Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
4.2 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Tired Hotel in need of a refurbishment

Posted Jul 18, 2014
Pros: nothing much really
Cons: Reception staff were not welcoming, efficient but not a warm welcome
Location: This is a north london high street and there is little to recommend it except its accessibility to the west end of London
A disappointing experience, definitely not a four star standard. The restaurant was not open and no helpful suggestions from the hotel staff.... I wanted to eat in, and had chosen a hotel that would have the facilities I needed. Would not use again. The only positive is that it is on some useful bus routes.
4 out of 5
Recommended
for Everyone
by A verified traveler from Aberdeen, Scotland

Comfortable hotel close to public transport links

Posted Jul 18, 2014
Pros: Price, decor, location for transport links. Tesco's and Starbucks open late across the road which came in handy.
Location: Easy access to all public transport links. Lots of shops on Kilburn High Road. Leafy walk through Maida Vale towards Central London.
We stayed for 4 nights in this comfortable, clean hotel. Decor fresh with contemporary feel. Based ourselves here because of a friend's party at the Good Ship on Kilburn High Road on the Saturday night but also wanted easy access for investigating London. Great base for public transport links. Hotel staff pleasant and helpful. Room nice and clean; new towels and bathroom cleaned daily.
2 out of 5
by A verified traveler from england

Last minute disappointment

Posted Jul 14, 2014
Pros: The room was clean and tidy
Cons: A room with a widow that isn't blocked off and the facilities topped up
Location: Wembley arena close by, tube station nearby
We booked a room at this hotel well in advance only to be told 2pm on the check in day that they had no room available. Obviously this was not acceptable as We had no where to stay. We was offered an alternative hotel 30 minutes away which was no good as we had parked for 2 days and had to attend a local event (walking distance from hotel). The receptionist insisted I couldn't have a room , making up lots of excuses for the problem. I asked to speak to the manager but he/she would only speak via the receptionist. After a long debate i was told I could have a room which settled everything. When we arrived the receptionist was friendly and the room was very clean however the room we were given had an empty mini bar and no windows giving the feeling of a prison cell! This is not what I expected for a £150 for the night, We had a great time in London but the hotel experience was defiantly the low point of the trip.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Nice hotel, close to transport links

Posted Jul 5, 2014
Excellent condition and staff were friendly. Hotel was always clean and rooms made to same standard each day. One downside was the wifi, which was not strong enough to keep a stable connection in our room but other than that it was great
3 out of 5
Recommended
for Everyone
by Jenny from New York

Hotel is clean , staff friendly and very helpful.

Posted Jun 17, 2014
Pros: It was clean and the bathroom was very good, the bed and Pillows were very hard and bad it was a real let down and the size of room a little small
Cons: Replace the Beds and The Pillows.
Location: The area is OK close to subway, but there is no good restaurants , or shops in the area.
Size of room very small , Bed and Pillows very Hard . Everything else was good and clean. Not much in area around Hotel, you have to travel to get a good meal.
2 out of 5
by A verified traveler

Great location

Posted May 8, 2014
Facilities not working in room Poor management With more care and attention this would not happen No instructions on how to use safe
4 out of 5
Recommended
for Everyone
by A verified traveler from newcastle upon tyne

Good location

Posted Apr 21, 2014
Nice room, disappointing that the windows don't open at all and the air con wasn't the best. All in all pretty comfortable and in a good spot for transport into central london.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient Location in London

Posted Apr 9, 2014
Pros: Location
Cons: More comfortable mattresses. Better instructions during check-in. Better breakfast.
Location: There is not much in the neighborhood where the hotel is so just head into town on the tube.
We enjoyed our stay overall, especially because the hotel was close to a tube station. Here are some observations: 1. The room was small even with only one double bed. 2. The clerk at check in time was nice but failed to describe how the air conditioner worked. Thus the first night was stuffy and hot. It turns out that the key card fits into a slot that allows the air conditioner controls to operate. 3. The breakfast was mediocre. 4. Housekeeping never replaced our washcloths after collecting them the first time. 5. The "orthopaedic" mattress was quite uncomfortable. I may have to see a chiropractor now. Overall, the hotel descriptions portray the hotel to be much more than it really is. It is a slightly above average hotel in a convenient location.
3 out of 5
by A verified traveler

Quality Maitrise Hotel London

Posted Apr 5, 2014
Ok hotel. Clean. Small room. Poor view through the locked window. Good breakfast.
5 out of 5
Recommended
for Everyone
by Bambita from shropshire

such a nice place to stay

Posted Mar 24, 2014
Pros: Great value, great location, great hotel.
Cons: not that i can think of
Location: The hotel is not too far from Kilburn Park tube station and several buses, so travel is easy. close to local shops, restaurants and other amenities
my boyfriend and I have visited London 4 times over the past year and we have stayed in 4 different hotels (including this one) and this was by far the best. The staff on reception were absolutely lovely and very helpful. The restaurant staff were also very friendly and helpful. The room was pretty much spotless when we arrived and was cleaned everyday. The room did get a little hot at times but there was air con which easily rectified this issue. The hotel is just around the corner from Kilburn Park tube station and there are several buses which go through the area, making it very good for travelling. location also great to access local amenities.