Ratings based on 29 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Phoenix, AZ

I ordered and paid for a "golf course view."

Posted Sep 3, 2014
Pros: The pool was nice.
Cons: Responsiveness of hotel staff. They should have gotten us a golf course view room.
Location: Sintra is nice nearby. Castles. Cascais is a good place for restaurants.
I bought three nights at this hotel and bought a "golf course view", but got two rooms that mostly looked at the rest of the hotel, not the golf course. After complaining to several people, nothing was done. Eventually Ms. Mata wrote saying they would arrange with Expedia to give me the difference between the price of a "resort view" and a "golf course view." So far, it's been a week, and nothing has happened. This is very disappointing. She has not answered my emails asking how much is the credit and when will it come. I cannot recommend this hotel. Poorly managed. In my opinion, it does not deserve to be a Ritz-Carlton.
5 out of 5
Recommended
for Everyone
by A verified traveler from Uk

Fabulous hotel with first class service

Posted Aug 25, 2014
Pros: Everything!
Location: Lots to see and do locally and within easy reach of Lisbon, Sintra, Cascais and Estoril.
I visited pengha longa for a holiday of relaxation and exploration. From the outset, I was treated with the greatest hospitality from the reception staff to the housekeepers. This is a hotel that surpasses expectation. Clean, efficient and amazing. The choice of restaurants is fantastic with the tapas Arola - top of the list. There is a choice of three swimming pools, jacuzzi, sauna, gym as well as a spa and golf course. I was in easy reach of the local culture with Sintra a mere taxi ride and Lisbon - a short train journey along the beautiful Atlantic Coast. This was my first visit to Portugal and I have now been spoilt by Pengha Longa. I will be back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great trip

Posted Jul 14, 2014
Great stay at this hotel. Absolutely stunning setting and resort. Unfortunate to have some renovation and construction taking place during our stay but otherwise fantastic
5 out of 5
Recommended
for Everyone
by A verified traveler

great location in the heart of historic Sintra

Posted May 5, 2014
Absoulutely beautiful hotel. Friendliest staff that I've ever encountered in my many travels. They have several restaurants in the hotel, all of which had quality food.
5 out of 5
Recommended
by Mike from Chicago

Fantastic hotel & great service, but a tad remote

Posted Jan 8, 2014 on Hotels.com
The staff were really amazing (straight across the board), food really good, but as it's a golf resort in the forest, you can't walk to anything (short drive to the town of Sintra though). Would definitely stay there again.
5 out of 5
Recommended
by Mark from Chicago

A true 5-star resort

Posted Jan 7, 2014 on Hotels.com
Amazing staff, great food, beautiful location. I loved this place! It's not in walking distance to anything, but a very short ride to downtown Sintra (hotel has a 7 series BMW on call)
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 30, 2013
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 30, 2013
4 out of 5
Recommended
for Golf
by A verified traveler

Great hotel

Posted Dec 22, 2013 on Hotels.com
5 out of 5
Recommended
for Families
by Patrick from Torino

Real 5stars in Lisbon

Posted Dec 4, 2013
Pros: Readiness to help
Location: beach, golf, Lisboa
I add a wonderful week-end in this hotel. A real 5 stars, not far away from everything, beach, cities and golf-in. I knew it was 30minutes from downtown of Lisboa and fews minutes from Sintra so I rented a car; golf in the morning and city visit in the afternoon. I enjoyed the golf course, it was windy but sunny. The hotel is fantastic, quiet, relaxing as I wanted and very kind team, ready to help. I will be back again in spring