Ratings based on 149 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
85% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Cordele, GA

Close to where l was attending a function.

Posted Dec 20, 2014
Pros: The heating and cooling unit was very quiet
Cons: Clean the room really well. Have a better way of cleaning the lobby.
Location: The location was hideous. Close to the Mall
I was disappointed to see that they were using bucket, water and mob to clean the lobby. The chair in the room has old stain on it,
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Shreveport La.

Bath towels

Posted Oct 3, 2014
The only complaint I have there bath & face towels. They felt like Brillo pads other than everything was clean & nice.
Comment from Hotel Management
Nov 4, 2014 by Angela Cantlon, Hotel Management
Dear, Thank you for taking the time to review your stay with us. We very much appreciate your comments and will take them into consideration to help make our hotel shine in the future. It's always a pleasure to hear when a guest has enjoyed their stay. We look forward to serving you again soon! The team at Microtel Inn & Suites by Wyndham Lithonia/Stone Mountain.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Yemassee sc

Overnight stay

Posted Sep 29, 2014
I was nice. Comfortable. A little noise until midnight but good after that.
Comment from Hotel Management
Nov 4, 2014 by Angela Cantlon, Hotel Management
Dear, Comfort, cleanliness, and customer service have to be the top three items on every travelers mind when traveling, and we thank you for noticing we provide them all. It is always a pleasure to hear when a guest has enjoyed their stay. we give this great service to each and every guest passing through. Thank you, The management team at Microtel Inn & Suites by Wyndham Lithonia/Stone Mountain.
2 out of 5
Recommended
for Personal Event
by AJfrom Macon

You get what you pay for

Posted Sep 25, 2014 on Hotels.com
After all the renovations it looks very nice, but the owner and staff were horrible. My room wasnt clean and we checked in 3hrs after check in time. They'd took me to 3 different rooms but they were all dirty then when they finally found a room the lights were out bathroom was nasty. They have relatives cleaning and they did a poor job. These people don't know how to run this business.
Comment from Hotel Management
Nov 5, 2014 by Dee Patel, Hotel Management
Dear, This is not how we want our guests to remember their time with us. Please know that we will be using your feedback to make improvements with our team. We would like the opportunity to restore your faith in our property and do hope you will reconsider returning back to us. Thank you for your feedback and please accept my sincere apologies.
4 out of 5
Recommended
for Everyone
by A verified traveler

great location, safe, close to the mall

Posted Sep 21, 2014
very accommodating, good breakfast, good wifi, good tv. right off the freeway but far enough away not to hear it. ask for a room on the back side, very peaceful
Comment from Hotel Management
Nov 4, 2014 by Angela Cantlon, Hotel Management
Dear, Thank you for your wonderful review. We appreciate the information you provided us and the future guests. We are glad you chose to stay with us and experienced the fine service and accommodations we provide and strive for. We all look forward to having you back soon at the hotel! The Management at Microtel Inn & Suites by Wyndham Lithonia/Stone Mountain.
4 out of 5
Recommended
by Ronneyfrom Louisiana

Good for the price.

Posted Sep 4, 2014 on Hotels.com
If you don't mind a small room, it is a great hotel for the price.
Comment from Hotel Management
Nov 5, 2014 by Dee Patel, Hotel Management
Dear, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again!
1 out of 5
by A verified traveler

Posted Sep 3, 2014
Bed was uncomfortable and caused me to itch the whole night. Sounded like the people above us were playing basketball until 2 am. Horrible experience.
Comment from Hotel Management
Nov 4, 2014 by Angela Cantlon, Hotel Management
Dear, Our goal is to consistently provide our guests with a perfect stay! We are sorry your room keys left you with a somewhat negative perception. Hopefully we will have the pleasure of welcoming you back to the hotel on your next stone mountain trip. Thank you for sharing your comments.The Management team at Microtel Inn & Suites by Wyndham Lithonia/Stone Mountain.
2 out of 5
Recommended
for Families
by Disappointedfrom Georgia

Not very clean

Posted Sep 3, 2014 on Hotels.com
Our room was suppose to be a nonsmoking room but it smelled like smoke and mildew. The bathroom wasn't very clean either. We found a cup filled with some kind of liquid in a drawer.
Comment from Hotel Management
Nov 5, 2014 by Dee Patel, Hotel Management
Dear, I deeply regret the unfortunate cleanliness issues that you encountered during your recent stay with us. This is not how we want our guests to remember their time with us. Please know that we will be using your feedback to make improvements with our cleaning team. We would like the opportunity to restore your faith in our property and do hope you will reconsider returning back to us. Thank you for your feedback and please accept my sincere apologies.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbia, SC

Brief Stay at Microtel.

Posted Aug 20, 2014
Pros: It was OK as far as we could tell.
Location: The location is kind of isolated.
We checked in around 3:30 on our way to see the Braves play. We stayed about 1 1/2 hours before leaving for the game. We were not able to spend the night after the game because my son had to attend a funeral back in Columbia, SC early Saturday. Therefore, after leaving the game early (around 9) because of a rain delay, we drove straight back to Columbia. So we missed staying and can not honestly give a valid overall rating for our brief stay.
Comment from Hotel Management
Nov 4, 2014 by Angela Cantlon, Hotel Management
Dear, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction and opinion is very important to us and we will be using your feedback for training purposes and to implement improvements to ensure we offer an excellent experience to our guests. Thank you for your patronage and hope to see you soon again! The Management team at Microtel Inn & Suites by Wyndham Lithonia/Stone Mountain.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom rockville, md

nice and hidden

Posted Aug 16, 2014
the room were clean and spacious and the manager was extremely helpful and pro active
Comment from Hotel Management
Nov 4, 2014 by Angela Cantlon, Hotel Management
Dear, Thank you for sharing your experience with us! I’m delighted to hear the our manager did a wonderful job at making your stay a great one! I will be sure to let manager know! Customer satisfaction is our number one priority, thus I am glad we were able to exceed your expectations. we are looking forward to see you soon! The Management team at Microtel Inn & Suites by Wyndham Lithonia/Stone Mountain.