Ratings based on 94 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Michigan

Disappointing Super 8

Posted Sep 2, 2014
Pros: It was fairly clean, and it did have coffee and some breakfast items in the lobby in the morning. The desk clerks were friendly.
Location: Right next to Wal-Mart and many fast food restaurants.
I chose this hotel because I have stayed at very nice Super 8's before and my daughter and I were traveling with a large breed dog, which they accept. The location leaves a lot to be desired. It's right next to a Wal-Mart and not in what I would call a safe area. Let's just say that if it hadn't been so late at night and for the fact that our dog is a German Shepherd I would have checked back out. As it was, when we took him out, some young men walking from the homes behind the hotel started to approach us, yelling. I would not rate this hotel as family friendly, in spite of the indoor pool!
Comment from Hotel Management
Sep 15, 2014 by sandra, Hotel Management
Dear JoAnne, Thank you for taking the time out of your schedule to complete out Guest Survey. I apologize that your stay was not satisfactory. Our goal is to not only to meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. I assure you that we do have camera's running 24 hours a day to insure guest safety. As well an available staff member at the front desk for your convince. Please know that your feedback is extremely valuable to us. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay. -Sandra
5 out of 5
Recommended
for Business Travelers
by michael

Everything was great!

Posted Jun 16, 2014 on Hotels.com
Very clean and nice. Friendly people.
Comment from Hotel Management
Jul 6, 2014 by sandra, Hotel Management
Michael, We are happy you enjoyed your lodge at the Super 8 in Jacksonville and we hope to host you again in the near future. Thanks, Super 8 in Jacksonville
4 out of 5
Recommended
by A verified traveler

clean, comfy beds

Posted Jun 12, 2014 on Hotels.com
breakfast was ok, few choices other than carbs
Comment from Hotel Management
Jul 5, 2014 by sandra, Hotel Management
We are sorry for the limited choices in our breakfast. Super 8 in a whole has a specific standard they must meet for the breakfast. We will look into making the breakfast more friendly to all of our guests. Thanks, Super 8 in Jacksonville
5 out of 5
Recommended
by Travis

This traveler left a rating score only Posted Jun 8, 2014 on Hotels.com
2 out of 5
by A verified traveler

Not as nice as the picture.

Posted May 21, 2014
Pros: Nothing.
Cons: Everything.
The picture online looked like nice place, it wasn't. It served it's purpose, but was not what I expected.
Comment from Hotel Management
Jul 5, 2014 by sandra, Hotel Management
We are sorry for the inconvenience. We strive to do our best and hope to increase the quality to meet all of our guests standards. Thank you, Super 8 in Jacksonville
3 out of 5
Recommended
for Everyone
by Min from Texas

nice hotel with good breakfast

Posted May 21, 2014
Pros: great variety of breakfast
Cons: heater needs to be replaced.
Location: wal-mart is just next to the hotel.
nice hotel with good breakfast, but heater has problem - dare not turn it on as it smells badly.
Comment from Hotel Management
Jul 5, 2014 by sandra, Hotel Management
Min, I hope you were able to inform us while the problem occurred to where we were better able to assist you. We are sorry for the inconvenience and we hope to see you again. Thanks, Super 8 in Jacksonville
4 out of 5
Recommended
for Everyone
by A verified traveler from okc. ok

Late stay

Posted May 17, 2014
Room smelled a little line smoke still. But most older hotels that used to allow smoking in all rooms still do. But not to bad.
Comment from Hotel Management
Jul 5, 2014 by sandra, Hotel Management
Sorry for the hint of smoke in the room. We will look to tarnish all smoke smells in our non-smoking rooms. Thank you for the comment and we hope to see you soon. Thanks, Super 8 in Jacksonville
5 out of 5
Recommended
for Families
by Micki from Jacksonville Ark

great

Posted Feb 3, 2014 on Hotels.com
We had a wonderful time!! One front desk person was rude, but when told to the manager she fixed our issues. We will most definitely use this same hotel again. Overall very fun the pool was great!!
Comment from Hotel Management
May 17, 2014 by sandra, Hotel Management
Dear Micki, We thank you for taking the time out of your busy schedule to give us a positive review,Please note feedback such as your helps continue to focus on making each and every guest experience the best it can be. We look forward to sserving your future lodging needs and making your stay even better,again thank you so much for the great survey.Thanks again !!! Sandra
5 out of 5
Recommended
for Overnight Stay Before Destination
by Big Al from UK

Great hotel for a stopover

Posted Sep 12, 2013 on Hotels.com
The only criticism of the hotel was the limited exercise equipment, some of which was broken. Our room was very large and well equipped an extremely clean. The recommended restaurant to eat is the local Dales which is as good if not better and all the reviews suggest. It is a place to eat when you are close to starvation, the portion sizes were huge.
Comment from Hotel Management
May 17, 2014 by sandra, Hotel Management
Dear Al, Thank you for the choosing Super 8, while you were in Jacksonville, we hope you choose to stay with us again, next time you are in our area. We appreciate your flattering review GM.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 11, 2013 on Hotels.com
Comment from Hotel Management
May 17, 2014 by sandra, Hotel Management
Dear Guest, We look forward to serving your future lodging needs and making your stay even better,again thank you so much for the great survey.Thanks again !!! Sandra