Ratings based on 438 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Leicestershire

Excellent Customer care

Posted Nov 4, 2014
Even before we entered the hotel we were greeted and welcomed. Doors were held open and our allocated Personal Assistant offered us a drink whilst he checked us in, The room was perfect, The weekend stay was a birthday treet made special by a complimentary bottle of Prossecco and a small birthday cake being found in the room whilst we were out for a short walk. These were accompanied by a hand written note from our Personal Assistant. The standard of customer care was extremely high and even extended into the hotels attached pub.
Comment from Hotel Management
Nov 11, 2014 by Hotel Management, Hotel Management
Dear Stewart, thank you so much for sharing this fantastic feedback with us. We are so happy to hear how much you have enjoyed your birthday surprise and will make sure to pass your lovely comments onto our staff. Thank you again for choosing to stay at Andaz Liverpool Street and we hope to have the chance to welcome you back soon again. Best regards, Tim Flodin - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2014
Lovely place with great staff. xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Comment from Hotel Management
Nov 7, 2014 by Hotel Management, Hotel Management
Thank you so much for awarding us five stars. We are so happy to hear how much you have enjoyed your stay and will make sure to share your lovely feedback with the team. Best wishes, Tim Flodin - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Oct 31, 2014
It's a nice hotel, the decor is elegant and the location is fantastic for Liverpool Street station. Breakfast was ok, nothing fantastic.
Comment from Hotel Management
Nov 7, 2014 by Hotel Management, Hotel Management
Hi Simon, thank you so much for having taken the time to review your recent stay. We are pleased to hear how much you have enjoyed your stay and the location of the hotel. We hope to have the pleasure of welcoming you back soon again. Kind regards, Tim Flodin - General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Jonathan's 30th

Posted Oct 27, 2014
Pros: Everything ....
Cons: Nothing .....
Had a lovely time, private party in catch champagne bar, excellent service, great disco, spacious room, very comfortable bed, excellent breakfast in East ....
Comment from Hotel Management
Nov 7, 2014 by Hotel Management, Hotel Management
Thank you so much for this wonderful feedback and happy belated birthday from the entire staff to Jonathan. We hope to welcome you back soon again. Best wishes, Tim Flodin - General Manager
5 out of 5
Recommended
for Getaway With Friends
by Nikkefrom Stockholm

Great hotel, great staff

Posted Oct 22, 2014 on Hotels.com
We just wish we had stayed longer. Overall a great experience, and the staff is what gives this really nice hotel those extra points.
Comment from Hotel Management
Jan 10, 2015 by Hotel Management, Hotel Management
Hi Nikke, thank you so much for sharing your feedback with us, we are so happy to hear how much you you have enjoyed your Andaz experience. We hope to have the pleasure of welcoming you back in the near future. Best regards, Tim Flodin
4 out of 5
Recommended
for Couples
by Karl

This traveler left a rating score only Posted Oct 14, 2014 on Hotels.com
5 out of 5
Recommended
by Anna Madsen

This traveler left a rating score only Posted Oct 14, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Nice hotel close to tube stations!

Posted Oct 14, 2014
Lovely hotel and beautiful foyer ! Rooms were immaculate and comfortable. Only downside was the breakfast both mornings it was cold :(
Comment from Hotel Management
Oct 23, 2014 by Hotel Management, Hotel Management
Hi Claire, thank you so much for the review and the great comments about the rooms and location. I am sorry to hear about the breakfast experience which I will share with the team. We hope to have the chance to welcome you back during your next stay. Best wishes, Tim Flodin - General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Amsterdam

Zeer klantvriendelijk hotel op centrale locatie

Posted Oct 14, 2014
Pros: Het opvallend klantvriendelijke en behulpzame personeel. Super centrale ligging
Cons: Badkamer was wat gedateerd, douche gaf veel spetters en dus na elke douchebeurt een natte vloer.
Location: Locatie is centraal, stad op loopafstand (Monument, Tower Bridge), metro ook zeer dichtbij (2 minuten)
Dit hotel is een voorbeeld van klantvriendelijkheid, het personeel is bijzonder behulpzaam en laat je zeer welkom voelen. De benadering is correct en persoonlijk. Het hotel ligt centraal door de korte loopafstand naar de stad en Liverpoolstreet station. De ingang etc is prachtig. De kamer netjes, goede bedden, keurig schoon, de badkamer voelt wat gedateerd. De kamers aan de achterzijde van het hotel, 6e verdieping zijn heel rustig gelegen. Zeker een aanrader!
Comment from Hotel Management
Oct 23, 2014 by Hotel Management, Hotel Management
Dear Cindy & Kyara, thank you so much for these great comments, we love reading about how much you have enjoyed your stay and hope to welcome you back in the near future. Kind regards, Tim Flodin - General Manager
5 out of 5
Recommended
by √łyvind svalastogfrom kristiansand

weekend i london

Posted Oct 6, 2014 on Hotels.com
Et aldeles fantastisk hotell med utrolig bra service
Comment from Hotel Management
Jan 3, 2015 by Hotel Management, Hotel Management
Thank you so much for this great feedback about the hotel and especially the service which we strive so hard for. We hope to have the chance to welcome you back during your next trip to London. Kind regards, Tim Flodin - General Manager