Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
4.0 Room cleanliness
2.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from heber springs ar

Penalty for booking online!😖

Posted May 5, 2015
Booked this hotel for the convenience to St Vincent hospital. My fiancé had a proceedure scheduled for 645 am. We stayed the night befor the proceedure. We were told when we arrived that we could not get the patient discount because we booked online. I said, so I could cancel and go next door and get s better rate? She said, yes! Is that what you want to do? I don't feel like we should have been penalized for booking online and the desk attendant was not sympathetic!!
2 out of 5
by A verified traveler

Posted Nov 14, 2014
Pros: The room was nice and clean
Cons: Yes the staff treatment of guest
Hotel staff was rude insisted that I made reservations for 2 when it was clear that I made reservations for 4 thru expedia,acted as if someone was hid in room..Also I paid cash in advance and was told that I would definitely get refund back in cash.. when stay was cut short front desk said I don't know who told you that but Ill have to mail you refund.After much discussion I did get refund but staff was so rude and treated us so unkind....Another guest told us sometime first night stay is free with voucher but staff didn't want us to know that it was clear cut case of prejudice couldn't see any other reason for rudeness because most of our time was spent at hospital....
5 out of 5
Recommended
for Everyone
by Sandy from Star City, AR

Very Lovely

Posted Oct 6, 2013
Pros: The over-all decors and friendly service
Cons: Nothing....I love it just the way it is and look forward to staying again.
Location: There are resturants, shopping malls, and other things....just a great hotel to stay in....
I stayed because my mother was having surgery. I was expecting the beds to be hard and the pillows to be uncomfortable. But instead they were soft and so easy to fall asleep in. The staff were very nice and always greeted you with a smile and the living space with simple beautiful. Although the hotel is a non-smoking, they had a lovely smoking area outside the building. The hotel is close to food and shopping and also provides a shuttle bus so I was able to save gas. The coffee is very nice and the breakfast was good...