I'd actually give this hotel five stars except for one particular employee - who I found was exceptionally rude to me on the morning of Tuesday, May 16, 2023. Just before I was about to start my day (and just after I had breakfast in my apartment) I walked over to see what breakfast items were being served that day and to take pictures of some items - since I am an established travel writer. At about 10 am, a woman who I believe was an attendant for breakfast rudely berated me for simply being near where the food was being served. She was so rude I wondered if she treated other hotel guests the same way. While I completely enjoyed my room, with one minor exception, this one employee was the only negative experience of what was supposed to be the trip of a lifetime to Liverpool. Her actions were completely unnecessary and uncalled for.