Ratings based on 1,451 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
77% of guests recommend
3.1 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom REUNION


Posted Jan 25, 2015
Aucun contact ou renseignement avec le personnel Preuve nous sommes partis 1 jour avant notre départ(n'avait plus notion de jour normal quand vous êtes en vacances)sans nous alerter car, à mon sens, ils vérifient toujours sur leur écran avant votre départ
1 out of 5
by A verified traveler

Nie wieder!!!!!!!!!!!!!

Posted Jan 14, 2015
Cons: Renovieren wäre mal nicht schlecht!
Location: Das Hotel ist ziemlich abgelegen vom Zentrum, ca. 3,5 km vom Marble Arch! Ganz in der Nähe ist die Queensroad und das Whiteleys...
Das Hotel von außen und die Lobby sehen toll aus... Aber schon der Blick von der Rezepion aus durch die Tür zur unteren Etage lässt einen schlimmes ahnen! Die Gänge und Zimmer sind mehr als ungenügend! Vergilbte Wände und Vorhänge, keine richtigen Betten, nur Klappbetten mit viel zu weichen Matratzen, Holzfenstrrahmen, die man durch einmal pusten hätte öffnen können, total morsch, ein ekelhafter Teppich mit Flecken und man will nicht wissen, was sonst noch drin steckt, Badezimmer verkommen und vergammelt... Wasserlöcher und Tassen haben wir erst gereinigt vor dem Gebrauch, nachdem wir das Zimmer gesehen haben, haben wir das Frühstück nicht genutzt! Lieber haben wir in einem Cafe unser Frühstück zu uns genommen! Wenn die Küche genau so sauber ist, wie die Zimmer... :o Die Putzfrau zog jeden Tag einen Staubsauger mit sich... Gehört hat man ihn jedoch nie! Hätten wir nicht schlafen müssen, hätten wir das Hotel wohl die ganzen 5 Tage nicht betreten! Besser etwas mehr Geld anlegen und dieses Hotel nicht buchen! Jeden Morgen fegt ein Alarm durch das ganze Haus! Beim ersten mal sehr erschreckend!
3 out of 5
for Everyone
by A verified travelerfrom England

Hotel staff excellent room 67 not!

Posted Dec 22, 2014
Pros: The entrance, lounge, dining area, reception and staff all excellent but room very disappointing but I hope that this will be addressed.
Cons: Room 67 should not have been let. Even without the upgrading areas i.e. duvet stained and underneath the radiator had been overlooked for sometime.
Location: location for our visit was excellent and I think if the problems I have already pointed out are addressed would definitely use this hotel again.
Accommodation required for one night only. Arrival time 3 pm, entrance immaculate, staff attended to us immediately excellent service. Dropped off bags and went out for something to eat and to do a little shopping. We returned 8.30 pm but viewing room it really should not have been let until it had been properly upgraded. The fitted furniture in the bed room was nice but I feel before this had been fitted a complete upgrading of the room should have taken place. Without looking for fault I will list our findings and note I have taken several photographs to back up our disappointment which I could forward to you if requested. The bed duvet cover stained, underneath radiator was very dirty (viewed by watching TV), window lock broken, window did not close, I would describe the skylight? looked rusty/dirty and this went for the whole room, ceiling stained in parts the toilet was very stained and the shower was very old, difficult to control the flow of water when trying to adjust it the bath began to fill up, bath needed changing. There was a intermittent noise which, describe as a drill going on and off report this to reception twice and twice someone came immediately noise went away!! Morning breakfast excellent but neither of us felt like it as my granddaughter was attending an audition was encourage to take some with us. I would recommend only if the rooms came up to the standard of the excellent staff, lounge, dining areas. Location good. Stayed in room 67.
3 out of 5
for Everyone
by A verified travelerfrom rosmalen

Dicht bij alle belangrijke bezienswaardigheden.

Posted Dec 17, 2014
Pros: sfeer van het toch wel oude complex
Cons: zorg dat je onderhoud op orde is. geeft zoveel meer glans aan het hotel
Location: leuke wijk met gezellige pubs
Mooi complex zonde van het hier en dar wat achterstallig onderhoud Gezellige wijk.
2 out of 5
for Everyone
by A verified traveler

det er noget nedslidt

Posted Dec 16, 2014
Pros: Beligenhed
hotellet er noget nedslidt vask stoppet bruser meget svær at indstille sengende minde om alt for bløde feltsenge
1 out of 5
by A verified travelerfrom B

Byggarbetsplats utan service. bedrövligt dåligt

Posted Dec 7, 2014
Bedrövligt dåligt. Riktigt dålig frukost. Dålig service och de lovade mig pengar tillbaka för att internete inte fungerade vilken jag betalade 20GBP för. Sunkiga rum och riktigt lyhört. Usch.
1 out of 5
by A verified travelerfrom 東京


Posted Dec 6, 2014
本当に値段に見合わないホテルだった、最初に通された部屋は狭いだけでなく、不衛生で水回りの設備も不十分、アメニティも貧弱だった。 あげくに部屋にゴキブリがいて、部屋を変えてくれと言ったら「もっと早く言え 」との対応。 本当にここに泊まるのなら、どこかの近代的で衛生なホステルに泊まる方が余程良いと思う。 二度と泊まらないし、おすすめもしません。
2 out of 5
by A verified travelerfrom Florence

Need improvement

Posted Dec 6, 2014
I stayed at the Bayswater Inn just for one night and I think that this Hoel needs to have some refurbished works especially in the bedrooms (breakfast area and reception are quite new). My room was dark and not so cleaned, with a very small bathroom and it was not possible to switch the heating off up to midnight as the radiator valve was broken. Hard bed with hard pillows. Sufficient breakfast. As final I do not know how it can be possibile in England to have also bedrooms on a basement level while in Italy this is forbidden for security reason. For sure at the moment, not a place to be recommended
2 out of 5
for Everyone
by A verified travelerfrom Mestre Venezia

Sotto le aspettative

Posted Dec 1, 2014
Pros: - posizione/contesto - colazione a buffet nella norma
Cons: - bagno da rinnovare/pulire - camera nel seminterrato da evitare
Location: Ottima posizione: - vicino alla fermata di Bayswater (CIrcle line) e Queensway (Central line); - vicino a Kensington Park; - vicino a Whiteley
Albergo in ottima posizione (vicino alla metro ed in un bell'isolato di case eleganti) parzialmente in via di ristrutturazione. Abbiamo soggiornato tre notti in una camera doppia posta nel seminterrato: due letti singoli (come richiesto) con lenzuola/piumini puliti e grande tv. Purtroppo la camera aveva due difetti: 1) un'unica piccola finestra che si affacciava su un minuscolo e mal tenuto "cortile" (3m X 1m); 2) un bagno cieco, molto vecchio ed assolutamente non pulito (fughe delle piastrelle nerissime, vasca sporca e scarichi lentissimi).
1 out of 5
by A verified travelerfrom Aylesbury

Stank of urine

Posted Nov 25, 2014
Pros: Leaving.
Cons: Everything.
Location: It's in Kensington.
This isn't a hotel. Some day it might manage Hostel status. Right now it is like a semi-derelict old people's home or penitentiary. The lovely elegant public areas, bar and restaurant in the expedia photos don't exist. Instead the corridors are all peeling wallpaper, filthy and chipped paintwork, and, outside our room, stink of urine. They had tried to disguise this by throwing an air freshener onto a radiator and sprinkling Shake'n'Vac. The extensive staining on our room carpet by the door may or may not have been urine, it wasn't easy to tell. Our room also had the benefit of being directly below the breakfast room so that we were woken at 8.00 by the scraping of chairs on the linolium floor upstairs and loud handling of crokery and cutlery. So, awake, we took it in turns to visit the micro-bathroom because it was so small you couldn't fit two people in there anyway. Thus, we eventually made it up to breakfast, which, to be fair, wasn't as bad as we had expected. It consisted of cheap sausages (really cheap), from powder scrambled eggs, baked beans and tinned/bottled mushrooms. (No, no bacon, blackpudding, fried bread, tomatoes etc) There was a toaster that needed the bread put through 3x to make it into toast. For the foreign Jonnies there were some processed cheese slices and a box of croissants. There was tea and coffee, and orange or apple juice - we tried all these drinks and they were remarkably good. Want food or drink between 11.00 - 8.00, it's a vending machine!!