Reserved 1 king room nonsmoking. Property next to noisy freeway. Checked in through an outdoor window with Robert. Guests weren’t allowed in the lobby due to management’s concern about covid. I stood in 32 degree cold with wind, rain and sleet. Robert said all the king rooms were on the freeway side. Asked for room opposite freeway, $10 upgrade fee for 2 double beds non smoking. Arrived at room 248 which smelled like cigarettes. Contacted Robert about changing rooms. Had to go back to outdoor window where Robert was working, had to stand in cold and rain again. He gave me keys to new room 238. Keys didn’t work; door lights didn’t activate. Went back to outdoor window to see Robert again. He collects batteries and a screw driver and walks back to 238 with me. Screwdriver won’t fit the slot. Robert goes back to office to confer with manager. I stand outside 238 in the cold, wind, and rain (hallways are outside 😞). Robert comes back with keys to my new room 240, 2 double beds, nonsmoking, and we go inside. Room is acceptable. Later that night I smell cigarette smoke coming through internal ventilation system from another room. Overall very disappointed with condition of property and lack of access to lobby. Free advertised breakfast not available due to locked lobby. Please note Robert was very helpful and responsive handling a difficult situation not of his making. Don’t recommend this property because of this experience. It isn’t worthy of the Wyndham brand.