Double Room, Ensuite (shared toilet)
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Reviews of Marlborough Hotel

3 out of 5
Marlborough Hotel
21 Crosby Road South, Liverpool, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 32 out of 63 reviews" "
Rating 8 - Good. 23 out of 63 reviews" "
Rating 6 - Okay. 4 out of 63 reviews" "
Rating 4 - Poor. 0 out of 63 reviews" "
Rating 2 - Terrible. 4 out of 63 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Very cold no heating had to ask then ask again They let us in to room early but it had not been cleaned so Covid is a bad risk as not been disaffected so would have rather left our stuff in the car until later
Stayed 1 night in Apr 2022

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very good place to stay. My only comment was that the room was very hot, and while I like a warm room, the heater control of the radiator was behind a cupboard and could not not be reached. I also think, as the room was rather small, that the bedside table made the room feel rather cluttered, and is probably not really needed.
Stayed 1 night in Nov 2021

2/10 Terrible

Paul

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Staff
Where do I start, came here for a vacation with my 83 year old father for nine days. To put things into perspective I have travelled extensively for work and lived in hotels for years so I have seen the good and the bad. This hotel is the ugly. There is literally no staff from Sunday afternoon to Friday afternoon-none! Office is permanently closed with a note on the window to call a number if you need anything. The kitchen and full English breakfast in the morning as advertised doesn’t exist because there is no cook (told that was removed from the price of the stay-would hate to see the price with the breakfast). In the room the shower tub base was cracked with a shoddy repair job so a bath mat was installed to cover it up. The shower head was held together by duct tape, yes grey duct tape. Linens were never changed or towels and garbages were never emptied. For three days there was no heating, luckily this happened near the weekend so the guy who eventually shows up called a maintenance guy to repair it after the second day. My Dad was wearing a coat in the room. To top it off, no heat no hot water so cold showers. No remorse from the guy, no offer to compensate. The onus is on the guests to ensure the old front door closes properly for hotel security. In a word-disgrace. Stay away. Far far away…
Stayed 9 nights in Oct 2021

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decor was fabulous
Stayed 1 night in Oct 2021

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities
The Marie Celeste of hotels
Not a success. I arrived at check in time, the entrance was shut, nobody answered the bell. I rang a telephone number displayed on a scrappy piece of paper, and was told that. 'she" was out, could. I come back at 4? I said I wasn't waiting, but would return around 10.00. Could I ring 10 minutes before to warn, said the voice? I duly did this. At 10.00 the door was again shut. I rang the the bell again. Five minutes later a woman wearing slippers emerged behind me, and let me in. I was handed a scrappy piece of paper to provide all my details, including passport number(!), even though I had provided all these before when pre-paying. The reception "office" had a couple of scruffy chairs, and that was it. I was at least shown upstairs to my roomy the lady in slippers. Which was to be fair clean, both towels and sheets, and the en suite even contained an up to date shower. Even though the sign outside the hotel promised Bed and. breakfast, and a full bar downstairs (all repeated in the welcoming brochure in the room, plus detailed menus for supper as well as breakfast), it was clear that none of these were on offer- not even a glass for water from my tap. In the morning I came downstairs at 8.30. There was certainly no breakfast, indeed there was no sign of life anywhere. So I left my key on the shelf outside the "office", opened the front door, and walked out into the rain. At no stage during I see or hear anybody based in the hotel- whether staff or guests.
Stayed 1 night in Oct 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good stay
Great place to stay. Far better than first look. Would go back again.
Stayed 1 night in Oct 2021

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem
This is an excellent small hotel which has a first class interior fit akin to a four star rating. The room I occupied was very small but extremely well fitted out. The owner spent a considerable amount of time looking after my needs with pride and expressed his passion for the comfort and safety of his guests. My room was on the front of the building which faces a very busy road and this was noticeably busy during the night. I am a very light sleeper unfortunately but most people would not notice the traffic. A great hotel very good value and near to ferry and city.
Stayed 1 night in Sep 2021

6/10 Okay

Derek

Business traveler
Liked: Staff & service
Stayed 1 night in Sep 2021

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large, clean and well decorated. Unfortunately the bed wasnt very comfortable.
Stayed 1 night in Aug 2021

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent superb recommend
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
We were let down as soon as we arrived as check in was from 2pm and we got there at 4pm and the room wasn't ready . We were shown to the bar /dining area to wait but was not offered any refreshments while we waited . The room had not been cleaned fully following guests having their breakfast . The room was very clean and comfortable . The shower wasn't great the water pressure was slow . The bathroom was tiny bearing in mind we were in a family room .
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

George

Business traveler
Disliked: Property conditions & facilities, room comfort
So small I could touch either wall
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly service No food or drink. This is probably due to Covid
Stayed 1 night in Jul 2021

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Werkend break
Excellent, friendly service. Nothing was too much trouble. V clean, modern room. Close to beach, coastal path and restaurants.
Stayed 2 nights in Jun 2021

8/10 Good

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel
From the outside it looked slightly rundown but when I entered I was pleasantly surprised. Great breakfast included in the price
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get too parking at rear close to restaurants. Room is large and very comfortable
Stayed 1 night in Jan 2020

6/10 Okay

Noman

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff can be polite And more accommodating
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Hotel. Newly furbished .Very friendly and helpful staff. The only thing we had problem with was WiFi. Close for Albert Docks and centre.
Stayed 4 nights in Dec 2019

10/10 Excellent

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very roomy clean great breakfast
Stayed 1 night in Dec 2019

10/10 Excellent

Oliver

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely unexpected find. The rooms and decor were lovely and impeccably clean. Staff were really friendly and helpful. Enjoyed our breakfast. Thank you for a lovely stay highly recommend
Stayed 1 night in Nov 2019

8/10 Good

Angela

Stayed 1 night in Oct 2019

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refurbished inside with comfortable beds and good size rooms
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size clean room, fantastic breakfast. Easy for public transport into city centre
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated
Very enjoyable stay - place is newly renovated and looks much better on the inside :-)
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel Easy parking and access to facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
It was close to our family Quiet at night Friendly
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks completely renovated inside. Comfy beds. Large rooms. Parking off street. Full English. Good stay, and for the price excellent
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a 1 night stay with my daughter whilst going to a concert at Anfield. Lovely clean hotel, check in and out easy, very good value for money, we were in room 14 which has a large comfortable king size bed and tea and coffee facilities. The full English breakfast was amazing, freshly cooked and delicious. I would recommend this hotel, Taxi to Anfield about ten minutes and cost £8 so we’ll worth staying here for concerts 😃
Stayed 1 night in Jun 2019

10/10 Excellent

NIGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
Really enjoyed the stay, breakfast was lovely. Comfortable beds and lighting.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff. Large well equiped room. Hearty breakfast.
Stayed 1 night in Jun 2019

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!!
Very comfortable, would recommend to anyone!!
Stayed 1 night in Jun 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicest places I’ve stayed
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
It was clean and nice hotel But it was shared toilet.
Stayed 1 night in May 2019

8/10 Good

abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice budget hotel with clean comfortable room and good breakfast. Only thing missing was the availability of an evening meal
Stayed 1 night in Mar 2019

10/10 Excellent

Amy, Milwaukee, WI

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely stay! Nice room, clean, large bathroom ensuite. Tasty breakfast too!
Stayed 1 night in Mar 2019

10/10 Excellent

BethJones

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fab little hotel. Perfect for us as we were attending a party near by. Rooms were gorgeous, exceptionally clean and very comfortable. The staff were attentive and friendly, nothing was too much trouble. Lovely fresh breakfast too. We will definitely be returning! 😊
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a real classic feel to the whole place from the outside, but as soon as you entered it was lovely and modern on the inside. Amazing hotel.
Stayed 1 night in Feb 2019

8/10 Good

Alison, Solihull

Liked: Cleanliness, staff & service, property conditions & facilities
If you are travelling alone this is very good value for money as they have single bedrooms which in fact have three-quarter beds which are very comfortable. It’s a traditional building that has been modernised inside. My room was compact but it was adequate with a clean modern bathroom, TV tea and coffee facilities but no hairdryer. I’d give the room 9 out of 10 but the breakfast Was limited in what is offered, there was no fruit or yoghurt just cereal to start with. There was a good selection of cooked breakfasts but my veggie sausages were very hard and the mushrooms had a strange overcooked oily taste. The eggs bacon beans tea and fruit juice were all okay though.
Stayed 1 night in Feb 2019

2/10 Terrible

iciar

Disliked: Room comfort
Tiny broom cupboard
The tiniest room I have ever seen, tiny window, ground floor and people walking pass my window. Shower inside the room, tiniest space having to put the bathroom mat on the floor by the kettle as I have to plug on the socket on the floor as no other socket available. Bedside light not working. Room did not match photos. Overpriced.
Stayed 1 night in Dec 2018

8/10 Good

Phil, Telford, shropshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seaforth Liverpool Stay, December 2018
Welcoming staff and explained how doors work well for getting in and out late at night. Also allowed me to stay beyond normal check out time at no extra charge, up to midday.
Stayed 2 nights in Nov 2018

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first room we stayed in the radiator wasn't working but the lovely lady on reception moved us to another room. The hotel is lovely inside it could could with a bit of landscaping outside. Breakfast was lovely and the staff were friendly.
Stayed 1 night in Dec 2018

10/10 Excellent

B, Midlands, gb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,tidy and modern. We enjoyed our 2 nights we had with friends. Easy access to city by public transport from hotel. Nice breakfast and helpful staff.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooms. Nice breakfast
Stayed 1 night in Nov 2018

8/10 Good

Amanda, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed three days and was due to stay at another hotel after a trip to Yorkshire but booked there again and cancelled my other hotel.
Stayed 3 nights in Oct 2018