Ratings based on 1,070 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from California, USA

Nice hotel near Heathrow airport

Posted Jul 25, 2014
Pros: close to Heathrow
Cons: including breakfast in price
Location: Heathrow is closeby. free shuttle to the airport coach station is very convenient
It is the best price found during the summer for an upscale hotel near Heathrow. I wish the price include breakfast though.
3 out of 5
Recommended
for Everyone
by A verified traveler

Super close to Heathrow T2&3.

Posted Jul 23, 2014
Clean and banal, but with a free shuttle to the airport just outside. Manager was lovely--front desk person not so much. A good value if you just want to sleep comfortably near LHR. Be ready for a dearth of outlets with nothing near the bed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Excellent value and location

Posted Jul 22, 2014
Pros: Hotel was clean, modern, comfortable, well air-conditioned.
Location: Very near most rental car offices - walkable. Other hotels are nearby, but restaurants are limited to hotels in area.
This hotel is located well for Terminal 5. The room was modern, pleasant, and well-sized for Europe. Plenty of room for baggage. Bathroom was clean, large, and attractive.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2014
Just stayed 1 night waiting to fly out of Heathrow. It was clean and the airport was easily accessible.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2014
Staff was very helpful. The Smith's restaurant service was as wonderful as the food was. Very attentive and friendly. Close to the airport and the free bus was an extra bonus.
5 out of 5
Recommended
for Everyone
by A verified traveler from D

Good airport hotel

Posted Jul 19, 2014
Good hotel in convenient location. Free bus to airport right outside hotel. Air con necessary but a bit noisy cutting in and out. Restaurant was OK, but we had a long wait for our meal. They said they were busy, but we think they forgot to put the order in. Bill was adjusted approAlanpriately.
5 out of 5
by A verified traveler from derbyshire

completely satisfied

Posted Jul 19, 2014
Pros: everything
Cons: nothing
Location: location quiet,
excellent airport hotel, free bus service from terminal and return, bus stop outside hotel entrance. Amenities in room excellent, light room no noise. Breakfast hot with plenty of choice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Great hotel near Heathrow

Posted Jul 18, 2014
Wonderful place to stay before a morning flight from Heathrow. American style hotel with air conditioning, wifi, and ice machine. Very comfortable and quiet. Also had a good restaurant on premises.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to LHR

Posted Jul 17, 2014
Pros: Restaurant food surprisingly good though service is a little leisurely.
Cons: A bit more training of wait staff in restaurant would be good.
Overall a nice hotel close to LHR. Hotel is within airport freeflow zone making getting around by bus easy. Rooms are comfortable with impressive sound proofing.
4 out of 5
Recommended
for Families
by A verified traveler from Boston, MA

Good location, minimal noise, nice views

Posted Jul 15, 2014
We booked this hotel because it was nearby London Heathrow, and we had a morning flight to catch the next day. The hotel restaurant (Smiths) served pretty good food and the portions were huge. Reception is friendly and efficient. There is a bus stop in front of the hotel that is free (take the U3 from stand 18 from Heathrow Central Bus Station) but a taxi to terminal isn't too expensive (flat rate of £12) if you don't want to navigate the tunnels of Heathrow with a lot of luggage. My husband, our three-and-a-half year old, and I enjoyed our stay for different reasons: my husband, for the quiet; our son, for the view of the police station carpark; and I for the room size/cleanliness/price. The stay, itself, was exactly what we expected of an airport hotel, but it was notable was how quiet our room was. This may have been because we were at the end of the corridor, but overall, it was nice to not hear other people in rooms adjacent to ours. We were next to the police station and we were directly overlooking the carpark, yet we heard nothing all day and night. Overall, I'd certainly book this hotel again and hope for consistency in the quality we saw.