Ratings based on 1,356 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Nov 26, 2014
Hotel was well located. Nice staff and the room was comfortable.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Oakville Canada

Comfortable place to stay at Heathrow...

Posted Nov 22, 2014
Pros: Very comfortable rooms, good layout and nice wood decor. Restaurant was very good, service prompt.
Cons: No outlets beside bed. WiFi - access & password had to be re-entered every time - irritating. And tub had very round bottom so showering awkward.
Location: Easy access to airport
Well-located at Heathrow, quiet and up to date in most respects. Free wifi. Pleasant staff. Restaurant very good for this type of hotel - fresh, creative, good menu.
2 out of 5
by A verified travelerfrom ottawa

Disappointed return

Posted Nov 18, 2014
Just wasn't as impressed. I'm an expedia elite member and I chose this hotel because it's a VIP partner hotel and had an amazing time last year when I went. This time the room I got was clean but worn. The toiletries were merger and not even the bare minimum. A single bar of soap and a shampoo and a lotion. Tissue paper was scratchy (and cheap) I had a cold and ended up buying my own. Water pressure was terrible. Shower hardly managed to get the soap off me. The only plus was a big comfy towel. I'd expect more from this hotel and have had much better experiences.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Lincoln, Nebraska

Great hotel near London Heathrow

Posted Nov 17, 2014
Pros: The convenience at London Heathrow coupled with quite reasonable prices, clean. comfortable rooms and good food at the restaurant.
Cons: A quieter air conditioning unit in the room.
Location: We can not answer this as we only use the hotel to make an connection at London Heathrow.
Great hotel near London Heathrow. Has courteous helpful staff and good food. The bus connection to all terminals is reliable. The room and the beds were comfortable. If we visit London, we would plan on using it again.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom New York, NY

Posted Nov 17, 2014
Pros: The proximity to LR. Very friendly staff.
Cons: The only thing that needs to be improved are the directions to the hotel from Heathrow. It was quite difficult if ding the hotel in the night time.
I only needed to stay one night and I was extremely satisfied with my stay even though my expectations were not the best because this is not a chain hotel. I would stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NIGERIA

COMFORTABLE AND QUIET

Posted Nov 11, 2014
Pros: LOCATION AND SERENE ENVIRONMENT
Cons: INCREASE THE SIZE OF THE RESTAURANT AND BUSINESS CENTRE
Location: QUIET AND PEACEFUL
CHECK IN WAS EXCELLENT STAFF WAS COURTEOUS AND WILLING TO GO EXTRA MILE TO ENSURE A SPEEDY CHECK IN PROCESS. EXPLAINED ALL THE BENEFITS TO ME AS AN EXPEDIA ELITE MEMBER
5 out of 5
Recommended
for Everyone
by A verified travelerfrom A.

Great value for an airport hotel

Posted Nov 11, 2014
Comfortable, clean and great value, we've stayed a couple of times at this hotel. Free bus service to the airport, a nice restaurant and quiet clean rooms.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

So handy to Heathrow

Posted Nov 11, 2014
Great place for a stopover during a longhaul flight.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Pleasant Stay

Posted Nov 11, 2014
Pros: Good for over night stay. Easy to get to the hotel by bus. Staff pleasant. Near the airport Cons: No restaurants around the hotel nearest pub 20 minutes walk. Overall will stay again for one night only.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2014
The hotel was clean and comfortable, the food was good, and the staff was very helpful.