Ratings based on 757 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Newcastle upon Tyne

Excellent Location

Posted Nov 24, 2014
Pros: Location, value and friendly staff.
Location: Easy access to central London and the main museums in particular.
Good base for exploring London. Simple accommodation but good value. Lovely friendly staff throughout.
3 out of 5
by A verified travelerfrom canada

Nice close to bay's water tube station.

Posted Nov 21, 2014
Pros: Location
Cons: Breakfast; room size - remove oversized closet
Location: Tube close
Very tiny room; closet needs work and covers window; clean room; friendly staff; disappointing breakfast nothing hot and room very cramped and hot.
3 out of 5
by A verified travelerfrom Prague, Czech Republic

Very basic, clean, nice location.

Posted Nov 19, 2014
Pros: Price and location.
Cons: Pretty much everything could be improved.
The single room I had was very small, but was clean and adequate for a short stay. Room facilities and the hotel in general have a very cheap feel, but I'd say value for money ratio is adequate. The staff was expedient and provided help (to other guests who needed it) but I wouldn't go as far as saying they were nice.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Birmingham

Great hotel ideal location

Posted Nov 17, 2014
Booked this hotel for a night in London with 12 lads to watch England the 6 twin rooms were clean and very spacious, staff were very friendly ,breakfast was ok .The only thing to moan about was the rooms seemed very hot ,tube station about 5 mins walk great night out
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Nice hotel.. close to Hyde Park and Tube station

Posted Nov 17, 2014
Pros: Location, price
Location: There is a shopping mall nearby. Hyde Park is a 10-15 minute walk away and there are bike rentals. Plenty of restaurant options in the area.
The hotel is a 10 minute walk from the Bayswater tube station. Location is very good as it is close to the tube and there are many restaurants nearby along with a small shopping centre. Hyde Park is also a 15 minute walk. The hotel is small and offered basic amenities, which served its purpose as we were only there to sleep. The room size is a typical European hotel room. Our stay included free breakfast, which is served in their cafe. Food was a typical continental breakfast offering cereals, yogourt, bread, cold cuts and a variety of pastries. There were other options available at an extra charge. The staff in the breakfast room were very friendly. The front desk staff were also helpful and friendly. All in all, we enjoyed our stay at the Phoenix Hotel and would choose this hotel again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel close to tube stations and Hyde Park.

Posted Nov 3, 2014
Pros: Location.
Cons: The breakfast
Location: Lots of nice restaurants close by, and Hyde Park for a stroll or jog
The twin bedded room was comfortable, but the bathroom and shower area were uncomfortably small.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wales

Close to shops and tube

Posted Oct 29, 2014
Pros: Staff were great, really friendly and helpful.
Cons: Soundproofing windows on ground floor - but that's being picky and actually it was great to have the window open.
Location: Close to Bayswater tube station, so easy to get around London city, great shops and South Kensington Gardens
We were very pleasantly surprised with this hotel. It's had a refurbishment so is pretty clean and very friendly. The continental breakfast was good - you even get boiled eggs, although the toaster didn't toast bread. I am fussy and stay in hotels a lot so for me to say this was good - then it must be.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great access to Hyde Park area

Posted Oct 16, 2014
Pros: service & location
Cons: rooms could be bigger
Location: Hyde Park - Marble Arch - easy access to London
great service, very clean, good breakfast .. but room was a bit small
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hamilton

Nice hotel

Posted Oct 14, 2014
The Hotel was nice and clean, the stuff are very friendly
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Cozy, great location

Posted Oct 4, 2014
We had a great stay here. Room was pretty cozy, but that's to be expected in central London. Very nice staff, clean rooms and great breakfast. Close to tube stop. Would stay here again. Great value for the location.