Ratings based on 1,349 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom ottawa

Disappointed return

Posted Nov 18, 2014
Just wasn't as impressed. I'm an expedia elite member and I chose this hotel because it's a VIP partner hotel and had an amazing time last year when I went. This time the room I got was clean but worn. The toiletries were merger and not even the bare minimum. A single bar of soap and a shampoo and a lotion. Tissue paper was scratchy (and cheap) I had a cold and ended up buying my own. Water pressure was terrible. Shower hardly managed to get the soap off me. The only plus was a big comfy towel. I'd expect more from this hotel and have had much better experiences.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Lincoln, Nebraska

Great hotel near London Heathrow

Posted Nov 17, 2014
Pros: The convenience at London Heathrow coupled with quite reasonable prices, clean. comfortable rooms and good food at the restaurant.
Cons: A quieter air conditioning unit in the room.
Location: We can not answer this as we only use the hotel to make an connection at London Heathrow.
Great hotel near London Heathrow. Has courteous helpful staff and good food. The bus connection to all terminals is reliable. The room and the beds were comfortable. If we visit London, we would plan on using it again.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom New York, NY

Posted Nov 17, 2014
Pros: The proximity to LR. Very friendly staff.
Cons: The only thing that needs to be improved are the directions to the hotel from Heathrow. It was quite difficult if ding the hotel in the night time.
I only needed to stay one night and I was extremely satisfied with my stay even though my expectations were not the best because this is not a chain hotel. I would stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom A.

Great value for an airport hotel

Posted Nov 11, 2014
Comfortable, clean and great value, we've stayed a couple of times at this hotel. Free bus service to the airport, a nice restaurant and quiet clean rooms.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

So handy to Heathrow

Posted Nov 11, 2014
Great place for a stopover during a longhaul flight.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Pleasant Stay

Posted Nov 11, 2014
Pros: Good for over night stay. Easy to get to the hotel by bus. Staff pleasant. Near the airport Cons: No restaurants around the hotel nearest pub 20 minutes walk. Overall will stay again for one night only.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2014
The hotel was clean and comfortable, the food was good, and the staff was very helpful.
2 out of 5
by A verified traveler

Convenient airport hotel, but terrible beds

Posted Nov 5, 2014
It was an easy (and free!) public bus ride from Heathrow to the hotel, and the man who checked us in was very courteous. The room was fine. But the bed was among the least comfortable I've ever slept in. I would never stay there again because the bed was so uncomfortable. The sink in the bathroom also drained incredibly loudly, which was odd, but not terrible.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sacramento, CA, USA

For travellers

Posted Nov 3, 2014
Pros: Well thought-out room. Nice to have bedside light on both sides.
Cons: Our toilet didn't flush effectively. The bottom of the tubs are so curved, it was hard to stand in them.
FREE public bus transportation to and from Heathrow! Very comfortable room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Reno, NV, USA

Perfect for what we need

Posted Nov 2, 2014
Pros: Everything.
Cons: Not for our needs.
Location: Heathrow.
It is our Heathrow hotel of choice, close, convenient and the price is right, and a great facility. Nothing else it could be. Gralla's