Outdoor pool, pool umbrellas, sun loungers
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Reviews of Protea Hotel by Marriott Livingstone

3 out of 5
Protea Hotel by Marriott Livingstone
Plot 2110 Mosi-o-Tunya Road, Livingstone

Reviews

8.8

Excellent

Rating 10 - Excellent. 111 out of 231 reviews" "
Rating 8 - Good. 99 out of 231 reviews" "
Rating 6 - Okay. 16 out of 231 reviews" "
Rating 4 - Poor. 4 out of 231 reviews" "
Rating 2 - Terrible. 1 out of 231 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

atif

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
There was a colony of spiders in our bed room that we found out in due time and requested a different room which they obliged; other than that it was a good stay
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Dear atif,We appreciate you choosing to stay with us for your travels and sharing a review. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have taken note of your comments, which will be addressed by management.It was our pleasure to accommodate you and we hope to have another opportunity to better your experience with us Kind regardsTanya S.

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome because the hotel is like a boutique hotel and all the staff are excellent from the front desk to the cleaners Maintenance and of course the waiters. I must give praise to the 2 barmen Dominic and Jerome who provided the most excellent service thorghout our stay . Our thanks also go to the tours and trips we took thanks to the in-house travel shop We will definitely be back soon 5 star experience
Stayed 3 nights in Mar 2024

10/10 Excellent

penelope

Traveled with partner
Liked: Amenities
Beautiful garden, quiet considering its proximity to Livingstone. Decor very tasteful. Extremely happy and obliging staff. Limited options for vegetarians
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Penelope,GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS expectations. Your comments are therefore much appreciated and we hope to have the privilege of welcoming you back to Protea Hotel by Marriott Livingstone again soon.Kind regardsTanya S.

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambient surroundings
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Dear DominicThank you for your positive feedback regarding your recent stay with us. We are delighted to receive your compliments about the hotel.It was our pleasure to accommodate you and we look forward to welcoming you back again soon.Kind regardsTanya S.

10/10 Excellent

Claudia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a very comfortable hotel with a friendly and helpful staff.
Nice places to hanging out
Spacious green areas
Stayed 2 nights in Sep 2023
Response from General Manager on Feb 12, 2024
Dear ClaudiaThank you for your positive feedback regarding your recent stay with us. We are delighted to receive your compliments about the friendly and helpful STAFF.It was our pleasure to accommodate you and we look forward to welcoming you back again soon.Kind regardsTanya S.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from General Manager on Feb 12, 2024
Dear JulieThank you for your positive feedback regarding your recent stay with us. It was our pleasure to accommodate you and we look forward to welcoming you back again soon.Kind regardsTanya S.

6/10 Okay

Daoud

Traveled with family
Liked: Cleanliness
The overall stay was descent. The hotel staff are extremely professional and go the extra mile in ensuring you have a pleasant stay. I would like to raise that the standards of offerings in the breakfast buffet was really not up to standards. I was fortunate to visit Protea Hotel Ndola a day after my stay at the Protea Hotel Livingstone and I met a completely different Service Standards. The breakfast had a vast variety of options and for a hotel that is of the same brand to see such a great gap in its service I would like to think that it was just a one time thing and there’s a great breakfast menu available to all Protea Hotels ( Bonvoy Marriott). Overall the stay was descent.
Stayed 1 night in Aug 2022
Response from General Manager on Aug 10, 2022
Dear Daoud, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our TEAM as a way of celebrating the great guest experiences we delivered and ensuring that we improve on services as suggested.. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind regards Tanya S.

10/10 Excellent

Monifa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 6 nights in Jul 2022
Response from Angela on Jul 15, 2022
Dear Monifa, We appreciate you staying at Protea Hotel by Marriott Livingstone and sharing a review. Thank you for the positive feedback regarding the STAFF. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards, Angela Marketing and Public Relations Coordinator

10/10 Excellent

Kanayi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
👌
Stayed 4 nights in Jun 2022
Response from General Manager on Aug 10, 2022
Dear Kanayi, Thank you for choosing to stay at Protea Hotel by Marriott Livingstone and sharing a review. We appreciate the positive review. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards Tanya S.

10/10 Excellent

werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Very clean room and friendly staff
Stayed 4 nights in Jun 2022

10/10 Excellent

Mr R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant, will not hesitate to recommend. The staff are so polite and helpful
Stayed 6 nights in Apr 2022
Response from Angela on Apr 16, 2022
Dear Mr. R, Thank you for choosing to stay at Protea Hotel by Marriott Livingstone and sharing a review. We appreciate the positive feedback regarding the STAFF. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards, Angela Marketing and Public Relations Coordinator

8/10 Good

WILLEM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must go back
Excellent
Stayed 2 nights in Jan 2022

10/10 Excellent

lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well positioned hotel. Excellent food and friendly staff made our stay very enjoyable
Stayed 6 nights in Jan 2022

10/10 Excellent

Lethoko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. The dining facilities are well ventilated, making it Covid-19 safe
Stayed 8 nights in Oct 2021
Response from Tanya S. on Dec 10, 2021
Dear Lethoko, We are glad to hear that you enjoyed your stay at Protea Hotel by Marriott Livingstone and our friendly STAFF. Thank you for the positive feedback and taking the time to share your experience with us. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind Regards

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, perfect place to stay. Just a shame there were added charged when I checked out
Stayed 3 nights in Sep 2021
Response from General Manager on Oct 6, 2021
Dear Benjamin, We appreciate you choosing to stay at Protea Hotel by Marriott Livingstone and sharing a review. Thank you for the positive feedback regarding the hotel. We have taken note of your comment, please send us an email at gm@phlivingtone.co.zm so that can get more feedback from you. It was our pleasure to accommodate you and we look forward to hearing from you soon. Kind regards Tanya S.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 2 nights in Dec 2020

8/10 Good

Neel Ratan

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019

10/10 Excellent

Ber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and comfortable. The price was very reasonable.
Stayed 2 nights in Oct 2019
Response from General Manager on Oct 7, 2019
Thank you for staying at Protea Hotel by Marriott Livingstone and taking the time to share with us your experience. We appreciate the positive feedback. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards Tanya S.

8/10 Good

Alex, Reynosa tam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I do not like swimming pool do not have heather we want to be there but it was cool
Stayed 4 nights in Sep 2019
Response from General Manager on Oct 4, 2019
Dear Alex, Thank you for staying with us and sharing a review. We have taken note of your comment, please be advised that we have an activity center situated within the hotel and will be glad to organize more activities on your next visit. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards, Tanya S.

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019
Response from General Manager on Oct 7, 2019
Thank you for staying at Protea Hotel by Marriott Livingstone and taking the time to share with us your experience. We appreciate the positive feedback. It was our pleasure to accommodate you and we look forward to welcoming you back again soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was good except for the pool. We spent 2 Nights there and breakfast was good
Stayed 2 nights in Aug 2019
Response from Angela on Sep 3, 2019
We appreciate you staying with us and sharing a review. Thank you for the positive feedback regarding the breakfast. We have taken note of your comment and please be assured that management will address the issue raised. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards, Angela

6/10 Okay

Timothy

Liked: Cleanliness
Disliked: Staff & service
Business trip, not great service
Went for a work trip. I found the service in the food and beverage area appauling. Was pushed to pay the bill and service was very slow.
Stayed 2 nights in Aug 2019
Response from General Manager on Sep 11, 2019
Dear Timothy, Thank you for staying with us and sharing a review. Please accept our sincere apologies for the inconvenience caused, we can assure you that management will address the issue raised. It was our pleasure to accommodate you and we hope to have another opportunity to better your experience with us. Kind regards, Tanya S.

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Great beds! Great service, great food and location
Stayed 3 nights in Aug 2019
Response from Angela -Marketing and Public Relations Coordinator on Aug 28, 2019
Thank you for choosing the Protea Hotel by Marriott Livingstone for your travels to Livingstone. We are delighted to receive your compliments regarding the beds, service and STAFF. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards, Angela

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly! The beds were comfy and the onsight restaurant had great service and food
Stayed 1 night in Aug 2019
Response from General Manager on Sep 11, 2019
Dear Anonymous, Thank you for staying with us and sharing a review. It was our pleasure to accommodate you and we hope to welcome you back in the near future. Kind regards, Tanya S.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded Oasis
We had a wonderful time at the Protea Hotel. The staff was very friendly and helpful, although sometimes a little slow. We loved the ambience of the hotel and the spacious rooms, too. The only thing I'd like to see improved is the lighting in the rooms. It is very dimmed, especially in the bathrooms and over the beds. Otherwise, it was an amazing experience!
Stayed 1 night in Aug 2019
Response from DM on Aug 28, 2019
We appreciate you staying at Protea Hotel by Marriott Livingstone and sharing a review. Thank you for the positive feedback regarding the location and STAFF. It was our pleasure to accommodate you and we look forward to welcoming you back again soon.

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific hotel!
We had a fantastic stay at the Protea Hotel. The staff were so friendly and helpful. It is a beautiful hotel. The rooms were comfortable and clean. It is in a great location. Would highly recommend!
Stayed 2 nights in Aug 2019
Response from PM on Aug 28, 2019
We appreciate you staying at Protea Hotel by Marriott Livingstone and sharing a review. Thank you for the positive feedback regarding the location and STAFF. It was our pleasure to accommodate you and we look forward to welcoming you back again soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Protea Hotel. Check in was pleasant. The room was spacious and comfortable. Same goes for the bathroom. The buffet breakfast was fantastic with a large selection of food. We also had dinner at the restaurant a couple of times and enjoyed the food there. Mosquitoes weren't a problem in the room. Our room had a mosquito net and insect spray which was reassuring. In the communal areas there were a few mosquitoes but it would be the same at most hotels in Livingstone I'm sure. The real stars of the hotel were its staff, in particular Richard and Henry. Both gentlemen worked in the restaurant and always had a smile on their faces. It's these smiles and service provided by the likes of Richard and Henry that make any travellers stay memorable. We were happy and satisfied with our stay at Protea Livingstone. We would return to the hotel due to its comfortable rooms and the superb staff.
Stayed 4 nights in Jul 2019
Response from General Manager on Aug 20, 2019
Dear Anonymous, On behalf of the entire hotel TEAM, it was our pleasure to welcome you to Protea Hotel by Marriott Livingstone. We appreciate you taking the time to share with us your experience while at our hotel. Thank you for the positive comments and especially about Richard and Henry, please be assured that we will definitely congratulate our TEAM for their exemplary service. We are happy to hear that the services and facilities met your expectations. We would love to host you again and we will ensure that your stay is just as memorable the second time. Kind regards Tanya S.

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff . Hotel clean, facilities are good
Stayed 2 nights in Jul 2019
Response from General Manager on Jul 22, 2019
Dear Guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to receive your compliments about our friendly STAFF and our good facilities. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards Tanya S.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are both very competent and pleasant. Overall vet welcoming place to stay while seeing the sights. On location booking for anything and everything you’d want to do in Livingstone.
Stayed 1 night in Jul 2019
Response from General Manager on Jul 17, 2019
Thank you for choosing the Protea Hotel by Marriott Livingstone for your travels to Livingstone. We appreciate the positive feedback regarding the STAFF. Thank you for taking the time to share with us your experience. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Happy exploring!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Perfect choice of hotel. Very comfortable. Pleasant and helpful staff. WiFi a bit slow.
Stayed 4 nights in May 2019
Response from General Manager on Jun 8, 2019
Thank you for staying at Protea Hotel by Marriott Livingstone and sharing a review. We appreciate the positive feedback. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards Tanya S.

6/10 Okay

Verified traveler

Traveled with group
Liked: Amenities, property conditions & facilities
Lots of mosquitoes, which is normal maybe... but poor service / mindset to protect the customers against mosquitoes.
Stayed 1 night in May 2019
Response from General Manager on Jun 8, 2019
Thank you for staying at Protea Hotel by Marriott Livingstone and sharing a review. We appreciate your feedback. Kindly note we have mosquito nets and insect repellent available in our rooms. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards Tanya S.

10/10 Excellent

PhilB, Pittsburgh USA

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were kind and helpful. Meals were my favorite part of the overall experience. They were obviously prepared with much care and were always delicious. The pool and bar area were very inviting with lots of shade and s nice selection of specialty beverages. While there was an abundance of mosquitoes, staff provided mosquito nets on request and rooms were provided with insect spray as well as plug-in vaporizers to ward off insects. Everything in the room worked as it should and laundry service was timely and accurate. This was my second stay and if I return to Livingstone, I will certainly stay at the Protea.
Stayed 3 nights in May 2019
Response from General Manager on May 17, 2019
Dear PhilB, We appreciate you taking the time to share with us your experience while at our hotel. Thank you for the positive comments. Our TEAM is continuously working to ensure flawless service and produce great experiences for our GUESTS. We are glad to hear that you enjoyed your stay and that the services and facilities met your expectations. We would love to host you again and we will ensure that your stay is just as memorable. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards Tanya S.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location! Great home-base for all our activities but also a great retreat to relax after our many activities. We felt like movie stars, VIP treatment all the way.
Stayed 2 nights in Apr 2019
Response from General Manager on May 11, 2019
On behalf of the entire hotel TEAM, it was our pleasure to welcome you to Protea Hotel by Marriott Livingstone. Our TEAM is continuously working to ensure flawless service and to produce great experiences for our GUESTS. Thank you for taking the time to share with us your experience. We would love to host you again and we will ensure that your stay is just as memorable the second time. Kind regards Tanya S.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff helped me sort out a problem with a tour company pick-up.
Stayed 4 nights in Apr 2019
Response from General Manager on May 11, 2019
On behalf of the entire hotel TEAM, it was our pleasure to welcome you to Protea Hotel by Marriott Livingstone. Our TEAM is continuously working to ensure flawless service and to produce great experiences for our GUESTS. Thank you for taking the time to share with us your experience. We would love to host you again and we will ensure that your stay is just as memorable the second time. Kind regards Tanya S.

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019
Response from General Manager on May 11, 2019
On behalf of the entire hotel TEAM, it was our pleasure to welcome you to Protea Hotel by Marriott Livingstone. Thank you for taking the time to share with us your experience. Kind regards Tanya S.

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019
Response from General Manager on May 11, 2019
On behalf of the entire hotel TEAM, it was our pleasure to welcome you to Protea Hotel by Marriott Livingstone. Thank you for taking the time to share with us your experience. Kind regards Tanya S.

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019
Response from General Manager on May 11, 2019
On behalf of the entire hotel TEAM, it was our pleasure to welcome you to Protea Hotel by Marriott Livingstone. Thank you for taking the time to share with us your experience. Kind regards Tanya S.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from General Manager on May 11, 2019
On behalf of the entire hotel TEAM, it was our pleasure to welcome you to Protea Hotel by Marriott Livingstone. Thank you for taking the time to share with us your experience. Kind regards Tanya S.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Agnes M. W..

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experience at Protea Hotel in Livingstone
The stay was comfortable and the staff were cordial
Stayed 2 nights in Dec 2018

8/10 Good

Malcolm, London

Liked: Cleanliness, staff & service, property conditions & facilities
Single night at Protea Livingstone
Excellent staff and nice hotel but there were two let downs: the quality of the dinner we had at the hotel and the fact that the room does not come with a mosquito net when there are warnings about malaria everywhere. Even when we asked for a mosquito net, one was brought for us but it did not properly cover the bed. This should be standard and done properly.
Stayed 1 night in Oct 2018
Response from General Manager on Oct 25, 2018
Dear Malcolm, We appreciate you staying at Protea Hotel by Marriott Livingstone and sharing a review. Thank you for the positive regarding the STAFF. Please accept our sincere apologies for the inconvenience that was caused to you during your recent stay with us, we can assure you that management will address and rectify the issues raised. It was our pleasure to accommodate you and we hope to have another opportunity to show you Protea Hospitality at its best. Kind regards Tanya S.

8/10 Good

Janet E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel
Hotel used by our bird tour. Stayed there as part of the tour and did not use any of the facilities near by.
Stayed 1 night in Oct 2018
Response from General Manager on Oct 23, 2018
Dear Janet E, Thank you for staying at Protea Hotel by Marriott Livingstone and sharing a review. We appreciate the positive feedback. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards Tanya S.

8/10 Good

meir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from General Manager on Oct 23, 2018
Dear Meir, Thank you for staying at Protea Hotel by Marriott Livingstone and sharing a review. It was our pleasure to accommodate you and we look forward to welcoming you back again soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and service! Excellent hotel and service!
Stayed 3 nights in Aug 2018

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff.
The staff is amazing. They went out of their way many times to be helpful.
Stayed 4 nights in Jul 2018
Response from General Manager on Aug 11, 2018
Dear Steven Thank you for your positive feedback regarding your recent stay with us. We are delighted to receive your compliments on our amazing STAFF. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards Tanya S.