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Reviews of AmericInn by Wyndham Stonecrest near Atlanta

2.5 out of 5
AmericInn by Wyndham Stonecrest near Atlanta
7900 Mall Ring Road, Lithonia, GA

Reviews

6.4
Rating 10 - Excellent. 255 out of 1001 reviews" "
Rating 8 - Good. 242 out of 1001 reviews" "
Rating 6 - Okay. 143 out of 1001 reviews" "
Rating 4 - Poor. 134 out of 1001 reviews" "
Rating 2 - Terrible. 227 out of 1001 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

daniel

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was disgusting!
Stayed 2 nights in Apr 2024

6/10 Okay

RICKIE G

Business traveler
Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
i frequent this hotel often..good service and property thx
Stayed 2 nights in Dec 2023

2/10 Terrible

Serapio

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Linda

Business traveler, Traveled with family
Disliked: Cleanliness
The room wasn’t clean. I had to clean the side table and the table you sit at. I stayed two days, and I had asked if they could clean my room and bring clean towels.
Stayed 2 nights in Dec 2023

4/10 Poor

george

Disliked: Cleanliness, staff & service, property conditions & facilities
the property is in poor condition. needs to be shut down until its fully ready for business
Stayed 1 night in Oct 2023

4/10 Poor

Charles

Liked: Staff & service, property conditions & facilities, room comfort
Deposit and hallway resident
When reserving the room online for an overnight stay, I don't recall seeing that a $100 deposit was required. Upon check-in, I was shown the desk banner and may card has a pending charge with the stay and deposit. After five business days, I received bank confirmation that I was only charged the stay. There was damage to the sofa and light switch cover in the bathroom. The disinfectant used on the carpet was aggravating our breathing, so we cut the air on high and left for dinner. The environment was better upon return. I residents were noisy through the night. We left at 5 AM the next morning and found a person sleeping in the hallway. I will never stay at that location again.
Stayed 1 night in Nov 2023
Response from AR on Nov 15, 2023
Dear Charles,Thank you for choosing our AmericInn by Wyndham for your recent visit to Stonecrest area.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay at AmericInn by Wyndham in Lithonia, Ga regarding deposit and housekeeping helps us understand the kind of servicesour guests appreciate as well as areas in need of improvement. You deserve, and should rightfully expect, world-class service from Wyndham, including courteous and efficient handling of inquiries and consistent resolutions for them.Again, your feedback from your stay on November 2, 2023 will help us identify the opportunities where we can focus on making improvements.I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,AmairaManager

6/10 Okay

Robert

Traveled with group
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from AR on Nov 2, 2023
Your review made our day! Thanks for taking the time to share your experience with us.

2/10 Terrible

Carolyn

I stay 3 days,and it took 4 weeks to get back my deposit
Stayed 1 night in Oct 2023
Response from AR on Oct 26, 2023
Dear Ms Carolyn, you checked out on 23 Oct. It takes5-7 business days for the deposit to be refunded. Please allow a few more days & you'll have your deposit reflect back

2/10 Terrible

Charlett

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AR on Oct 23, 2023
Thank you for sharing this honest feedback, Charlett. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AR on Oct 23, 2023
Your review made our day! Thanks for taking the time to share your experience with us.

4/10 Poor

Shardé

Traveled with family
Disliked: Amenities
I’ve been staying here the last 3-4 years when I come to visit family. This is by far the worst experience I’ve had. I’m not sure if it just went down hill since changing to a Wyndham property or what. I had to switch rooms due to plumbing issues. I didn’t even mention that only three outlets worked in the room, Tv fuzzy as well as the fridge not properly functioning. The second room I was moved to was dated. Smelled like it had been sitting with no air circulating. We found dirty towels in the closet. Had to go buy some febreeze small spaces to make the room fresh being told that was the only “king size suite” they had available at that time and didn’t want to cause anymore fuss. The staff there were all polite and very punctual when we asked for the room to be serviced.
Stayed 4 nights in Sep 2023
Response from AR on Oct 23, 2023
Thank you for sharing this honest feedback, Sharde. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

2/10 Terrible

Alemu

Disliked: Staff & service
Location was good but the service was terrible!
Stayed 2 nights in Sep 2023
Response from AR on Oct 23, 2023
Thank you for sharing this honest feedback, Alemu. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

6/10 Okay

Tamara

Stench in the hotel. I asked for a non smoking room and was put in a smoking room and charged $100 deposit for possible smoking damages. The couch had burns from previous smokers. The sinks were stopped up as well the tub. Never again.
Stayed 1 night in Sep 2023
Response from AR on Oct 23, 2023
Thank you for sharing this honest feedback, Tamara. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

6/10 Okay

Yolanda

Propery was average
Stayed 2 nights in Sep 2023
Response from AR on Oct 23, 2023
Thank you for sharing this honest feedback, Yolanda. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

6/10 Okay

Regina

Stayed 1 night in Sep 2023
Response from AR on Oct 23, 2023
Thank you for sharing this honest feedback, Regina. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

8/10 Good

Marcellinus

Stayed 1 night in Sep 2023
Response from AR on Oct 23, 2023
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

8/10 Good

Carla

Stayed 1 night in Sep 2023
Response from AR on Oct 23, 2023
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

2/10 Terrible

Denell

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from AR on Oct 23, 2023
Thank you for sharing this honest feedback, Denell. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

4/10 Poor

Mary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
While we enjoyed are time by the end. This was not the best hotel. The room was missing a phone, TV didn't come on and the floor was soaked. The elevator was working on and off and their grab and go breakfast was two boxes of cereal. lol and the pool was broke. Look, we had a good time with the staff - they were wonderful. Really enjoyed the front desk employees. But overall I wouldn't book here again. I should have done better research.
Stayed 2 nights in Aug 2023
Response from AR on Nov 2, 2023
Thank you for sharing this honest feedback, Denell. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again.

8/10 Good

Tabia

Stayed 1 night in Aug 2023
Response from AR on Nov 2, 2023
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

10/10 Excellent

trenell

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was ok I would stay again. However there was electrical equipment that did not work and when I called the front desk they were dismissive. All equipment and amenities should work being that’s why customers make decisions to stay at the business.
Stayed 1 night in Aug 2023
Response from AR on Nov 2, 2023
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

2/10 Terrible

Anne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Terrance

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay at Americinn by Wyndham.
I’m active duty Navy so im accustomed to poor living conditions, but this hotel will get zero stars from me. The room was not clean. There was trash still in the trash cans. There was old, dried up food on the carpet. The couch was filthy to the point I would not let my family touch it. The beds had other people’s hair in it. If I wasn’t in town for a family emergency, I would have walked out the moment I walked into the room. I can’t believe this establishment got $300 out of me, plus an additional $100 deposit. Wyndham’s name should not be attached to this hotel. I’m actually angry about my stay knowing there were other options in the area.
Stayed 2 nights in Aug 2023

8/10 Good

Trina

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was excellent, clean comfortable. The only issue i had was the pool was out of order and dirty.
Stayed 2 nights in Jul 2023
Response from AR on Nov 2, 2023
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

4/10 Poor

Juan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Erika

Business traveler
Disliked: Cleanliness, property conditions & facilities
0/10
Stayed 1 night in Jul 2023

4/10 Poor

Ashley

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Air not working in lobby..smelled really bad
Stayed 2 nights in Jun 2023

2/10 Terrible

Ronald

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When I checked into my room there was tools left in the room with stains on carpet. So when I went to let the front desk know they changed my room to another room with red stains on carpet dirty bed lining and the ac did not work so they changed me to another room and it wasn’t any better. By far the worst stay in a hotel ever. I requested to speak with skim wine from management for a refund and was refused
Stayed 2 nights in Jun 2023

2/10 Terrible

Yaki

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was just nasty. Carpet disgusting. I don’t even want to go into this. Just don’t stay here. I will get my money back for my stay. I wish I could post my pictures they would better explain this madness. I had to check out and go to another nearby hotel. Just awful.
Stayed 3 nights in Jun 2023

2/10 Terrible

Timothy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NASTY!!!
It was horrible. The room wasn’t clean and the television didn’t work. Went to the front desk to request a new room and was told there was no more clean rooms available.
Stayed 1 night in Jun 2023

2/10 Terrible

Darlena

Disliked: Cleanliness, staff & service
M
Stayed 1 night in Jun 2023

2/10 Terrible

Joi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Nina

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The concierge told us that we got the last set of towels for the entire hotel, until 10am the next day. There were no towels in our room upon arrival. There was only 1 working ice machine; which happened to be on the 1st floor. Otherwise; my stay was okay, but this was my 1st and my last. It kind of seemed like it was a trap house. Thank God we only stayed one night.
Stayed 1 night in Jun 2023

2/10 Terrible

Laura

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!
Terrible hotel. DO NOT STAY HERE! I had to ask for sheets for the sleeper sofa for my kids and I was told “most people don’t even know it pulls out. I don’t know if we even have sheets.” I was given sheets that didn’t fit and no blanket or pillows. No breakfast or pool as advertised. Dirty room. I’ve never left a bad hotel review. Ever. I repeat DO NOT STAY HERE!
Stayed 1 night in Jun 2023

8/10 Good

Anita

Stayed 5 nights in Apr 2023
Response from AR on Nov 2, 2023
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

2/10 Terrible

Sharla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were filthy, literally stains everywhere, and needs to be renovated. No complimentary breakfast as advertised, pool was out of service, only 1 working ice machine on 1st floor. Whole place smells like weed. I can’t believe we paid double the price than most people because we booked online!
Stayed 1 night in Jun 2023

6/10 Okay

Wyketa

Traveled with family and small children
Liked: Cleanliness
the $100 fee is too much for 1night not enough towels the remote does not work
Stayed 1 night in Jun 2023

2/10 Terrible

Veda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

4/10 Poor

cedric

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

2/10 Terrible

Kevin

Stayed 1 night in May 2023

4/10 Poor

William

Disliked: Property conditions & facilities
Just really third rate. Couldn't do a wake call.
Stayed 1 night in May 2023

4/10 Poor

George

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
What a disappointment. Will never stay here again. When new it was probably very nice but it's like they are getting ready to close it now. Under-staffed. Very dirty. Horrible condition. We even saw (in our room) a small hole in the wall that had been stuffed with paper. TV in first room wouldn't even turn on so they moved us to another. That TV turned on but did not work--message popped up saying not enough power. No coffee cups. No glasses. No Kleenex. At first we thought the bottom sheet on bed was soiled but on closer look we saw that it was so threadbare it looked soiled. They said they provided a grab and take breakfast. There were six granola bars and a stand with some tangerines.
Stayed 1 night in May 2023

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Check in slow, credit card declined although valid. $100 incidental deposit. For what? No water for sale or provided. Bed uncomfortable due to plastic sheet. AirCon loud. Fitness room, none of machines worked. No Aircon, no water or towels. No towels in room had to ask for them at reception. Pool closed. Breakfast almost non-existent. Very poor
Stayed 1 night in May 2023

4/10 Poor

CaTrice

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stains on the covers/sheets, pillows, sofa, and all the towels.
Stayed 1 night in May 2023

2/10 Terrible

George

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waited like forever to be checked in.. then placed in a room that was very hot air wasn’t working it was like a sauna in that move to the 4th that room was occupied by someone else finally moved to the first floor floors dirty with stains in the rugs never again
Stayed 1 night in May 2023

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 6 nights in Apr 2023

6/10 Okay

Martha

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

David

Disliked: Staff & service, amenities, property conditions & facilities
Poor service the elevator was broken, advertise hot breakfast. There was no breakfast staff was unpleasant. I’m sorry I even came.
Stayed 1 night in Apr 2023

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023