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Reviews of Hotel Santika Mataram - Lombok

3 out of 5
Hotel Santika Mataram - Lombok
Jl. Pejanggik No. 32, Selaparang, Nusa Tenggara Barat, Mataram, Lombok

Reviews

8.0

Very Good

Rating 10 - Excellent. 7 out of 36 reviews" "
Rating 8 - Good. 23 out of 36 reviews" "
Rating 6 - Okay. 4 out of 36 reviews" "
Rating 4 - Poor. 2 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Arru

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Hotel Santika Mataram on Jul 5, 2021
Dear Guest, Greeting from Hotel Santika Mataram, Thank you for spent your time to share your rating to our hotel. We trust you enjoy your stay. Hopefully, we can serve you again in next visit. We wish you best of luck Regards, Management

8/10 Good

Verified traveler

Stayed 1 night in Apr 2021
Response from HS. Management on Jun 2, 2021
Dear Guest, Greeting from Hotel Santika Mataram, Thank you for spent your time to share your rating and review to our hotel. We trust you enjoy your stay. Hopefully, we can serve you again in next visit. We wish you best of luck. Regards, Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Santika Mataram on Jan 15, 2020
Dear Guest, Thank you for your response.

8/10 Good

VIAR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay and location is central
We stayed at Hotel Santika for two nights. As a stop station after a long holiday in Gili islands, our stay at the hotel was perfect. For our family (with kids) we stayed in 2 superior rooms. Overall it was a pleasant stay. The rooms are clean, the breakfast is also perfect with a lot of traditional foods. What is quite remarkable for us was the dinner with live accoustic music...very relaxing. Thank you , we would definetely come back again.
Stayed 2 nights in Dec 2019
Response from Santika Mataram on Dec 31, 2019
Dear Valuable Guest, Thank you for taking the valuable time to review our hotel. We always try to provide the best of products and services. Glad to hear the products, services and facilities as expected and memorable as well as the delivery of our good team. We are waiting for your next reservation. Thank you for choosing Hotel Santika Mataram-Lombok. Greetings, Management

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Santika mataram on Dec 25, 2019
Kepada yth, Terima kasih telah meluangkan waktu yang berharga untuk mengulas hotel kami. Senantiasa kami selalu berusaha memberikan yang terbaik dari produk maupun layanan. Senang mendengar produk, layanan dan fasilitas sesuai harapan dan berkesan. Kami tunggu kedatangan di reservasi berikutnya. Terima kasih telah memilih Hotel Santika Mataram-Lombok. Salam hormat, Santika Mataram

4/10 Poor

Sameh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Satisfied
Not like the pics nor was it good value for the money definitely wouldn’t recommend it it stay there again. Many of your properties are not what are advertised.
Stayed 1 night in Oct 2018
Response from Santika mataram on Dec 24, 2019
Dear, Mr. Sameh Ibrahim, Thank you for taking the time to visit our hotel. Always we always try to provide the best of products and services. Apologize for inconvenience caused. We are waiting for your next reservation. Thank you for choosing Hotel Santika Mataram-Lombok. Greetings, Santika Mataram

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
We stayed at this hotel for one night and really enjoyed our stay here. The beds were super comfy, the rooms are just right for a couple with an infant. The hotel breakfast was good. Location is pretty good too as there is a night market just across the road. Would come back!
Response from Santika Mataram on Dec 24, 2019
Dear Valuable Guest, Greetings from the Santika Hotel Mataram. Thank you for staying with us, and thank you very much for taking the time to write a very positive review. Your review will certainly help our other guests on a visit to Mataram Lombok. Our prayers, may you always be in good health and successful in everything. and we wait for your return on the next visit. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

eko budi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all service was good... will stay here next trip..:)
Response from Santika mataram on Dec 24, 2019
Dear Valuable Guest, Greetings from the Santika Hotel Mataram. Thank you for staying with us, and thank you very much for taking the time to write a very positive review. Your review will certainly help our other guests on a visit to Mataram Lombok. Our prayers, may you always be in good health and successful in everything. and we wait for your return on the next visit. Best regards,

10/10 Excellent

Boyke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelent place to stay at Mataram...
Breakfast was amazing....
Response from Santika mataram on Dec 24, 2019
Dear Valuable Guest, Greetings from the Santika Hotel Mataram. Thank you for staying with us, and thank you very much for taking the time to write a very positive review. Your review will certainly help our other guests on a visit to Mataram Lombok. Our prayers, may you always be in good health and successful in everything. and we wait for your return on the next visit. Best regards,

6/10 Okay

a.b., AB

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Good location, friendly staff, but very noisy
We were given room 209 which is facing the street and the park opposite the hotel and we cant sleep, the noise of the motorbikes with very loud exhaust was the nightmare, the noise from all kinds of activities at the park is unbearable. Otherwise, staffs are friendly even though they are not knowledgeable about what surrounding shops are selling so we ended up doing "city tour" in a taxi to find it. Will we stay again? May be not just for the fact that it was too noisy for us.
Response from Santika mataram on Dec 24, 2019
Dear Valuable Guest, Greetings from the Santika Hotel Mataram. Thank you for staying with us, and thank you very much for taking the time to write a very positive review. Your review will certainly help our other guests on a visit to Mataram Lombok. Our prayers, may you always be in good health and successful in everything. and we wait for your return on the next visit. Best regards,

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
standard room in the middle of 'dead' city.
no fridge (ice upon request), no hair drier (need to ask for them)

8/10 Good

LUI, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel with excellent breakfast
got food poisoning after eating sate in a restaurant in city. must beware of unhygienic food outlet and their way of cooking.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

s, Lombok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go there!
Fantastic staff, beautiful lobby, swimming pool yes, food, all good.

8/10 Good

Verified traveler

8/10 Good

Ahmad Johar, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun family trip
We stayed for five nights. Overall the hotel is worth the money. The breakfast menu could be better with regular menu rotation,other wise after three days, you are not looking forward for your breakfast. The swimming pool was good. Easy acces for those on wheelchair.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Peter, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice "mini" luxury hotel
Had a very nice 2 day stay at the Hotel Santika in Mataram. I'm going to mention the location first....it is 10 blocks every direction from anything but office and government buildings. So definitely not a place you walk out the door from looking for a restaurant or a store. I gave it 4 out 5 stars only because of the location. Otherwise it was a great hotel and excellent value. The room was definitely a great place to sleep, very comfortable. There is a small air conditioned weight room and a small outdoor pool which was nice. Lobby and common areas were good. And they also have an excellent breakfast buffet which I enjoyed very much. If you have a car or are taking taxis everywhere (nobody seems to walk in Indonesia anyways) this is an excellent choice if you need to stay in Mataram.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

sschew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel.
Nice Hotel. Good location, convenience access to beach front.

8/10 Good

Edvin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
The staff are extremely helpful and friendly. You get a nice welcome drink on arrival. Definitely include breakfast as it is amazing - the choice of food exceeded expectations.

8/10 Good

dionisius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
puas
sesuai dengan deskripsi hotel dan fasilitas ok punya. Terimakasih santika dan hotels.com
Stayed 1 night in Mar 2019
Response from Santika Mataram on Dec 23, 2019
Kepada yth, Terima kasih telah meluangkan waktu yang berharga untuk mengulas hotel kami. Senantiasa kami selalu berusaha memberikan yang terbaik dari produk maupun layanan. Senang mendengar produk, layanan dan fasilitas sesuai harapan dan berkesan. Kami tunggu kedatangan di reservasi berikutnya. Terima kasih telah memilih Hotel Santika Mataram-Lombok. Salam hormat, Santika Mataram

8/10 Good

Arru

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Overall bagus
Stayed 1 night in Oct 2018
Response from Santika Mataram on Dec 24, 2019
Dear Valuable Guest, Salam sejahtera dari Hotel Santika Mataram. Terima kasih sudah menginap bersama kami, dan terima kasih banyak sudah meluangkan waktu dalam menulis ulasan yang sangat positif. Ulasan Anda tentunya akan membantu Tamu kami yang lain dalam kunjungan ke Mataram Lombok. Doa kami, semoga Anda selalu dalam keadaan sehat dan sukses dalam segala hal. dan kami tunggu kedatangan Anda kembali pada kunjungan berikutnya. Hormat kami,

4/10 Poor

Alice, Jakarta

Disliked: Cleanliness, property conditions & facilities, room comfort
The room feel dirty, esp the bed. I couldnt sleep.
The bed uncomfortable, felt dirty and not clean. The room very average, i dont think the staff clean the room very well. The toilet smell. No minibar and refrigerator. But the location is good.
Stayed 1 night in Jan 2018
Response from Santika mataram on Dec 23, 2019
Warm greetings from Hotel Santika Mataram - Lombok, Dear, Ms. Alice Thank you for taking the valuable time to review our hotel. Always we always try to provide the best of products and services. We apologize profusely for the inconvenience caused. We have made internal corrections and disciplinary actions on the team in charge. The information that you convey is very meaningful for us in the future to be even better. Ms. Alice please hope we are given the opportunity in the future, we are committed to providing the best service. We are waiting for your next reservation. Thank you for choosing Hotel Santika Mataram-Lombok. Greetings,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ronally, Jakarta, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bermalam di Santika Mataram jelajahi Pulau Lombok
saya berharap hiasan dalam kamar mampu mengajak tamu untuk mengenali proipinsi Nusa Tenggara Barat
Response from Santika Mataram on Dec 27, 2019
Dear Valuable Guest, Salam sejahtera dari Hotel Santika Mataram. Terima kasih sudah menginap bersama kami, dan terima kasih banyak sudah meluangkan waktu dalam menulis ulasan yang sangat positif. Ulasan Anda tentunya akan membantu Tamu kami yang lain dalam kunjungan ke Mataram Lombok. Doa kami, semoga Anda selalu dalam keadaan sehat dan sukses dalam segala hal. dan kami tunggu kedatangan Anda kembali pada kunjungan berikutnya. Hormat kami,

8/10 Good

giorgia, milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buon albergo in centro a Mataram
Camera pulita, spaziosa, ma poco insonorizzata. Ottimo il ristorante interno, abbondante la colazione

10/10 Excellent

Ray Thom, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel
Nice and clean hotel with full service from the staff. The breakfast was nice and the prices was good. The area around the hotel is not walking friendly and you have to drive around

8/10 Good

Marianne, Oslo

Liked: Cleanliness, property conditions & facilities
Mixed feelings
We first extended our stay because it was such a great place, and we loved our first day there. However, on the second night the dinner was of poor quality, and did not even get full on the pricey dish served. Unfortunantely did not manage to locate any alternative options in the area, even though we asked various staff for restaurant tips. Also recommend to wait with your dry-cleaning; sent my polyester/silk short for dry-cleaning; they did not remove the stain in the front but treated the back with too much heat, destroying the fabric. Location-wise not too bad, but the nice beaches, such as Mawun and Kuta is a two hour drive away. Same with other main turist attraction. Hotel offer drivers, expect to pay 600'-1000' for a day rental with driver.

6/10 Okay

Tone, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not even a beer
Nice business hotel, good service. Pool area and fitness room quite nice. Breakfast ok, but no milk available. Guests should be advised that this is a Muslim hotel with strict no alcohol policy.

8/10 Good

Tjak, Eibergen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fijn hotel
Ik had er maar 1 nacht in het hotel doorgebracht, maar ik ervaar een prettige sfeer

8/10 Good

i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lokasi strategis
Lobby hotel luas, makanan untuk sarapan enak, kamar dengan view pegunungan walaupun agak jauh dari lift.

8/10 Good

バンバン, 日本

値段も安く、快適でした。
翌日の飛行機が早い為、1泊しました。 ４歳の子供を連れて宿泊しましたが、意外に快適でした。 部屋やシャワールームもきれいだし、ロビーフロアにあるレストランもリーズナブルで、味もまぁまぁです。 日本のビジネスホテルの様な感じですね（東急クラス位かな？）

8/10 Good

てっく, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地以外は完璧
この建物でスタッフの対応も素晴らしくとてもきれいでこのコストはかなり割安だと思います。不快に感じることは何もなく、接客にはかなり指導されてるのではないかと思います。