Ratings based on 369 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom paris

Pratique et confortable

Posted Nov 13, 2014
Pros: Déco moderne, propre.
Tout est à pied de l'hotel, le centre ville à moins de 10 mins. Aeoroport possible en metro ou en taxi pour une dixaine d'euros.
5 out of 5
Recommended
for Everyone
by A verified traveler

hotel centrico

Posted Nov 12, 2014
atención del personal de recepción inmejorable, habitación justa de espacio pero muy bien aprovechada y más que suficiente, lo mejor la ubicación y la relación calidad precio. El desayuno muy abundante y variado.
3 out of 5
by A verified travelerfrom Cornwall

Charges you need to know about.

Posted Nov 10, 2014
Pros: The convenience to the shops and restaurants. Ideal for walking to view the historic buildings etc.
Cons: Drop hidden charges, or make them known beforehand.
Location: See what you like about hotel
Our arrival at the Hotel was marred by a very expensive Taxi ride from the Port. The driver charging us 38Euro (the usual charge as we found out later being no more than 12Euro). The Hotel was very smart, the Reception staff very helpful. The Room was clean and stylish with very comfortable bed and crisp cotton linen. However, when placing our valuables in the safe we found there was a charge to use it. There was also a charge for the Coffee/Tea making facility. When we asked about Wifi we were told there was yet another charge, this time for 15Euro per 24 hour, although we could use the two laptops in reception ( which was not ideal) for free. Whilst we realise that some hotels do still charge for Wifi, we have stayed in many "City Hotels" in Europe, and have spoken to several other well seasoned travellers who were scandalised to hear about the charges for the safe and Coffee facilities. Whilst we realise every business needs to make a profit, we feel rather abused by the experience and would suggest you make these charges known to any future guests. All in all this has left us with a poor view of Lisbon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Don't Judge

Posted Nov 2, 2014
Pros: Brilliant staff members all around, if it wasn't for them we don't think we would have enjoyed our stay. the restaurant inside is over priced go out.
Cons: Some touch up need inside rooms, lick of paint very minor stuff. There is a massive extract fan which is noisey but didn't bother us to be honest.
Well we decided to stay central to everything and have to say, great location. Easy access to the metro station, shops and restaurants are not too far aswell. (Needed to walk around on the first day just to know whats close by) We traveled to Lisbon for a close friends wedding and wanted to be close to everyone. Must say everything had to be around my little princess who is just under 2 years old. (Shops, zoo, restaurants, she is too a bit of an explorer) if you walk down from Avenida metro for about 10 min you will find lots of shops and restaurants towards Rossio metro station. You could hop on the metro but we wanted to explore on foot, and was surprised to find Starbucks so close by, an ice cream / desert joint (not far from Hard Rock Cafe) really nice indian resturant called Nazrul. We only stayed for 4 nights so most time was spent visiting friends, going to Lisbon Oceanarium which was amazing, hopped on the cable car, went to the zoo. There is also a really good indian resturant which is 7 minutes away from the hotel called Bengal Tandoori. ( worth checking out) The staff at the hotel was amazing really, really helpful and very approachable who went out the way if I needed anything for my princess. Breakfast staff again brilliant service from the team, can't recall of one staff member name. But he was so funny, always ensured all the guests in the hotel needs was met. (Bald guy with a goatee, only one person there sorry)
4 out of 5
Recommended
for Other
by A verified travelerfrom UK

Very central & comfortable hotel.

Posted Oct 25, 2014
Pros: Central location & comfort.
Cons: Would have been nice if pool bar had been open during our stay.
Location: Within a few yards of Avenieda Metro station & on route for tourist hop on & off buses. Go up funicular to Alto Bairro. Visit Castle Sao Jorge area.
Right in the heart of city, so ideal for sightseeing on public transport. Comfortable hotel with all our needs catered for. Don't bother with E15 breakfast - go to one of the many nearby cafes unless you have breakfast included in hotel deal. Go for superior room which has a balcony if weather good. Pool is small but fine for a quick dip.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom C

Great locality

Posted Oct 17, 2014
Lovely hotel just didn't get enough time to spend in it. The bar was great with really helpful staff.
4 out of 5
Recommended
for Families
by Juhafrom Turku

Posted Oct 14, 2014 on Hotels.com
Yleisvaikutelma ihan ok, siivous toimi hyvin myöskään aamiaisessa ei ollut moittimista. Pieniä yksityiskohtia aina löytyy mitä voisi parantaa kuten tässä huoneessa liukuovet komeroissa, eivät oiekin toimineet kuten pitäisi, sai käyttää vähän voimaa.
Comment from Hotel Management
Oct 31, 2014 by Dear Tracey, Hotel Management
Dear Mr/Mrs. Juha, Thank you for sharing your recent stay experience at Hotel Tivoli Jardim. We are happy to know that we met your expectations and rest assured that I will share your comments with the entire Hotel Team. Thank you again and hope to welcome you back soon again in Lisbon ! Kind regards Rui de Sousa Director Geral
5 out of 5
Recommended
for Everyone
by A verified traveler

Good central hotel

Posted Oct 13, 2014
V helpful and friendly staff. Great location. Superb breakfasts. Great rooms. Good value
5 out of 5
Recommended
for Getaway With Friends
by Alanfrom Rio de Janeiro

Ótimo custo-benefício em local central em Lisboa

Posted Sep 27, 2014 on Hotels.com
Segunda vez que fico neste hotel. Pontos positivos: excelente localização. serviço atencioso e eficiente. Check in e check out rápidos. Quarto confortável. Café da manhã bem completo. Pontos negativos: wi-fi ruim. banheiro bom, mas o box não impede que o banheiro alague.
Comment from Hotel Management
Nov 1, 2014 by Dear Tracey, Hotel Management
Prezado Sr. Alan, Muito obrigado pelos seus comentários à sua recente estadia no Hotel Tivoli em Jardim. Ficamos muito contentes pelo Hotel e Serviço corresponder às suas expectativas. Todos partilhamos os seus comentários com grande satisfação. Agradeço-lhe também a sua referência ao wi-fi e banheiro, aproveito para lhe referir que iremos avaliar o seu comentário para considerarmos as alterações necessárias. Na expectativa de o voltar a receber de novo no Hotel Tivoli, apresento-lhe os meus cumprimentos Rui de Sousa Diretor Geral
2 out of 5
by A verified travelerfrom Belo Horizonte

correct mais sans plus

Posted Sep 21, 2014
Pros: rien de particulier
Cons: offrir un internet vraiment gratuit, sans condition prelalble
Location: hotel bien situe dans le centre mais en retrait par rapport a l´autre hotel Tivoli qui donne lui sur l´avenue Liberdade
hotel correct mais sans personnalite attention : internet n´est gratuit qu´a la condition de remplir un questionnaire pour se referencer aupres des differents hotels du groupe (j´apprecie assez peu) il y a beaucoup d´hotels dans cette gamme dans le centre de Lisbonne la prochaine fois j´essaierai ailleurs