Ratings based on 53 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
89% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by Charlie

Convenient Location for good price

Posted May 10, 2014
The hotel is very well located near Paddington station, and equidistant between Paddington and Lancaster Gate tube stations, a 5 minute walk away. The room was small, on the 4th floor, but had everything it needed and was comfortable.
4 out of 5
for Overnight Stay Before Destination
by gary from plymouth

good location

Posted Apr 23, 2014 on Hotels.com
Good location a short walk from Paddington station, ideal for a over night stay.
2 out of 5
by A verified traveler

Good location but room needed updating

Posted Mar 31, 2014 on Hotels.com
Good location and the staff was friendly, but the room should be updated and the matteress should be replaced.
2 out of 5
by Cassandra from Canada

Not what I expected at all

Posted Jan 15, 2014
First off, I should point out that this hotel has two buildings across the street from each other. I really wish someone had told me that in the first place so I hadn't gone over to the other side with all my luggage and then have to cross back over. Now you can tell that the hotel really isn't designed to have a 10-day guest, who is single. Yes they have a few single rooms, but the dinning area really isn't meant to have a single person eating in there. All the tables are for families except the one couple table. Breakfast is served between 7-8:30AM, which for me personally is way to early for someone on vacation. If you do stay here go earlier, there are less people in the dining room and you are less likely to have to wait for breakfast. You are only given one key which unlocks both the front door and your room. It's not a key card that is coded for both, but an actual physical key. Which meant that anyone could go into your room if they really wanted to. There was also no way to let housekeeping that you didn't want them to come in. For me there were only two upsides to this hotel. The mattress I slept on was better than my own at home, and the service the first and last day I was there. On the first day I had the guy at the front desk offer to bring my bags up to my room and then on the last day the owner walked me out and held the doors open for me. So will I recommend this hotel to anyone? Most likely not.
4 out of 5
for Business Travelers
by tiffani from Santa Monica, CA

perfect for short stay

Posted Dec 19, 2013 on Hotels.com
I was only in London for two days. This location was perfect as it was just up two streets from Paddington Station which made it very easy to get to/from the airport. It's right by Hyde Park which was quite lovely to walk through. The room was a nice size however the bathroom was a tad small for my liking. Suited just fine for the short stay. Internet is free which is great however with my room on the fourth floor and the router on the second made the service a bit splotchy. I was able to walk to many of the destinations I wanted to see, but with the tube just two blocks away made it the perfect location for getting around with ease.
5 out of 5
for Everyone
by A verified traveler

Posted Dec 14, 2013
Would definatly recommend this hotel
2 out of 5
by A verified traveler

Very disappointing

Posted Nov 30, 2013
They should make it illegal to rent out a room so small that you cannot open the door if your suitcase is on the floor. Overall, very disappointing
4 out of 5
for Other
by Ann from Norfolk

Comfortable stay in a very central London location

Posted Nov 28, 2013
Pros: Central location. Comfortable and quiet room. Good breakfast.
Cons: A better bedside light
Location: Central London Hotel, within 5 minutes of Paddington station, good bus service and within walking distance of Oxford Street and Hyde Park.
I was given an upgraded room which was very comfortable, if old fashioned, with a nice flat screen TV. I had all the home comforts I needed. And staying so centrally in London was wonderful. For the price, you could not ask for more. The breakfasts are very good too!
4 out of 5
for Everyone
by Richard from Grimsby

Our Experience

Posted Nov 4, 2013
The welcome was second to none. The staff were all very good and efficient in what they were doing. The room was clean and tidy. The only negative side for us was the queuing on stairs for breakfast and the cooked breakfast arrived before we had time to eat cereals and the cramped conditions within the breakfast room.
2 out of 5
by Warren from Christchurch, NZ

Mislead - fundamentals differed from request

Posted Oct 10, 2013
Pros: Staff were aware of the given situation and appeared to be doing their best. I have rated them poorly because they deceived me about the facilities.
Cons: A major rebuild is needed to meet modern living standards and accepted norms. All rooms need en-suites and a lift is needed. Floors need releveling.
Location: Close proximity to Paddington Station and the underground providing easy access to central London tourist spots.
I had requested a quiet single room with en-suite for 5 days. On arrival, I was asked to pay in full - no other hotel asked this so I was immediately suspicious. On arrival I received a noisy room, up multiple flights of stairs (no lift), with a separate shared bathroom. I found an old sock and a scrap of cardboard from a food container near my bed indicating cleanliness was not a high priority. I was told that I would be the only person using the separate bathroom but found that the person in the neighbouring room was also using the same bathroom. The shower either ran boiling hot or cold and no effort was made to repair the mixer. I explained to the front desk staff that this situation was not acceptable because of hygiene and traffic noise, and it was not what I had requested. I was shifted to another room for the third night, but on moving in found that it lacked a toilet, the bed was very uncomfortable, the floors sloped badly and the room was noisier than the previous room. I had to use a shared toilet down a flight of stairs. After breakfast I went for a short walk and found a better hotel in a quieter neighbouring street and asked to look over a room. I returned to Balmoral and checked out, negotiating a refund on the remaining nights. I then checked in at the 'better hotel' which was a huge improvement. Bliss at last! Balmoral was by far the worst hotel I had stayed in during a 7 week tour involving 15 hotels.