Deluxe Room, 1 King Bed | In-room safe, individually decorated, individually furnished, desk
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Reviews of Westminster Hotel

4 out of 5
Westminster Hotel
550 W Mount Pleasant Ave, Livingston, NJ

Reviews

7.6

Good

Rating 10 - Excellent. 406 out of 1005 reviews" "
Rating 8 - Good. 248 out of 1005 reviews" "
Rating 6 - Okay. 147 out of 1005 reviews" "
Rating 4 - Poor. 97 out of 1005 reviews" "
Rating 2 - Terrible. 107 out of 1005 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice property, and just what was needed.
Stayed 3 nights in Apr 2024

4/10 Poor

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Kids were running around the hallway after 1 AM and a dog was barking well after 1:30 AM. Mt complaints were not taken seriously.
Stayed 2 nights in Apr 2024

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from TA on Apr 21, 2024
Thank you for your wonderful review. See you soon

10/10 Excellent

L'Oreal, Union

Liked: Cleanliness, property conditions & facilities
My stay at The Hotel Westminister is always top tier! Best stay in NJ!
Stayed 1 night in Mar 2024
Response from Management on Apr 17, 2024
Thank you for your wonderful review. See you soon

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Little parking. Otherwise perfect
Stayed 1 night in Apr 2024
Response from TA on Apr 15, 2024
We apologize for the inconvenience with the parking. There was a group at the hotel this weekend. Thank you for your wonderful review. we hope to see you again.

10/10 Excellent

Anthony Ibukun

Liked: Cleanliness, amenities
Great
Stayed 1 night in Apr 2024
Response from TA on Apr 14, 2024
Thank you for your wonderful review. we hope to see you again

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and restaurant are fabulous!
Stayed 4 nights in Mar 2024
Response from TA on Apr 8, 2024
Thank You so kindly for your review of 5 0ut 0f 5. We hope to see you again. We will share this with our team members.

8/10 Good

Jena, Riverside

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were 2 downfalls to our room were. First, the room was so hot and we couldn’t get it to cool down so it made sleeping miserable. Second, there was no ventilation in the bathroom so when you showered it was muggy. Other than that we were pleased. Definitely will stay there again.
Stayed 2 nights in Apr 2024
Response from TA on Apr 6, 2024
Dear Jena, Thank you for taking the time to provide feedback and for choosing to stay at our hotel We apologize greatly for any inconvenience we may have caused and will certainly use your comments to improve ourselves. We hope to see you again soon.

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Westminster Hotel Management on Apr 4, 2024
Thank you for your wonderful rating!

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024

10/10 Excellent

Pavlos

Stayed 1 night in Mar 2024
Response from TA on Apr 1, 2024
Thank you Pavios for your 5 out of 5 wonderful review. We hope to see you again. I will share this with the team members.

10/10 Excellent

Sherrell

Liked: Cleanliness
I was comfortable and relaxing
Stayed 1 night in Mar 2024
Response from Jake Maas on Mar 29, 2024
Thank You so kindly for your review!We hope to see you again in the future.

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff clean hotel
Stayed 1 night in Mar 2024
Response from Management on Mar 29, 2024
Thank you Ethan for your kind words about our staff. We are happy to serve you!Best,

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024
Response from TA on Apr 15, 2024
Thank you for your wonderful review. we hope to see you again. We will share this with our staff team.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 26, 2024
Thank you for your wonderful review. We hope to see you again.

10/10 Excellent

Jainette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and quiet hotel
Stayed 1 night in Feb 2024
Response from TA on Mar 25, 2024
Good Morning Jainette, Thank you for your wonderful review of 5 out of 5. We look forward to you staying with us again. I will share your review with our team members.

4/10 Poor

Gino

Stayed 1 night in Mar 2024
Response from Management on Apr 10, 2024
We appreciate your review, We hope to see you again

4/10 Poor

roseann

Stayed 1 night in Mar 2024
Response from TA on Apr 7, 2024
Dear Roseann, Thank you for taking the time to provide feedback and for choosing to stay at our hotel We apologize greatly for any inconvenience we may have caused and will certainly use your comments to improve ourselves. We hope to see you again soon.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service
My room needed a refresh; carpet damaged, lamps dusty and furniture worn. Good sized room.
Stayed 1 night in Mar 2024
Response from TA on Mar 15, 2024
Dear John, Thank you for taking the time to provide feedback and for choosing to stay at our hotel We apologize greatly for any inconvenience we may have caused and will certainly use your comments to improve ourselves. We hope to see you again soon.

10/10 Excellent

Milagros

Liked: Cleanliness, staff & service, property conditions & facilities
The indoor pool is always a treat. It is very well kept and heated.
Stayed 1 night in Mar 2024
Response from TA on Mar 6, 2024
Dear Milagros, Thank you for giving us a 5 out of 5 review. We appreciate your feedback. Thanks for staying at our hotel and we hope you come back soon.

10/10 Excellent

Nathalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really lovely experience staying here.
Stayed 5 nights in Feb 2024
Response from TA on Mar 6, 2024
Dear Nathalia, Thank you for giving us a 5 out of 5 review. We appreciate your feedback. Thanks for staying at our hotel and we hope you come back soon.

10/10 Excellent

Ibrahim, Parsippany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from TA on Mar 2, 2024
Dear Ibrahim, Thank you for giving us a 5 out of 5 review. We appreciate your feedback. Thanks for staying at our hotel and we hope you come back soon.

8/10 Good

Savannah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and the staff was amazing! The restaurant is a bit pricey but there are a lot of close alternative options close by! Would stay there again!
Stayed 2 nights in Feb 2024
Response from TA on Mar 2, 2024
Dear Saannah, Thank you for giving us a 4 out of 5 review. We appreciate your feedback. Thanks for staying at our hotel and we hope you come back soon. We will share this review with our team.

8/10 Good

Marge, Easton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from TA on Feb 27, 2024
Hi Marge,We thank you so much for staying with us and we appreciate your review.

4/10 Poor

Jeffry

Traveled with partner
Liked: Cleanliness, staff & service
Unfortunately this hotel hosts many parties (wedding receptions and such). At 2:30 am we were woken by young teens (most likely not drunk, just happy) yelling and racing up and down the corridor. They did it twice, even banging against our door. Very frustrating when one has no recourse! We stay here for its convenience, close by our relatives but not the best place we have stayed in this area.
Stayed 1 night in Feb 2024
Response from TA on Feb 25, 2024
Hi Jeffry,We thank you so much for staying with and for your review. Please accept our sincere apology for the inconvenience

8/10 Good

Justasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
Thank you for taking the time to rate us!

4/10 Poor

Kevin

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Management on Feb 26, 2024
Thank you for taking the time to rate us!

2/10 Terrible

Bradley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
In addition to my prior review. Our “upgraded” room did not have a working fridge or microwave so it was awesome waking up to all of our groceries for our trip spoiled! Every single part of the hotel experience was awful, from checking into a clearly not cleaned room, to the alcohol consuming pool party, to the awful weed smell for my children to have to smell. Would never recommend or return. Want management response as soon as possible
Stayed 2 nights in Feb 2024
Response from Jake Maas on Feb 21, 2024
Good morning, Bradley,Thank you for taking our call yesterday, please know we value your feedback and have certainly taken measures to assure this would never happen again.as I mentioned we have issued compensation.I hope that we see you again at our property.Thank You again,

10/10 Excellent

kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at check in.
Stayed 1 night in Feb 2024
Response from Jake maas on Feb 21, 2024
Dear Kristen, Our front desk team says Thank You!We value your kind review, and as always we share these reviews with the team always.Again Thank You!

10/10 Excellent

Dhruvkumar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from TA on Feb 17, 2024
Dear Dhruvkumar, Thank you for giving us a 5 out of 5 review. We appreciate your feedback. Thanks for staying at our hotel and we hope you come back soon.

8/10 Good

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very helpful and friendly.
Stayed 3 nights in Feb 2024
Response from TA on Feb 17, 2024
Dear Jeanne, Thank you for giving us a 4 out of 5 review. We appreciate your feedback. Thanks for staying at our hotel and we hope you come back soon.

4/10 Poor

Michelle

Traveled with partner
Liked: Staff & service
It was an alright experience. There wasn’t really much that stood out in this hotel. There was no free breakfast and no microwave in the hotel. Even though I stayed in a deluxe room.
Stayed 2 nights in Feb 2024
Response from TA on Feb 17, 2024
Dear Michelle, Unfortunately, The Hotel does not offer free breakfast. In order to get breakfast, you must include it within your reservation when you book. As far as a microwave, one is located by the front desk.

10/10 Excellent

Linn Magee, Chatham

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very efficient and polite. The pool was amazing!
Stayed 1 night in Feb 2024
Response from TA on Feb 17, 2024
Dear Linn, Thank you for giving us a 5 out of 5 review. We appreciate your feedback. Thanks for staying at our hotel and we hope you come back soon.

8/10 Good

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from TA on Feb 13, 2024
Dear Carlton, Thank you for giving us a 4 out of 5 review. We appreciate your feedback. Thanks for staying at our hotel and we hope you come back soon.

8/10 Good

Lisa

Stayed 1 night in Feb 2024
Response from Management on Mar 21, 2024
Thank you on your wonderful review. We hope to see you soon

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!! Kids loved pool.
Response from Westminster Hotel Management on Feb 9, 2024
Dear Thomas,Thank you for your review. We are so happy to hear the kids loved the pool. We hope to see you again soon.

8/10 Good

Steven, Denville

Business traveler
Liked: Staff & service
Perfectly fine reasonably priced option.
Stayed 2 nights in Feb 2024
Response from TA on Feb 9, 2024
Dear Steven,Thank you so much for giving us a 4 out of 5 review.. We appreciate your feedback. Thanks for staying at our hotel and we hope you come back soon.

8/10 Good

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked area and convenience. Didnt like no room service or TV.
Stayed 2 nights in Jan 2024
Response from Management on Jan 30, 2024
Hi Rafael,We thank you so much for staying with and for your review. Please accept our sincere apology for the inconvenience. All of our rooms have a TV and housekeeping service is provided upon request. If you would please reach out to us to provide more detail on your experience we would appreciate. Thank you!Best regards,

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from TA on Mar 20, 2024
Dear Dennis, Thank you for giving us a 5 out of 5 review. We appreciate your feedback. Thanks for staying at our hotel and we hope you come back soon.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Thank you Ramon for your nice review. Please do visit us again!

8/10 Good

Tiffany

Business traveler
Would stay again.
It was great. Everyone was nice. Beautiful pool. Couldn’t find the fitness center. They def need more signs. I was completely lost. Con The continental breakfast was 22 dollars and all they offered was fruit and cereal and muffins * but it was all you can eat ( eyeroll) * Would have purchased one item but it was a buffet? Odd. Coffee and tea was free
Stayed 1 night in Jan 2024
Response from Jake Maas on Jan 25, 2024
Thank you for your kind remarks.We do have signage throughout the building for locations.Sorry you had a tough time. It is located on the Garden level, of the annex building.On your next stay please ask us for a map of the building.Have a wonderful day,Jake Maas

8/10 Good

Steven, Miami Beach

Business traveler
Liked: Cleanliness, property conditions & facilities
I work in nearby Short Hills and the area was calling for snow and I had to be in very early the next day so I booked this hotel in quick reaction to the weather forecast. I would do the same again, it was safe, convenient, clean and affordable.
Stayed 1 night in Jan 2024
Response from Westminster Hotel Management on Jan 23, 2024
Dear Steven,Thank you for being our guest and providing feedback on your experience. We look forward to welcoming you back soon.

8/10 Good

Matthew

Stayed 4 nights in Jan 2024
Response from Westminster Hotel Management on Jan 23, 2024
Thank you for your rating.

10/10 Excellent

Shannon

Stayed 2 nights in Jan 2024
Response from Westminster Hotel Management on Jan 23, 2024
Thank you for your rating. We hope to see you again soon.

4/10 Poor

David

Disliked: Staff & service
stay elsewhere
no roomservice, no doorman, no bellman and maid service was infrequent
Stayed 1 night in Jan 2024
Response from Management on Jan 18, 2024
Thank you for your review!

10/10 Excellent

Solaya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jake Maas on Jan 17, 2024
Thanks so much for your fantastic hotel rating for your stay.We hope to see you again in the future.Kind Regards,Jake Maas

10/10 Excellent

LAKSHMI

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for a weekend away. Lots of shopping and restaurants within minutes of the property.
Stayed 1 night in Jan 2024
Response from Management on Feb 3, 2024
Dear LAKSHMI,Thank you for choosing to stay with us and for your review. We are happy to know your stay went well. Please do come again!

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Sty elsewhere
No room service, no doorman, no bell hop—just no good
Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
Thank you for taking the time to provide your feedback and please accept our sincere apology. Although we are a limited service property our staff is always eager and willing to assist wherever necessary. Once again, please accept our apology and we do hope the rest of your stay was enjoyable. Please do visit us again!Sincerely,

10/10 Excellent

Xiangang

Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
Thank you for taking the time to rate us!

8/10 Good

Danay Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet environment. Ample parking spots. Only thing was that on my checking out day, I stayed until almost checkout time in my room and twice got knocked on the door by cleaning staff. I left around 1045A (checkout is 11A).
Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
Dear Melissa,We thank you for choosing our hotel and for taking the time to share with us your feedback. We are happy to hear you had a good stay and apologize sincerely for the interruptions of our housekeeping staff. Rest assured your comments will be used as a coaching tool for out team. Once again, Please accept our sincerely apology and hope to see you again soon!Best regards,