Outdoor pool, open 7 AM to 8 PM, pool umbrellas, sun loungers
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Reviews of Hotel Sarakawa

3.5 out of 5
Hotel Sarakawa
BP 2232 Lome, Boulevard du Mono, Lomé

Reviews

7.0

Good

Rating 10 - Excellent. 23 out of 82 reviews" "
Rating 8 - Good. 26 out of 82 reviews" "
Rating 6 - Okay. 12 out of 82 reviews" "
Rating 4 - Poor. 9 out of 82 reviews" "
Rating 2 - Terrible. 12 out of 82 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at the Sarakawa / Spent over 2 weeks 🙏
Stayed 15 nights in Jan 2024

8/10 Good

Rupert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Sarakawa Lomé
used as base for local work
Stayed 7 nights in Jan 2024

10/10 Excellent

Wakanow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Lans

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a family of 4 traveling for a family event and arrived on July 20 for a one week stay. We had two bungalows and both had molds. The staff at the front desk were very unprofessional and unfriendly. Only the staff at the two restaurants were courteous and friendly. Will not stay there again.
Stayed 4 nights in Jul 2023

2/10 Terrible

Lans

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had three separate reservations for my family of seven with confirmation numbers from Expedia. On arrival I was told they don't care about such confirmation numbers and spent almost two hours arguing with them before we were allowed to check-in. The staff were untrained and unprofessional. I would never stay there. We spent only three nights, even though we had paid online for four nights and decided to move to Hotel 2 Fevrier for the remainder of our stay in Lome.
Stayed 3 nights in Jul 2023

10/10 Excellent

Richmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Mar 2023

10/10 Excellent

Vladimirs

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and big enough well maintained territory. Perfect place for meetings
Stayed 2 nights in Feb 2023

4/10 Poor

Maurine, any city

4/10 Poor

Austin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First error was booking through Hotels.com because they advertised a discount that doesn't exist, the hotel gave me a sub-standard room. The room service never left any drinking water saying it's not included in my booking. Really! The substandard room was below average. Break fast is excellent. If you like doing sports in morning or evening there are great facilities. The hotel needs some investment
Stayed 6 nights in Sep 2022

2/10 Terrible

Angela

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Old Hotel needs work
The bed was UNCOMFORTABLE. Hard as a rock. Television did not work. No hot water - luke warm water.
Stayed 1 night in Aug 2022

2/10 Terrible

Alima

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Très déçu ! Pour le prix payé, la qualité n'était pas au rdv. Déjà à l'arrivée, il fallait réserver le service de navette de l'aéroport vers l'hôtel, ce qui n'était mentionné nul part. Les installations sont mals entretenues,surtout la salle de bain, on se croirait dans un hôtel de 2*. Le receptionniste n'a pas été courtois. Nous avons demandé de quoi boire autour de 1h du matin. Reçu 30 min plus tard et c'etait ok de payer la note lors du check out. Nous avons reçu 2 appels vers 2h et 2h15 nous réclamant finalement le paiement. J'ai répondu que je le ferai au check out car j'allais me coucher. Autour de 6h je reçois un appel pour la même chose. On parle d'un montant de 2500 f cfa !!!! Nos nuits coutaient environ 150000 f fca. De plus le micro-onde ne fonctionne pas et pas capable d'avoir quelqu'un de disponible. Vraiment décevant comme expérience dans cet hôtel
Stayed 2 nights in Aug 2022

2/10 Terrible

SERGE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Vladimirs

Stayed 1 night in Jul 2022

10/10 Excellent

Vladimirs

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome again
Sarakawa has improved for the time being. Safe, nice and at the same time reasonable hotel on Lome.
Nice walk area
Included
Recently renovated
Bungalow is available
Stayed 2 nights in Jul 2022

8/10 Good

EHAB

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2022

6/10 Okay

Kushal, New York

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property has a lot of potential, spacious and imposing but should be renovated. Beach was closed and golf course unusable. Staff was great, attentive and friendly.
Stayed 3 nights in Nov 2021

8/10 Good

Opeyemi

Business traveler
Liked: Cleanliness, staff & service, room comfort
More was expected.
The hotel is good and functional. As a business trip, I was not concerned with the non-access to the beach although this could be a let down for holiday makers. The pool area is quite good. The breakfast buffet needs to be upgraded to cater to various pallets. I had a problem with the hot water for the first day of a 3 day stay so that was not so good but overall a decent stay.
Stayed 3 nights in May 2021
Response from Emma on Jun 3, 2021
Dear Mr OPEYEMI, We thank you for choosing Hotel Sarakawa for your stay in Lomé and for the rate you have given us. The comfort and the satisfaction of our customers are very important for us and we do everything for that. We take into account all your suggestions and remarks. Looking forward to welcoming you soon for a better experience, Best regards

2/10 Terrible

Simon

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
HORRIBLE HORRIBLE HOTEL
I would never stay in this hotel again. The restaurant staff at rude, they lack training and the rooms were not comfortable at all. I have had to change rooms 4 times. The Acs in the rooms don't work, maintainance is non existent. I did not have value for money and it is my worst hotel experience and I'll never ever do there again.
Stayed 3 nights in May 2021
Response from Emma on Jun 1, 2021
Cher Monsieur Simon, Nous vous remercions pour votre retour sur le séjour passé dans notre hôtel. Nous vous rassurons que nous mettons tout en œuvre pour le confort et la satisfaction de nos clients et sommes vraiment désolés pour le désagrément. Nous espérons vous accueillir à votre prochain séjour à Lomé pour une nouvelle aventure que nous vous promettons meilleure.

8/10 Good

Verified traveler

The staff was friendly and helpful for the customers
Stayed 27 nights in Feb 2021
Response from Emma on Mar 15, 2021
Dear Madam, Sir, We thank you for your feedback. We are looking forward to welcoming soon at Hotel Sarakawa.

8/10 Good

jacques

Business traveler
Liked: Cleanliness, room comfort
Nice place, needs a little more attention
All went well except for the air conditioning unit that was leaking water inside the room. The person that took me to my room noticed it, told me that he was going to send someone, never saw anybody...
Stayed 1 night in Nov 2020
Response from Emma on Dec 18, 2020
Dear Guest, We thank you for choosing Hotel Sarakawa for your stay at Lomé and for having reviewed how it went. We are very sorry for the inconvenience you have suffered and we apologize for it. We take all measures to ensure that our customers' stays meet their expectations. Looking forward to welcoming you for a great adventure in Sarakawa, Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
I came to Togo right around the outbreak of Coronavirus in West Africa, the hotel remained open only to those who arrived before and took all the necessary precautions and protective measures to keep their employees and few remaining guests safe! The facilities are high quality, the food is superb and the staff is exceptional!!
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
I booked this for a beach vacation and the hotel's beach was closed - this was not mentioned to me beforehand or even at check-in time. Room not ready at check-in time. TV reception in room was unwatchable; asked to have it fixed and they were unable to. Room supposed to have bottled water but there was none; I asked for it and was told someone would bring it but never did. Other little things not worth mentioning. Kudos to the guys in the inside-hotel bar, who provided the only friendly, efficient service I experienced here.
Stayed 1 night in Jan 2020
Response from Emma on Feb 3, 2020
Dear Madam, Sir, We thank you for your stay in our hotel and for the note you gave us. We are sorry that your stay in our hotel did not enconter your expectations and we apologize to you. We assure you that our teams are doing everything possible to satisfy our customers. Outreach work is done on staff for their responsiveness. We take this opportunity to inform you that we have opened our beach and that a zumba session is done every Saturday and Sunday. We look forward to welcoming you back in our hotel..

6/10 Okay

nkad

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
My family and me stayed for 3 nights. It’s an old hotel. They can update their rooms furniture, amenities and facilities. It’s a beachfront hotel which doesn’t give access to the beach because of security reasons. Me and my family were quite disappointed to this point. As a result, everyone stays around the swimming pool and lot of times we couldn’t find space to stay. So we spent daytimes paying an extra fee for beaches ont the hotel around. Our family room with 2 bedrooms had a kitchen with gas cocker but it didn’t work. There were not matches to turn on the gas, no cutlery, no dishes. The big fridge worked very well. ACs were very old. Wifi wasn’t strong in a room so we had to move to kids bed room for using it. The restaurants inside hotel were excellent. Price was very high but they make excellent French cuisine and you can have huge choice in each restaurant. Their Yamaha grand piano near the reception needs to be tuned.
Stayed 3 nights in Dec 2019
Response from Emma on Jan 9, 2020
Dear Sir, Madam, Thank you for choosing Hotel Sarakawa for your stay in Lomé and for your comments relevant to your stay. We are really sorry for the inconvenience and reassure you that the management and the staff of Hotel SARAKAWA do everything possible for the satisfaction and comfort of our customers and remain available 24 hours a day to respond to any request or resolve any situation of dissatisfaction. We thank you already for your next stay and remain at your disposal for any request. Best regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location and Venue. Clean room and close to everything. I enojoyed the morning inclusive breakfast and the walk at the beach shore.
Stayed 1 night in Nov 2019
Response from Emma on Dec 16, 2019
Dear Sir, Madam, We thank you for your good feedback about your stay at our hotel. We ensure you that we do everything so that our guests have a good stay. We are looking forward to welcoming you again for a new experience. Best regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in the middle of Lome
Although the building was constructed several decades ago and has elements of 60's opulence, the modern day version is still absolutely wonderful, with excellent service, all the amenities and all together is an oasis of comfort. The restaurants are priced internationally and are disproportionate to the rest of the city, but the lodging is attractively priced making for a pleasant stay!
Stayed 1 night in Dec 2019
Response from Emma on Dec 12, 2019
Dear sir, Madam, We acknowledge the receipt of your mail and thank you very much for your feedback and the good score you give to our hotel. Your appreciation gives us the oppotyunity to do better every day for the satisfaction of our guests. we are looking forward to welcoming you again in our hotel. Best regards.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely African Hotel.
Clean and friendly. High security and excellent food and environment. The International Food Policy Research Institute was holding their annual convention there during out stay. Would stay again.
Stayed 3 nights in Nov 2019
Response from Gédéon on Nov 18, 2019
Dear Madame,Sir, Thank you so much for your feedback. We are glad that your stay in our hotel was amazing. We hope you will be back here soon. Best regard

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2019
Response from Emma on Jul 3, 2019
Bonjour Madame, Monsieur, Nous vous remercions d’avoir pris le temps de donner votre avis sur notre hôtel. Nous sommes désolés que votre expérience dans notre hôtel n’ait pas été à la hauteur de vos attentes. Sachez que la satisfaction de nos clients reste notre priorité absolue et mettons tout en œuvre pour cela. Nous espérons vous accueillir à nouveau à l’hôtel Sarakawa pour une meilleure expérience.

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019
Response from Emma on Jun 22, 2019
Bonjour Madame, Monsieur, Nous vous remercions vivement pour votre séjour chez nous et avons bien pris en compte vos notes. Nous vous rassurons que nous mettons tout en œuvre pour le séjour agréable de nos clients. Nous espérons vous accueillir à nouveau à l’hôtel Sarakawa.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay the only problem is the food is very expensive in Togo but all the same my stay was enjoyable.
Stayed 1 night in Mar 2019
Response from Emma on Mar 30, 2019
Dear Sir, Madam, Thank you so much for your feedback. We are glad that your stay in our hotel was enjoyable. We hope you will be back here soon. Best regards.

8/10 Good

Edward

Liked: Cleanliness, staff & service, room comfort
Overall-- nice place
The grounds and facilities are wonderful. The pool is top notch. The food is good. However, the room itself is a tad stale. However, by Lome standards, it was a nice hotel. We had trouble with the Wi-Fi and our key kept deactivating. We also were hit with some city tax which is odd because usually Hotel.com is all inclusive.
Stayed 2 nights in Mar 2019
Response from Emma on Mar 26, 2019
Dear Mr Edward, We thank you for your stay in our hotel We have thank you for note and we guarantee that our teams do everything possible to ensure that our customers have a smoother internet connection. We confirm that the city tax is not inclusive in the room rate on Hotel.com but breakfast. it is at the hotel that you pay the tourist tax (city tax). Once again, thank you for your stay with us and your positive feedback. Looking forward to welcoming you at Hotel Sarakawa, Best regards

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Room was clean and comfortable. The"free" airport shuttle only leaves at 6:30 a.m. or 10 a.m. Had to take a taxi or arrive 5 hours in advance of my flight. Only one free breakfast included for 2 people.
Stayed 1 night in Feb 2019
Response from Emma on Feb 26, 2019
Dear Madam, dear Sir, We thank you for staying in our hotel and for your comments. Our shuttle is indeed free and carried out according to a program to be accessible to most of our customers. We reassure you that everything is done for the comfort of our customers. We inform you that the breakfast at Sarakawa hotel is a buffet that starts at 6:30 in the morning and finishes at 10:30; if you book a room with breakfast and you specify the number of people automatically the breakfast will be for the number of people booked. We thank you to specify the number of people for whom you book your room so that you enjoy breakfast and not share a person's; We thank you for your understanding and remain at your disposal for any further information. Looking forward to welcoming you back home, Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff, the park, the multiple restaurants and the quality of the food served.
Stayed 1 night in Feb 2019
Response from Emma on Feb 18, 2019
Dear Sir, We thank you for your return on your stay in our hotel. Looking forward to welcoming you again, Best regards

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed one night on a 24 hour layover in Lome. The grounds are very nice and the pool is great. Food very good but western prices. Most disappointed by the fact there is no direct access to the beach; you can see the beach, just can't go there. Stayed in a "bungalow." The interior of these is a bit dated, but very large and spacious. Airport shuttle did not depart until 10 in the morning, which made it a little tight getting through all the security and to the gate. Overall, though, comfortable place to rest up before long flight the next day.
Stayed 1 night in Oct 2018
Response from Emma on Oct 16, 2018
Dear Mr Timothy, Thank you so much for your feedback. We are glad that you like your stay in our hotel .We inform you that our hotel does not manage the beach and for our guests security, they are not allow to go there. We are very sorry for that. We hope you will be back here soon.

8/10 Good

Kenneth

Beautiful hotel in Lome.
I spent 3 nights at the Sarakawa Hotel in Lome, it is an exquisite hotel if a bit expensive. The gardens and swimming pool are lovely as is the hotel décor. However, what was disappointing was that any meal or drink had to be paid for at the time of requesting. They do not have an option to bill your room, which gives the impression that the hotel does not trust the guests. Finally the front desk staff are extremely helpful and greeting you by name each day is a very nice touch.
Stayed 3 nights in Aug 2018

8/10 Good

Kevin O, UK

Liked: Cleanliness, staff & service, room comfort
Good location and friendly staff
The hotel is well situated and the staff very friendly, the rooms need renovating but they were clean and personally had no issues over my six nights here. I would recommend for short stays particularly if you are a business traveller. I will use again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

KA, Georgia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lome visit
It was great and a relaxing time at Sarakawa. The WIFI in the public area was a big help. The pool is wonderful. The restaurants are a bit pricy but there are lot of options close by. The hotel is also great in term of security.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
nice but too old now
Very nice pool and breakfest! Old furnitur and dirty carpet. Too old now , need to be refresh!

4/10 Poor

Sandy, U.S.A.

Disliked: Staff & service, property conditions & facilities
TOO EXPENSIVE FOR WHAT IS OFFERED
I took a group of 9 people to the Mercure Sarkawa Hotel. It is terribly outdated with smelly carpeting in the hallways which were dimly lit. I asked 3 times for a second bed to be put in two rooms and never did get the beds. On top of the outrageous cost for such accommodation, we had to also pay for breakfast. This hotel needs serious upgrading. And NO I would not recommend it. Stayed at other hotels in Togo, Benin and Ghana for half the cost and 4 times nicer and included breakfast..

2/10 Terrible

Kenneth, New Jersey USA

Disliked: Staff & service, property conditions & facilities
I will not stay there again
The hotel Murcure Sakarawa in the city of Lome country of Togo will not see me again. Flies at meal time in the restaurant. Bones in my room service(avoid the flies) club sandwich but no meat in my club sandwich. No meat in my first ham sandwich at the bar restaurant. Begged for and received meat in my second and absolute last ham sandwich at that place. Upon checkout I was presented with a bill containing false charges to the point that my bill was inflated to three times the actual charges.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sarakawa the best in togo
Im so happy for shoosing sarakawa and i want to say thank you very much for all the staff in the hotel. I hope to come back as soon as possible.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Gorgeous pool
Located just to the east of central Lome, beautiful hotel, great service and amazing olympic sized swimming pool with ocean access.

4/10 Poor

Andreas

Disliked: Property conditions & facilities
mitarbeiter in der Reception sind nicht kompetent. einige können nicht englisch.
Stayed 1 night in Feb 2024

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Toujours agréable de séjourner à l'hôtel Sarakawa. Le personnel est très accueillant et chaleureux, disponible pour répondre à nos besoins. Le parc avec les cocotiers est agréable, les larges horaires d'ouverture de la piscine appréciables et le buffet du petit déjeuner copieux. Chambre confortable et spacieuse. Une douche serait bienvenue à proximité de la plage.
Stayed 4 nights in Mar 2023

8/10 Good

Benedicte

Liked: Cleanliness, staff & service, room comfort
Bien mais à rafraîchir…
Expérience tout à fait correct, énormément d’espace dans le bungalow. Il gagnerait à être rafraîchi…
Stayed 1 night in Feb 2023

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

NARCISSE JUSTIN

Stayed 1 night in Jan 2023

6/10 Okay

ISDEEN

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
L'état vétuste de l'intérieur des bungalows
Stayed 1 night in Aug 2022

4/10 Poor

Herve

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deception
A part quelques éléments le personnel reste très incompetent. Le bungalow réservé n'était pas disponible...c'est inadmissible. Pas de télé. Un wifi capricieux. Bref , ce 3ème sejour a été décevant. Mais personne ne lira mon avis ...
Stayed 1 night in May 2022