Ratings based on 5 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.2 Service & staff
5.0 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby suzanne
Fantastic B&BPosted Aug 24, 2013
1st time at B&B and didn't want to leave. Best romantic Beautiful room ever! Just lovely. Staff sweet! Want to go back!
Great property for some R&RPosted Mar 5, 2013 on Hotels.com
The property is awesome - an old manor house converted to a B&B style hotel. The staff was as nice and helpful as can be - especially Deborah. The interior decor is very old world charm and the rooms are spacious, comfy and have everything you need. If you're just in town to relax, the property is great for that. The only downside worth mentioning is you would need a car to get downtown. Other than the location, everything else about my stay was perfect. And they serve a delicious breakfast in the morning!
Not Recommendedby A verified traveler from Little Rock
A Supreme Let DownPosted Oct 29, 2009 on Hotels.com
I was thoroughly disgusted with the customer services from this bed and breakfast. I called the B&B prior to making my reservations to ensure that they would allow me to have guests, for my birthday, during my stay. I was assured that my guests (5-8 coming at different intervals over 2 hours) would be welcomed and that they had several parlors and gardens for "just such an occassion." The day I checked in was rainy, but their "manager" showed me the grounds, the parlors, & my room. I left to go shopping and ~1 hour before my guests were to come by I recieved a very rude call from the manager stating that the owner "Bob" is not going to allow me to hosts my guests at the Empress and that she was sorry for the inconveniece...Long story- short, I was not given any warning as to this decision. I had to call friends and family to tell them of this fiasco. I was embarrassed and upset. I was there so that I could reccommend a nice hotel for some of my guests that would be coming into town for a wedding. I would expect this type of service from a motel but not for the price we paid. The owner nor the night manager never offered an apology. They went on like business as usual and I expressed to the management I was very displeased.
Recommendedby A verified traveler
Beautiful HotelPosted Feb 28, 2009 on Hotels.com
If you are looking for a luxury bed and breakfast- this is it! The room was wonderful, tastefully decorated, comfortable bed, wonderful spa tub and shower. Wonderful!
Recommendedby A verified traveler from Pittsfield, MA
Elegant yet very comfortable.Posted Sep 25, 2008
A step into the past with all of the comforts of the present, and with food fit for angels. The hosts are genuinely charming.