Ratings based on 43 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
95% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified travelerfrom Kent

Really a B and B

Posted Nov 14, 2014
Pros: It has a small scale charm and the one member of staff we met was very helpful. A pleasant contrast to the large faceless hotels in the area.
Cons: The poor maintenance of the facilities let the hotel down.
Location: It is located in a suburban road with few adjacent shops or restaurants.
This is really a B and B and not the large hotel implied by its name. However we enjoyed our one night stay in the honeymoon suite. The hotel was relatively good value for its location. We enjoyed our breakfast. The facilities were reasonable but badly maintained. Two lights in the bathroom not working, shower drain half blocked and water flowed out of shower cubicle. Also hair drier poorly located. We reported all these but not sure anything was going to be done about them.
2 out of 5
for Business Travelers
by A verified traveler

Good connections, but otherwise a poor location

Posted Oct 21, 2014 on Hotels.com
The hotel is close to Feltham station with good connections to central London, which is good since Feltham has little to offer in terms of restaurants and entertainment.
3 out of 5
for Families
by Elliottefrom New Jersey

It is a Bed & Breakfast, Not Hotel

Posted Oct 13, 2014 on Hotels.com
As Bed & Breakfast go, this would probably be at top of list. As hotels go, it is not. The advertised free parking is misleading as there are only three spots total and the owner takes one(or two depending on how he parks his car), leaving only one parking spot. Bed is extremely comfortable, though there is absolutely no walking area in room. Room is very nicely decorated, but not practical. Important to remember there is no AC, and not true heating control so beware of that depending on time of year visiting. Internet is hit/miss. In short...if you are a 'smell the roses' type of person, you may really enjoy this quaint B&B. If you are a person that likes functionality or used to hotels..you will be very disappointed.
5 out of 5
by Jackiefrom Ashford, kent

Great service, lovely comfortable small hotel

Posted Sep 9, 2014 on Hotels.com
Perfect location for us. We were going to Kempton races and thoroughly enjoyed our stay at this lovely hotel. Accommodating staff, great breakfast. Would stay again.
5 out of 5
for Business Travelers
by Joe Jacksomfrom North West

Recommend if in area

Posted Aug 21, 2014 on Hotels.com
Really good hotel andanagement : good stay small room but totally fulfilled all needs will be staying again!
4 out of 5
by cornapplefrom New Mexico

Pretty nice

Posted Aug 13, 2014 on Hotels.com
Clean room, comfortable bed, small but I was traveling alone. Didn't feel TOO welcomed at the hotel. The guy is not into smiling. But it was a good stay.
5 out of 5
by Paulfrom London

Great Hotel

Posted Aug 4, 2014 on Hotels.com
Comfy rooms and fantastic breakfast
5 out of 5
for Everyone
by A verified travelerfrom London

charming hotel

Posted Jul 18, 2014
Pros: the ambiance, food, character. charm
Cons: nothing
Location: Very close to the main road where I needed to go to a cash machine and there are many shops and restaurants and a convenient bus line
This hotel is so charming...antiques and character...my room was beautiful..there was a lovely patio in back where I enjoyed a glass of wine and read a book....very quaint and darling place and Dean, the hotel owner is wonderful.
5 out of 5
by Simon Reedfrom Wellingborough

Excellent Service

Posted Jun 17, 2014 on Hotels.com
Ambassador Heathrow Hotel, what a find, great service, great value; a true gem
3 out of 5
for Business Travelers
by A verified traveler

OK for short stay

Posted Jun 9, 2014
Pros: close to feltham center
Cons: room lighting condition. too noisy when cars pass by on the road.
i booked this hotel for my meeting near sunbury for 1 week, i paid for double room, however on my arrival i was given a very small single bed room , citing unavailability , but payment was taken for full amount. I asked this to the hotel staff, but no discount was given which makes me feel uncomfortable, hotel is clean, breakfast available on demand, close to feltham train station, 2 minute walking distance