Garden

Reviews of Belvedere Hotel

2.5 out of 5
Belvedere Hotel
52-54 Norfolk Square, Paddington, London, England

Reviews

7.4

Good

Rating 10 - Excellent. 171 out of 1007 reviews" "
Rating 8 - Good. 449 out of 1007 reviews" "
Rating 6 - Okay. 264 out of 1007 reviews" "
Rating 4 - Poor. 82 out of 1007 reviews" "
Rating 2 - Terrible. 41 out of 1007 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Benhard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Brad, Bradford

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and in a good location with loads of amenities and transportation options nearby. Furnishings are showing their age. Staff was excellent with the exception of one front desk person that checked us in.
Stayed 2 nights in Mar 2024

6/10 Okay

Ajith

Liked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Naoko

立地は最高! パディントン駅からすぐなのでどこに行くにしても移動がとても便利です。 スーパーやレストラン、ファーストフード店も揃っていて困る事はありません。 スタッフの人の対応は可もなく不可もなし。 部屋も普通の清潔レベルで不満はありません。 私は一階の部屋だったのでスーツケースがあっても不便を感じることはありませんでしたが、上の階だと階段、廊下が狭いので大変だと思います。 一点不満があるとしたら、地下鉄の音がうるさい。電車が通るたびにガタガタガタガタ… 私は我慢できたけど、神経質な人には耐えられないかなと思いました。
Stayed 3 nights in Jan 2024

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
Convenient for Paddington station. Pleasant staff.
Stayed 1 night in Jan 2024

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Belvedere Hotel Reservations on Dec 24, 2023
Dear Guest,Thank you for your review & hotel rating.

10/10 Excellent

Hannah

Stayed 1 night in Dec 2023
Response from Belvedere Hotel Reservations on Dec 24, 2023
Dear Guest,Thank you for your review & hotel rating.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Not good
Not great. Room was dirty with rubbish left on the floor. I didn’t manage to sleep well as it very noisy with trains underneath which was not advertised when booking. Definitely not worth the £140 I spent so really not happy
Stayed 1 night in Dec 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 8 nights in Nov 2023
Response from Belvedere Hotel Reservations on Dec 24, 2023
Dear Guest,Thank you for your review & hotel rating.

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Belvedere Hotel Reservations on Nov 21, 2023
Dear Guest,Thank you for your kind review & hotel rating.

8/10 Good

Trevor

I really enjoyed my stay. It was straightforward and not fancy but had all the basic things I needed. It was clean, great shower and breakfast was lovely. Staff were very pleasant. I would stay there again. Also transport to different areas of London was good and nearby.
Stayed 2 nights in Nov 2023
Response from Belvedere Hotel Reservations on Nov 17, 2023
Dear Guest,Thank you for your kind review & hotel rating.

8/10 Good

Bryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reviews seem accurate overall. Rooms are fairly average size and bathrooms small, but we expected that. Breakfast was nice and the staff were simply excellent, but the room was crowded (they need to extend the timing by 30 minutes really). You can hear the trains, but we were upstairs, so they did not keep us awake. Heating seems to go off at night, but our room was not cold. Reception staff were nice and location is excellent (but there is building work nearby at present). Overall, no complaints and we would stay again.
Stayed 2 nights in Nov 2023
Response from Belvedere Hotel Reservations on Nov 17, 2023
Dear Guest,Thank you for your kind review & hotel rating.

4/10 Poor

Greg, Dixon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small and the bathroom was vary small, stains on the bedding, dirty floor.
Stayed 6 nights in Oct 2023
Response from Belvedere Hotel Reservations on Nov 8, 2023
Dear Guest,You are entitled to your opinion, even if we do not agree with it.

8/10 Good

Carol

Liked: Cleanliness, staff & service, room comfort
Clean, comfortable, fantastic staff
Excellent service, very friendly staff. The room was clean and comfortable although it probably needs a bit of updating. Breakfast was hot and served quickly which is exactly what we needed. A note for anyone who might struggle with stairs. Some of the rooms are on the 4th floor, so if you can usually manage 2 floors, make sure to tell them
Stayed 1 night in Nov 2023
Response from Belvedere Hotel Reservations on Nov 3, 2023
Dear Guest,Thank you for your kind review & hotel rating.

4/10 Poor

Trevor

Disliked: Cleanliness, amenities, property conditions & facilities
Location very convenient to Paddington Station. Shower had excellent water pressure and hot water. Room was fairly dirty, beds were in poor shape and room was very noisy due to subway rumbling beneath building every 5 minutes. The whole room roared, shook and rattled every time a subway rumbled by underneath.
Stayed 1 night in Oct 2023
Response from Belvedere Hotel Reservations on Oct 27, 2023
Dear Guest,Thank you for your opinion, even if we do not agree with it.

8/10 Good

Mats

Stayed 3 nights in Oct 2023
Response from Belvedere Hotel Reservations on Oct 9, 2023
Dear Guest,Thank you for your kind review & hotel rating.

8/10 Good

Andy

Stayed 1 night in Sep 2023
Response from Belvedere Hotel Reservations on Oct 5, 2023
Dear Guest,Thank you for your review & hotel rating.

4/10 Poor

Martin

Disliked: Amenities, property conditions & facilities
Seedy area - propositioned multiple times outside the hotel on way back from night out! Shower had cold water only, room you couldn’t swing a cat in and heard every train in and out of Paddington all night and early morning from basement level room. Breakfast very basic. Cheap, not so cheerful and definitely not very good.
Stayed 1 night in Sep 2023
Response from Belvedere Hotel Reservations on Oct 5, 2023
Dear Guest,You are entitled to your opinion, even if we do not agree with your opinion.

8/10 Good

Ksenia, Rockville

Liked: Cleanliness, staff & service
Excellent location in the elegant Norfolk Square with real London architecture is an attraction in itself. The only problem was bad vibration in my basement room from passing trains, mostly the vibration of some metal parts/construction that seemed to come from behind one of the walls. While train situation cannot be changed perhaps this local problem could be fixed?
Stayed 1 night in Sep 2023
Response from Belvedere Hotel Reservations on Oct 5, 2023
Dear Guest,Thank you for your review & hotel rating.

6/10 Okay

Lotta-Lilian

Stayed 1 night in Sep 2023
Response from Belvedere Hotel Reservations on Oct 9, 2023
Dear Guest,Thank you for your review & hotel rating.

4/10 Poor

Kaja

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Ordered 2 rooms- last minute due to a flight cancellation, requested a baby cot. When I Got there they Said I should have requested one earlier ( could not do so because I wasn’t planing on the the stay) Did not like that you have to turn in your room keys at the reception every time you leave. Also crazy steep, old very small steps - and the rooms were on the 4th floor (79 steps up -) Breakfast- smelled good- down even more steps that were dangerously small - to a room where 15 people were waiting to get in to eat - we’re offered that they’d bring breakfast to our room… but they came up with a granola bar, a banana, a small juice box, and a yogurt cup- far from the full English breakfast I was expecting.
Stayed 1 night in Aug 2023
Response from Belvedere Hotel Reservations on Sep 8, 2023
Thank you for your opinion, not that it matters.

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Less than ideal
I understand that it is a low budget hotel but even by those standards, it was a very uncomfortable stay. The service was less than ideal and honestly, non-existent.
Stayed 1 night in Jul 2023
Response from Belvedere Hotel Reservations on Jul 20, 2023
Dear Guest,You are entitled to your opinion even if we do not agree with your assessment of the hotel.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant and helpful night manager who carried my daughter's luggage to the top floor.
Stayed 1 night in Jul 2023
Response from Belvedere Hotel Reservations on Jul 19, 2023
Dear Guest,Thank you for your kind review & hotel rating.

6/10 Okay

omer

Traveled with family and small children
average property.
Stayed 1 night in Jul 2023
Response from Belvedere Hotel Reservations on Jul 12, 2023
Dear Guest,Thank you for your review & hotel rating.

4/10 Poor

Aura

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
I didn’t sleep at all because room was too warm even there is a very little fan. Pillows are too old needs to replaced ASAP. No lift, very narrow stairs which is dangerous. The body wash provided was like water. Breakfast not good. Overall, not happy with my stay.
Stayed 1 night in Jul 2023
Response from Belvedere Hotel Reservations on Jul 12, 2023
Dear Guest,Thank you for your review & hotel rating.However, we do not agree with your description.

10/10 Excellent

Sally

Stayed 1 night in Jun 2023
Response from Belvedere Hotel Reservations on Jul 21, 2023
Dear Guest,Thank you for your review and hotel rating.

6/10 Okay

Glenn

Liked: Staff & service
Disliked: Property conditions & facilities
Very functional and relatively cheap for London. Staff on the door are ok, those doing breakfast are excellent. Rooms are small and dated, if you like late 80s to 90s vibe it's for you. Unfortunately the walls are paper thin and you will hear what your neighbours are up to. There is very little airflow in the rooms, which is bad in summer. Shower was tiny and hard to close with a person in it (i.e. the basic function) and the water was stone cold. Breakfast is standard juice, cereals and full English. They had soya milk (a plus) but if vegan or veggie, cooked breakfast is limited. Overall, good for the odd nights stay, longer-term might not be ideal.
Stayed 1 night in Jun 2023
Response from Belvedere Hotel Reservations on Jun 22, 2023
Dear Guest,Thank you for your review and hotel rating.

10/10 Excellent

Lee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Belvedere Hotel Reservations on Jun 19, 2023
Dear Guest,Thank you for your kind review & hotel rating.

6/10 Okay

George

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023
Response from Belvedere Hotel Reservations on Jun 11, 2023
Dear Guest,Thank you for your review and hotel rating.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service
The Hotel is just a quick walk away from Paddington Station which has a Starbucks, shops, restaurants, the Underground and trains with direct rides to Heathrow Airport. The room had an occasional muted rumble from the trains but it wasn’t bad at all…we slept through it. The staff was upbeat and helpful. The neighborhood has a beautiful park.
Stayed 2 nights in May 2023
Response from Belvedere Hotel Reservations on May 25, 2023
Dear Guest,Thank you for your kind review and hotel rating.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Belvedere Hotel Reservations on Mar 18, 2023
Dear Guest,Thank you for your review & hotel rating.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice small hotel with a family feel
Great people, great breakfasts, good location close to Paddington and neighborhood restaurants. I had a downstairs room, and it took slight adjusting to feel the vibrations of trains through the walls; I enjoyed falling asleep to the rhythms but someone more sensitive to that should request an upstairs room.
Stayed 3 nights in Jan 2023
Response from Belvedere Hotel Reservations on Jan 19, 2023
Dear Guest,Thank you for your kind review & hotel rating.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Very much no frills hotel
Very much no frills hotel stay. No elevator, and stairs that get very steep and narrow on the top 2 floors. Older beds, some unclean elements, but nice en suite bathroom. Do not stay here if you have large heavy luggage (the stairs would be a killer!) or have trouble with stairs.
Stayed 1 night in Dec 2022
Response from Belvedere Hotel Reservations on Jan 5, 2023
Dear Guest,Thank you for your review & hotel rating.

10/10 Excellent

Sharon Elizabeth

10/10 Excellent

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. We were even able to check in early.
Stayed 1 night in Oct 2022
Response from Belvedere Hotel Reservations on Oct 12, 2022
Dear Guest,Thank you for your kind review & hotel rating.

2/10 Terrible

Karen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this Hotel
Awful experience. I never complain however I would avoid this hotel. Our room was at the very top in the attic up 6 flights of stairs, we weren’t aware of this at the time of booking. No hot water on the first night, shower tiny and looks like from the 1970’s, no plug next to bed, dirty bed throws, holes in the grimy net curtain, tired decor. Breakfast basic and twice we couldn’t get a seat even though we were in the time slot. We ran out of toilet paper and I asked if someone would send one up and was told I would have to go down for it, I said no as we were all in our night wear and someone did eventually bring some up. We ordered a taxi to pick us up to go to the train station. We were late as our train was stuck due to signals . I was met with a very angry receptionist and when I explained about the train he shouted at me to explain that to the driver. Said it was terrible of us. We were 15 minutes late and I felt awful but his shouting at me was very upsetting. This is the first time I have left a negative review however I would avoid this hotel.
Stayed 4 nights in Oct 2022
Response from Belvedere Hotel Reservations on Oct 8, 2022
Dear Guest,Thank you for your email.You were very pleasant while you stayed here but now you have gone back home, you are being twofaced and backstabbing and lying about your experience here.We do not need guests like you. Pleasant to your face and knife you in the back after they leave.

10/10 Excellent

Darren Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Very clean hotel, lovely cooked breakfast
Stayed 4 nights in Sep 2022
Response from Belvedere Hotel Reservations on Sep 24, 2022
Dear Guest,Thank you for your review & hotel rating.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buyer Beware
WhenI arrived the lobby had a bad vibe: dingy, television on, the smell of fried food. I signed the form at the front desk, left my suitcase at the desk and went downstairs to look at the room. It was a corner room, below ground, with one window, which faced a concrete wall and a metal cabinet of some sort. In other words, a dungeon. I went back upstairs and it said I was sorry I could not stay; I had such a feeling of discomfort and unease, and stepped outside to make a phone call. The clerk came outside and said there was another room upstairs, but it was the same number of steep stairs, 18, up a narrow staircase. The photos posted online do not accurately reflect what the room actually look like: bait and switch. That strong smell of fried food pervaded the hotel although the dining area was closed. I regret signing the form at the desk before looking at the room, although I understood that no refunds were honored. I wish I had taken photos to post with my comments but I wanted to leave as quickly as possible. All I can say is the Belvedere hotel website misrepresents itself: false advertising.
Stayed 1 night in Aug 2022

8/10 Good

Leon

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2022

8/10 Good

Helen

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
We recently stayed as a family and we found the hotel to be very nice. The staff were lovely and friendly especially the breakfast staff. Breakfast was lovely, rooms were clean and comfy and a good size but there was 1 thing that let it down and that was no safety features on the windows. We were on the top floor and as it was very hot we opened the window and was surprised to see no child locks or safety bars fitted like we have had at previous hotels,it was a long steep drop to the pavement below and our daughters bed was next to the window and we didnt sleep due to worry and when we was in the room we didnt feel safe enough to have the window open. We knew the hotel was fully booked so we knew it wasnt worth asking to be moved to a lower level. It is a shame as that is our only reason why we cannot return to this hotel. The area was perfect and like ive said the staff were so lovely,just a shame about the wondows.
Stayed 3 nights in Aug 2022
Response from Belvedere Hotel Reservations on Aug 9, 2022
Dear Guest, Thank you for your review & hotel rating.

8/10 Good

Jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, they do a great breakfast in the morning. The place is super accessible to Paddington station. There are a lot of stairs if you are on one of the higher floors. It wasn't a problem for us but just in case it is good to know.
Stayed 1 night in Aug 2022
Response from Belvedere Hotel Reservations on Aug 6, 2022
Dear Guest, Thank you for your review & hotel rating.

10/10 Excellent

Rebecca

Stayed 1 night in Jul 2022
Response from Belvedere Hotel Reservations on Jul 29, 2022
Dear Guest, Thank you for your kind review & hotel rating.

8/10 Good

paul

Liked: Cleanliness, staff & service, room comfort
Perfect for the weekend
Lovely hotel in an ideal location for us to get around. Checked us in way early. Very pleasant staff. Full English breakfast was a bonus
Stayed 1 night in Jul 2022
Response from Belvedere Hotel Reservations on Jul 15, 2022
Dear Guest, Thank you for your kind review & hotel rating.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food for thought
Breakfast was a daily highlight included with stay. Have a traditional English breakfast or have it your way, service and food were excellent. The room was as expected but that bathroom was quite cramp, but at least you had your own private bath. The Wi-Fi was impeccable.
Stayed 3 nights in Jun 2022
Response from Belvedere Hotel Reservations on Jul 7, 2022
Dear Guest, Thank you for your kind review & hotel rating.

10/10 Excellent

Monica

Stayed 1 night in Jul 2022
Response from Belvedere Hotel Reservations on Jul 4, 2022
Dear Guest, Thank you for your kind review & hotel rating.

8/10 Good

April

Stayed 2 nights in Jun 2022
Response from Belvedere Hotel Reservations on Jul 4, 2022
Dear Guest, Thank you for your kind review & hotel rating.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With a lift, would be truly excellent!
I will return! I was here for only one night. The hotel has one major disadvantage - there is no lift! BUT I was given a room in the basement, only one flight down. People with much luggage need a lift! Free breakfast excellent. Staff very helpful and friendly all round. Central location, within a few minutes walk from Paddington Station.
Stayed 1 night in Jun 2022
Response from Belvedere Hotel Reservations on Jul 2, 2022
Dear Guest, Thank you for your kind review & hotel rating.

8/10 Good

Barry

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
A typical terraced short stay London hotel.Situated near Paddington and Hyde Park. 24 hour desk ,,friendly staff and cooked breakfast. We were in a basement room and you could hear the rumble of the underground but nothing serious. I would stay over again no problem.
Stayed 1 night in Jun 2022
Response from Belvedere Hotel Reservations on Jun 28, 2022
Dear Guest, Thank you for your kind review & hotel rating.