Ratings based on 1,620 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
78% of guests recommend
3.1 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Needs a lot of updating and cleaness

Posted Jul 3, 2015
The location is not bad, the breakfast is pretty good, and the lobby area is nice and updated. The halls and rooms are dirty, shabby and very noisy. To top it off, ther was a mouse in our room.
1 out of 5
by A verified traveler from belfat

Avoid at all costs

Posted Jun 26, 2015
Pros: The only good thing was the very pleasant staff
Cons: Total overhaul off bedrooms and corridors
Location: Was very good location lots of shop and restaurants and the tube station very close by
When booked in was put into room which was dirty and smelly was then given another room which was slightly better the bathroom was mouldy and was not the cleanest the bedroom was badly in need of a paint and total overhaul curtains were ripped and not very clean all in all the only good thing was the very pleasant staff advice to them is move to a better hotel as you are wasted here as I also work in the hospitality trade would be totally embarrassed if I worked here avoid this hotel at all costs.
2 out of 5
by A verified traveler

Close to Rubbish service from two male staffs

Posted Jun 22, 2015
Cons: Staff service from two man staffs
Two female staffs are pretty nice, but the service supplied by two male staffs are RUBBISH!!
2 out of 5
by A verified traveler

Great first impressions, but very dated rooms

Posted Jun 21, 2015
The area of Bayswater is beautiful and the hotel is on a create little square. The lobby is lovely marbled and well-lit, but once you go beyond the main hallway you realise you're in a very dated 70's-style hotel (not in a retro way). I dont want to be too harsh, because I only needed the hotel as a bed to sleep in for the night, and for that it was fine, warm , and comfortable. However, if I'd not been on business and was away with my girlfriend I'd have been very disappointed as the room was incredibly basic and the bathroom was very poorly laid out and maintained. I think the intentions of the hotel are right, but they need to get up-to-date.
3 out of 5
Recommended
for Everyone
by A verified traveler from Danmark

Fint til prisen, roligt kvarter.

Posted Jun 14, 2015
Rummeligt 4 pers værelse. Slidt og gammelt værelsesinteriør. Sengene var ok. Venligt og hjælpsom service. Hyggeligt og roligt område, med masser af små restauranter og butikker. Tæt på Kensington gardens og shopping på Kensington high street. Absolut fint til prisen!!
3 out of 5
Recommended
for Everyone
by A verified traveler from bordeaux

Hôtel proche de toutes commodités de transport

Posted Jun 11, 2015
Hôtel bien situé mais un peu insalubre suivant l'étage auquel vous vous situez . Proche vélos, bus, métro. Le personnel est sympathique et a l'écoute mais déçue par la chambre car cett étage n'apparaît pas dans les photos de présentation .
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Convenient and inexpensive

Posted Jun 8, 2015
Nice place to stay if do not want to pay a lot. Safe area. Room had just been remodeled so was in excellent condition. Unfortunately lift did not stop on my floor while they finished remodel so I had to walk from second to third floor. Breakfast was okay but could use some variety. Easy to get from Heathrow and to sights using underground.
3 out of 5
Recommended
for Couples
by A verified traveler from Danmark

Okay værelse, frygtelig morgenmadsbuffet

Posted Jun 6, 2015
Pros: Betjeningen ved receptionen. Badeværelset.
Cons: For GUDS SKYLD gør noget ved den morgenmadsbuffet.
Location: Fantastisk beliggenhed. Tæt på Tube-stations, Kensington park og Palace, Portobello Road og en række forskellige museer osv.
Service fra personalet ved skranken var glimrende; de var meget høflige. Sengen i værelset var i bedste fald middelmådig, og resten af værelset var ikke særlig lækkert. Snavset og gammelt. Badeværelset var rigtig dejligt. Morgenmadsbuffeten var ganske enkelt frygtelig. De pølser de serverer er simpelthen uspiselige! Området som hotellet ligger i er superlækkert. Alt i alt kan hotellet varmt anbefales, hvis man bare skal bruge en seng og et badeværelse!
1 out of 5
by A verified traveler from Los Angeles

Great location, terrible in every other aspect

Posted Jun 2, 2015
Let's just get to the point. The lobby is very nice and chic, beyond the lobby is a dirty old hotel. I asked for a room with a double bed. I got a family room. It was a hot day so I tried to turn on the AC, it didn't work. The front desk told me the number to reach them from the phone. I pick up the phone-- it's not connected. I walk to the front desk and am informed that none of the ACs are connected in the hotel. To top this horrendous night, there was a giant cockroach roaming in my room. Expedia doesn't have an upload photos option, but if they did-- I have photos. The actual staff is nice, but the management is horrible and have a dismissive attitude. It wasn't even inexpensive. Definitely the worst hotel I've ever stayed at.
3 out of 5
Recommended
for Everyone
by A verified traveler from G. Germersleben

Hotel in der Nähe der U-Bahn

Posted Jun 1, 2015
Pros: Das freundliche, auch deutschsprachige Personal.
Location: In der Nähe des Hotels befindet sich der Hyde-Park. Der ist auf jeden Fall einen Besuch wert.
Das Frühstück war echt englich. Haben uns mit Marmelade und Schnittkäse (eine Sorte) begnügen müssen. Das Zimmer war sehr klein, aber sauber. Handtücher wurden jeden Tag gewechselt. Tee und löslicher Kaffee waren auf dem Zimmer, auch ein Wasserkocher und Haarfön. Das Zimmer war renoviert. Die U-Bahnstation war nicht weit vom Hotel endfernt. Für einen Kurztrip nach London kein schlechtes Hotel.