View from property

Reviews of NOX HOTELS - Paddington

4 out of 5
NOX HOTELS - Paddington
25-27 Craven Road, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 47 out of 174 reviews" "
Rating 8 - Good. 76 out of 174 reviews" "
Rating 6 - Okay. 27 out of 174 reviews" "
Rating 4 - Poor. 14 out of 174 reviews" "
Rating 2 - Terrible. 10 out of 174 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 2 nights in Aug 2021
Response from Arturas on Sep 2, 2021
Dear Michael, Good Afternoon, Thank you very much for taking the time to share your experience with us. Your feedback is highly appreciated and we are pleased to receive your wonderful comments about our services. We are glad you enjoyed your time with us. We look forward to having another opportunity to welcome you back at NOX HOTELS | Paddington. Best Regards, Arturas K.

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was ideal location and clean staff were friendly, only problem was we had 2 rooms booked as 4 of us went (2 couples) no staff on site and office locked at night when we got back from our night out on the first night my friend and her partner couldn't access their room the key card wouldn't work and needed a master key to open the door which we didn't have luckily we was there other wise they would have been sleeping on the corridor, we called the number on they key card provided but no one answered it, we attempted to explain to the staff in the morning but as they didn't understand English we didn't get anywhere we have since emailed to complain low and behold no response. It wouldn't stop me staying here again as the rooms are perfect for a short stay I would just make sure my card works before office is locked up and think a refund should be applied for the first night they couldn't even access the room.
Stayed 2 nights in Jun 2021
Response from Arturas on Aug 18, 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your positive and negative comments about your most recent experience at NOX HOTELS| Paddington. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful. Stairs were a bit annoying
Stayed 1 night in Jul 2021
Response from Arturas on Aug 13, 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your feedback about your most recent experience at NOX HOTELS | Paddington. Your feedback is greatly valued. Regards, Arturas K.

6/10 Okay

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021
Response from Arturas on Sep 21, 2021
Dear Karl, Good Afternoon, Thank you for taking the time to share your review about your most recent stay at NOX HOTELS | Paddington. Your feedback is greatly valued. Regards, Arturas K.

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Arturas on Jul 30, 2021
Dear Francisco, Good Afternoon, Thank you for taking the time to share your feedback about your most recent experience at NOX HOTELS | Paddington. Your feedback is greatly valued. Sincerely, Arturas K.

6/10 Okay

Rachel

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Air conditioning didn’t work and it was the hottest week of the year, room service didn’t clean our room the entire stay
Stayed 4 nights in Jul 2021
Response from Arturas on Jul 30, 2021
Dear Jolanta, Good Afternoon, Thank you for taking the time to share your feedback about your most recent experience at NOX HOTELS | Paddington. Your feedback is greatly valued. Sincerely, Arturas K.

8/10 Good

Cameron

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Arturas on Jul 19, 2021
Dear Cameron, Good Afternoon, Your shared review of the NOX HOTELS | Paddington is truly appreciated. Meanwhile, we look forward to having you as our Guest in the not so distant future. Regards, Arturas K.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight football stay
Simple check in and out
Stayed 1 night in Jul 2021
Response from Arturas on Jul 19, 2021
Dear David, Good Afternoon, Your shared review of the NOX HOTELS | Paddington is truly appreciated. Meanwhile, we look forward to having you as our Guest in the not so distant future. Regards, Arturas K.

10/10 Excellent

Ellie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Arturas on Jul 5, 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to leave your own feedback about your experience at NOX HOTELS | Paddington. Sincerely, Arturas K.

2/10 Terrible

Elmer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good i've been overcharge twice due to late check in. Not happy.
Stayed 1 night in Jun 2021
Response from Arturas on Jul 5, 2021
Dear Elmer, Good Afternoon, Thank you for taking the time to leave your own feedback about your experience at NOX HOTELS | Paddington. Sincerely, Arturas K.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, lovely room.
Stayed 1 night in Jun 2021
Response from Arturas on Jun 29, 2021
Dear Anonymous Guest,Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Paddington. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was so much better than expected considering we’ve booked last minute! We felt welcome from start to finish. Our room was clean and the interior looked amazing. Would definitely stay again and highly recommend! :)
Stayed 2 nights in Jun 2021
Response from Arturas on Jun 8, 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share a review about your experience at NOX HOTELS | Paddington. We look forward to welcoming you back again in the near future. Regards, Arturas K.

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel
Great hotel, check in was friendly and accommodating! Would definitely stay again 🙂
Stayed 2 nights in May 2021
Response from Arturas on May 24, 2021
Dear Ellis, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Paddington. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Just wasnt happy with it, dusty room, no towels, weird rules that ive never come across before in hotels
Stayed 2 nights in May 2021
Response from Arturas on May 19, 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Paddington. Regards, Arturas K.

4/10 Poor

Andrea

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Needs a full refurbishment
I actually couldn't bring myself to stay there, so had to rebook another Hotel, and therefore lost my money. There was a very nice receptionist, however, I do think she had a cheek asking for a deposit to be made, when the bed and very sparse furniture looked like they came from the skip! I thought I'd booked a hostel by mistake.
There wasnt anything in the room to style, not even
Stayed 2 nights in Apr 2021
Response from Arturas on Apr 12, 2021
Dear Andrea, Good Afternoon, Thank you for taking the time to share your own and very personal feedback to which we absolutely disagree. Sincerely, Arturas K.

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lady on the reception she was very rude . Awful service
Stayed 1 night in Apr 2021
Response from Arturas on Apr 12, 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments with us, however we absolutely disagree with your statement given and your review shared due to your own approach towards our team. Regards, Arturas K.

10/10 Excellent

Meshach

Stayed 1 night in Mar 2021
Response from Arturas on Apr 12, 2021
Dear Meshach, Good Afternoon, Thank you for taking the time to share your comments with us, we always value feedback from our guests. Thank you again for sharing your feedback and at the same time we do hope of having a chance to welcome you back again to NOX HOTELS | Paddington. Sincerely, Arturas K.

10/10 Excellent

Atif

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t have car
Stayed 1 night in Mar 2021
Response from Arturas on Mar 22, 2021
Dear Atif, Good Morning, Thank you very much for taking the time to share your review following your stay at NOX HOTELS | Paddington. Sincerely, Arturas K.

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2020
Response from Arturas on Jul 23, 2020
Dear Guest, Good Afternoon, Thank you for taking the time to post your review following your recent visit to London and staying with us at NOX HOTELS | Paddington. We look forward to the opportunity of welcoming you back to NOX HOTELS | Paddington in the very near future. Kind Regards, Arturas K.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Arturas on Jul 23, 2020
Dear Andrew, Good Afternoon, Thank you for taking the time to post your review following your recent visit to London and staying with us at NOX HOTELS | Paddington. We look forward to the opportunity of welcoming you back to NOX HOTELS | Paddington in the very near future. Kind Regards, Arturas K.

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020
Response from Arturas on Mar 16, 2020
Dear David, Good Evening, Thank you very much for staying at O Paddington Hotel, and for posting your valuable feedback. We cannot wait to welcome you back to O Paddington Hotel very soon again. Sincerely, Arturas K.

10/10 Excellent

Luka

Liked: Cleanliness, staff & service, room comfort
All good
Everything was great, except the wall paint that was falling off at 1 partoof the room. Had to be carefull not to get my clothes messed up
Stayed 1 night in Mar 2020
Response from Arturas on Mar 16, 2020
Dear Luka, Good Evening, Thank you very much for staying at O Paddington Hotel, and for posting your valuable comments. We are very glad to learn that you’ve had an excellent experience and was more than satisfied with the superb services provided by our colleagues. We cannot wait to welcome you back to O Paddington Hotel very soon again. Sincerely, Arturas K.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay
Lovely staff. Decent checkout time of noon. House keeping was hooving outside my room at 9.30am which was a bit inconsiderate. Bed very comfy. Bathroom was very stylish. Would definitely stay again
Stayed 1 night in Mar 2020
Response from Arturas on Mar 12, 2020
Dear Anonymous Guest, Good Afternoon, Thank you for sharing your comments with us regarding your recent stay at O Paddington Hotel. I was pleased to learn that overall you enjoyed your time with us and were looked after by our outstanding team. I very much hope that you will return to O Paddington Hotel in the future. Sincerely, Arturas K.

2/10 Terrible

Julian, Bracknell

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Most akward hotel ‘almost’ stay of my life. Didn’t end up staying the night as they didn’t deliver with the basics they promised they would offer like wi-fi connection. The first shock you get is as you walk in the “main reception” which is just a private looking office room where you sit, but it gives you the impression that you might not be in the right place. When offered to be shown to the room you actually have to leave the ‘reception building’ and go outside the street to go into another builiding some steps away. Narrow, small hallways in the main building and also to every room there. Was told there was no wi-fi like it wasn’t a bid deal, tv didn’t work either although the room looked clean and comfortable and would have stayed if everything had been fine. Went into the main building after getting a bit lost and felt like I was trapped because the exit sign doors are not clear at all, I complained about the above mentioned but they had no way of solving it and looked confused, but suggested for me TO PAY for an exterior internet provider. No more than 5 minutes in another room they offered where tv was indeed working there was a big banging coming just outside the door which at that point I was already looking for transportation to go back home. At the end after being refused one time a refund, was told I could get it to Expedia and at least the guy was nice enough to let me know about it and keeping in touch to make sure I was ok with that. Overall awful experience.
Stayed 1 night in Mar 2020
Response from Arturas on Mar 9, 2020
Dear Julian, Good Afternoon, Thank you for taking the time to share your feedback with us. I was perturbed and disappointed to read there were aspects of your stay where we failed to meet your expectations. We aim to deliver only the highest standards of guest service and I was disappointed to read this wasn't your experience. Please be assured your feedback is important to us and will be used to ensure we learn and improve. We have a dedicated team of At Your Service - Front Desk on hand to assist guests with any unforeseen challenges and we always appreciate the opportunity to make it right for our guests before they leave us. I'm sorry our gesture wasn't to your satisfaction as we offered a full refund for your internet that you have purchased, due to our providers failure to restore the internet service on time, after a serious problems they have had regarding the last stronger storm in our area. We do wish you the best travels for your future, and a wonderful experiences, while we really feel sorry that this small inconvenience did cost for us such negative feedback and overall you have had such disappointment. Sincerely, Arturas K.

2/10 Terrible

Jianzhang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are many problems in our stay on Jan 05, 2020. First, the hotel sign can be barely see from street. It costs me in about one hour walking around area trying to find the hotel. Second, the hotel is running by immigrants not speak well in English. Third, most important, there is no elevator so it is extremely difficult to climb up along stair to higher floor. Overall, it is not an operational hotel for customer.
Stayed 1 night in Jan 2020
Response from Arturas K. on Jan 14, 2020
Dear Jianzhang, Good Afternoon, Thank you for taking the time to share your comments with us, we always value feedback from our guests. We do feel disappointed that we did not meet your expectations in every area. Thank you again for sharing your feedback, we hope to have the opportunity to welcome you back to O Hyde Park in the future. Sincerely, Arturas K.

10/10 Excellent

Aliya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Arturas K. on Jan 7, 2020
Dear Aliya, Fabulous Afternoon!, Thank you very much for leaving such a generous review of your experience at O Paddington Hotel. We are honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experiences for our guests and thus, your positive feedback is truly important to us. We look forward to welcoming you back at O Paddington Hotel! Kind Regards, Arturas K.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money. Breakfast area was really nice and staff was friendly.
Stayed 1 night in Dec 2019
Response from Arturas on Jan 3, 2020
Dear Anonymous Guest, Great Day! I am very grateful indeed for such a glowing review! I am so pleased to hear that you enjoyed so many aspects of your stay ! Our associates try very hard to ensure our philosophy of relationship hospitality felt by all and on reading your review, I am so glad your experience reflects this effort. I do hope that we will have the pleasure of your return to O Paddington Hotel soon. Happy New Year! Warmest Regards, Arturas K.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Staff was excellent! The pictures on the website were very generous in showing the rooms, they are sooo tiny, it was impossible to move around the room with luggage and around the bed!
Stayed 5 nights in Dec 2019
Response from Arturas on Dec 23, 2019
Dear Anonymous Guest, Good Afternoon, Thank you very much for staying at the MStay 146 Studios, and for sharing your own and personal feedback about your experience. Sincerely, Arturas K.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Nice and comfortable stay! Clean rooms, good size, very good value. About 5 mins walk to paddington station or lancaster gate. Nespresso machine in rooms was a nice unexpected touch. Would return!
Stayed 1 night in Dec 2019
Response from Arturas on Dec 20, 2019
Dear Guest, Good Afternoon, Thank you for sharing your review after staying with us at O Paddington Hotel. We look forward to welcoming you back to O Paddington Hotel! Sincere, Festive Greetings! Arturas K.

4/10 Poor

Phil

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Two main problems. One there was a generator running all night outside for some road works. Difficult to sleep. Two there was massive condensation on the inside window. Not healthy!
Stayed 1 night in Dec 2019
Response from Arturas on Dec 4, 2019
Dear Phil, Good Afternoon, Thank you for sharing your comments with us regarding your recent stay at O Paddington Hotel. Regarding your negative feedback, such a bad impact that have had a road works outside and next to our hotel, we do feel sorry that it reflected so much to your overall excitement of staying with us at O Paddington Hotel, however this is not in our hands to change the situation as road works are not managed by us. We do hope you will return to O Paddington Hotel in the future, in order that we can deliver to you a truly memorable experience. Kindest Regards, Arturas K.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Arturas on Nov 25, 2019
Dear Anonymous Guest, Good Afternoon, Thank you so much for taking the time out to share your valuable feedback. We are pleased to learn that your stay with us at O Paddington Hotel was wonderful. Thank you so much for choosing O Paddington Hotel, it has been an immense pleasure accommodating you and we eagerly look forward to welcoming you back again soon. Warm Regards, Arturas K.

6/10 Okay

Pippa

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Central, clean, comfortable
Convenient location. Reception staff friendly and helpful. Room was small but comfortable. Clean. Condition not great - lots of damp damage to the walls (it was basement level), flaking paint etc. Sink in bathroom was badly cracked. But - it was reasonably priced, clean, comfortable, quiet and everything worked (and coffee and biscuits included!)
Stayed 1 night in Nov 2019
Response from Arturas on Nov 11, 2019
Dear Pippa, Good Morning, Thank you very much for staying at the O Paddington Hotel, and for evaluating your stay. We are very glad to learn that you’ve had an excellent experience and was more than satisfied with the superb services provided by our colleagues. We cannot wait to welcome you back to O Paddington Hotel. Sincerely, Arturas K.

8/10 Good

Janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value!
Great position near Paddington Station, convenient for the train to & from Heathrow! Right near Kensington & Hyde Parks!! It is small and there is no lift but great value for London! The breakfast room is bright and airy and the continental breakfast most pleasant!
Stayed 1 night in Oct 2019
Response from Arturas on Nov 11, 2019
Dear Janet, Good Morning, Thank you very much for staying at the O Paddington Hotel, and for evaluating your stay. We are very glad to learn that you’ve had an excellent experience and was more than satisfied with the superb services provided by our colleagues. We cannot wait to welcome you back to O Paddington Hotel. Sincerely, Arturas K.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close to train station and hyde park.
Stayed 1 night in Sep 2019
Response from Arturas on Sep 16, 2019
Dear Anonymous Guest, Good Afternoon, Thank you for leaving your score and feedback about your recent stay at O Paddington Hotel. We hope to be able to welcome you back to O Paddington Hotel again in the future. Kind Regards, Arturas K.

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
2nd stay in this hotel - Nice hotel close to Paddington Station and the attractions of London - room is a decent size and the shower in the bathroom is simply amazing...only downside was the air conditioner was noisy and had a mind of its own and it was too noisy on the road out the front to have the window open. Overall - good stay in a nice friendly hotel
Stayed 1 night in Aug 2019
Response from Arturas on Sep 8, 2019
Dear Dave, Good Morning, Thank you for taking the time to provide such a fantastic review following your recent stay at O Paddington Hotel. We always value feedback and it is wonderful to hear about our guests experiences, especially when they have had such a memorable visit. It is our primary aim to deliver the very best of experiences to our guests, and always reassuring to hear we have got this correct. Thank you on behalf of all of the Team at O Paddington Hotel, we look forward to welcoming you back again very soon. With very best wishes, Arturas K.

4/10 Poor

Hokie

Traveled with family
Disliked: Staff & service, property conditions & facilities
Staff had no clue in room assignment. Wrong assignment then made us change rooms. The room had a very small shower area. Renovation stuff was lying in the corridor.
Stayed 1 night in Aug 2019
Response from Arturas on Aug 27, 2019
Dear Hokie, Good Afternoon, Thank you for writing a detailed review about your recent stay at O Paddington Hotel. Thank you for all your valuable comments as these are of great importance to us and allows us to monitor and improve our service continuously. We hope to be able to welcome you back to restore your faith in us. Kind Regards, Arturas K.

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 4 nights in Aug 2019
Response from Arturas on Aug 27, 2019
Dear Anonymous Guest, Good Afternoon, Thank you for writing a detailed review about your recent stay at O Paddington Hotel. We hope to be able to welcome you back. Kind Regards, Arturas K.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Arturas on Aug 19, 2019
Dear Anonymous Guest, Good Afternoon, We would like to thank you very much for choosing to stay at O Paddington Hotel, and for taking your valuable time to share and to leave your feedback. Sincerely, Arturas K.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and fast check in experience. Helpful staffs.
Stayed 4 nights in Jul 2019
Response from Arturas on Aug 9, 2019
Dear Guest, Great Morning!, Thank you for staying with us and for sharing your wonderful experience it is so pleasant and overwhelmed all of our hearts here at O Paddington Hotel. We are extremely delighted to read that you enjoyed our attentive service. Your excellent score are highly appreciated. My team and I look forward to the pleasure of welcoming you back to O Paddington Hotel for another memorable experience. Sincere Regards, Arturas K.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Arturas on Jul 21, 2019
Dear Guest, Good Morning, Thank you very much for taking your such valuable time to review O Paddington Hotel after your very recent stay with us. We look forward to seeing you return with us in the near future. Kind Regards, Arturas K.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best independant hotel for the price I have stayed in in London. Will definitely use next visit.
Stayed 2 nights in Jul 2019
Response from Arturas on Jul 10, 2019
Dear Guest, Great Day!, Thank you very much for your positive and such a pleasant review of your recent stay with us at O Paddington Hotel. I am happy to read about your experience with our hotel facilities and services provided by our outstanding and hardworking colleagues. It is very pleasing to read how much you have enjoyed your time with us. Thank you for taking the time to share your experiences and we are looking forward to welcoming you back to O Paddington Hotel in the future. Sincerely, Arturas K.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small hotel with a small room but modern and clean so good for a short stay in London. Location is good and easy to fine. You can hear all noises from neighbouring rooms which is difficult when you are next to an inconsiderate family who were up at 5 am!
Stayed 3 nights in Jul 2019
Response from Arturas on Jul 5, 2019
Dear Guest, Good Afternoon, Thank you for your kind review and for your lovely comments after your recent stay with us. I am truly pleased to hear that we have met your expectations, despite a negative point mentioned about a noises you could hear from a family room next to yours,I do personally apologise for this. We hope we have the opportunity to welcome you back to O Paddington Hotel for another great stay! Kind Regards, Arturas K.

6/10 Okay

Charlotte

Expensive Breakfast
I was told the breakfast is included during check-in, however, they charged me for breakfast, 15 pounds for 2 pieces of bread and one egg, no coffee or tea, no services. I can have very nice breakfast with 15 pounds if I eat at other places. I hope they will review the rate the charged and also improve the communication.
Stayed 2 nights in Jun 2019
Response from Arturas on Jun 18, 2019
Dear Charlotte, Good Afternoon, We would like to thank you very much for choosing to stay at O Paddington Hotel, and for taking your valuable time to share and to leave your feedback. Happily we receive many wonderful compliments from our guests, and we are sorry that on this occasion you left disappointed. It will be our pleasure to welcome you back at O Paddington Hotel as a chance to redeem ourselves and making sure to exceed your expectations on your next stay with us. Sincerely, Arturas K.

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2019
Response from Arturas on Jun 18, 2019
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to provide a review following your recent stay at O Paddington Hotel! Kind Regards, Arturas K.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found it difficult to find. There was no hotel sign above the door. So had to ask several passers by if we were at the right place. After we had checked in we helped another man with the same problem .
Stayed 6 nights in May 2019
Response from Arturas on May 24, 2019
Dear Anonymous Guest, Good Morning, Thank you very much for choosing O Paddington Hotel to stay and for taking your time to post your experience with us. Sincerely, Arturas K.

2/10 Terrible

Anthony, los angeles, ca

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
booked a room here with a courtyard view, ended up being a basement room with trash bags outside of our window. Wasted a day speaking to 3 tiers of support from travelocity and nothing was accomplished. Spent the whole trip in a basement room with a window we couldn't open. This was not even close to what I imagined. Deeply dissapointed
Stayed 6 nights in Apr 2019
Response from Arturas on May 2, 2019
Dear Anthony, Good Morning, Thank you for your time taken to share your own and personal feedback after your stay at O Paddington Hotel. We regret that we did not meet your expectations on this visit. However, we hope that you left with many positive memories from London and our surroundings in the area, and will visit us again. Kind Regards, Arturas K.

8/10 Good

Verified traveler

Stayed 6 nights in Apr 2019
Response from Arturas on Apr 25, 2019
Dear Guest, Good Morning, I am happy to see from your feedback that you enjoyed your stay at O Paddington Hotel. We hope to welcome you again soon! Kind Regards, Arturas K.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
friendly staff
Stayed 3 nights in Feb 2019
Response from Arturas on Apr 1, 2019
Dear Guest, Great Evening! I am delighted that you enjoyed your stay with us and the location of our hotel. It's also great to hear that you found our hotel of great quality! At O Paddington Hotel we pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct! Kind Regards, Arturas K.

2/10 Terrible

Shirley

Disliked: Cleanliness, property conditions & facilities, room comfort
Heavy complain + extremely bad experience
Me and my husband stay with this hotel on my birthday. You were being put into the basement for 2 nights. No windows!broken hairdryer!AC lacking water! Fan broken! No breakfast! Dirty bed and smelly room! No compensation! No other option! Even the €50 pounds deposit still not refund
Stayed 2 nights in Feb 2019
Response from Arturas on Mar 5, 2019
Dear Shirley, Good Evening, Thank you for taking the time to write a review. We truly appreciate our guests taking the time to leave us feedback, as it is the only way we can improve our offering. I do hope we will have an opportunity to welcome you back to O Paddington Hotel again very soon. Regards, Arturas K.