Ratings based on 1,622 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
78% of guests recommend
3.1 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Trip to London

Posted Jul 3, 2015
My experience was horrible. I bilked 2 rooms for two nights and reached hotel late in the morning at 3.00am We were given two rooms in basement. Basement had a terrible smell no ventilation and was feeling shortage of breath. Asked the attendant to change the room and he said can only be changed in the morning. Provided a dan to circulate air. Lift was next to the room and every time lift came down created a banging sound periodically. Could not sleep whole night. Bathroom was cramped with 3 people taking bath the room was filled with fog. Bottom line not worth staying in the hotel. We checked a day earlier. I wasted a $1k for the useless hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kongsvinger, Norge

Flott Hotell i nærheten av Hyde Park og Kensington

Posted Jul 3, 2015
Pros: hotell personalet var veldig hyggelige og veldig hjelpsomme.
Cons: Aircondition hadde hvert greit å ha og på rommene.
Location: Gå avstand til Kensington Gardens/palace og til Hyde Park. Kort vei til undergrunn.
Veldig flott hotell, virker som det er nylig renovert, god plass på rommet, hele badet var flislagt, sengene var gode å ligge i :) Eneste ulempen var at ikke aircondition fungerte, det var veldig varmt i London, men vi hadde i det minste en vifte. Frokosten var helt som forventet :)
2 out of 5
by A verified traveler

Needs a lot of updating and cleaness

Posted Jul 3, 2015
The location is not bad, the breakfast is pretty good, and the lobby area is nice and updated. The halls and rooms are dirty, shabby and very noisy. To top it off, ther was a mouse in our room.
1 out of 5
by A verified traveler from belfat

Avoid at all costs

Posted Jun 26, 2015
Pros: The only good thing was the very pleasant staff
Cons: Total overhaul off bedrooms and corridors
Location: Was very good location lots of shop and restaurants and the tube station very close by
When booked in was put into room which was dirty and smelly was then given another room which was slightly better the bathroom was mouldy and was not the cleanest the bedroom was badly in need of a paint and total overhaul curtains were ripped and not very clean all in all the only good thing was the very pleasant staff advice to them is move to a better hotel as you are wasted here as I also work in the hospitality trade would be totally embarrassed if I worked here avoid this hotel at all costs.
2 out of 5
by A verified traveler

Close to Rubbish service from two male staffs

Posted Jun 22, 2015
Cons: Staff service from two man staffs
Two female staffs are pretty nice, but the service supplied by two male staffs are RUBBISH!!
2 out of 5
by A verified traveler

Great first impressions, but very dated rooms

Posted Jun 21, 2015
The area of Bayswater is beautiful and the hotel is on a create little square. The lobby is lovely marbled and well-lit, but once you go beyond the main hallway you realise you're in a very dated 70's-style hotel (not in a retro way). I dont want to be too harsh, because I only needed the hotel as a bed to sleep in for the night, and for that it was fine, warm , and comfortable. However, if I'd not been on business and was away with my girlfriend I'd have been very disappointed as the room was incredibly basic and the bathroom was very poorly laid out and maintained. I think the intentions of the hotel are right, but they need to get up-to-date.
3 out of 5
Recommended
for Everyone
by A verified traveler from Danmark

Fint til prisen, roligt kvarter.

Posted Jun 14, 2015
Rummeligt 4 pers værelse. Slidt og gammelt værelsesinteriør. Sengene var ok. Venligt og hjælpsom service. Hyggeligt og roligt område, med masser af små restauranter og butikker. Tæt på Kensington gardens og shopping på Kensington high street. Absolut fint til prisen!!
3 out of 5
Recommended
for Everyone
by A verified traveler from bordeaux

Hôtel proche de toutes commodités de transport

Posted Jun 11, 2015
Hôtel bien situé mais un peu insalubre suivant l'étage auquel vous vous situez . Proche vélos, bus, métro. Le personnel est sympathique et a l'écoute mais déçue par la chambre car cett étage n'apparaît pas dans les photos de présentation .
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Convenient and inexpensive

Posted Jun 8, 2015
Nice place to stay if do not want to pay a lot. Safe area. Room had just been remodeled so was in excellent condition. Unfortunately lift did not stop on my floor while they finished remodel so I had to walk from second to third floor. Breakfast was okay but could use some variety. Easy to get from Heathrow and to sights using underground.
3 out of 5
Recommended
for Couples
by A verified traveler from Danmark

Okay værelse, frygtelig morgenmadsbuffet

Posted Jun 6, 2015
Pros: Betjeningen ved receptionen. Badeværelset.
Cons: For GUDS SKYLD gør noget ved den morgenmadsbuffet.
Location: Fantastisk beliggenhed. Tæt på Tube-stations, Kensington park og Palace, Portobello Road og en række forskellige museer osv.
Service fra personalet ved skranken var glimrende; de var meget høflige. Sengen i værelset var i bedste fald middelmådig, og resten af værelset var ikke særlig lækkert. Snavset og gammelt. Badeværelset var rigtig dejligt. Morgenmadsbuffeten var ganske enkelt frygtelig. De pølser de serverer er simpelthen uspiselige! Området som hotellet ligger i er superlækkert. Alt i alt kan hotellet varmt anbefales, hvis man bare skal bruge en seng og et badeværelse!