. Our suite was very large and comfortable with several windows and doors that opened up to the streets of Alfama. The location was perfect. Out our door the street was closed to cars and was lined with restaurants that played Fado music. The best part was the staff! They made us feel special. The breakfast was stellar. We would definitely stay again.
Stayed 4 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful building, wonderful service.
Beautiful building with beyond wonderful service. Truly worth every penny, get the suite with the patio if you can. They brought the scrumptious breakfast to our room at no charge, we never wanted to leave. The only inconvenience is finding the place once you arrive at the address!
Stayed 1 night in Jun 2022

2/10 Terrible

G Steinar, Seltjarnarnes

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is not 5 star, 2 star at most, you need to walk through a dark alley with overflowing dumpsters, then you need to walk 20 dirty steps, there is a door in a dark allay with a doorbelll, i usually stay at 5 star properties, this was not one of them by any stretch of the imagination, false advertising, both expedia and the “ hotel” refused refund.
Stayed 1 night in Jun 2022
Response from Xavier Almeida on Jul 3, 2022
Dear Mr. Steinar, Thank you for taking the time to share your experience regarding your recent booking. We are sad to see that we did not match your expectations and understand your motives. Unfortunately, the streets and alleys of Lisbon sometimes are not as cleaned as we wanted. We keep very high standards of cleaning inside the whole house but, sadly, we cannot do much regarding the outside of the property or the dumpsters. Regarding the refund, our hotel only has six rooms in total which does not allow us to be very flexible. Kind regards

8/10 Good

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved - the hotel with its huge, beautifully appointed rooms, breakfast on the balcony, freshly squeezed orange juice, separate shower, convenient locale, and the attention to every detail by the head of staff. Hated all the stairs, outside and inside the hotel, but I'm old, and the very solid mattress on my bed.
Stayed 3 nights in Jun 2022
Response from Xavier Almeida on Jun 26, 2022
Dear Dianne, Thank you for your kind words about our Hotel. It is our main goal to keep a good service to always reach your expectations. It will be a pleasure to welcome you again in your next stay in Lisbon. Kind regards.

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 2 nights in Jun 2022
Response from Xavier Almeida on Jun 26, 2022
Dear Elisa, Thank you very much for your positive review. We look forward to welcoming you should you return to Lisbon. Best regards

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has been wonderfully restored to its original splendor. Very clean, comfortable and welcoming. The suites are spacious and tastefully decorated. The included continental breakfast is delicious. The staff are attentive and gracious and very hard working. What more can I say? Except we WILL be back!
Stayed 3 nights in May 2022
Response from Xavier Almeida on Jun 26, 2022
Dear Margaret, Thank you for your kind words. It will be a pleasure to welcome you again in your next stay in Lisbon. Best Regards

8/10 Good

Yu, thousand oaks

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuffs are very nice and helpful. If they can give more instructions for how to find the hotel, their guests can avoid walking around to find hotel with their Luggage.
Stayed 2 nights in May 2022
Response from Xavier Almeida on Jun 26, 2022
Dear Yu, Thank you for your kind words. It will be a pleasure to welcome you again in your next stay in Lisbon. Best Regards

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is characterful and atmospheric early 20th century house. Our rooms were very comfortable. The staff were very welcoming and really made our stay special.
Stayed 3 nights in Mar 2022
Response from Xavier Almeida on Apr 12, 2022
Dear Mr. Henry, Thank you very much for taking time to share your feedback about your stay in our Hotel. It was a truly pleasure to welcome you in our beautiful city! Please be informed that your opinion is really important for us and we will take it under maximum consideration. We do hope that we may have one more opportunity to welcome you next time in Lisbon. Sincerely, Xavier Almeida

10/10 Excellent

Marta, west hollywood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazing place to stay on Lisboa!!
Stayed 5 nights in Mar 2022
Response from Xavier Almeida on Apr 12, 2022
Dear Ms. Marta, Thank you for your kind words about our Hotel. It is our main goal to keep the good service to reach always your expectations about us. It will be a pleasure to welcome you again in your next stay in Lisbon. Warm regards, Xavier Almeida

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Beautiful hotel attentive staff.
Stayed 3 nights in Mar 2022
Response from Xavier Almeida on Apr 12, 2022
Dear Mr. Mark, Thank you for sharing your experience at Palacete Chafariz D'El Rei, it is a pleasure to receive your positive feedback. We look forward to welcome you again in the future. Sincerely, Xavier Almeida

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
Absolutely fantastic!
Stayed 1 night in Mar 2022
Response from Xavier Almeida on Apr 12, 2022
Dear Ms. Tara, Thank you very much for taking the time to share your experience at Palacete Chafariz D'El Rei. Your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Xavier Almeida

10/10 Excellent

Tiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!!!!! Get yourself a Palace!!!!
Amazing hotel, design, service, the breakfast is to die for, can be served in the room. Location is perfect for night walks around the city center!
Stayed 3 nights in Feb 2022
Response from Xavier Almeida on Mar 6, 2022
Dear Mr. Tiago, We appreciate your comments regarding your stay at Palacete Chafariz D'El Rei. The hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to welcoming you in the future. Sincerely, Xavier Almeida

10/10 Excellent

Catherine Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful palace turned small hotel!!
Beautiful palace turned small hotel! Loved the location in Alfalma near the River, and also very close to Baixa and Chialdo. Service is excellent and breakfast is unbeatable. Xavier helped navigate my bags to car rental on departure and even packed a yummy lunch for travel day. Thank you to everyone at Palacete Charafiz who made my first trip to Lisbon very special!!
Stayed 4 nights in Feb 2022
Response from Xavier Almeida on Mar 6, 2022
Dear Ms. Catherine Anne, Thank you for sharing your experience at Palacete Chafariz D'El Rei, it is a pleasure to receive your positive feedback. We look forward to welcome you (and Uzi) again in the future. Sincerely, Xavier Almeida

10/10 Excellent

Sharin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A magical stay in a historic home. Just 6 huge rooms with beautiful views, a luxurious home that will take you back. With stained glass windows and palatial dining rooms. The breakfast was also spectacular. There loads of stairs and access to the hotel is not easy, again many stairs, but it really adds to the charm of this hotel. It was relaxing, no one was in a hurry, you felt warm and welcome. I would keep coming back. Very conveniently located near everything.
Stayed 3 nights in Jan 2022
Response from Xavier Almeida on Mar 6, 2022
Dear Sharin, Thank you for your kind words about our Hotel. It is our main goal to keep the good service to reach always your expectations about us. It will be a pleasure to welcome you again in your next stay in Lisbon. Best Regards, Xavier Almeida

10/10 Excellent

Misako

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very luxurious and elegant hotel with a panoramic view of the Tagus River.
Stayed 1 night in Dec 2021

6/10 Okay

Bruna

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This hotel does not offer any services. They do not have bellman or anyone to help you carry your luggage. They have long staircases and as a women it is very upsetting that a 5 star hotel would be unable to offer these services.
Stayed 1 night in Dec 2021
Response from Xavier Almeida on Dec 28, 2021
Dear Bruna, Thank you very much for your review from your recent stay at Palacete Chafariz D'El Rei, which is of extreme importance to all our Team. We regret that we did not exceed your expectations in your recent stay with us, your comments are very important for us in order to improve our service and facilities. We do offer our services to help with luggage, just like we did at the time of your arrival and check-out. That being said, we are awared of the situation at the time of your departure and would like to inform you that we are already taking measures to solve and improve. Please accept our sincere appologies. We sincerely hope to welcome you back to our Hotel in a near future. Kindest Regards, Xavier Almeida

10/10 Excellent

Franklin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique property, rooms are whimsical and funky, but it was a good use of an existing large room dimensions. For us, it was a lot of unused space. The stairs both going up to the property and within the property were very challenging with the suitcases. Definitely not for the physically challenged. Vehicles can not drive up to the entrance. No elevators, Definitely not recommended for people with back or leg issues. Staff was very friendly, attentive and helpful. Breakfast and brunch was simple yet elegant and good quality; and whether outside with a view or indoors with graceful room design, it was a feast for the eyes.
Stayed 3 nights in Oct 2021
Response from Xavier Almeida on Nov 17, 2021
Dear Mr. Franklin, Thank you very much for your stay at Palacete Chafariz D’El Rei. We really appreciate your positive comments about our house. We take good note of your suggestion and appreciate the opinion you have shared with us, because only then can we improve our service. We look forward to welcoming you again in the near future. Best regards, Xavier Almeida

8/10 Good

Leila, RICHMOND HILL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything it was just fabulous the property is outstanding
Stayed 2 nights in Aug 2021

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous palace
This is our second time staying at this beautiful, gorgeous palace! Such a stunning part of old town in Lisbon. Always such a magical experience- this time for our honeymoon! They gave us a lovely upgrade to a suite, because of our honeymoon and missing the first night of our stay because of a missed flight. Thank you so much, Francisco and Xavier for the prompt communication!
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing 2 weeks in Lisbon . Javier , Francisco , Emerson .. make us feel at home in this beautiful Palace .. the breakfast is delicious.. can’t wait to come back , thank you 🙏🙏🙏
Stayed 13 nights in Jun 2021