Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Michigan

Disappointing Super 8

Posted Sep 2, 2014
Pros: It was fairly clean, and it did have coffee and some breakfast items in the lobby in the morning. The desk clerks were friendly.
Location: Right next to Wal-Mart and many fast food restaurants.
I chose this hotel because I have stayed at very nice Super 8's before and my daughter and I were traveling with a large breed dog, which they accept. The location leaves a lot to be desired. It's right next to a Wal-Mart and not in what I would call a safe area. Let's just say that if it hadn't been so late at night and for the fact that our dog is a German Shepherd I would have checked back out. As it was, when we took him out, some young men walking from the homes behind the hotel started to approach us, yelling. I would not rate this hotel as family friendly, in spite of the indoor pool!
Comment from Hotel Management
Sep 15, 2014 by sandra, Hotel Management
Dear JoAnne, Thank you for taking the time out of your schedule to complete out Guest Survey. I apologize that your stay was not satisfactory. Our goal is to not only to meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. I assure you that we do have camera's running 24 hours a day to insure guest safety. As well an available staff member at the front desk for your convince. Please know that your feedback is extremely valuable to us. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay. -Sandra
4 out of 5
Recommended
by bobfrom texas

nice place

Posted Aug 12, 2014 on Hotels.com
Room was clean and everything worked properly. Breakfast selection on the small side but everything there was fresh. motel is side by side with a walmart but wasn't a problem except people brought their carts over to the motel and left them. overall a nice value as far as motels go.
Comment from Hotel Management
Nov 1, 2014 by sandra, Hotel Management
We are glad our facilities accommodated to you and yours. We are sorry that the breakfast wasn't bigger than what it is but we will strive to do better in what we are able to provide. We also hope that the people of Wal-Mart were not too much of a bother and we get rid of the carts as soon as we see them! We are glad the value was great for you and we hope to see you again, Bob. Thank you, Sandra
4 out of 5
Recommended
by A verified traveler

Clean and good value

Posted Aug 12, 2014 on Hotels.com
Clean and quiet in room. Good value. Felt safe. Next to Wal-Mart - so not picturesque, but convenient to location we needed a mile away.
Comment from Hotel Management
Nov 1, 2014 by sandra, Hotel Management
We are glad you were comfortable and felt safe with us. We are happy to know the location you were traveling to wasn't too far off. We hope to see you again very soon! Thank you, Sandra
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Convenient, but not so clean.

Posted Aug 4, 2014 on Hotels.com
Right off the expressway, so that was a plus. Family and I did not take showers. There was a sticky goop on the floor and in the tub (it wiped right up...), so we felt we'd would be cleaner just skipping showers. Bfast was good, so that made me not so disappointed.
Comment from Hotel Management
Sep 13, 2014 by sandra, Hotel Management
I would like to take this moment to deeply apologize that your stay with us was not quite as satisfactory as it ought to have been. We here at Super 8 in Jacksonville pride ourselves in our cleanliness. It is our goal to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as comfortable as possible. We would like to thank you for taking the time out and filling out our Guest Survey. Your feedback is very important to us.
4 out of 5
Recommended
for Personal Event
by JessBfrom jacksonville, AR

We had a great stay!

Posted Jul 30, 2014 on Hotels.com
The staff was friendly and pool was perfect for my 3 little kids. The updated rooms were very nice. I do wish the beds were not as high. They were to high for my kids and uncomfortable just to sit on because of being high.
Comment from Hotel Management
Sep 14, 2014 by sandra, Hotel Management
Thank you for your feedback. I'm delighted that you enjoyed and relished in our indoor pool. If you ever find yourself or your family staying in Jacksonville, please contact us and upon request we can put you in a room with better accommodating beds. -Sandra
4 out of 5
Recommended
by B&L

This traveler left a rating score only Posted Jul 7, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Ljonesfrom Jacksonville, AR

Good with some slight changes

Posted Jun 30, 2014 on Hotels.com
It was better than I expected from staying in a previous Super 8 years ago. The only problem I had was the maid didn't re-fill my coffee and sugar and creme and I had to borrow from another room. I would love more comfortable beds - like at home - but that's just me. The staff was kind and helpful. The room was nice and clean.
Comment from Hotel Management
Jul 5, 2014 by sandra, Hotel Management
LJones, I'm glad we have raised the standards here in the previous 8 years. We will strive to make better changes and to make sure our staff is attentive to the details. We are happy that you enjoyed the stay and we hope to see you again in the future. Super 8 in Jacksonville
5 out of 5
Recommended
for Business Travelers
by michael

Everything was great!

Posted Jun 16, 2014 on Hotels.com
Very clean and nice. Friendly people.
Comment from Hotel Management
Jul 6, 2014 by sandra, Hotel Management
Michael, We are happy you enjoyed your lodge at the Super 8 in Jacksonville and we hope to host you again in the near future. Thanks, Super 8 in Jacksonville
4 out of 5
Recommended
by A verified traveler

clean, comfy beds

Posted Jun 12, 2014 on Hotels.com
breakfast was ok, few choices other than carbs
Comment from Hotel Management
Jul 5, 2014 by sandra, Hotel Management
We are sorry for the limited choices in our breakfast. Super 8 in a whole has a specific standard they must meet for the breakfast. We will look into making the breakfast more friendly to all of our guests. Thanks, Super 8 in Jacksonville
5 out of 5
Recommended
by Travis

This traveler left a rating score only Posted Jun 8, 2014 on Hotels.com