All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The overnight manager was very disrespectful to me and my boyfriend he even call the cops on us but we talked to them and they understand us i am very disappointed it wasn’t my first time staying at this hotel this never happened before
Dear Betty, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your time here with us and we look forward to seeing you again in the near future! Sincerely,Residence Inn Boston Logan Airport/ Chelsea
The pool was very small. My son tried all 3 days we were there to go in but was always full with no space. The staff was amazing and very accommodating.
Jessica
Stayed 3 nights in Dec 2023
Response from Shea on Jan 13, 2024
Dear Jessica, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and our staff satisfied you! We hope that you will stay here soon again! Sincerely, Residence Inn Boston Logan Airport/ Chelsea
The breakfast lady, really helped to make my stay much better. Melanie was also sympathetic for my recent loss.
Her breakfast was always clean and displayed nicely.
She is a credit to the staff.
Dear Nathalia, Thank you for taking the time to review us. We are pleased to hear you enjoyed your stay with us and we hope that you will give us another chance in the near future so we can provide you with a more enjoyable stay! Sincerely, Residence Inn Boston Logan Airport/ Chelsea
10/10 Excellent
Rianna
Dec 3, 2023
Rianna
Stayed 1 night in Dec 2023
Response from Shea on Jan 5, 2024
Dear Rianna, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future. Sincerely, Residence Inn Boston Logan Airport/ Chelsea
10/10 Excellent
John
Nov 18, 2023
John
Stayed 3 nights in Nov 2023
Response from Shea on Jan 5, 2024
Dear John, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope to see you stay here again while you are in this area! Sincerely, Residence Inn Boston Logan Airport/ Chelsea
Good location and good price. Shuttle to airport would be nice.
Herbert
Stayed 1 night in Nov 2023
Response from Holiday Inn Chelsea an IHG Hotel. on Nov 28, 2023
Hi Herbert, Thank you for staying with us, Location and price are key factors, . We appreciate your loyalty andcontinued trust in our service. Our entire team here at The Holiday Inn Chelsea works hard todeserve your loyalty. We hope to see you in your next trip to Boston.
8/10 Good
Amy
Nov 14, 2023
Amy
Stayed 1 night in Nov 2023
Response from Shea on Jan 5, 2024
Dear Amy, Thank you for taking the time to review us! We are so thrilled to hear you enjoyed your time with us! We hope that you will stay here again in the near future. Sincerely, Residence Inn Boston Logan Airport/ Chelsea
4/10 Poor
Corey
Nov 12, 2023
Corey
Stayed 1 night in Nov 2023
Response from Shea on Jan 5, 2024
Dear Corey, Thank you for taking the time to review us! We are sorry to hear about your stay with us. We hope that you will directly reach out to our team so we can provide you a next great stay! We hope to see you again soon! Sincerely, Residence Inn Boston Logan Airport/ Chelsea
Response from Residence Inn Boston Logan Airport/Chelsea on Nov 13, 2023
thank you for taking the time to review us and for giving a 10-star review! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future!
Response from Residence Inn Boston Logan Airport Chelsea on Nov 13, 2023
thank you for taking the time to review us and for giving a 10-star review! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future!
Response from Residence Inn Boston Logan Airport Chelsea on Nov 13, 2023
thank you for taking the time to review us and for giving a 10-star review! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future!
Response from Residence Inn Boston Logan Airport Chelsea on Nov 13, 2023
thank you for taking the time to review us and for giving a 5-star review! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future!
Response from Residence Inn Boston Logan Airport/ chelsea on Nov 13, 2023
thank you for taking the time to review us and for giving a 10-star review! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future!
One stop on commuter rail to North Station (TD Garden), railed station is 1 block from front door!
Steve
Stayed 1 night in Nov 2023
Response from Residence Inn Boston Logan Airport Chelsea on Nov 13, 2023
thank you for taking the time to review us and for giving a 5-star review! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future!
6/10 Okay
Emily
Oct 30, 2023
Emily
Stayed 1 night in Oct 2023
Response from Residence Inn Boston Logan Airport/ Chelsea on Oct 31, 2023
Thank you so much for taking the time to write a review about your stay with us. We hope to welcome you back again soon!
I really liked the updated rooms and convenient location. Check in was a bit delayed because our room wasn't ready but the front desk staff was pleasant. Our only complaint really was the breakfast. The options were good but there just wasn't enough based on the occupancy. Plus, star wait it down 15 minutes early every day with people still in line.
Gina
Stayed 7 nights in Oct 2023
Response from Residence Inn Boston Logan Airport/ Chelsea on Oct 22, 2023
thank you for taking the time to review us and for giving some feedback! We are pleased to hear you enjoyed your stay with us and we will be sure to pass along the response to our hotel team. We look forward to seeing you again in the near future!
Amazing, staff, facilities and complimentary breakfast
Gregory
Stayed 1 night in Oct 2023
Response from Residence Inn Boston Logan Airport/ Chelsea on Oct 22, 2023
Dear Gregory, thank you for taking the time to review us and for giving a 10-star review! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future!
Great room, very clean. Good customer service. A little pricy but they did have a shuttle to the airport and a complimentary breakfast.
Jesse
Stayed 1 night in Oct 2023
Response from Residence Inn Boston Logan Airport/ Chelsea on Oct 17, 2023
Dear Jesse, thank you for taking the time to review us and for giving a 10-star review! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future!
Response from Residence Inn Boston Logan Airport Chelsea on Oct 13, 2023
Dear Rodney, thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future!
8/10 Good
Tracy Lee
Traveled with family
Oct 10, 2023
The staff were lovely. They were very helpful and knowledgeable. Breakfast was decent and even has some GF options. Mattress was a little uncomfortable for me. The biggest downfall for this property is no shuttle service after 12 noon. We had to cab both ways to the airport. However, we were going to Salem and the train station to Salem was a short walk from the hotel.
We had a nice stay and would stay here again.
Tracy Lee
Stayed 3 nights in Oct 2023
Response from Residence Inn Boston Logan Airport Chelsea on Oct 13, 2023
Dear Tracy, thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future!
8/10 Good
Rebecca
Traveled with family and small children, Business traveler, Traveled with family
Oct 6, 2023
Liked: Cleanliness, staff & service, amenities
The pool wasn’t as clean like it was in the past years we’ve stayed here, but other than that, we absolutely loved everything about our stay!
Rebecca
Stayed 3 nights in Aug 2023
Response from The Residence Inn Boston Logan Airport/Chelsea on Oct 6, 2023
Dear Rebecca, thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and have made note of the pool and we look forward to seeing you again in the near future!
8/10 Good
Christine
Sep 30, 2023
Liked: Staff & service
Clean & nice breakfast buffet
Christine
Stayed 1 night in Sep 2023
Response from Residence Inn Boston Logan Airport/ Chelsea on Oct 5, 2023
Thank you for taking the time to review us! We are glad to hear you enjoyed your stay with us and we can't wait for you to stay here again in the near future.
We enjoyed our stay. Other than the price, we thought everything was very very good! Would stay here again.
Julia
Stayed 1 night in Sep 2023
Response from Shea on Sep 19, 2023
Dear Julia, Thank you for taking the time to review us! We are glad to hear you enjoyed your stay with us and we can't wait for you to stay here again in the near future. Sincerely, Residence Inn Boston Logan Airport/ Chelsea
8/10 Good
Peter
Business traveler
Aug 30, 2023
Liked: Cleanliness, staff & service, room comfort
Peter
Stayed 1 night in Aug 2023
Response from Shea on Sep 7, 2023
Dear Peter, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future! Sincerely, Residence Inn Boston Logan Airport/ Chelsea
4/10 Poor
Kimberly
Aug 26, 2023
Kimberly
Stayed 1 night in Aug 2023
Response from Residence Inn Boston Logan Airport/ Chelsea on Oct 5, 2023
Thank you for taking the time to share your experience with us. We are very sorry to hear you did not enjoy your time with us as we do our very best to provide you with great customer service to each of our guests. We hope you will stay here again in the near future.
Dear Howard, Thank you for taking the time to review us! We are glad to hear we could meet your expectations through our clean spaces and friendly staff. We hope that you will stay here again in the near future. Sincerely, Residence Inn Boston Logan Airport/Chelsea
Dear Alexander, Thank you for taking the time to review us! We are happy to hear you enjoyed your stay with us and we hope that you will stay here again in the near future. Sincerely, Residence Inn Boston Logan Airport/ Chelsea
2/10 Terrible
Anthony
Jul 13, 2023
Anthony
Stayed 2 nights in Jul 2023
Response from Shea on Jul 26, 2023
Dear Anthony, Thank you for taking the time to share your experience with us. We are very sorry to hear you did not enjoy your time with us as we do our very best to provide you with great customer service to each of our guests. We hope you will stay here again in the near future. Sincerely, Residence Inn Boston Logan Airport/ Chelsea
2/10 Terrible
Shaun
Jul 13, 2023
Shaun
Stayed 2 nights in Jul 2023
Response from Shea on Jul 26, 2023
Dear Shaun, Thank you for taking the time to review us. We are sorry to hear you did not enjoy your stay with us as we hope that you will give us another chance in the future. Please directly reach out to our team so we can do our very best to provide you with great customer service and accommodate you throughout your next stay! We hope to see you again in the near future. Sincerely, Residence Inn Boston Logan Airport/ Chelsea
10/10 Excellent
Jackson
Jul 13, 2023
Jackson
Stayed 1 night in Jul 2023
Response from Shea on Aug 21, 2023
Dear Jackson, Thank you for taking the time to review us. We are pleased to hear you enjoyed your stay with us and we hope that you will stay here again in the near future. Sincerely, Residence Inn Boston Logan Airport/ Chelsea
10/10 Excellent
Wayne
Jul 6, 2023
Wayne
Stayed 1 night in Jul 2023
Response from Shea on Jul 26, 2023
Dear Wayne, Thank you for taking the time to review us! We are happy to hear you enjoyed your stay with us and we hope that you will choose us again in the near future. Sincerely, Residence Inn Boston Logan Airport/ Chelsea
10/10 Excellent
john
Jun 27, 2023
john
Stayed 3 nights in Jun 2023
Response from Shea on Jun 30, 2023
Dear John, Thank you for taking the time to review us! We are pleased to hear you were satisfied with your stay and we hope that you will visit us again in the near future! Sincerely, Residence Inn Boston Logan Airport/ Chelsea
10/10 Excellent
Sarah
Jun 5, 2023
Sarah
Stayed 1 night in Jun 2023
Response from Holiday Inn Chelsea an IHG Hotel. on Jun 14, 2023
Hi Sarah,Thank you again for staying at the Holiday Inn Boston Logan Airport/Chelsea and we hope you choose to create more memories here whenever your travels bring you back to Chelsea.
2/10 Terrible
Kristyn
Jun 4, 2023
Kristyn
Stayed 1 night in Jun 2023
Response from Holiday Inn Chelsea an IHG Hotel. on Jun 14, 2023
Hi Kristyn,Thank you again for staying at the Holiday Inn Boston Logan Airport/Chelsea and we hope you choose to create more memories here whenever your travels bring you back to Chelsea.
I don’t know we’re they get the four star hotel, Stayed there for two nights with the wife and baby, couldn’t sleep, so humid, they never fix the a/c and the tv wasn’t working, horrible experience but they were great when collecting the money
Adrian
Stayed 2 nights in May 2023
Response from Holiday Inn Chelsea an IHG Hotel. on Jun 14, 2023
Hello Adrian, I'm sorry to hear the our hotel did not meet your expectations. Please accept our apology for the disappointment you described with your arrival. Your experience is not characteristic of our hotel or team members. We appreciate your time and promise your feedback will be used to improve any future stays with us.
10/10 Excellent
Alison
May 31, 2023
Alison
Stayed 4 nights in May 2023
Response from Holiday Inn Chelsea an IHG Hotel. on Jun 14, 2023
Hi Allison,Thank you again for staying at the Holiday Inn Boston Logan Airport/Chelsea and we hope you choose to create more memories here whenever your travels bring you back to Chelsea.