Ratings based on 58 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Familiesby Charlene
Posted Jan 19, 2015 on Hotels.com
for Couplesby JOHNfrom Malvern, AR
EXTREMELY DISAPPOINTED WITH RESERVATIONPosted Jan 3, 2015 on Hotels.com
1. We were unable to stay after we checked in because our 2 year old developed a high fever and we had to return home after being in the room for no more than 30 minutes. 2. We reserved a smoking room and placed in a non-smoking room with no other smoking rooms being available. This is the second time this has occurred at the same hotel. 3. To sum it up, we paid around $80 and travelled approximately 100miles round trip to stay in room for about 30 minutes that was not even the type room that we reserved. 4. I will not be using this webite or this particular hotel again. For me it's two strikes and you're out.
for Couplesby A verified traveler
Posted Jan 2, 2015 on Hotels.com
for Business Travelersby Chinedufrom St Louis
great for the costPosted Dec 22, 2014 on Hotels.com
stay was great for the cost -- was able to get rest before heading out to work
for Business Travelersby Joshuafrom OKC
RickPosted Nov 21, 2014 on Hotels.com
Stayed at this Hotel because I didn't want to be downtown, Staff was great, room was very comfortable and it was in a good location and a short 10 minute drive to I40 / I30 exchange. Little sports bar next door with great food. I will be a regular when in town on business.
for Golfby Bob Whitefrom aris
grest stayPosted Sep 13, 2014 on Hotels.com
Great rooms friendly staff.
for Everyoneby A verified travelerfrom Dallas, TX
Low cost hotel for a reasonPosted Aug 7, 2014
Cons: Friendlier staff, cleaner rooms and facilities, and get rid of the smoking as it overcomes the entire hotel.
You get what you pay for. The rooms are not cleaned well at all, no trash is dumped nor picked up. You have to asked for everything and there is an additional fee for several things, such as showing up at 2:40 when check in is 3:00. Plenty of rooms available, but they want a $10 early check in fee...I came back later. There are plenty of other hotel options in the area that are a little more pricey, but much more accommodating.
for Business Travelersby Mattfrom Arkansas
Overall, a good place.Posted Jun 26, 2014 on Hotels.com
Nice big room and good breakfast. The only complaint was our room had a moderate funky odor. It may be from prior guest, or it could be from housekeeping not using enough cleaner. We were only there one night, so we didn't bother complaining. I'd stay ther again for sure. On the way out, we let mgt know about the smell of our room. Also, we declined any type of refund.
for Everyoneby A verified traveler
Close to the interstatePosted Jun 25, 2014
We were pleased with the cleanliness and the overall condition of the hotel. Unfortunately, I had reserved the hotel specifically for the pool, and found out the pool was not available when we got there. Overall, though, the service was good.
by A verified traveler
Regular visitor, extremely disappointed.Posted Jun 21, 2014
Pros: Nice desk employees and manager. Breakfast was fresh and nice to have available. Rooms nice when actually cleaned.
Cons: Housekeeping, housekeeping, housekeeping, housekeeping
Location: In an up and coming industrial district but close to downtown LR and other activities like musuems, parks, malls, and nice restaurants.
Room was filthy upon arrival (Sunday night). Garbage all over the room, wet dirty towels in the floor of the bathroom, dirty sheets on an unmade bed. Had to call the desk to get a different room. Housekeeping did not visit my room (or the rooms of my coworkers) for the next two days. Even though we complained we still had to go downstairs every night after a long day working hard in the horrible heat to get sheets and towels and make our beds. Finally told the manager on Wednesday morning I did not want anyone in my room since they weren't doing anything anyway. My boss at work called that evening and filed a complaint with the manager and housekeeping finally started coming for the rest of the week. Had this problem last week as well just not to this degree. My company uses this hotel regularly (monthly basis usually for a week or more at a time) and we have never had horrible service like this. The manager did try to make things better when we complained but also made a lot of excuses and we never actually saw results until our boss called and made a formal complaint. We'll be staying another week simply because the reservations are already made and the hotel is so close to our office but we will be moving if the stay is even close to the disaster this week was.