Ratings based on 198 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified travelerfrom sydney

Nice apartment with plenty of room for the family

Posted Dec 11, 2014
Pros: Wonderful staff
Cons: Finish the renovation
Location: Close to Buckingham Palace, Westminster Abbey and the Churchill War Rooms.
Terrific location. We really enjoyed this location and Thomas at the hotel was so helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to city centre and tube

Posted Dec 7, 2014
I was disappointed initially as the suite I had booked only had a shower. Eventually they gave me an upgrade to a suite with a bath. I think as part of being a Expedia VIP Access Hotel they should have offered me one anyway if it was available. Once in the new room everything was fine.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

ファミリー、グループにお薦め

Posted Dec 4, 2014
2ベットルーム+リビング+キッチン+2バスルームのジュニアスイートに3人で3泊。 お部屋が広く、隣の音等も気にならず快適で、ベットも大きく寝心地が良かったです。 スタッフやバトラーの対応がきちんとしながらもフレンドリーで 全てにおいていい想い出となりました。 また、ビストロのメニューはどれも美味しく、特に黒板のお薦めメニューが◎ 時間があればもう1度行きたいぐらい♪ ポンドが高い時期でしたが、有意義な旅行となりました。 少々高くても広いお部屋をとって正解でした
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, fl

The best Hotel in London !!!!!!!!!!!!

Posted Dec 2, 2014
Pros: the professional staff and total hotel , rooms, restaurant, location. jack is the best mayordomo !!!!!!!!!!
Cons: no .
Location: near to the Buckingham Palace, and the other principal attractions of London
This hotel , is the best in london, excellent location, great rooms, the staff are very professional pending all time what you needed . Im recommend , again , the best !!!!!!!!!!!!!!!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsburgh PA

Worth every penny

Posted Nov 23, 2014
Best hotel stay ever, and I've had a few! Kitchenette was awesome. Huge bath with great tub. Bed was so comfortable. Butler and housekeeping were the best, service twice a day. Great restaurant and bar experience as well during our stay. Walking distance to Victoria/St James/Westminster Tube stations not to mention Westminster Abbey/Buckingham Palace/St James Park.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel - good central location

Posted Nov 20, 2014
I was very happy with the hotel and being part of the VIP Access scheme did have its benefits.
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding Hotel, Excellent Staff

Posted Nov 11, 2014
Pros: The staff were outstanding. Very attentive to every request.
Location: Close proximity to several attractions
Outstanding across the board, from the location to the staff. Top notch service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Exceptional Service

Posted Nov 10, 2014
Pros: The service, first and foremost, and the location was convenient. It was also a lovely property, with a beautiful courtyard.
Cons: Bathrooms need updating, but I believe renovations are underway.
Location: Right in the heart of Westminster, 2 minutes from Buckingham Palace & Big Ben. Surprisingly good places to eat, despite being a 'tourist' area.
Charming property, superbly managed. Service was impeccable, with amazing staff at every level. The room we had was somewhat updated, but more needs doing. Modernization this property is ongoing, but in the meantime, the slight inconveniences are worth putting up with for this level of service. We are a family of 4, and stayed in a 2 bedroom suite which was very well-appointed, and very comfortable. Being older, the suite had many smaller rooms rather than an open-plan, but it worked extremely well for us, allowing freedom to stay up (or get up early) while not disturbing others. We absolutely loved this hotel and would recommend it highly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2014
Very nice hotel, great location near tube stations, Big Ben, Westminster abbey, and london eye
5 out of 5
Recommended
for Everyone
by A verified travelerfrom JPN

so nice

Posted Nov 8, 2014
建物も素晴らしく歩いてすぐにウェストミンスター寺院、部屋も快適でスタッフも親切。泊まって本当に良かったです