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Reviews of Holiday Inn Express Hotel & Suites Atlanta East - Lithonia, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Atlanta East - Lithonia, an IHG Hotel
7846 Stonecrest Square, Lithonia, GA

Reviews

7.6

Good

Rating 10 - Excellent. 247 out of 604 reviews" "
Rating 8 - Good. 166 out of 604 reviews" "
Rating 6 - Okay. 72 out of 604 reviews" "
Rating 4 - Poor. 50 out of 604 reviews" "
Rating 2 - Terrible. 69 out of 604 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Cleanliness
Breakfast sucked!! Egg white omelets and turkey sausage (rubbery) Customer service could have been better. Property prone to have cars broken in even though they have security. Staff not that outgoing.
Stayed 1 night in Apr 2024

2/10 Terrible

Latonya

Stayed 1 night in Mar 2024

10/10 Excellent

Koren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Carron

Liked: Cleanliness, staff & service, amenities
They actually ran out of plates and forks during breakfast. Otherwise I had a good experience
Stayed 3 nights in Mar 2024

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy with staff and cleanliness of hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Zenayda

Good
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Near Mall
Stayed 2 nights in Feb 2024

8/10 Good

Mercedez

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Leslie

Property needs a facelift, in rooms and common areas!
Stayed 1 night in Feb 2024

2/10 Terrible

Jasper

Stayed 2 nights in Feb 2024

6/10 Okay

Cassaundra

Liked: Staff & service
I like the convience of the property and the exceptional customer service by staff on my past and present stay. They go above and beyond to accommodate customers. However, the wear and tare of the rooms is something I really dislike. The furniture peeling , furniture and floors has spots everywhere, and the bathrooms are not bad, but could use some good touch ups and ensure things operate properly. All this is possible wear and tear.
Stayed 1 night in Jan 2024

10/10 Excellent

Venise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just OK
Stay as a whole was alright. The ceiling in bathroom (room 205) was peeling and the bathroom had no exhaust fan at all, which was strange. The hot breakfast was very lacking. Pancake machine didn't work and everything else was very scarce. There was cereal but no milk. The only breakfast meat was pork. We frequent Holiday Day Inn Express, ALOT and this was the ONLY time we were somewhat disappointed.
Stayed 1 night in Jan 2024

8/10 Good

Lynae

Traveled with family
The room was very clean but the bed was not comfortable. Pillows rough and flat. Thermostat did not seem to be working; outside temp was in the 30’s. Curtains did not close so heard interstate roar all night. Bathroom very clean. Staff very helpful and friendly.
Stayed 1 night in Jan 2024

2/10 Terrible

Tonia

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not Happy about additional Charges
Stayed 1/5/24 and 1/6/23. I rated 3 stars for the simple fact I am waiting on my money to go back to my account. (should not have to wait on my money. The hotel was paid instantly so my credit should be instantly). I paid at the hotel and was told by Nine they would hold an additional $50 on my debit card but would be credited back after check-out. Which was fine with me. However, I was charged another $116 and this charge was not mentioned at check in and I did not authorize it nor did I order room service. I called Saturday night to find out why my card was ran and was told that was a mistake. The lady told me she would make sure I didn’t get charged again. At check out, the guy at the desk saw the charge and also said he didn’t know why it was charged and explained that I will be credited back the additional charges. I am still waiting for my money. I have automatic payments set up and unfortunately this has interfered with my balances. In total I was charged($232.72 room total $50 incidental fee and just a random $116.36) $399 for two nights. As far as the condition of the hotel: The hotel room was clean, dated but clean.
Stayed 2 nights in Jan 2024

2/10 Terrible

Josie

Stayed 1 night in Dec 2023

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Stephone

Liked: Cleanliness, staff & service, property conditions & facilities
Need to be updated. Lights doesn't work, tv is smart and old. Bathroom not clean
Stayed 1 night in Dec 2023

10/10 Excellent

Terry

Stayed 3 nights in Nov 2023

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
Horrible
Stayed 1 night in Dec 2023

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs Up
Holiday Inn Express was great. Clean, nice rooms, close to everything we needed to do. Would definitely stay there again. Checked in by Caroline. She was so nice and friendly and made me and my wife feel welcome. Great job Caroline. Traveling again to Georgia next year will probably be staying here again.
Stayed 4 nights in Nov 2023

10/10 Excellent

Sylvia

Traveled with partner
Liked: Cleanliness, amenities
Love the staff
Stayed 1 night in Nov 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent professional friendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Monica

Stayed 1 night in Nov 2023

10/10 Excellent

Michael G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Michael G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Mike

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lukewarm Experience
The water in the shower was only lukewarm, it was like the handle was blocked to turn it up past halfway and made for a very unpleasant experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Stefanie

Liked: Amenities
Very helpful staff

4/10 Poor

jacob

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We didnt have any extra toilet paper in the room so we ran out. Luckily we didnt need any more. We didnt have any rags in the room for us to shower with so we used hand towels. I booked this hotel because i like holiday inn express breakfast but when we got down at 645am they hadnt started yet. They were suppose to start at 630. I overheard the front desk clerk say that the people showed up late and were working on the breakfast. We waited til 7am and left because we needed to get on the road to get home.
Stayed 1 night in Nov 2023

8/10 Good

Mike

Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Clean, comfort, no hot water
The overall stay was pleasing with the exception of the water conditions. The hot water was nonexistent.
Stayed 1 night in Nov 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Vallery

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

corey

Disliked: Staff & service, property conditions & facilities
I didn't stay at the hotel after I checked on because the room spelled horrible, the light in the bathroom was flickering and it was a handy room. The front deserve associate was very unprofessional as well. We went up to the room and didnt stay, we found other accommodation from 10/27 to 20/29.
Stayed 2 nights in Oct 2023

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Nydasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeting was excellent staff was great
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel. Friendly service.
Stayed 1 night in Oct 2023

10/10 Excellent

Hodge

Stayed 1 night in Oct 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

LOYD, Rock Island

Traveled with family
Liked: Staff & service
Disliked: Amenities
We had 3 separate room reservations confirmed through Expedia for 8 family members travelling together. While enroute lunchtime the day of arrival, we received text notifications from Expedia that there was an urgent message from the hotel. The messages were all the same, something very unclear in its intent, stating something about not accepting funds from outside their group. I called the hotel from my cell phoneand was answered with," please hold". After waiting 15 minutes on hold(I was just a passenger with nothing more important to do), I finally hung up and called again. Repeat scenario except this time I waited 30 minutes on hold. Since I was unab[le to speak with anyone at the property, I called Expedia customer service. The agent there could find no problems with my reservation, so she offered to contact the hotel for me. They would not even answer the phone for her! When we arrived, they no longer had the room selections available. Two of us are disabled, and we really needed the mobility accessible room we reserved. The woman at reception was not rude or unkind, but she did not really make us feel welcome. After hearing our story, she tried to shift the blame to our third party booking agent; but with over 20 years of really good experiences with Expedia, we weren't accepting that excuse. She did give us 3 double suites at a rate which was not totally unreasonable. Not any more room for this review. Holiday Inn Express-NEVER AGAIN!

4/10 Poor

Marilynn

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again
The room was bad. Lighting was awful. Water was cold. The phone didn’t work. I needed extra towels twice and had to leave my room to go downstairs to get them from the front desk. There were break-ins to cars and a shooting outside of the hotel. The price did NOT match the experience.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023

10/10 Excellent

trenell

Traveled with family and small children
Liked: Amenities, property conditions & facilities
This property was nice clean but there was a car break in while we were there. Sure these things happen however the hotel should have some type of security to rove the parking lot or some lighting to deter this from happening. Thankfully it wasn’t my car that was targeted but glass on the ground was everywhere. I would stay again because this could be a random car theft however I fear for the safety of my vehicle.
Stayed 2 nights in Oct 2023

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. However the room was supposed to have a sofa. It did not. Issues with the shower setup. Water kept leaking to the floor
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Alister

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable environment.
Stayed 2 nights in Sep 2023

4/10 Poor

TERESA

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The stay there was ok No pool No bacon for breakfast
Stayed 5 nights in Sep 2023

8/10 Good

Florette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was very convenient to shopping (Mall) lots of restaurants close by. I didn't like that it be was not that easy to find - the last hotel in the back of a cluster of hotels. Wasn't very visible. The hotel staff were very friendly especially the Jamaican supervisor over the room service staff. Breakfast wasn't bad, typical hotel breakfast. Didn't like the fact that they didn't have bottled water to give us at the front desk as some hotels do as a courtesy. The room was clean & the bed comfortable. Even the pillows were comfortable. Overall, it was a pleasant stay & I'd definitely stay there again.
Stayed 1 night in Sep 2023