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Reviews of Hilton Garden Inn North Little Rock

3 out of 5
Hilton Garden Inn North Little Rock
4100 Glover Ln, North Little Rock, AR

Reviews

8.4

Very Good

Rating 10 - Excellent. 301 out of 598 reviews" "
Rating 8 - Good. 170 out of 598 reviews" "
Rating 6 - Okay. 68 out of 598 reviews" "
Rating 4 - Poor. 37 out of 598 reviews" "
Rating 2 - Terrible. 22 out of 598 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very quiet. The mattress was the most comfortable hotel bed I've experienced. Pillows were ok, not great. Sheets were comfy.
Stayed 3 nights in Apr 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff is always friendly
Stayed 1 night in Feb 2024
Response from Dawn G. on Mar 9, 2024
Thank you !

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent 👌
Stayed 1 night in Feb 2024
Response from Dawn G. on Mar 9, 2024
Thank you !

10/10 Excellent

Emily

Stayed 1 night in Feb 2024

8/10 Good

Shaska

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dawn G. on Mar 9, 2024
Thank you!

10/10 Excellent

Shaska

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Charles

Traveled with partner
Disliked: Amenities
No Breakfast worth having, pillows were past their usage time and there were o pillows that were firm enough to do the necessary job.
Stayed 1 night in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Good food, alwsys clean and convenient.
Stayed 1 night in Nov 2023

10/10 Excellent

Kathy

Nice. Clean. Friendly.
Stayed 1 night in Nov 2023

6/10 Okay

Andrea

Stayed 1 night in Nov 2023

2/10 Terrible

Mike

Traveled with family
Disliked: Room comfort
Poor comfort level
Our stay was not great. A/C unit wasn’t working, the front desk person advised us to use thermostat on the wall only to discover the thermostat had been removed. Front desk person came in and reset the unit, it worked for a few minutes and stopped working almost immediately. The thermostat read 60 degrees but it never got below 80 We had been traveling all evening and didn’t get checked in until 1:30 am. We barely slept and left the next morning exhausted with another long drive in front of us. The $75 non refundable pet deposit hardly qualified as “pet friendly “ as stated in the description. We won’t return to this facility .
Stayed 1 night in Nov 2023

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect choice for our stay
Great stay, very clean and the staff is excellent. Front desk, breakfast and bar staff were all wonderful to work with, FASTEST check in ever!
Stayed 2 nights in Nov 2023

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were perfect. The room was clean and accommodating. We loved that the room had darkening pull down shades.
Stayed 2 nights in Oct 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Everyone was very friendly & accommodating. Hotel was very clean, quiet & comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very pleasant and all of the staff were fantastic.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very satisfying stay, from start to finish!!!
Stayed 3 nights in Sep 2023

10/10 Excellent

Frantz

Traveled with group
Stayed 2 nights in Sep 2023

8/10 Good

Makayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scheduled hotel close to 12 pm but was able to check in swiftly. The room we booked, the door stopped locking after the first day, therefore we had to get another room. The staff was helpful in finding a room quickly and ensuring we enjoyed our stay.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was super clean and comfy. We will stay here every time we visit the Little Rock area!
Stayed 1 night in Sep 2023

8/10 Good

Hayden

Stayed 1 night in Sep 2023

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Aug 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dawn K. on Aug 16, 2023
Thank you for taking the time to review our property. We look forward to hosting you again in the future.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Dawn K. on Aug 16, 2023
Thank you for taking the time to review our property. We look forward to hosting you again in the future.

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dawn K. on Jul 24, 2023
Thank you for taking the time to review our property. We hope to see you again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dawn K. on Jul 22, 2023
Thank you for taking the time to review our property. We are happy to hear you found your stay with us enjoyable. We look forward to welcoming you back in the future.

8/10 Good

ROBERT, Lawton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dawn K. on Jul 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Margie

Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dawn K. on Jul 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, staff were friendly. Rooms appear to be recently remodeled.
Stayed 1 night in Jul 2023
Response from Dawn K. on Jul 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Amanda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It’s in a great location . Felt a little dirty and underprepared there.
Stayed 1 night in Jul 2023
Response from Dawn K. on Jul 21, 2023
I am sorry you found your guest room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. We hope you will consider staying with us again in the future.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpfulstaff
Stayed 1 night in Jun 2023
Response from Dawn K. on Jul 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Ashley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My co-worker reserved a room for two nights three weeks in advance the same as me, but the two nights were not confirmed at check in. when we came back for the second night, her room was cleaned out. No one called her to notify her that her luggage was taken downstairs. No accommodations could be made for her and she ended up having to share my room with one king bed for the second night of our work trip.
Stayed 2 nights in Jun 2023
Response from Dawn K. on Jul 21, 2023
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location especially for the price. Very happy with the staff, condition and room.
Stayed 1 night in Jun 2023
Response from Dawn K. on Jul 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Vy

Stayed 1 night in Jun 2023
Response from Dawn K. on Jul 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Yolanda Yaneth

Liked: Cleanliness
Stayed 6 nights in Jun 2023
Response from Dawn K. on Jul 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Latrina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Great hospitality just took a little longer than expected to check in.
Stayed 1 night in May 2023
Response from Dawn K. on Jul 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hilton Hotels have always been a very pleasant place to stay at. Everything around the hotel, including the staff, were great. The only two negative things to say about this place was, one: the first room we received smelled very damp and mildewy. Second: the second room was very clean, but the beds had bed bugs. My wife and daughter had multiple and very ugly bites on them.
Stayed 3 nights in May 2023
Response from Dawn FDS on May 16, 2023
hank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. We have had Ecolab come and inspect the room, and they found that it was clear of pests. We hope you will consider staying with us again in the future.

8/10 Good

Darryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Dawn FDS on May 16, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us enjoyable. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local gem with great staff
The front desk and chef are amazing this is def my new local gem. I did not want to leave.super convenient to stores and food. Felt safe and food prepared from the bistro was delicious.
Stayed 1 night in May 2023
Response from Dawn FDS on May 16, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us enjoyable. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

2/10 Terrible

Shaun

Traveled with family
Disliked: Cleanliness, staff & service
Poor customer service
Me and my family always stay at the Hilton Garden when we are in Little Rock, AR. This was my first time having an issue with one of their rooms. I took a nap when I woke up ants 🐜 were all over the desk. I immediately went to the front desk to see if I could change me room or see if the had any ant spray. I was told by Kristina that the hotel was booked up and she would let her manager know what was going on. I was also told that they could not offer me a refund since my room was purchased through a third party (Hotel.Com). I emailed hotel.com to inform them of the problem and I was told that they would try to contact the Hilton Garden to see if they would issue me a refund. The manger at Hilton Garden would not return their calls. So, unprofessional. I do have pictures and a video of the ants if anyone is interested.
Stayed 2 nights in May 2023
Response from Dawn FDS on May 16, 2023
We have referred this to our General Manager for review.

6/10 Okay

Nikita

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Pool had too much chlorine in it when I infrormed front desk they brushed it off and said it has the correct amount of chemicals informed them my black swim shorts are now bleach brown still brushes it off
Response from Dawn FDS on May 3, 2023
I have forwarded your concerns to our engineer.

8/10 Good

Tiffany

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about the hotel- location and the room. But the food at the restaurant was awful. We were looking for convenience with having a restaurant on site since we would be arriving late. We didn’t expect anything special knowing it was hotel food but unfortunately it was actually really bad. We threw most of it out.
Stayed 1 night in Apr 2023
Response from Dawn FDS on May 3, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We regret that we were not able to provide you with the quality of food you expected. We are constantly working to improve our hotel. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

8/10 Good

Iris

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2023
Response from Dawn FDS on May 3, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us enjoyable. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Cornelia

Traveled with family
Disliked: Property conditions & facilities
Disappointed on the Third Stay
The hotel is in need of remodeling. Food options for breakfast horrible. Toilets in the bathroom were for children. We were not told that we would not get room service. That was okay, but would have loved to have known before hand.
Stayed 3 nights in Apr 2023
Response from Dawn FDS on May 3, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.

10/10 Excellent

LARRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Dawn FDS on May 16, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us enjoyable. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Gianna

Stayed 1 night in Apr 2023
Response from Dawn FDS on May 7, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us enjoyable. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was immaculate, and very quiet. The beds were lovely, and we rested well. The staff was friendly and helpful.
Stayed 1 night in Apr 2023
Response from Dawn FDS on Apr 12, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us enjoyable. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Christopher, Waxahachie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great halfway stopping point from Dallas to Nashville with my family of 6. Room has plenty of room for all of us.
Stayed 1 night in Mar 2023
Response from Dawn FDS on Apr 12, 2023
We are happy you found the condition of your guest room acceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day.

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything in the room was clean and we had stayed there on our qay to Knoxville tenn and left things in the room and we were able to get them on our way back home i would stay there again
Stayed 1 night in Mar 2023
Response from Dawn FDS on Apr 12, 2023
We are happy you found the condition of your guest room acceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day.