Exterior

Reviews of 1 Lexham Gardens Hotel

3 out of 5
1 Lexham Gardens Hotel
1 Lexham Gardens, Earls Court, Kensington, London, England

Reviews

6.2
Rating 10 - Excellent. 92 out of 992 reviews" "
Rating 8 - Good. 303 out of 992 reviews" "
Rating 6 - Okay. 321 out of 992 reviews" "
Rating 4 - Poor. 160 out of 992 reviews" "
Rating 2 - Terrible. 116 out of 992 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute shifting was ridiculous. The day before check in we were shifted to another hotel when they should have found a way to Accomodate us in this hotel
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveler

Stayed 6 nights in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
We were moved without consent to a Oyo hotel, to a horrible claustrophobic room in a Oyo hotel out of the area we chose. No email warning either. Upsetting experience.
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relocation stress
Got to the hotel to be told we were not booked in and it was because link with OYO had been terminated Receptionist was blunt and rude and delay in having to ring up to find out what was going on with a relocation caused a very stressful rush to a show booked for the evening So disappointing
Stayed 1 night in Feb 2020

8/10 Good

Sofie Due

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a good location, close to the subway station.
Stayed 2 nights in Nov 2019

2/10 Terrible

Gemma

Traveled with family
Disliked: Staff & service, property conditions & facilities
Rip off! Kept us awake all night! Toilet blocked!
Arrived early and left our luggage- charged £5/suitcase! Fair enough, it’s business. But the storage room is not even a proper storage room, you’d be lucky to squeeze yourself in between a massive post and the wall with your luggage! There were 6 of us in a room. There was barely any space to move. On our first night, the outdoor shisha bar located in the garden of the premises, played loud music from 7pm til about 3/4am. Not one staff did anything about it, husband had to speak to the shisha bar staff and nothing happened. On the second night, toilet got blocked. It was not the first time it has happened accdg to the staff so they decided to transfer us to 3 double rooms, no big room was available. Rooms were a bit better but our room was still overlooking their shisha bar so it was the same problem, lost sleep again! Prior to being moved, we requested for a late check out 1pm and the receptionist said yes and they won't charge us at all. Here comes check out day, husband and I were outside fully confident that our check out has been extended. Apparently they’ll charge us £10/hour/room! We were mortified and we complained. Manager eventually said they won't charge us extra for late check out. No apologies for trying to rip us off. No apologies that we’re in 3 rooms instead of one because of a blocked toilet. No apologies that most of us did not get decent sleep for 2 nights! Just disgusting. That’s just no way to treat customers!
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this place if you’re looking for rest - it is situated right next to a very loud hookah lounge. People were shouting at each other and carrying on with very loud music all evening until 5am right below our very thin and large windows. We arrived late looking to get some rest - it was incredibly frustrating - did not sleep all night. Also the shower did not drain - gross. Desk staff barely acknowledged us and were checked out. A very bad experience.
Stayed 1 night in Jan 2020
Response from Adiya on Jan 10, 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Adiya!

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to three underground stations. This hotel also houses an outdoor Hookah lounge that plays annoying music until 5am every day!
Stayed 3 nights in Dec 2019
Response from Ammy on Jan 6, 2020
Hey, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I booked at this property at very short notice at a high demand time of year - was impressed that all administration was taken care of, check in was very quick and simple. Hotel is in good location, staff friendly. However, the room I stayed in - can only comment on that - really needs some work doing on it. Windows wouldn't close properly (not great in December), heating didn't work well, carpet quite scruffy etc. Bed and bedding were perfectly fine, very comfortable in fact, but having breeze coming through room wasn't great. The window issue was for both the bedroom and bathroom, with blinds not working properly on window in bedroom either.
Stayed 2 nights in Dec 2019
Response from Joey on Jan 5, 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joey

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Adiya on Jan 4, 2020
Appreciate your positive rating, . We do take pride in catering to our guests needs the best way we can. Keep this love coming :) Regards, Adiya!

2/10 Terrible

Zeeshan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid. Next 2 Shisha bar nightclub with loud noise
Avoid. It's next to Shisha bar night club with extremely loud music all night long. So if you are looking for good night sleep. Look good another place. Person on reception with poor attitude and only one line he knows. I can do nothing about it. Came with family but sleep less night for everyone due to loud music noise. Rooms could do with some work and paint job.
Stayed 1 night in Dec 2019
Response from Ammy on Dec 27, 2019
Hi, We deeply regret the unpleasant experience, Zeeshan! We have shared the feedback with our concerned team to ensure better services in the future. Hope to serve you better in the future. Regards, Ammy.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect: - 5 minute walk from 2 underground stations. - 1 minute walk to Sainsburys - 5 minute walk to a busy street with restaurants, coffee shops etc. The rooms aren't big, but they are exactly what we needed for our week stay in London.
Stayed 6 nights in Dec 2019
Response from Ammy on Dec 27, 2019
Hey, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

8/10 Good

Agnes

Traveled with family
Liked: Cleanliness, staff & service
The toilet was very cold because the window would not close properly ,but apart from that it was fine.
Stayed 4 nights in Dec 2019
Response from Ammy on Dec 10, 2019
Hi, Agnes! Thanks for rating us positively and we are sorry for the hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Ammy.

6/10 Okay

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Ammy on Dec 8, 2019
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty filthy unfriendly hotel Breakfast tasteless There was only one ‘good’ member of staff Mark was lovely - he really needs to move to a ‘nicer’ hotel he is wasted on this filthy rotten place I intend to make a formal compaint
Stayed 2 nights in Dec 2019
Response from Ammy on Dec 7, 2019
Hey, Amanda! We understand the disappointment with our services. Certainly not the kind of experience we would want our guests to have. We will cascade the feedback to our concerned team for future improvements. Looking forward to a long and meaningful association with us in the future. Regards, Ammy.

4/10 Poor

Alani, Houston, TX

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure if liked a thing. But disliked everything.
Stayed 1 night in Dec 2019
Response from Ammy on Dec 7, 2019
Hi, Alani! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access, decent breakfast! Classic London experience
Stayed 4 nights in Dec 2019
Response from Ammy on Dec 7, 2019
Hey, Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Ammy.

6/10 Okay

Eden

Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from Ammy on Dec 6, 2019
Hi, Eden! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ammy.

8/10 Good

Prem

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant little hotel near the center of London
Helpful and pleasant staff who try to give you their best
Stayed 2 nights in Dec 2019
Response from Ammy on Dec 6, 2019
We appreciate your feedback, Prem! Hope to welcome you soon :) Regards, Ammy.

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
A very poor night's stay at this hotel!
I travel to London for board meetings so rely on hotels that are clean, comfortable and quiet. The Lexham Gardens Hotel seemed fine for my purposes and I booked a 2 night stay. Unfortunately, after checking in I checked my room and the TV was not working. I reported this to reception and was told they couldn't move me to another room and that a maintenance person would come to my room in 15-20 minutes. Disappointingly, no one turned up so I was without a TV all night. To make things even more frustrating it appeared that my room was directly next to a separate establishment (a shisha bar). I was deafened by singing, dancing, very loud conversations and music until 02.00am. At 10.00pm I complained to reception who advised that they were not connected to the shisha bar and couldn't control the noise but it quietened down at 01.00am! I was very angry by this point as I had a very early start for my board meeting. I couldn't be moved and would have to speak with reception in the morning to see what they could do. I managed about 3 hours of fitful sleep before my board meeting. Thankfully, I was moved to a quieter room for the next night but this was a completely frustrating and disappointing stay. No mention on checking in or on the website that some of the rooms are very noisy. I cannot recommend this hotel to others.
Stayed 2 nights in Nov 2019
Response from Ammy on Dec 5, 2019
Hey, We understand the disappointment with our services. Certainly not the kind of experience we would want our guests to have. We will cascade the feedback to our concerned team for future improvements. Looking forward to a long and meaningful association with us in the future. Regards, Ammy.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good location. Lovely lounge. Friendly staff. Bedroom a little tired
Stayed 2 nights in Nov 2019
Response from Ammy on Dec 1, 2019
Hey, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Staff seemed a bit unpleasant. Never needed their help but they didn’t ever smile. Room was clean and spacious for 4. Bathroom quite small hard to shower. There was a hookah bar in the back and could be quite loud but we all had ear plugs so didn’t really notice.
Stayed 4 nights in Nov 2019
Response from Ammy on Nov 25, 2019
Hey, Sorry for the inconvenience caused. We would like to turnaround this experience for you. Just give us another chance to delight you with our services. Wish you a wonderful day ahead. Regards, Ammy.

8/10 Good

Enrique

good ,clean, near to many establishment, small space, sink is not flowing rapidly
Stayed 6 nights in Nov 2019
Response from Ammy on Nov 22, 2019
Hey, Enrique! Thanks for your feedback as it has been shared with the relevant team, they will look into this concern and will surely improve accordingly. Regards, Ammy.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ammy on Nov 17, 2019
Thank you so much for the wonderful rating. It gives us immense satisfaction when we see guests loved our services. Keep allowing us to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ammy.

2/10 Terrible

Alexandra, New Jersey

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most disgusting hotel I have ever seen in my life. The health department should go check it out because there is a 100% chance they would not pass. The staff was rude and called my family idiots and was very agressive.
Stayed 4 nights in Nov 2019
Response from Ammy on Nov 13, 2019
Sorry for the discommode, Alexandra! We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

2/10 Terrible

CP

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Save yourself the headache, and don’t go to this hotel. There’s nothing nice about it, they have rooms in the basement Right next to all the cleaning supplies, so if you like the smell of bleach in your room, this is the place for you. Staff Was not very accommodating
Stayed 4 nights in Nov 2019
Response from Cheshta on Nov 11, 2019
Hi, We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead 🙂 Regards, Cheshta

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
The staff were attentive to your every need. It was also very reasonably priced.
Stayed 1 night in Oct 2019
Response from Ammy on Nov 3, 2019
Thank you for sharing your seamless experience. We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Ammy.

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is in a great location. The window didn't seal properly so the room was draughty. The pot lights in the bathroom were poorly located so it was dark in front of the mirror , which made shaving difficult. the heat would not work. The bathroom was newish but the rest of the room was very dated. Not much storage and no room safe.
Stayed 5 nights in Oct 2019
Response from Ammy on Nov 1, 2019
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry; we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

10/10 Excellent

Lakshman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ammy on Nov 1, 2019
Hey Lakshman, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.

8/10 Good

Wilana

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from Joey on Oct 31, 2019
Hi Wilana, Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Joey

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this on Expedia and it advised me of a separate living area and that an iron and ironing board were available. The checkin staff member said they had an iron, wanted £10 deposit for it and told me there was no board. He then made a phone call and said there was a board, it arrived old and with a blanket to cover it and that I was to return them immediately. My room was poor and had no separate living area as advertised, when I questioned this they said not their fault, they never advised that and said it must be Expedias fault. Not happy.
Stayed 1 night in Oct 2019
Response from Ammy on Nov 21, 2019
We are extremely sorry for the unpleasant experience you had with us. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one :) Regards, Ammy.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading hit or miss reviews of the hotel what was the worst thing that was going to happen right? Well forsure the pictures you see on Expedia from the hotel are no where near the room that you get. The bed was very uncomfortable, no bedding just a sheet and two pillows similar to the ones yoy get on a plane when you book economy. I would look else where i visited London from California, next time forsure not taking a chance on low rated hotels found out the hard way
Stayed 8 nights in Oct 2019
Response from Ammy on Nov 21, 2019
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

6/10 Okay

Liz

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Basic hotel and cheap for Kensington but the room was just a bit grimey and in disrepair. I was in the basement and nearly fell down the stairs that are literally the other side of the door. Quite a lot of noise from other residents but that's not the fault of the hotel.
Stayed 1 night in Sep 2019
Response from Joey on Oct 20, 2019
Hi, Liz! Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Joey

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved hospitality at the hotel. Very convenient place to stay
Stayed 3 nights in Oct 2019
Response from Ammy on Oct 17, 2019
Hi, Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ammy.

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was awful, the reception staff couldn’t be bothered to look up from their computer to welcome us, the room backed on to a bar so their was loud music well into the night. The lamps flashed when you tried to plug anything else into the socket. The room was boiling hot despite turning off the radiator. There was a boiling hot pipe running around the room which was dangerous for children. All the tea and coffee making was at knee height so dangerous for children as well. To top off our awful stay a cockroach made an appearance on the final night as well. On check out they tried to add £20 to our bill for food we didn’t have. I would avoid this hotel at all costs.
Stayed 2 nights in Oct 2019
Response from Ammy on Oct 8, 2019
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry; we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are extremely small and hot. Musty order in hallways. Stained and dirty carpets, dirty walls. Lack of amenities they did not even give you a washcloth to bathe with and the towels looked dingy. This "hotel" should not have any stars; it sucks royally and was not worth the money I paid to stay there
Stayed 2 nights in Oct 2019
Response from Ammy on Oct 8, 2019
Hi, We genuinely regret the inconvenience caused. We have immediately shared the feedback to our concerned team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we assure you that we will not let you down this time. Have a great day! Regards, Ammy.

4/10 Poor

Verified traveler

Stayed 1 night in Oct 2019
Response from Ammy on Oct 5, 2019
Hi, Thanks for bringing this to our notice. We do regret the inconvenience caused to such a valuable guest. Request you to be assured that your next experience would definitely be a pleasant one. Regards, Ammy.

4/10 Poor

Markus

Stayed 2 nights in Sep 2019

10/10 Excellent

MochSiddik, Singapore.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and cooperative especially the front office, a young gentleman by the name Mark.
Stayed 4 nights in Sep 2019
Response from Ammy on Oct 1, 2019
Thank you for rating us super. Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Ammy.

2/10 Terrible

Aimee

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Edward on Sep 29, 2019
Hi, Aimee! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Edward

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, amenities
It is was you pay for really. Conveniently positioned within walking distance to the high street though.
Stayed 2 nights in Sep 2019
Response from Edward on Sep 29, 2019
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Edward

2/10 Terrible

Isabella, Florence, italy

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’ve traveled around a lot and I have never seen such a dirty hotel like this one. My bed sheets were stained with blood, the walls were dirty, the bathroom had mold, the window blinds were filthy. Not only that, but there was loud music next door playing until 4 in the AM. The only good thing about this hotel is the very kind staff and the location.
Stayed 1 night in Sep 2019
Response from Ammy on Sep 27, 2019
Something like this should not have happened, Isabella! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Ammy.

8/10 Good

Joseny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Ammy on Sep 27, 2019
Hi, Joseny! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Ammy.

8/10 Good

Verified traveler

Stayed 5 nights in Sep 2019
Response from Ammy on Sep 23, 2019
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ammy.

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2019
Response from Ammy on Sep 13, 2019
Hi, Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we'll surely put in our best efforts to keep up with your expectations in the future. Regards, Ammy.

6/10 Okay

Verified traveler

Traveled with group
this property is very tired and needs a complete refurbishment also brought up to date with the amenities . There are certain provisions not included in the breakfast such as bacon and ham for the continental breakfast which I assume is for religious reasons
Stayed 4 nights in Sep 2019
Response from Ammy on Sep 13, 2019
Hi, Thanks for rating us and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ammy.

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
What you see is what you get. Clean, vwry clwan linen, bas8c but comfortable. Good value for money. Mark at reception was excellentand very helpful and accommadating. Marks service was excellent and made our stay grwat.
Stayed 2 nights in Sep 2019
Response from Ammy on Sep 13, 2019
Hi for us, experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Ammy.