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Rating 10 - Excellent. 322 out of 497 reviews" "
10 - Excellent
322
Rating 8 - Good. 115 out of 497 reviews" "
8 - Good
115
Rating 6 - Okay. 42 out of 497 reviews" "
6 - Okay
42
Rating 4 - Poor. 10 out of 497 reviews" "
4 - Poor
10
Rating 2 - Terrible. 8 out of 497 reviews" "
2 - Terrible
8
9.4/10
Cleanliness
9.4/10
Staff & service
8.6/10
Amenities
9.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Okay
Kenneth
Business traveler
Apr 20, 2024
Liked: Cleanliness
I was in a room near the interstate and heard trucks at night
Kenneth
Stayed 1 night in Feb 2024
Response from Brooke on Apr 21, 2024
Good afternoon!Thank you for taking the time to fill out a survey regarding your recent stay at our property. I apologize about the traffic noise keeping you awake all night. I would love to have the opportunity to speak with you in person regarding the problem and a resolution. Please reach out to the hotel directly to further discuss the matter.Sincerely,Brooke
Got a jacuzzi suite and fill up tub and it was filthy.
Jeffrey
Stayed 1 night in Feb 2024
Response from Brooke on Feb 18, 2024
Good morning, Jeffrey!I am sincerely sorry for the condition of the jacuzzi tub. I can't explain what caused that to happen. I've never seen such a thing happen in my 19 years here. We have issued a full refund for your stay with us. Again, please accept my sincerest apology.
Property was ok. Staff was not as helpful as could have been because we booked through a 3rd party. Thats what they informed us anyway. Pillows are completely terrible, beds are hard as a rock. Breakfast was also terrible.
The staff were friendly and very accommodating. The room was very nice, the jacuzzi tub was nice and clean as well. Some place the tubs are NOT clean. This was good.
The only thing I would change is the quality of the eating utensils. Sturdier plastic or metal would be better. I thing metal would be more eco-friendly.
Everything was just right. Room clen front desk very helpful good breakfast.
Cynthia
Stayed 3 nights in Sep 2023
8/10 Good
Janice
Sep 4, 2023
Liked: Staff & service
My room was on first floor at the end of long hall. Hallway smelled like urine. Smell was stronger at start of hallway, closest to front desk and elevators. Got better the farther you walked down. No I did not make a complaint. I had a very busy schedule and did not have time to report this. Smell was very nasty. Lots of show dogs on premises.
Staff was very friendly and helpful. I was disappointed the website didn't mention that the spa was out of order. The spa was one of the reasons i chose this facility
RICK
Stayed 1 night in Aug 2023
8/10 Good
Mindy
Aug 8, 2023
Liked: Cleanliness, staff & service
Fabulous staff but the property needs some updating and renovating — wall paper shouldn’t be peeling off the wall.
My stay here was just fair. I was not impressed with anything about hotel. The beds are uncomfortable and the rooms are dated and old. I didn't sit on the sofa at all because it looked unkempt and not clear at all.
Jonathan
Stayed 3 nights in Jun 2023
10/10 Excellent
David
Traveled with partner, Traveled with pets
Jun 6, 2023
Liked: Cleanliness, staff & service
Delightful inn. Only issue is plumbing noises coming from others taking showers at the crack of dawn.
The bed was awful, but I like a softer mattress. Our room was closest to the interstate. Very, very noisy.
Shower stall needed a good deep cleaning around the edges of the glass door. Pillows were small and flat.
Suzanne
Stayed 2 nights in Mar 2023
Response from Brooke on Mar 21, 2023
Good morning!Thank you for taking the time to fill out a survey regarding your recent stay at our property. If there is ever a problem with your room, please never hesitate to reach out to the front desk to inquire about a room change. We like to know about problems during the guests stay to ensure all guests leave 100% Happy. Please reach out to the front desk regarding compensation between the hours of 9am and 2pm.
Kids and I stopped over on our way home from visiting friends. The room was cozy and clean. The showers were nice and warm and we were so glad for the opportunity to relax
We enjoyed our stay at this facility while on our way to Arkansas. We had a problem with the TV and the staff quickly responded with a switch in rooms. Very pleasant staff at check-in and check-out as well. We would definitely stay again.
The property was fine. The breakfast was great. The shower in our room was difficult to adjust. It took me a few minutes to get the temperature right. Disappointed that there was no place to recycle.