Ratings based on 38 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
85% of guests recommend
3.4 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
for Getaway With Friends
by ruby

This traveler left a rating score only Posted Sep 6, 2014 on Hotels.com
3 out of 5
by Maria Van der Zonfrom Australia - WA - Regional WA

Posted Jul 28, 2014
Pros: Good location. nice pool.
Cons: Bathroom was very dirty and smelly. bedroom mouldy smell.
Location: Close to everything
Facilities: Good; Value: Over-priced; Service: Below average; Cleanliness: Filthy, Smelly, Grubby; I would not go back to this hotel.
4 out of 5
for Everyone
by Samfrom Perth, Australia


Posted May 16, 2014
Pros: Right on the beach and the pool
Cons: Rooms need to be thoroughly cleaned and updated
Location: Not a great deal to do in Sengiggi. One main street where every other shop is a tourist travel place telling you to go somewhere else.
I would recommend this hotel for anyone who likes it quiet, even though the breakfast room had lots of people they don't spend much time around the pool so you pretty much have the pool to yourself. Its quite a hike from your room to the pool area as the hotel is so large. Rooms were comfortable, clean sheets, clean towels etc... but looking rather worn eg, shower, basin and bath had mold, the furniture was outdated and peeling and the venetian blinds were dusty and some broken and the outside chairs were rather uncomfortable. Now normally things like that don't really matter as its just a place to put your head at night, but because Sengiggi doesn't really have a lot going on you do spend a lot of your time around the hotel. The pool area is great, really large with sunken bar and right on the beach. The other plus is that it is a 2 min walk to the jetty to get a boat to the Gili Islands. Staff were very friendly and the breakfast had a great choice.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 12, 2014
5 out of 5
for Families
by CMfrom Perth

Great hotel!

Posted Jan 8, 2014 on Hotels.com
We had a relaxing family holiday at Santosa and will definitely go back. There's not much to do in Lombok but our kids had a great time in the pool everyday. The deluxe suites are lovely, food was good and well priced. The staff were a highlight, very friendly and accommodating. Location was very good, with restaurants, spas and shops right around the hotel entrance. We were there for New Years and they put on a fantastic show and party. Haven't got anything negative to say, we loved it and can't wait to go back!
2 out of 5
by factfrom japan


Posted Jan 4, 2014
Pros: スタッフのまじめさ。 プールの大きさ。
Cons: 水周りの水漏れ、エアコンからの水滴漏れ、バスタブのさび、部屋の掃除。 ドライヤー、バスタオル、ハンドタオルくらいは部屋に標準装備しておいて欲しい。
Location: ギリ島へ渡る船着場が近くてよい。
水周りの水漏れ、エアコンからの水滴漏れ、バスタブのさび、部屋の掃除が行き届いていない等部屋に関して指摘をすればきりがない。 ドライヤー、バスタオル、ハンドタオル、アメニティも受付に言わないと持ってこない。 朝食も種類が少なめ。 唯一良かったのはプールが大きかったこと。ただし、ストイックに泳ぐ分にはいびつな形状。 スタッフはまじめに見え、丁寧に対応してくれたが・・
3 out of 5
by Jackyfrom perth, western australia

Lombok a waste of time !!!!!!

Posted Jan 3, 2014
Pros: Pool villa rooms were very nice again if you are happy to stay in hotel room for your stay you might actually like lombok.
Cons: English is terrible, wifi does not work, telephones in room not working, lombok is dirty !!!! Would not recommend to anyone to visit.
Location: Gillis islands that's it there is nothing else to do !!!!
Unfortunately lombok is about 20 years behind Bali, this place is not ready for tourism at all. The overall hotel was quite nice but around the hotel and surroundings is filthy, and nothing to do.
3 out of 5
for Everyone
by A verified traveler

Prachtige bungalows.

Posted Dec 16, 2013
Pros: De prachtige kamer
Cons: Er was geen stopcontact bij een spiegel, had goed gekund in de enorme inloopkast.
Location: Ligging uitstekend, vlakbij het dorpje.
Het geheel gaf een opgesloten gevoel door de volgebouwde tuin. Daardoor was er geen uitzicht en liep je tussen muren door naar het zwembad.wij houden van ruimte om ons heen, en dat gevoel ontbrak.
4 out of 5
for Business Travelers
by A verified traveler

Posted Dec 4, 2013 on Hotels.com
Nice hotel but the room looks old.but from outside the hotel looks nice.will come again for business trip
4 out of 5
for Everyone
by 健輔from バリ島


Posted Nov 12, 2013
Pros: プールと卓球などのアクティビティーが充実していてホテルでもゆっくり遊べました 朝食バイキングもおいしかったです
Location: ギリ行きのボートも目の前ですので日帰りでギリにも行けて便利です
ビーチに近く、スンギギの繁華街にも近いため快適にすごせました ホテルの目の前がビーチのため日帰りでギリまで行けて最高の立地です 夕食も道路にでたらイタリアンやシーフード料理などインドネシア料理以外もあり 不便さは感じませんでした プールも大きく、プールでビーチバレーや卓球などもでき1日ホテルで過ごせます 朝食バイキングも種類が豊富であきませんでした。