Ratings based on 276 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Cheshire

Ideal location

Posted Apr 12, 2015
Cons: Tea and coffee facilities in the room
Location: Pena Palace is worth a visit especially the gardens. The Moorish castle views are outstanding.
Lovely views from his hotel, rooms are clean and tidy and have a well stocked mini bar though tea and coffee facilities in the room would have been helpful. Hotel bar is reasonably priced and comes with a great view of the valley. The biggest plus though is its central location to the National Palace, restaurants and bus services to the other palaces.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Stockholm

Det är otroligt fint hotell i hjärtat av Sintra

Posted Mar 6, 2015
Pros: Miljö. Läget nära till allt. Bra frukost. Utsikt, Rent och mysigt rum. Vänlighet av personal.
Cons: Det tycker vi inte.
Location: Se alla sevärdheter av Sintra.
Det är ett av bästa hotell där både jag och min make trivdes jätte bra. Det var gott mat och konstnärlig miljö och inte minst viktigt ett vänligt bemötande av personal.
Comment from Hotel Management
Apr 28, 2015 by João Corte Real, Hotel Management
Dear Guest Thank you for sharing your experience of staying at the Tivoli Sintra with us. We were happy to hear that you liked our hotel, where you can enjoy the nature, history and leisure which the town of Sintra offers. We look forward to being able to welcome you back on your next stay in Sintra. João Corte Real General Manager Hotel Tivoli Sintra
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Centrally located, spacious room

Posted Feb 26, 2015
Pros: Location.
Cons: Internet price is tremendously high, while other hotels offer it as a complimentary service.
Location: Centrally located in downtown touristic Sintra.
Very nice hotel, located in the heart of Sintra's touristic center. Plenty of cafes, restaurants nearby.
Comment from Hotel Management
Mar 30, 2015 by João Corte Real, Hotel Management
Dear Guest Thank you for sharing your experience with us and specifically about the fact that no free internet service was provided. I would just like to mention that if you sign up to our free loyalty programme - Discovery- you will have free WIFI internet as well as other benefits such as a free bottle of mineral water in your room on arrival. Sign up on your next visit and you'll also have access to a unique portfolio of local experiences. I am glad to hear that you enjoyed the location of our hotel, right in the center of Sintra, next to all the monuments and tourist sights. We look forward to being able to welcome you back on your next stay in Sintra. Best Regards, João Corte Real General Director of the Tivoli Sintra
2 out of 5
Recommended
for Couples
by fernanda maria almeidafrom castro daire

havia lenços de papel no chão do quarto

Posted Feb 3, 2015 on Hotels.com
Para um hotel quatro estrelas deixou-me muito desiludida
Comment from Hotel Management
May 2, 2015 by Corte real, Hotel Management
Estimada cliente, Obrigado por compartilhar a sua opinião sobre a sua experiência no Tivoli Sintra. Em relação à limpeza, peço as nossas sinceras desculpas se facto encontrou lenços de papel no chão do seu quarto. É a primeira vez que lemos um comentário como este e não há nenhuma razão operacional para tal acontecer, uma vez, que todos os quartos são limpos diariamente por uma equipe experiente e dedicada. Já partilhei as suas observações com a nossa Governanta Geral e asseguro-lhe que já foram tomadas as medidas necessárias para superar as falhas que mencionou no seu comentário, como poderá certamente comprovar numa próxima estadia. Esperamos voltar a recebê-la na sua próxima visita a Sintra. Com os melhores cumprimentos, João Corte Real Director Geral do Tivoli Sintra
3 out of 5
Recommended
for Families
by A verified traveler

All ++ Except for Staff

Posted Jan 29, 2015 on Hotels.com
Great location with large comfortable rooms. My main complaint was the staff, they did their best to avoid any questions we asked them (easy questions) and by the end of the weekend it felt quite hostile. Too bad, because the facilities were beautiful (if not a bit dated) and the location was supreme in the dreamy city of Sintra.
4 out of 5
Recommended
for Families
by Lilianafrom México

Sintra, maravillosa y Trivoli excelente

Posted Jan 21, 2015 on Hotels.com
El hotel está estupendo, la ciudad es muy pequeña pero yo volvería por más días para seguir disfrutándola. Lo que si me gustaría que fuera mejor es la señal de wifi en el hotel
4 out of 5
Recommended
for Families
by A verified traveler

Calidad Habitación

Posted Jan 5, 2015 on Hotels.com
La habitación se veía vieja y no ofrecían wifi gratuito en ella. Bajar al lobby para conectarse es incómodo.
4 out of 5
Recommended
for Getaway With Friends
by Taekofrom 日本

立地すばらしい

Posted Nov 30, 2014 on Hotels.com
王宮の隣という立地の良さ。部屋は広く、ベランダあり、難は遮光カーテンだけでレースがないために開けっ放しに出来なかったこと。
Comment from Hotel Management
Mar 28, 2015 by Corte real, Hotel Management
Dear Guest Thank you for sharing your experience of staying at the Tivoli Sintra with us. We were happy to hear that you liked the location of our hotel, right in the center of Sintra, next to all the monuments and tourist sights. We are also glad to know that you enjoyed our large rooms with their panoramic views of the valley and Sintra Village. We look forward to being able to welcome you back on your next stay in Sintra. My Best Regards João Corte Real General Director of the Tivoli Sintra
3 out of 5
Recommended
for Couples
by Johanfrom Paris

Hotel bien situé

Posted Nov 26, 2014 on Hotels.com
Hotel très bien situé au coeur du village de Sintra, Proximité avec de nombreux restaurants et les différents bus pour effectuer les visites. L’hôtel parait juste un peu vieillot en terme de décoration et de mobilier pour un 4 étoiles.
Comment from Hotel Management
Mar 28, 2015 by Corte real, Hotel Management
Cher Client, Merci d'avoir pris le temps de partager votre expérience suite à votre séjour au Tivoli Sintra. Nous sommes heureux que vous ayez apprécié l'emplacement de notre hôtel dans le centre de la ville de Sintra, près de tous les monuments et sites touristiques de la région. Je regrette que la décoration de l’hôtel n’ait pas atteint vos attentes. L'hôtel a ouvert depuis quelques années et la décoration est inspirée dans le paysage de Sintra avec un mobilier rustique et typique de cette région. Cependant, nous prendrons vos commentaires en considération lors de notre prochain remodelage. Cordialement, Joao Corte Real Directeur Général Tivoli Sintra
3 out of 5
Recommended
for Couples
by Mikaelfrom Malmö

Centrala sintra

Posted Nov 21, 2014 on Hotels.com
Perfekt i centrum o god service
Comment from Hotel Management
Mar 14, 2015 by Corte real, Hotel Management
Dear Guest Thank you for sharing your experience of staying at the Tivoli Sintra with us. We were happy to hear that you liked the location of our hotel, right in the center the Sintra village, next to all the region's monuments and tourist sights. We were pleased to read your feedback regarding the hotel staff. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the hotel. We look forward to being able to welcome you back on your next stay in Sintra. My best regards, João Corte Real General Director of the Tivoli Sintra