Flat-screen TV

Reviews of Wingate by Wyndham North Little Rock

2.5 out of 5
Wingate by Wyndham North Little Rock
4801 W Commercial Dr, North Little Rock, AR

Reviews

7.0

Good

Rating 10 - Excellent. 304 out of 1002 reviews" "
Rating 8 - Good. 257 out of 1002 reviews" "
Rating 6 - Okay. 186 out of 1002 reviews" "
Rating 4 - Poor. 127 out of 1002 reviews" "
Rating 2 - Terrible. 128 out of 1002 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool hot tubs I broke my whole right side and I needed to soak. 🤔
Stayed 1 night in Apr 2024

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Douglas,We are delighted to hear that you had an excellent experience with us! Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another wonderful stay.

2/10 Terrible

Rachondra, North Little Rock

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
‼️BATES MOTEL‼️ If less 🌟 cud be given, I wud!! If you are a woman PLEASE beware of this location!! I Showed up at property and 1st suspicions was the emptiness of the property. I shud have read the reviews and failed to do so this time!! I suspect ILLEAGAL activity going on and not drugs, I mean something even more concerning for women particularly YOUNG LADIES!!! If you know what I mean...I originaly booked through 3rd party and asked to cancel or even just move me to a "sister" property or another property in their chain and they refused! I lost $$ because I was NOT going to stay there after what I noticed. I expressed my concern to the booking agency and they contacted the property manager and explained the concern and the property owner/manager refused to cancel, change or refund my money. They wouldn't even move me to another chain location! I understood they didnt want to lose the money and they're already losing business but at least compromise & offer a better location! I HAD A MAJOR SAFETY CONCERN! I have been debating on notifying law enforcement for the suspicious activity. The property is also VERY OUTDATED and nothing like the Wyndham Wingate on Shackleford, LR. DO NOT STAY HERE ALONE IF U ARE A WOMAN. And DO NOT STAY ALONE.
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Rachondra,We value all feedback and regret to hear about your concerns. Safety is our top priority, and we take all allegations seriously. Please reach out to local authorities if you have any security or safety concerns in the future. We continuously strive to ensure a safe environment for all our guests. Your insights will be shared with the management team for further review and improvement purposes.

10/10 Excellent

Arleen

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place for a quick nights stay which is what we needed. Could have been a little cleaner
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Arleen,We appreciate you choosing our hotel for your recent stay. Your feedback regarding cleanliness has been noted, and we will address this with our housekeeping team. We hope to have the opportunity to welcome you back in the future for an improved experience.

2/10 Terrible

Lakesha

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Property was not as pictured! Pictures show the room nice and clean when in fact it’s in very poor condition. Very dirty rooms and no clean the first room the desk gave it had dirty trash still in trash can and very dirty and so we looked at a second room and it was worse and they said they had a suite we could look at and it was the last room so we looked and it was still dirty but we needed somewhere to sleep! This property needs a deep cleaning, corners cleaned in rooms, carpet removed, new clean curtains
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Lakesha, We apologize for any discrepancies between the photos and your experience. We value your feedback and have shared your comments with our housekeeping team for improvement. Please contact our management team directly for any further concerns regarding your stay.

4/10 Poor

Mike

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We couldn't take a shower before our doctor visit because the shower curtain was missing. There was no tissue in the box.
Stayed 1 night in Apr 2024
Response from Manager on Apr 4, 2024
Hello Mike, We apologize for the inconveniences you faced during your stay. We appreciate your feedback and will address these issues with our housekeeping team to ensure a better experience for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Brett

Traveled with family
Liked: Staff & service, amenities
Just needs updating. Rooms and bathrooms are dark not a lot of light
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Brett,Thank you for sharing your feedback with us. We appreciate your input regarding the lighting in the rooms and bathrooms. Your comments will be passed along to the relevant team for further consideration and improvements. We hope to have the opportunity to welcome you back in the future for an enhanced experience.

10/10 Excellent

Latoya

Stayed 2 nights in Mar 2024
Response from Manager on Apr 17, 2024
Hello Latoya,We are stoked to hear that you enjoyed your stay with us! If you have any more feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another wonderful experience!

10/10 Excellent

Meghan

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything was great my only complaint is there was a huge stain on our bed that I had to convince my kids no one died in the room
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Meghan,We appreciate your feedback and apologize for any inconvenience caused during your stay. We will make sure to address this issue with our housekeeping team to prevent any future occurrences. Thank you for bringing this to our attention so we can continue to improve our services.

10/10 Excellent

William, Defiance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello William,We're thrilled to hear you enjoyed your stay with us! Please come back and visit us again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place!! I would stay again
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Jennifer,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future.

8/10 Good

Ginger

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Convenient location, easy check in/out, comfortable beds. Room had something sticky ground into the carpet in front of the TV in several places and socks would stick to it when you walked through that area, so no way I would walk around without socks on. Gross. Halls smelled like someone was trying to cover up a smell with way too much air freshener.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Ginger, We appreciate your feedback on our convenient location, easy check-in/out process, and comfortable beds. We have noted your comments regarding the room cleanliness and will address them accordingly. Thank you for bringing this to our attention, and we hope to welcome you back for an improved experience.

6/10 Okay

Contessa

Traveled with partner
No towels!!!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Contessa,We appreciate your feedback regarding the towels and apologize for any inconvenience caused. Please feel free to reach out to our management team for further assistance with your concerns. Your satisfaction is important to us, and we strive to address all guest feedback promptly.

6/10 Okay

danielle

Traveled with family
Disliked: Staff & service
My Family came to see the Legend Tour in Little Rock Arkansas, from Mississippi 3/2/2024 and decided to stay overnight...The hotel was great...but the African American Lady front desk..needs CUSTOMER SERVICE 101
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello danielle,Thank you for choosing to stay with us and for your positive feedback on the hotel. Guest satisfaction is our top priority, and we value your feedback. Should you ever have any concerns during your stay, please feel free to reach out to our team directly. We appreciate your comments as they help us to improve our guest experience.

2/10 Terrible

Taya

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible doesn’t look like they have ever cleaned that place.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Taya,We take all feedback seriously and will address cleanliness concerns accordingly. Your comments have been noted for our improvement efforts.

8/10 Good

Tyesha

Stayed 2 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Tyesha,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great condition, great price.
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Jose,We are delighted to hear that you enjoyed your stay with us! Your satisfaction is our top priority and we hope to welcome you back in the future for another great experience.

4/10 Poor

Rachael

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The handicapped accessible rooms had generous showers with good water pressure and nice shower chairs. The breakfast was the usual free breakfast, which was good enough, except the water in the tea carafe was room temperature. There was no breakfast attendant, so I went to the front desk, but found the clerk sleeping. There was no soap in my room, and when I tried to call to the front desk found that my telephone had no cord to connect it to the wall. There was only one towel, and no washcloths in my 92 y.o. uncle’s room. When he called the front desk, the clerk told him he’d need to walk down and get the items because he was the only employee. My 91-year-old mother spends part of the night in a chair. The chair in the room was very comfortable. There was, however, no bed scarf for extra blanket for her to cover with. I removed a sheet, which was covering the down insert, and found the down insert had multiple stains.
Stayed 1 night in Feb 2024
Response from Manager on Mar 5, 2024
Hello Rachael, We appreciate your detailed feedback on your recent stay with us. We are glad to hear that you found the handicapped accessible room amenities to your liking. Your observations regarding the breakfast service and room maintenance will be shared with the appropriate teams for improvements. We apologize for any inconvenience caused and appreciate your understanding.

6/10 Okay

Sydne

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was horrible. My eggs were crunchy. The room door looked like someone kicked it open before the lock was hanging so i used hangers to keep door from being opened.
Response from Manager on Feb 24, 2024
Hello Sydne, We appreciate you sharing your feedback with us. We encourage guests to report any concerns during their stay to address them promptly and ensure a comfortable experience. Please reach out to our management team directly to further discuss your recent stay.

10/10 Excellent

Ms Dara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great 😃👍
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Ms Dara,We are thrilled to hear that you had an enjoyable stay with us! Your positive feedback means a lot to us. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality is great!!!
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Willie,We are thrilled to hear that you appreciated our hospitality during your stay! Our team strives to provide outstanding service to all our guests. Should you have any further feedback or questions, please do not hesitate to reach out to our management team for further assistance.

8/10 Good

melodie van

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was worried about staying here after seeing the reviews. Here are my observations; Whatever is making the overwhelmingly strong perfumed smell around the check in area needs to be either stopped altogether or replaced with something MUCH less strong. I had to kind of hold my breath at check in and still ended up having an asthma attack by the time I reached my room. It is offensively strong. I don't know if it is a plug in, incense or what but it is an incredibly strong scent and not good for anyone with allergies or breathing problems. The painting of the trim black in the hallway and rooms was a good idea. However, it looks like it was done in haste and with no skill. It actually takes away from the appearance of the decor. It gives the impression that the building is poorly kept. It would be worth the time and expense to have it touched up. The poor paint job gives a Very bad impression. The hallway was the worst, but it was true of our room too. The rooms are actually nicely appointed with good furniture and tasteful decor. The beds are nice as well. But the shoddy paint job makes it look bad. Don't let an easy fix be the cause of lost tenants. I didn't go to breakfast, but my husband said it was just awful. The few things offered were improperly prepared. Either under or over cooked to the extreme. The coffee was poor. A small breakfast is fine. But it has to be done properly with quality offerings. Invest in good coffee, even if you have to have a Keurig.
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello melodie van, We appreciate you sharing your observations from your recent stay. We apologize for any discomfort caused by the scent at check-in. Our team will look into moderating it for a more pleasant experience. Regarding the trim paint, we understand your point and will assess the situation for improvements. We're glad you found the room decor enjoyable and the beds comfortable. We'll take your feedback on breakfast into consideration for enhancing our offerings. Thank you for your valuable insights, and we hope to welcome you back in the future.

6/10 Okay

Michael

Disliked: Cleanliness
This property was ok. Several mistakes made with the reservations, breakfast was not good, was not as clean as other Wyndham properties I've stayed at before. It feels like they are running on a shoe string budget; seems like they are extremely short staffed and it shows in the overall experience.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Michael,We appreciate you taking the time to share your feedback with us. Rest assured that we will pass your comments along to the relevant teams for further review and improvement opportunities. Our goal is to ensure all guests have a positive and memorable stay with us. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay I will return
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Jennifer,We are delighted to hear that you enjoyed your stay with us! It will be our pleasure to welcome you back in the future. Thank you for sharing your experience with us.

10/10 Excellent

Patsy, Fort Worth

Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Patsy,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Manager on Feb 17, 2024
Hello Julie,We regret to hear that your stay didn't meet your expectations. Please feel free to contact us directly with any feedback you may have so we can improve our services. We hope to have the opportunity to welcome you back in the future and provide a better experience for you.

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Feb 17, 2024
Hello Kristina,We're delighted to hear that you had a fantastic stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Feb 17, 2024
Hello Curtis,We're thrilled to hear you had a fantastic experience during your stay with us! We look forward to welcoming you back again soon for another perfect visit.

10/10 Excellent

Garrett

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Manager on Feb 17, 2024
Hello Garrett,We are delighted to hear you had a fantastic stay with us! We look forward to welcoming you back again soon for another wonderful experience.

10/10 Excellent

WAYNE, RICHARDSON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is neat and clean--looks new. Very nice.
Stayed 1 night in Dec 2023
Response from Manager on Feb 17, 2024
Hello WAYNE,We are thrilled to hear that you found our facilities neat and clean, giving off a fresh appearance. Thank you for sharing your positive feedback with us. Your satisfaction is our top priority.

6/10 Okay

nicky

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property in very poor condition.
Stayed 1 night in Dec 2023
Response from Manager on Feb 17, 2024
Hello nicky,We appreciate your feedback and regret to hear about your experience. We take all reviews seriously and will address any necessary improvements. Thank you for bringing this to our attention.

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to sleep on our way home. They had free breakfast and that’s always nice.
Stayed 1 night in Dec 2023

4/10 Poor

Ollie

Disliked: Cleanliness, property conditions & facilities
Response from Manager on Feb 17, 2024
Hello Ollie,We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly with any further details about your experience so we can address any issues you encountered. We hope to have the opportunity to welcome you back and improve your perception of our hotel.

8/10 Good

Marlon, Covington

Stayed 1 night in Dec 2023
Response from Manager on Feb 17, 2024
Hello Marlon,We are delighted to hear that you enjoyed your stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

2/10 Terrible

Timothy

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They put me in a room with no hot water and they knew it didn’t have hot water! Didn’t tell me till that morning that the first and second floor had no hot water
Response from Manager on Feb 17, 2024
Hello Timothy,We apologize for any inconvenience you experienced during your stay. Our team strives to address any issues promptly; however, we regret if this situation was not communicated to you earlier. Your feedback will be shared with the relevant departments for further review and improvement.

2/10 Terrible

Timothy

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel put me in a room the had no hot water
Stayed 1 night in Dec 2023

2/10 Terrible

Stacey

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DIRTY DIRTY DIRTY
This hotel has used so much air fresheners to cover dirt that it burned the living stew out of my eyes and nose. Breakfast I would have not fed to my dog. I was awaken with a party at 1am next store so security is lacking. Neighborhood does not seem safe upon walking to nearby restaurant. Place is dirty dirty. Wiped bathroom counter and doorknobs off with white washcloth and it was black. Not kidding. Did not take a shower did not want to be subjected to the god only knows germs. The bed was clean at least the sheets. Avoid very unpleasant.
Stayed 1 night in Dec 2023

10/10 Excellent

Jianfeng

Stayed 1 night in Dec 2023
Response from Manager on Feb 17, 2024
Hello Jianfeng,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite and safe those two things is a major plus with me. But the room didn't have a trash can which was an minus. Overall it was a pleasant stay.
Stayed 1 night in Nov 2023

2/10 Terrible

Clinton

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was cold, no instruction how unit worked. No hot water. Hall carpet ripped in 2 locations. Fron desk staff had problems understanding. Offered another room, but was checking out in few. Offered to use another room to take shower. Sermed like hotel was underhoing repairs. Should clise until ready for customers, and staffed with people that understand American culture, "What's expected in "Hospitality " because there appeared NO understanding of hospitality or service. There concelt was respod after no provide service so customer enjoyed the facility upfront. No kleenex or lotions in bath room. Just getting buy with minimal materials Would not come back or recommend anyone.
Stayed 1 night in Nov 2023

6/10 Okay

Kerry

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property is under construction for renovations. They are in the process of replacing all the hotel room furniture. There is a lot of packing materials in the room and nails in the wall and areas on the wall that needed touch ups. I see that they are trying to make great strides in improvements.
Stayed 1 night in Nov 2023

10/10 Excellent

Patsy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Under construction
Stayed 1 night in Nov 2023

2/10 Terrible

Sherri

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible!!!
I took my parents to this hotel because it was close to the Hospital where my uncle was having surgery and we noticed when we arrived that they were doing construction. We checked in the room and when we went in I checked mattresses for bed bugs as I always do when staying in any hotel. The mattresses were nasty with pee and blood stains. I never have stayed at any hotel where the mattresses looked like that. There was even blood stained sheets on one of the beds but appeared to have been washed. I am not a complainer and I hardly ever leave a terrible review but come on…. I should have taken pictures.
Stayed 1 night in Nov 2023

4/10 Poor

Caitlin

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only clean part of the hotel was the lobby. Everything else was pretty disgusting.. We had to switch rooms because our tv wouldn’t work. We also didn’t have a phone, or a place for a 5th person like we were supposed to. When we switched rooms, the bathroom door wouldn’t shut.. I couldn’t find the hot tub anywhere. Not a good experience..

6/10 Okay

Latammiul

Stayed 1 night in Nov 2023

2/10 Terrible

Patricia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was hard to get to rooms were horrible trash all out in the parking lot not a happy camper
Stayed 1 night in Nov 2023

8/10 Good

Ralph

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Nice facility good location
Stayed 1 night in Nov 2023

10/10 Excellent

Mahlon

Business traveler
Liked: Staff & service
Front desk check was friendly. Hotel is under renovation. Room was quiet and comfortable.
Stayed 1 night in Nov 2023

2/10 Terrible

Cindi

Disliked: Property conditions & facilities, room comfort
Horrible
The hotel was under renovation. My room was very dark. I opened the curtains for light and all there was, was an outside wall, so no lighting. The new lights next to the bed did not work, so they put an old lamp there for use. The Shower did not work. Only light in bathroom was the light around the mirror, which was very faint (no makeup today). There was no shampoo/conditioner/lotion in the bathroom, and no exhaust fan. The renovations that were done, were not at all professional....too much caulk around everything, and the carpet could have used some vacuuming. The elevator was dirty, I'm guessing from the renovations. Will not be staying there again....
Stayed 1 night in Nov 2023

8/10 Good

Shelly

Traveled with family
Liked: Staff & service, room comfort
Shouldbe better after reno is complete
Staff was friendly and helpful. There is a renovation going on, so things aren't quite as organised as one might hope. Beds are comfortable.
Stayed 3 nights in Nov 2023