Dear Augustine,Thank you for taking the time to share your review.We're glad to hear that you found our hotel to be satisfactory overall. It is indeed our pleasure to provide clean rooms and a variety of amenities for our guests' comfort. We regret to hear that you found our location less convenient for your travel plans to Lisbon and Sintra. We pride ourselves on being just a few minutes from the centre of the capital, with easy access to public transport such as the nearby Cruz Quebrada station, offering a direct connection to Lisbon's vibrant downtown and scenic train rides to the beaches between Lisbon and Cascais. We understand that navigating a new city can be challenging, and our 24-hour reception team is always on hand to assist with directions and transportation options to ensure a seamless experience for our guests.We hope to have the pleasure of welcoming you back in the future.Best regards,D.Rodrigues, General Manager

Dear Bartosz,It was a pleasure to receive your kind review of your stay with us.We are happy we were able to cater to all your needs.We look forward to the pleasure of welcoming you back on a future visit. Best wishes,Duarte Rodrigues, General Manager

Caro(a) hóspede,agradecemos a sua preferência e avaliação.Ficamos encantados por termos ido ao encontro das suas expectativas. A satisfação dos nossos hóspedes é a maior recompensa que podemos receber.Esperamos que tenha a oportunidade de regressar. Votos de um excelente Ano Novo,D.Rodrigues, Director Geral

Dear Guest,Thank you for this review of your recent stay.We're thrilled to hear that our team made a positive impact during your stay, as we pride ourselves on providing friendly and helpful service. It's also wonderful to know that you found comfort in our spacious rooms, which are thoughtfully designed for relaxation. Your enjoyment of the food at our lounge bar is equally encouraging, as we aim to serve delightful culinary experiences.We're sorry to hear that the mattress was not to your liking. We understand the importance of a good night's rest and are looking into ways to ensure all our guests have the most comfortable stay possible. We also appreciate your feedback on the dining options, and it's something we will consider for future improvements.We hope we may have the pleasure of welcoming you back. Best wishes,D.Rodrigues, General Manager

Dear Amy,Thanks for taking the time to share your experience with us.We're glad to hear that you found our rooms to be generously sized, offering ample space for comfort and relaxation. We take note of your comments regarding the furnishings and will look into making necessary improvements to enhance our guests' experience. We understand that the location might have been a bit further out than you anticipated. Our apartment is indeed located on the outskirts of Lisbon, but we are just a few minutes from the city centre and close to public transport options like the Cruz Quebrada station.We look forward to welcoming you back in the future.Kind regards,

Dear Ilian,We are grateful for this kind review about your recent stay.We're delighted to hear that the panoramic seascape from your balcony provided a memorable backdrop to your stay. It's also gratifying to know that our front desk team, including Helena and Beatriz, delivered exceptional service and contributed positively to your visit. We appreciate your recognition of their dedication and friendliness.We would be delighted to welcome you back.Take care,

Dear Etienne,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back. Best regards,Duarte Rodrigues, General Manager

Dear Guest,Thank you for taking the time to share your review.We are glad to hear that you found our one-bedroom apartment spacious and appreciated its location on the 5th floor. We understand that the seating area in the first room might not have been as comfortable as you would have liked, and we appreciate your feedback on this matter.Regarding the studio you stayed in, we apologize for the lack of kitchen utensils and any inconvenience this may have caused. We will make sure to address this issue and ensure that all our apartments are well-equipped for our guests' needs. As for the coffee pods, we understand your concern and will take your feedback into consideration. We apologize for any miscommunication or misunderstanding regarding our staff's responses to your concerns. We strive to provide excellent customer service, and we will work on improving our communication skills to better serve our guests. We also appreciate your feedback on service animals and will ensure that our staff is well-informed about the relevant policies.We hope to have the pleasure of welcoming you back in the future.Best regards,

Dear Lior,Thank you for taking a moment to review your experience.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to seeing you again.Kind regards,Duarte Rodrigues, General Manager

Dear Margo,Thank you for taking the time to write a review.We are glad to hear that you found our room cleanliness and hotel condition satisfactory. We apologize for any inconvenience caused by the new staff members at the reception. We are continuously working on training our team to provide the best possible service to our guests. We appreciate your understanding and patience in this matter.We look forward to the pleasure of welcoming you back on a future occasion.Best regards,

Dear Gregory,Thank you for such a positive review.We are delighted to hear that the two-bedroom apartment provided ample space for your family of four and that you enjoyed our pool facilities. Our goal is to offer a comfortable and relaxing environment for our guests, and it is wonderful to know that we were able to meet your expectations. We appreciate your kind words and look forward to welcoming you and your family back in the future.It would be a pleasure to welcome you again.Best regards,

Dear Robin,Thank you for taking the time to review your stay.We are glad to hear that you found our room amenities satisfactory and that the cleanliness of the room was up to your expectations. However, we are sorry to hear about the issues you faced with our reception team and the plumbing in your apartment. We continuously strive to improve our services and will take your feedback into account to ensure better experiences for our future guests. Our team is always available to assist with any concerns during your stay, and we encourage guests to reach out to us for prompt resolution.We hope to have the pleasure of welcoming you back in the future.Best regards,

Dear Tailiang,Thank you for such a positive review.We are thrilled to hear that you enjoyed the clean room and the spacious balcony with a beautiful view. Our team takes great pride in providing a comfortable and welcoming environment for our guests, and we are glad that our front desk team was friendly and helpful during your stay.We truly appreciate your recommendation and are delighted that you had a memorable stay with us.The entire team look forward to welcoming you back on a future trip.Kind regards,

Dear David. Thank you for taking the time to share your experience with us.We are sorry we fell short in meeting your expectations.However, we would love to know what would have made your stay even better.All of the team really do hope we may have the opportunity to see you again on a future visit. Best wishes,Duarte Rodrigues, General Manager

Dear Miguel,Thank you for taking the time to share your feedback.We are thrilled to hear that our attentive team made a positive impression on you and your family, and that you found our breakfast and dinner buffets to be enjoyable.It's great to know that our parking facilities met your needs and that you appreciated the fully equipped room and the exceptional view from your 4th-floor accommodation. We understand your concern about the absence of a drying rack, and we will take your feedback into consideration for future improvements. In the meantime, our guests can make use of our dry-cleaning and laundry service for their convenience.We hope to have the pleasure of welcoming you again. Kind regards,

Dear Jeremy,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Duarte Rodrigues, General Manager

Dear Rui,Thank you for taking the time to review your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back. Best regards,Duarte Rodrigues, General Manager

Dear Kelly,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future.Best wishes,N.Leandro, General Manager

Dear Giacinto,Thank you for such a positive review.We are delighted to hear that you found our property to be quiet, well-kept, and well-managed. Our staff takes great pride in providing friendly and attentive service, so it's fantastic to know that they were able to accommodate your early flight with a breakfast box. We believe that small gestures like this can make a big difference in our guests' stays.We appreciate your kind words about our room cleanliness, hotel condition, and room amenities. Our goal is to create a comfortable and relaxing environment for our guests, and it's great to know that we were able to meet your expectations.It would be a pleasure to welcome you again.Best regards,

Dear Brenda,Thank you for taking the time to share your experience with us.We are delighted to hear that you found our apartments spacious and clean and that our team made a positive impression on you. It's also great to know that you enjoyed the large pool area and your dining experience.We look forward to welcoming you back for another memorable stay. Best regards,N.Leandro, General Manager

Dear Kevin,We are grateful for this kind review about your recent stay.We are thrilled to hear that you enjoyed the amazing view from your balcony and found our pool area to be a great place to relax. It's also great to know that our staff was helpful and you appreciated the buffet option at our restaurant. We understand that our location might not be the most convenient for those who wish to spend most of their time in the city center, but we're glad that you found the Uber rides to be reasonably priced and that our apartment provided the perfect place for you to unwind before returning home.We would be delighted to welcome you back.Take care,

Dear Wendy,Thank you for taking a moment to review your experience.We are thrilled to hear that you enjoyed your third stay with us and found our property lovely. Our staff truly appreciates your kind words about their helpfulness and politeness. It's great to know that you found our one-bedroom and two-bedroom apartments clean, comfortable, and spacious. We take pride in providing a pleasant experience for our guests, and it's always rewarding to receive such positive feedback. We're also glad that our location was convenient for your visit to the local music festival.We all certainly look forward to seeing you in the future. Best wishes,

Dear Laura,Thank you for taking a moment to review your experience.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to seeing you again.Kind regards,N.Leandro, General Manager

Dear Guest,Thank you for sharing your review.We are delighted to hear that you had a relaxing break and appreciated the cleanliness of our property, as well as the efforts of our housekeeping team.It's also great to know that you found the kitchen area well-stocked and the provided amenities, such as washing up liquid, helpful.We apologise, however, if the breakfast options did not fully meet your expectations. We offer both continental and English breakfast, and we will take your feedback into consideration to improve our selection, especially regarding non-pork items.We understand that our location may not be ideal for those who wish to be closer to the city center, but we are glad that you enjoyed the peaceful atmosphere of our apartment and the lovely pool area. For future reference, our apartment is just a few minutes away from the Cruz Quebrada station, which can take you to various tourist sites and beaches.We look forward to welcoming you next time you visit Barcelona. Best wishes,

Dear Randell,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,N.Leandro, General Manager

Dear Guest,Thank you so much for taking the time to share your positive review.We are thrilled you enjoyed your stay and appreciated our convenient parking.We hope to welcome you back. Best wishes,

Dear Brita,Thank you for taking a moment to review your experience.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future.Best wishes,N.Leandro, General Manager

Dear Brian,Thank you for taking the time to review your stay.We are glad to hear that you found our apartment spotlessly clean and our restaurant and bar staff helpful. Your satisfaction with our cleanliness and staff is important to us.We apologize for the inconvenience you faced regarding the room arrangement. We understand that you requested a twin room and received a double instead. We appreciate your feedback and will work on improving our communication to ensure guests receive the correct room type. As for the humming sound, it might have been the lifts, and we will look into this issue to ensure a more comfortable stay for our future guests. Regarding the coffee-making facility, we would like to inform you that our rooms are equipped with a coffee/tea maker for our guests' convenience.It would be a pleasure to welcome you back in the future. Kindest regards,

Dear Rogerio,We are grateful for this kind review about your recent stay.It's a pleasure to know how much you enjoyed your stay, your feedback is a reward and incentive for our team to continue upholding our high standards. We have noted your feedback and will be taking this into consideration.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,

Dear Yossi,It was a pleasure to receive your kind review of your stay with us.We are delighted to know you had a peaceful night's rest.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold the high standards we set ourselves.We look forward to the pleasure of welcoming you back on a future visit. Best wishes,

Dear Johnny,It was a pleasure to receive your kind review of your stay with us.We are pleased to know that you had an excellent stay.We look forward to welcoming you back. Best regards,

Dear Anita,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our staff to continue with their efforts to uphold our high standards.We look forward to welcoming you back in the future.Best wishes,

Dear Sylwia,Thank you for taking a moment to review your experience.We are pleased to know that you had a good stay with us.We look forward to welcoming you back in the future.Best wishes,

Dear Sofia,Thank you for taking a moment to review your experience.We are very pleased to hear that we met your expectations during your stay and thank you for your kind comments regarding our team. It is always rewarding to receive such feedback.We look forward to seeing you again.Kind regards,

Dear David,We are grateful for this kind review about your recent stay.We are pleased to know that you had a good stay with us.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,

Dear Marianne,Thank you for taking a moment to review your experience.We are pleased to know that you had a good stay with us.We look forward to welcoming you back in the future.Best wishes,

Dear Pramod,It was a pleasure to receive your kind review of your stay with us.It's a pleasure to know how much you enjoyed your stay, your feedback is a reward and incentive for our team to continue upholding our high standards. We have noted your feedback and will be taking this into consideration.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,

Dear Pramod,We appreciate that you took the time to share your feedback.It is a pleasure to hear that you enjoyed your time with us.We look forward to welcoming you back. Best regards,

Dear Stewart,We appreciate that you took the time to share your feedback.The satisfaction of our guests during their stay among us is very gratifying for our team. It's great to know that you appreciated the high standards and quality services we offer.We look forward to the pleasure of welcoming you back on a future visit. Best wishes,N.Leandro, General Manager

Dear Barbara,Allow us to thank you for the time taken to share this review.We are delighted that you had a great stay and appreciated the high standards that we strive to uphold. The satisfaction of our guests is extremely important to the entire team.We are also happy that we were able to help start your day off on the right foot with our tasty breakfast buffet.We hope to welcome you back for another great experience in the future.Best wishes,N.Leandro, General Manager

Dear Mr. Kahn,First of all, we would like to thank you for your preference, to stay with us in the last visit to Lisbon, Portugal.We regreet that didnt meet your expectactions, but we didnt had any comment from you during your stay, neither at the check out. So to improve our services, could you be specific to tell us why the evaluation of 2 in 10 please.Best regards,Nuno LGeneral Manager

Dear Michael,Thank you for taking the time to rate your stay with us.We're sincerely sorry your stay didn't meet your expectations; please do not hesitate to bring any issues or concerns to our attention at the time, so that we may take action to ensure your stay with us is enjoyable.We hope to have the pleasure of seeing you again in the future. Kind regards,N.Leandro, General Manager

Dear Steve,Thank you for letting us know how you rated your recent stay.We're glad your experience has been to your satisfaction.However, we would love to know what would have made your stay a perfect one.We look forward to welcoming you back. Best regards,Rita Mendes, General Manager

Dear Liudmila,Thanks for taking the time to share your experience with us.It's great to know you had a pleasant stay and that our location was so convenient for your needs.We do carry out maintenance work whenever necessary to keep our hotel up to date and have duly noted your feedback for future improvements. We are glad you found your room well-equipped for everything you might need for a comfortable stay.We have addressed your feedback regarding the jacuzzi to the relevant team and are delighted to know that you enjoyed the swimming pool and spa facilities nonetheless.We would love to welcome you back on a future occasion. Best wishes,Rita Mendes, General Manager

Dear Raffaele,Thank you for providing us with your feedback.It's a pleasure to know how much you enjoyed your stay, your feedback is a reward and incentive for our team to continue upholding our high standards.We are, however, sorry you didn't find our location ideal, which we would like to believe is away from the hustle and bustle of the city centre but with a variety of transport options on our doorstep for easy access to the city.We hope to see you again on another occasion.Best regards,Rita Mendes, General Manager

Dear Roger,Thank you for taking the time to review your stay.It's great to know that our location was so convenient for your needs and that our high standards met your expectations.While we are glad that the initial issue with the TV was swiftly resolved, we regret to hear of the other issues you mention. Rest assured we have addressed these with our maintenance team.We are also sorry to read that you felt the service provided by our reception team was not up to the usual high standard we set ourselves and would like to offer our sincere apologies for any delay in dealing with the issues you had. We will be addressing your feedback with them. It is pleasing to hear that you enjoyed the spaciousness of the rooms and we appreciate your suggestions for the additions to the apartment which we have taken note of.Moreover, we regret that your experience at our bar did not meet your expectations and would like to apologise for any inconvenience. We have reviewed your comments with our bar manager and thank you for bringing this to our attention.We are pleased, nonetheless, to know that our pool and fitness amenities were to your liking.We hope to have the pleasure of welcoming you back in the future.Best regards,Rita Mendes, General Manager

Dear Guest,Thank you for this review of your recent stay.We are glad that you appreciated the lovely views of your apartment.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Rita Mendes, General Manager

Dear Rita,Thank you for rating your recent stay.We would have liked to have met all your requirements.We would certainly like to learn more about that in a private message.We look forward to the pleasure of seeing you again in the future. Kind regards,Rita Mendes, General Manager

Dear Jordan,We appreciate that you took the time to share your feedback.It is truly a delight to read that you enjoyed your stay with us, we take pride in catering to our guests’ needs the best way we can and appreciate your kind words.We would be delighted to welcome you back.Take care,Rita Mendes, General Manager

Dear Kenneth, We are grateful for this kind review about your recent stay. We aim to provide a truly unique experience and we are delighted that we were able to exceed your expectations. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. We would be delighted to welcome you back. Take care, Alfredo Tavares - Diretor Geral